Zoom Info SalesOS Certification
In SalesOS, run a search for the company Nike. Which of the following is listed as THE FIRST of their industries? -Textiles & Apparel -Manufacturing -Sporting Goods -All of the above
Textiles & Apparel
While performing a search, within the Finance industry filter, which subsegment is NOT available? -Investment Banking -Lending & Brokerage -Accounting Services -Venture Capital & Private Equity
Accounting Services
True or False: In SalesOS, an employee's title and job function are ALWAYS the same thing. -TRUE -FALSE
False
Go to a company's corporate website and pull out the ReachOut extension. What is the third option on the top? -Company Details -Feed -OrgChart -Technologies
Feed
What feature can be used to understand a company's online search history and recent content consumption? -Intent -Alerts -Scoops -None of the Above
Intent
What is the benefit of creating a Saved Search? -Keep customized searches easily accessible -Identify the right buyer at the right time -Understand the reporting structure of a company
Keep customized searches easily accessible
Fill in the Blank: If you are searching for a Vice President, you would find that filter under Contacts > Job Titles > _______? -Management Level -Job Function -Department -None of the Above
Management Level
When writing an email template, should you start with the first 10% of the message, the middle 80%, or the final 10% of the content? -First 10% -Middle 80% -Last 10% -None of the Above
Middle 80%
Where can a user see additional contacts that work in the same department as one of their prospects? -Contact Status Changes -Contact Accuracy Score -OrgChart on Contact or Company Profile -Employees Tab on Contact or Company Profile
OrgChart on Contact or Company Profile
In SalesOS, subscribing to News updates on a company DOES NOT provide updates on which of the following? -Funding -Scoops -New Products -General Press Releases
Scoops
Elaine forgets to save her search before a long weekend. Luckily, SalesOS holds on to recent searches. When she returns, where can Elaine find her recent search? -Search> Open Search > Open Recent Search -Home Page > Recent Search -Type "Recent Search" into the quick search bar -Lists > Uploaded > Recent Searches
Search> Open Search > Open Recent Search
How does a SalesOS user get daily or weekly Scoops emailed directly to them? -Emailing ZoomInfo helpdesk -Favorite your search -Setting up a subscription through Save Search -Follow a Company
Setting up a subscription through Save Search
Look up Henry Schuck of ZoomInfo on LinkedIn. Pull out the ReachOut Chrome Extension and scroll down to the 'Company Profile' section. What industry is listed? -Data Collection & Internet Portals -Media & Internet -Software -Consumer Services
Software
True or False: In SalesOS, users can create unique tags for both contacts and companies. -TRUE -FALSE
True
True or False: In SalesOS, you are able to filter by international postcodes. -TRUE -FALSE
True
True or False: Subscription emails can be set to be received daily or weekly for new Contacts/Companies/Technologies added to the SalesOS database. -TRUE -FALSE
True
True or False: The ReachOut Chrome Extension can tell me who owns an account within my CRM. -TRUE -FALSE
True
Where can a SalesOS user go to install ReachOut from within SalesOS? -Settings > Integrations -Request approval from manager -Home Page > Integrations & Tools -Settings > Contact Support
-Home Page > Integrations & Tools
According to TOPO, what number of touches should an outbound SDR make during a 21-day touchpoint cadence? -3 to 5 Touches -5 to 10 Touches -14 to 16 touches -Over 20 touches
14 to 16 touches
According to the content about the 3x3 research method, how long should it take you to uncover three relevant pieces of information about your prospect? -2 minutes -3 minutes -5 minutes -10 minutes
3 minutes
You are an AE trying to sell to a Fortune 500 company. Where would you find the filter to identify these companies? -Companies > Attributes -Companies > Industry -Company Description Keyword -Companies > Type and Model
Companies > Attributes
What is the maximum number of Saved Searches and Alerts you can receive from SalesOS? -5 -25 -50 -Unlimited
Unlimited
A WidgetCorp AE has a deal that has stalled. Using SalesOS, how could he bring this deal back to life? (Select the best answer) -Use the company's Org Chart to identify his prospects sphere of influence -Call through all the direct dial phone numbers for the company -Email all the verified email addresses at the company
Use the company's Org Chart to identify his prospects sphere of influence
Which key principle of Persistence is described as "the frequency of contact outreach based on length of sales cycle" -Delivery -Velocity -Multi-Channel Approach -Design
Velocity
WidgetCorp's newest SDR is following up on a recent Social Media Marketing Intent Surge for Pfizer. What is the best pitch this rep can give? -"Hey Mark, saw you were searching online for social media marketing platforms. Would love to show you our product." -"Hey Mark, other companies like AstraZeneca, Merck, and Johnson & Johnson have used our social media marketing platform to launch a successful social media campaign. Is that something your organization is trying to accomplish?" -"Hey Mark, your organization appears to be interested in social media. Are you the correct person to speak to about that? -"Hey Mark, your biggest competitors are using our product because of the easy ROI we bring. Would you like to know how we can save you money?"
