yujh

A(n) _______________ strategy is a competitive strategy by which a firm seeks to become a low- cost producer of products and services in the industry. A. Cost Leadership B. Differentiation C. Innovation D. Alliance

Cost leadership

2) Which of the following is an example of a cross-functional business process? A) Identifying customers B) Transporting the product C) Creating a new product D) Assembling a product E) Paying creditors

Creating a new product

A(n) _______________ strategy is a competitive strategy by which a firm develops ways to differentiate its products and services from those of its competitors. A. Low Cost Leadership B. Innovation C. Differentiation D. Growth

differentiation

Which of the following would not be used as an input for an information system? digital dashboard handheld computer barcode scanner cell phone RFID reading

digital dashboard

Executive support system (ESS)

s a type of management support system that facilitates and supports senior executive information and decision-making needs. It provides easy access to internal and external information relevant to organizational goals.

4) The ________ function is responsible for identifying customers. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics

sales and marketing

Which of the following is not one of the primary environmental actors that interact with an organization and its information systems? competitors regulatory agencies customers suppliers sales force

sales force

The three principal levels within a business organization hierarchy are senior management, operational management, and service workers. senior management, middle management, and operational management. senior management, operational management, and information systems. senior management, middle management, and service workers. senior management, data workers, and service workers.

senior management, middle management, and operational management.

Which of the following choices may lead to competitive advantage? 1. new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?

1 & 3

An example of raw data from a national chain of automobile stores would be an average of 13 Toyotas are sold daily in Kentucky. 30-percent increase in Toyota RAV4 sales during September in Kentucky. 1 Toyota RAV4 sold March 3, 2013, in Louisville, Kentucky. 10-percent improvement in sales projections for Toyota sales next year. a demographic breakdown of all Toyota buyers in the past year.

1 Toyota RAV4 sold March 3, 2013, in Louisville, Kentucky.

Which of the following best illustrates the use of information systems to focus on market niche? A restaurant chain analyzing local sales figures to determine which menu items to serve. A car manufacturer's Web site that lets you customize the features on the car you are purchasing. A clothes manufacturer expanding its offerings to new styles. A department store creating specialized products for preferred customers. A bookseller selling an e-book reader that reads only the bookseller's books.

A department store creating specialized products for preferred customers.

All of the following are competitive forces in the marketplace except: A. Alliances B. Competition C. Substitutes C. Bargaining

Alliances

Which of the following statements about organizations is not true? An informal group can be considered to be an organization. An organization is a formal, legal entity with internal rules and procedures that must abide by laws. An organization is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution. An organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs. An organization is a collection of people and other social elements.

An informal group can be considered to be an organization

An example of a business using information systems to create new products and services is Wal-Mart's RetailLink system. the Mandarin Oriental hotel's customer-preference tracking system. Verizon's Web-based digital dashboard Apple Inc.'s iPod. the San Francisco Giants play tracking system.

Apple Inc.'s iPod.

Which of the following is an example of a keystone firm within a business ecosystem? GUESS and the fashion ecosystem Nike and the athletic apparel ecosystem Citibank and the ATM ecosystem American Airlines and the computerized reservation ecosystem Apple in the mobile platform ecosystem

Apple in the mobile platform ecosystem

Which of the following is an example of synergy in business? Blockbuster combining traditional video rental with online video rental Walmart's order entry and inventory management system to coordinate with suppliers Bank of America acquiring Countrywide Financial to reach a large pool of new customers Nike's use of technology to improve its product offerings Amazon's use of the Internet to sell books

Bank of America acquiring Countrywide Financial to reach a large pool of new customers

All of the following can be used to counter competitive forces in the marketplace except: A. Alliances B. Growth C. Innovation D. Bargaining

Bargaining

Which of the following statements about business processes is not true? Business processes influence the relationship between an organization and information technology. Business processes are typically unaffected by changes in information systems. Business processes are usually ensconced in an organization's culture. Business processes are a collection of standard operating procedures. A business firm is a collection of business processes.

