14.2.5 Practice Questions

A user reports that she can't connect to the internet. After some investigation, you find that the wireless router has been misconfigured. You're responsible for managing and maintaining the wireless access point. What should you do next?

Create an action plan.

Users report that the network is down. As a help desk technician, you investigate and determine that a specific router is configured so that a routing loop exists. What should you do next?

Determine if escalation is needed.

A user reports that she can't connect to a server on your network. You check the problem and find out that all users are having the same problem. What should you do next?

Determine what has changed.

A new assistant network administrator was recently hired by your organization to relieve some of your workload. You assigned the assistant network administrator to replace a defective patch cable that connected port 1 on your patch panel to one of your network switches. You noticed that it took him an unusually long time to complete this task. Once done, users almost immediately began to report that the network had gone down. Upon entering the server room, you see that the assistant administrator has configured your network rack as shown below. What should you do? (Choose two. Each response is a complete solution.)

Enable STP on each switch. Remove the patch cable connecting the first switch to the third switch.

You are a network administrator for your company. A frantic user calls you one morning exclaiming that nothing is working. What should you do next in your troubleshooting strategy?

Establish the symptoms.

A router periodically goes offline. Once it goes offline, you find that a simple reboot puts the router back online. After doing some research, you find that the MOST likely cause is a bug in the router software. A new patch is available from the manufacturer that is supposed to eliminate the problem. What should you do next?

Identify possible side effects of the solution.

A user reports that he can't connect to a specific website. You go to the user's computer and reproduce the problem. What should you do next?

Identify the affected areas of the network.

A user is unable to connect to the network. You investigate the problem and determine that the network adapter is defective. You replace the network adapter and verify that it works. What should you do next?

Identify the results and side effects of the solution.

When troubleshooting network issues, it's important to carry out tasks in a specific order. Drag each trouble shooting task on the left to the correct step on the right.

Step 1 Identify the problem. Step 2 Establish a theory of probable cause. Step 3 Test the theory to determine the cause. Step 4 Establish a plan of action. Step 5 Implement the solution or escalate. Step 6 Verify full system functionality. Step 7 Document findings, actions, and outcomes.

You are a network administrator for your company. A user calls and tells you that after stepping on the network cable in her office, she can no longer access the network. You go to the office and see that some of the wires in the Cat 5 network cable are now exposed. You make another cable and attach it from the wall plate to the user's computer. What should you do next in your troubleshooting strategy?

Test the solution.