"Hey Mark, other companies like AstraZeneca, Merck, and Johnson & Johnson have used our social media marketing platform to launch a successful social media campaign. Is that something your organization is trying to accomplish?"
If you are uploading a list of companies or contacts into ListMatch, what format must the file be in? -PDF File -.CSV File -Tab-Delimited -Word Document
.CSV File
You're speaking with a prospect and notice they seem distracted. What's a quick change you could try to recapture their interest? -Level out your tone of voice and speak without upward or downward inflections -Add 1-3 second pauses to your speech to create space for anticipation -Speak faster so that you can deliver more information to the prospect
Add 1-3 second pauses to your speech to create space for anticipation
Which of the following is NOT a criterion users can search for within SalesOS? -Human Resources Department -Domain Rankings -Contact Location -Age
Age
John recently took over as a new SDR for one of the fastest-growing tech companies in the world. He has inherited a list of accounts from a previous SDR who is no longer at the company. The accounts do not have significant information tied to them as the CRM is very blank with not many notes to work off of. What should John's first steps be to get a better understanding into these accounts? -Upload the list of companies into ListMatch feature to get updated contact and company information. -Use the ReachOut Chrome Extension on the company's corporate websites and LinkedIn profiles to quickly grab direct contact data and push into CRM/MAT. -Identify the companies within SalesOS and subscribe to them to stay on top of relevant updates. -All of the Above
All of the Above
ReachOut allows users to do which of the following: (Select the best answer) -View SalesOS contact details while on LinkedIn -Export records into CRM -View company firmographics -All of the Above
All of the Above
What types of stories are most impactful to tell your prospect? -Current Customer Stories -Customer Problem Stories -Customer Journey on the Path to Purchasing Your Product/Service Stories -All of the Above
All of the Above
Which of the following should be considered when establishing the velocity for your cadence? -The timeframe for an average sale. -How many contacts are generally involved in a transaction? -Who is your typical buyer versus where you enter an account? -All of the Above
All of the Above
When using ListMatch to upload a list of contacts, what data point can you search by? -Email -First + Last Name -Phone Number -All of the above
All of the above
Within the 'Company' filters in Advanced Search, go to the 'Industry' drop-down and find the sub-industry of 'Advertising & Marketing'. Which primary-industry category was it sitting under? -Media and Internet -Business Services -Consumer Services -Publishing
Business Services
Which of the following can you NOT do using ReachOut? -Access the search environment of Contacts of SalesOS without leaving LinkedIn/corporate website. -Push a record to CRM/ MAT/ SDR tool. -View Company profile while on corporate website. -Call a prospect while on a their LinkedIn page.
Call a prospect while on a their LinkedIn page.