Business processes are typically unaffected by changes in information systems

The interaction between information technology and organizations is influenced: by two main macroeconomic forces: capital and labor. solely by the decision making of middle and senior managers. by the rate of growth of the organization. by the development of new information technologies. by many factors, including structure, politics, culture, and environment.

By many factors, including structure, politics, culture, and the environment

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete? Competitive advantage model Demand control model Agency costs model Network economics model Competitive forces model

Competitive forces model

Becoming a low-cost producer of products and services in an industry is an example of a(n): A. Cost Leadership Strategy B. Differentiation Strategy C. Innovation Strategy D. Growth Strategy A. Cost Leadership Strategy

Cost Leadership strategy

3) Order fulfillment involves all of the following business processes except: A) checking the customer's credit. B) assembling the product. C) submitting the order. D) making customers aware of the product. E) shipping the product.

D) making customers aware of the product.

Identifying customers is a business process handled by the human resources function. TRUE OR FALSE

FALSE

Which of the following statements about disruptive technologies is not true? Disruptive technologies may sometimes simply extend the marketplace. Firms that invent disruptive technologies as first movers always become market leaders. Disruptive technologies may put entire industries out of business. Disruptive technologies may be substitute products that perform better than other products currently being produced. Disruptive technologies radically change the business landscape and environment.

Firms that invent disruptive technologies as first movers always become market leaders.

Which of the following is an example of a divisionalized bureaucracy? Fortune 500 firm Midsize manufacturer University Consulting firm Startup firm

Fortune 500 firm

According to the text, the Internet: A. Has limited competition world-wide B. Has created many ways to enter the market quickly, with relatively low cost C. Has created new entry barriers to competition D. Has decreased prices world-wide

Has created many ways to enter the market quickly, with relatively low cost

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's data management environment. networked environment. IT infrastructure. information system. culture.

IT infrastructure.

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective? improved decision making competitive advantage survival customer and supplier intimacy

Improved decision making

Which of the following statements about network economics is not true? The law of diminishing returns does not always apply to every situation. In network economics, the marginal cost of adding new members to the network is higher than the marginal gain. From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. Uber is an example of a business model that is based on the principle of network economics. Information technology can be strategically useful from a network economics perspective.

In network economics, the marginal cost of adding new members to the network is higher than the marginal gain

Which of the following represent the primary activities of a firm? Inbound logistics, operations, outbound logistics, sales and marketing, and service Inbound logistics, operations, outbound logistics, technology, and service Organization infrastructure, human resources, technology, and procurement Procurement, inbound logistics, operations, technology, and outbound logistics Procurement, operations, technology, sales and marketing, and services

Inbound logistics, operations, outbound logistics, sales and marketing, and service

Why does Amazon need to worry about competitors in online shopping? The Internet increases switching costs. Internet technologies are universal, and therefore usable by all companies. Internet shopping produces cost transparency. The Internet enables the production or sales of substitute products or services. E-commerce is affected by the law of diminishing return

Internet technologies are universal, and therefore usable by all companies.

Which of the following statements best describes the organizational culture? t encompasses the sum of beliefs and assumptions by all members. It enables the organization to transcend the different levels and specialties of its employees. It reflects the senior management's perspective on the organization and goals. It allows a company to achieve greater operational efficiency. It is a set of assumptions and values accepted by most members.

It is a set of assumptions and values accepted by most members.

Which of the following statements about the technical view of organizations is not true? It sees the inputs and outputs, labor and capital, as being infinitely malleable. It sees capital and labor as primary production factors. It sees information systems as a way to rearrange the inputs and outputs of the organization. It sees the organization as a social structure similar to a machine. It emphasizes group relationships, values and structures.

It sees the inputs and outputs, labor and capital, as being infinitely malleable.

Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of: A. Monopolistic Enterprise B. Locking in the Customer C. Growth Strategies D. None of the above

Locking in the customer

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? A) MIS B) TPS C) UPS D) DSS E) CRM

MIS

1) Producing a bill of materials is a business process in which of the following functional areas? A) Finance and accounting B) Human resources C) Manufacturing and production D) Research and development E) Sales and marketing

Manufacturing and production

All the following are competitive strategies except: A. New Entries into the Market B. Innovation C. Cost Leadership D. Alliance

New entries into the market

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs? Traditional competitors Product differentiation Low number of suppliers Low number of customers New market entrants

New market entrants

All of the following are IT-enabled products and services providing competitive advantage except: Apple's iPod and iTunes. Amazon's one-click shopping. Ping's golf club customization. PayPal's online person-to-person payment system. Nike's use of celebrities to market their products.

Nike's use of celebrities to market their products.

You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step? Benchmark existing systems Identify the business ecosystem the distributor is in Set up a strategic transition Implement a strategic transition to the new system Perform a strategic systems analysis

Perform a strategic systems analysis

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors. Product differentiation Strengthening customer intimacy Low-cost leadership Strengthening supplier intimacy Focusing on market niche

Product differentiation

Which of the following industries has the lowest barrier to entry? Small retailer Automotive Solar energy Computer chip Airline

Small retailer

Which of the following is a competitive force challenging the publishing industry? Customers' bargaining power Low cost of entry Positioning and rivalry among competitors Substitute products or services Suppliers' bargaining power

Substitute products or services

A(n) ________ is typically a major source of data for other systems. A) TPS B) MIS C) ESS D) DSS E) KMS

TPS

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? A) ESS B) TPS C) MIS D) DSS E) BIS

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? A) DSS B) KWS C) TPS D) MIS E) BIS

TPS

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities E) DSS with MIS capabilities

TPS with MIS capabilities

One example of a business process is shipping a product to a customer. TRUE OR FALSE

TRUE

Which of the following is a support activity in a firm's value chain? Inbound logistics Technology Operations Sales and marketing Service

Technology

Which of the following best describes the primary reason for implementing a new information system, from a business perspective? The system enables the firm to create new products and services. The system will create new value for the firm, beyond its costs. The system will automate key business processes. The system is in use by our primary competitors. The system integrates well with the Web.

The system will create new value for the firm, beyond its costs.

Functional systems that operate independently are becoming a thing of the past because​ ________. A.. of computer software B.they are too expensive to maintain C.they cannot easily share information D.of computer hardware E. they are not cost effective

They cannot easily share information

Procter and Gamble uses InnovationNet for which of the following? To take advantage of network economics To benchmark its progress against competitors To enhance its core competencies To establish a virtual company To create synergies with its suppliers

To enhance its core competencies

Which of the following is not a true statement about value webs? Value webs involve a collection of independent firms that use information technology to coordinate their value chains. Value webs are more customer-driven than traditional value chains. Value webs are inflexible and cannot adapt quickly to changes in supply and demand. Value webs involve highly synchronized industry value chains. Value webs operate in a less linear fashion than traditional value chains.

Value webs are inflexible and cannot adapt quickly to changes in supply and demand.

An example of a business using information systems to attain operational excellence is Wal-Mart's Retail Link system. the Mandarin Oriental hotel's customer-preference tracking system. Verizon's Web-based digital dashboard. Apple Inc.'s iPod. Citibank's ATMs.

Wal-Mart's Retail Link system.

A useful tool for storing and sharing corporate knowledge is​ a(n) ________. A.information repository B.executive support systems C.blog D. wiki

Wiki

All of the following are advantages, for a firm, of cloud computing except ability to support mobile computing. ability to support remote work. ability to improve communication. ability to rely on markets to build value. ability to reduce data storage costs.

ability to improve communication

Walmart's attempt to increase its online presence is an example of a firm using information systems to: simplify the industry value chain. develop synergies. focus on a market niche. achieve low-cost leadership. strengthen ties to its customers.

achieve low-cost leadership

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to invest in technology. assemble accurate data. invest in complementary assets. modernize their information value chain. adopt a new business model.

adopt a new business model

A(n) _______________ strategy is a competitive strategy by which a firm establishes new business linkages with customers, suppliers, competitors, and other companies. A. Growth B. Low Cost Leadership C. Differentiation D. Alliance

alliance

Decision support systems (DSS)

are interactive software-based systems intended to help managers in decision-making by accessing large volumes of information generated from various related information systems involved in organizational business processes, such as office automation system, transaction processing system, ...