WidgetCorp's newest SDR is running a search in SalesOS looking for VP's of Marketing at Retail Companies. How can she filter to get these results? -Companies > Type = Retail | Employee > Job Function = VP of Marketing -Companies > Industry = Retail | Employees > Job Function = VP of Marketing -Companies > Company Industry = Retail | Contacts > Current Role > Departments & Job Functions = Marketing and Management Level = VP-Level
Companies > Company Industry = Retail | Contacts > Current Role > Departments & Job Functions = Marketing and Management Level = VP-Level
WidgetCorp's newest SDR is running a search in SalesOS looking for contacts in Legal Departments responsible for Legal Operations and eDiscovery at companies headquartered in the United States. Which best describes the filters she would apply to get these results? (Select the best answer) -Contacts > Job Titles > Departments and Job Functions > Legal > Legal Operations + eDiscovery | Locations > Filter = US - States; Specify HQ & Contact Location = Company HQ at Location -Contacts > Job Title > Keyword: eDiscovery AND Legal Operations | Location > US - States -Contacts > Departments and Job Functions > Legal > Filters = Legal Operations + eDiscovery | More Company Filters > Filter = America's Largest Private -Contacts > Departments and Job Functions > Legal > Filters = Legal Operations + eDiscovery | More Company Filters > Filter = America's Largest Private
Contacts > Job Titles > Departments and Job Functions > Legal > Legal Operations + eDiscovery | Locations > Filter = US - States; Specify HQ & Contact Location = Company HQ at Location -Contacts > Job Title > Keyword: eDiscovery AND Legal Operations | Location > US - States
Monica wants to make sure that the contacts she is generating in her searches have both a direct phone number AND a business email, how would she do this within Advanced Search? -Data Quality>Contact Info>And>Select Direct Phone and Business Email -Data Quality>Contact Info>Or>Select Direct Phone and Business Email -Contacts>Contact Info>And>Select Direct Phone and Business Email -Contact Filters>Contact Info>Or>Select Direct Phone and Business Email
Contacts>Contact Info>AND>Select Direct Phone AND Business Email
Joe is searching LinkedIn for contacts, what is the best way for him to add a contact to Salesforce using SalesOS? -Go to the SalesOS Platform and select Quick Search>Export>Salesforce>Lead or Contact -Go to Salesforce and within the ZoomInfo inline page select Quick Search>Export>Lead or Contact -Extend the ReachOut Chrome Extension and select Export>Salesforce>Lead or Contact -Extend the ReachOut Chrome Extension and select Desired Tag>Add to tag then go to SalesOS and Search>Tags>Select Desired Tag>Select Desired Contact>Export>Salesforce>Lead or Contact
Extend the ReachOut Chrome Extension and select Export>Salesforce>Lead or Contact
Below is an example of a 10/80/10 email. Which part is the 80%? (Select the best answer) "Hello Juan, I saw on LinkedIn that you just started as Director of Business Development...Here at ZoomInfo, we have helped companies like Wiley and Coyote scale BDR teams with the most accurate, actionable sales intelligence on the planet....with real-time projects and contact information...saving time and effort. Hoping to get your career as Director of Business Development off on the right foot...15 minutes to discuss how we can help...? All the best,... -I saw on LinkedIn that you just started... -Here at ZoomInfo, we have helped companies like Wiley and Coyote scale BDR teams with...saving time and effort. -Hoping to get your career as Director of Business Development off on the right foot. -Hoping to get your career as Director of Business Development ...Do you have 15 minutes to discuss how we can help scale your team?
Here at ZoomInfo, we have helped companies like Wiley and Coyote scale BDR teams with the most accurate, actionable sales intelligence on the planet. We power these teams with real-time projects and contact information to reach the decision maker directly, saving time and effort.
The SalesOS Homepage Feed provides updates on all of the following except for: -Scoops -Technologies -Funding -New Contacts
New Contacts
Which filters/features can help ensure your messaging is relevant to your prospect? -Scoops -Job Function Filter -Intent -Keywords & Boolean Logic -All of the Above
Scoops
What is the oldest and most reliable way of transferring information from one person to another? -Writing a letter -Telling a story -Sending an email -None of the Above
Telling a story