Information systems can be used at the industry level to achieve strategic advantage by: encouraging the entry of new competitors. building industrywide, IT-supported consortia and symposia. enforcing standards that reduce the differences between competitors. decreasing switching costs. raising the bargaining power of suppliers.

building industrywide, IT-supported consortia and symposia.

Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants, as discussed in the chapter case? customer and supplier intimacy survival competitive advantage customer support operational excellence

competitive advantage

A firm can survive and succeed in the long run if it successfully develops strategies to confront the _______________ that shape the structure of competition in its industry. A. Technology Innovations B. Competitive Business Processes C. Competitive Forces D. Competitive Strategies

competitive forces

A(n) ________ is an activity for which a firm is a world-class leader. growth driver expertise area core competency efficiency competitive advantage

core competency

The fundamental set of assumptions, values, and ways of doing things that have been accepted by most of a company's members is called its culture. environment. atmosphere. values. ethos.

culture

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of improved flexibility. improved decision making. improved efficiency. customer and supplier intimacy. operational excellence.

customer and supplier intimacy.

Information systems enhance core competencies by: fostering synergies among departments. providing better reporting facilities. encouraging the sharing of knowledge across business units. creating educational opportunities for management. allowing operational employees to interact with management.

encouraging the sharing of knowledge across business units.

All of the following are competitive forces in Porter's model except: new market entrants. suppliers. external environment. customers. substitute products.

external environment.

Maintaining the organization's financial records is a central purpose of which main business function? manufacturing and accounting finance and accounting sales and manufacturing finance and sales human resources

finance and accounting

A(n) _______________ strategy is a competitive strategy by which a firm significantly expands its capacity to produce goods and services, expanding and diversifying in the market. A. Alliance B. Growth C. Differentiation D. Innovation

growth

Which of the following is not one of the current changes taking place in information systems technology? growing business use of "big data" growth in cloud computing growth in the PC platform emerging mobile platform increased usage of social networking by business

growth in the PC platform

The value chain model: enables more effective product differentiation. categorizes five related advantages for adding value to a firm's products or services. categorizes four basic strategies a firm can use to enhance its value chain. highlights specific activities in the business where competitive strategies can best be applied. sees the supply chain as the primary activity for adding value.

highlights specific activities in the business where competitive strategies can best be applied.

Psychologists study information systems with an eye to understanding how systems affect individuals, groups, and organizations. how human decision-makers perceive and use formal information. how new information systems change the control and cost structures within the firm. the production of digital goods. mathematically based models and physical technology.

how human decision-makers perceive and use formal information.

Sociologists study information systems with an eye to understanding how systems affect individuals, groups, and organizations. how human decision-makers perceive and use formal information. how new information systems change the control and cost structures within the firm. the production of digital goods. mathematically based models and physical technology.

how systems affect individuals, groups, and organizations.

Order data for baseball tickets and bar code data are examples of raw input. raw output. customer and product data. sales information. information systems.

raw input

Which main business function is responsible for maintaining employee records? sales and marketing human resources finance and accounting manufacturing and production middle management

human resources

In environmental scanning, a firm may use information systems to: keep track of the temperature within its data centers. transform inputs into products and services. analyze the performance of its intranet. identify external events that may affect it. develop a unified organizational culture.

identify external events that may affect it.

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and? improved flexibility. improved decision making. improved business practices. improved efficiency. improved business value.

improved decision making.

In network economics, the value of a commercial software vendor's software products: increases due to higher marginal gain in output. decreases as more people use them. increases as more people use them. is unrelated to the number of people that use them. decreases according to the law of diminishing returns.

increases as more people use them.

A(n) _______________ strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry. A. Alliance B. Growth C. Differentiation D. Innovation

innovation

Which of the following is a competitive strategy? A. New entries into the market B. Innovation C. Bargaining Power D. Substitutes

innovation

The three activities in an information system that produce the information organizations use to control operations are information retrieval, research, and analysis. input, output, and feedback. data, information, and analysis. data analysis, processing, and feedback. input, processing, and output.

input, processing, and output.

Which of the following are key corporate assets? intellectual property, core competencies, and financial and human assets production technologies and business processes for sales, marketing, and finance knowledge and the firm's tangible assets, such as goods or services time and knowledge significant business relationships

intellectual property, core competencies, and financial and human assets

A management information system (MIS)

is a computer system consisting of hardware and software that serves as the backbone of an organization's operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management decision-making.

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? middle management production workers knowledge workers data workers service workers

knowledge workers

Along with capital, ________ is the primary production input that the organization uses to create products and services. culture feedback politics structure labor

labor

The practice of becoming the largest purchaser of products from a given supplier is an example of: A. Cost Leadership B. Growth Strategies C. Differentiation D. Locking in the Supplier

locking in the supplier

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies? Developing synergies Low-cost leadership Marketing effectiveness Strengthening supplier intimacy Focusing on market niche

low-cost leadership

The four major competitive strategies are: low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. low-cost leadership, new market entrants, product differentiation, and focus on market niche. customers, suppliers, new market entrants, and substitute products. low-cost leadership, substitute products and services, customers; and suppliers. new market entrants, substitute products and services, customers, and suppliers.

low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy

Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a ________ bureaucracy. ad hoc professional machine divisionalized multidivisional

machine

The Internet increases the bargaining power of customers by: lowering transaction costs. creating new opportunities for building loyal customer bases. making more products available. making information available to everyone. enabling the development of new services.

making information available to everyone.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called information systems literacy. information systems architecture. business processes. information technology infrastructure. management information systems.

management information systems

Which field of study focuses on both a behavioral and technical understanding of information systems? sociology operations research economics behavioral computing management information systems

management information systems

In a hierarchical organization, the upper levels consist of managerial and professional employees. managerial, professional, and technical employees. professional and operational employees. managerial, professional, and operational employees. knowledge worker

managerial, professional, and technical employees.

The ability to offer individually tailored products or services using the same production resources as bulk production is known as: micro customization. mass customization. micromarketing. niche customization. mass marketing.

mass customization

The average number of tickets sold daily online is an example of input. raw data. meaningful information. feedback. processing.

meaningful information

According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment. sociotechnical psychological macroeconomic microeconomic behavioral

microeconomic

The term management information systems refers to a specific category of information systems serving: A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) the information technology function. E) middle management functions.

middle management functions.

A firm can exercise greater control over its suppliers by having: local suppliers. fewer suppliers. only a single supplier. more suppliers. global suppliers.

more suppliers

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is middle management. service workers. production management. operational management. knowledge workers.

operational management.

Disciplines that contribute to the technical approach to information systems are computer science, engineering, and networking. operations research, management science, and computer science. engineering, utilization management, and computer science. management science, computer science, and engineering. economics, sociology, and psychology.

operations research, management science, and computer science.

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is management science. MIS. computer science. utilization management. operations research.

operations research.

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational: politics. structure. culture. routines. environments

politics.

Converting raw data into a more meaningful form is called capturing. processing. organizing. feedback. analysis.

processing

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? senior executives sales executives production workers operational managers knowledge workers

production workers

Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of: divisionalized bureaucracies. machine bureaucracies. adhocracies. entrepreneurial structures. professional bureaucracies.

professional bureaucracies.

Walmart's continuous replenishment system allows it to do all of the following except: fine-tune merchandise availability. better meet customer demands. transmit orders to restock directly to its suppliers. keep costs low. provide mass customization.

provide mass customization.

All of the following are examples of functional business processes​ EXCEPT: A.Paying creditors B.Hiring employees C.Assembling the product D.Identifying customers E.Shipping a product

shipping a product

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? managerial governmental social organizational auxiliary

social

Data management technology consists of the physical hardware and media used by an organization for storing data. detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. two or more computers to share data or resources. hardware and software used to transfer data. software governing the organization of data on physical storage media.

software governing the organization of data on physical storage media.

Sociotechnical changes affecting a firm adopting new information systems requiring an organizational change can be considered: organizational adjustments. systems alterations. strategic transitions. sociotechnical transitions. business goal transitions

strategic transitions

The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ________ activities. auxiliary support secondary service primary

support

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? customer intimacy operational excellence survival improved reporting improved decision making

survival

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? improved efficiency customer and supplier intimacy survival competitive advantage improved decision making

survival

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective? customer and supplier intimacy survival operational excellence improved decision making new products and services

survival

The use of information systems because of necessity describes the business objective of operational excellence. improved business practices. competitive advantage. improved flexibility. survival.

survival

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as: retention costs. preservation costs. variation costs. switching costs. differentiation costs.

switching costs

When two organizations pool markets and expertise that result in lower costs and generate profits, they are creating: a value web. synergies. net marketplaces. core competencies. a value chain.

synergies.

According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: costs, tasks, structure, and management. environment, organization, structure, and tasks. tasks, technology, people, and structure. organization, culture, management, and environment. technology, people, culture, and structure.

tasks, technology, people, and structure

An example of a social complementary asset is A) technology and service firms in adjacent markets. B) training programs. C) distributed decision-making rights. D) all of the above.

technology and service firms in adjacent markets.

Thomas Friedman's declaration that the world was now "flat" meant that the Internet has reduced the economic advantages of developed countries. globalization is starting to offer less advantage to large corporations. the global economy is increasingly commanded by fewer and larger corporations. global capitalism is homogenizing culture and business practices throughout the world. global shipping rates have reached historic lows.

the Internet has reduced the economic advantages of developed countries.

An example of a business using information systems for customer and supplier intimacy is Wal-Mart's Retail Link system. the Mandarin Oriental hotel's customer-preference tracking system. Verizon's Web-based digital dashboard. Apple Inc.'s iPod. Citibank's ATMs.

the Mandarin Oriental hotel's customer-preference tracking system.

A managerial element in the UPS tracking system described in the chapter is taking inventory. providing package status reports to customers. the decision to use automation. in-house package tracking software. ability to embed UPS functions in external sites.

the decision to use automation

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called the information value chain. the IT value chain. information processing. feedback. dissemination

the information value chain.

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? the specification of procedures for identifying packages with sender and recipient information monitoring service levels promoting the company strategy of low-cost, superior service the use of handheld computers and networks for managing package delivery a Web-based Post Sales Order Management System

the specification of procedures for identifying packages with sender and recipient information

Systems that keep track of elementary activities of an organization and are often used by operational managers are called​ ________. A.digital dashboards B.executive support systems C.transaction processing systems .D.data mining systems E. business intelligence systems

transaction processing systems

Output is feedback that has been processed to create meaningful information. is information that is returned to appropriate members of the organization to help them evaluate the input stage. transfers data to the people who will use it or to the activities for which it will be used. transfers processed information to the people who will use it or to the activities for which it will be used. converts raw input into a meaningful form.

transfers processed information to the people who will use it or to the activities for which it will be used.

A virtual company uses Internet technology to maintain a networked community of users. uses networks to link people, assets, and ideas. is limited by traditional organizational boundaries. uses Internet technology to maintain a virtual storefront. provides entirely Internet-driven services or virtual products.

uses networks to link people, assets, and ideas

An example of an organizational complementary asset is using the appropriate business model. a collaborative work environment. laws and regulations. the Internet. strong senior management.

using the appropriate business model.

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. new entrant competitive forces bargaining power rivalry value chain

value chain

Which of the following technologies disrupted the traditional publishing industry? World Wide Web e-mail PCs Instant messaging Internet telephony

worldwide web