2016 CommTech Jeopardy Study Guide
Two methods of customizing auto attendant greetings
"1) using the voice portal 2)create a WAV file in same format as hold music"
What are the network capabilities for business voice edge
"D2-20 lines/site D3-40 lines/site Fiber-60 lines/site"
cable shall be suitable for general purpose use with the exception of plenums and risers.
CATV (V-Rated)
Cable shall be used in ducts, plenums and other spaces used for environmental air.
CATVP (Plenum)
cable shall be used in vertical shafts and from floor to floor in multistory buildings
CATVR (Riser)
cable can only be used in residential buildings, not business building.
CATVX (X-Rated)
What are the Comcast stocks traded as?
CMCSK and CMCSA (comcastnow.com)
"The entrant and attendant in all confined space operations must have current Certifications in what? "
CPR and First Aid certifications (CS_SMpg12)
Where an equalizer has attenuation opposite to that of cable, has attenuation that duplicates that of a cable.
Cable Equivalency(cable simulator) (NCT4_08pg66)
The end(s) of the cable left at the pole for splicing. At least 3 feet in length should be left at the first and last poles and at all splicing locations.
Cable Tail (NCT4_07pg96)
"This tool is used in conjunction with a lay-up stick to place assorted cable blocks mid-span. "
Cable block lifter (NCT4_07pg82)
This device is used to push equipment ahead of a pulled lasher.
Cable block pusher(as a shotgun or a shuttle) (NCT4_07pg81)
used to guide the cable into the lasher in drive-off applications.
Cable guide (NCT4_07pg81)
used to attach cable directly to installed strand or cable bundles.
Cable lasher (NCT4_07pg80)
used in conjunction with a lay-up stick to lift cables into place.
Cable lifter (or lay-up stick head) (NCT4_07pg81)
used to convert a coaxial cable to an "F" series interface.
Cable-to-F Connector (NCT4_07pg42)
NEC Code 2008, Article 820(A) and 830(C)
Cables, including network-powered cables, must be removed if not identified for future use.
C/N
Carrier to noise
CRT
Cathode Ray Tube
CO
Central Office
This design philosophy with the advent of optical cable and the change in design theories, the HFC system was developed. This made for smaller clusters of actives (off each node) and allowed for the development of this type of powering.
Centralized Power (NCT4_05pg149)
CSP
Certified Safety Professional (CS_SM Appendix 9 -1)
COPPA
Children's Online Privacy Protection Act
"Safe as long as they are not disassembled. (CD ROM players)"
Class 1(NCT4_02pg96)
"Eye hazard if beam is viewed. Bar code scanner"
Class 2/2A(NCT4_02pg96)
"Eye hazard if collected or focused on the eye. (Laser pointer)"
Class 3A(NCT4_02pg96)
Eye hazard if the direct or reflected beam is viewed.
Class 3B (NCT4_02pg96)
Eye and skin hazard.
Class 4 (NCT4_02pg96)
CoS
Classes of Service
After updating the equipment hierarchy in CSG, how do you update the equipment list in Einstein?
Click on the Refresh Diagnostics button
What is the model number of an aerial AP unit
BA100SNE
Coax
Coaxial
What form must be completed prior to entering a permit-required confined space?
Comcast Confined Space Entry Permit
CDV
Comcast Digital Voice (BRSIS pg.v)
CHSI
Comcast High-Speed internet (BRSIS,pg.v)
What do you need to access an Xfinity Wifi Hotspot?
Comcast Username and Password (PRD1130?)
What is there for battery backup on pri service?
Comcast will not be providing battery back-up on the IAD, but the eMTA will continue to have a battery back-up (Trunk_SiteTech_Draft_8.25_SM pg15)
The electricity provided by the local power company.
Commercial Power (NCT4_05pg135)
CPD
Common Path Distortion
"is a pipe usually made of PVC and used to house cable and protect it from dirt, moisture, and outside forces. "
Conduit (NCT4_07pg115)
(1)Is large enough and so configured that an employee can bodily enter and perform assigned work; (2)Has limited or restricted means for entry or exit (for example, tanks, vessels, silos, storage bins, hoppers, vaults and pits are spaces that may have limited means of entry); (3)Is not designed for continuous employee occupancy
Confined Space (CS_SMpg109)
What are the different categories of Xfinity Home Equipment?
Controllers, Alarm/Alert Sensors, Video Monitors, Hazard Decectors, Enhanced Controls, Other (PRD1312)
Supports multihoming with load balancing for faster, more efficient routing between networks.
BGP Routing Protocol
The connector nut that is furthest from the device being spliced.
Back Nut (NCT4_07pg35)
A panel (e.g., wood or metal) used for mounting connecting hardware and equipment.
Backboard
In the MoCa Network screen of XPM what does a red connection signify?
Bad connection of 180 Mbps or less
In Logarithms is the number being raised
Base (NCT4_03pg22)
resembles a street map, complete with features like lakes and rivers, streets, and boundaries.
Base Maps
The number of changed states that can occur per second
Baud (NCT4_03pg44)
unit for expressing, in logarithmic terms, the ratio between two power levels.
Bel (NCT4_03pg30)
Comcast outlines the acceptable and non-acceptable uses of our Internet services. This applies to surfing the Internet as well as e-mail and web browsing.
Business Class Internet Acceptable Use Policy
Comcast outlines the acceptable and non-acceptable uses of our Internet services. This applies to surfing the Internet as well as e-mail and web hosting.
Business Class Internet Acceptable Use Policy
This package is ideal for businesses that host a diverse group of customers. its robust line-up includes news, sports, music and entertainment programming throughout the day. With more than 70 channels, including cable favorites like TNT, USA, ESPN, ESPN2, NBC sports, MTV, MSNBC and more, customers will never mind the wait.
Business Class TV standard (Business welcome kit, pg.25)
details on what Comcast provides, what Comcast does not provide, and what is expected of the customer.
Business Class Terms and Conditions
this is a very thorough document, detailing what Comcast provides, what Comcast does not provide, and what is expected of the customer.
Business Class Terms and Conditions
This is a fully managed phone system solution that is an alternative to onsite hardware-based PBXs or Key Systems.
Business VoiceEdge
How can the voicemail box be accessed through Voice2Go?
By dialing either *99 or the home phone number
How is the home integrity field in Einstein determined?
By the worst device ITG score (Einstein)
"a group of eight bits used to represent a letter or numeral, or a measurement unit representing storage capacity "
Byte (NCT4_03pg43)
What will be copied from old email account when using EasyChange?
Copies all data including email messages, email attachments, email folders, address book contacts. (HOW3669)
The voltage measured here is representative of the optical input power.
DC Voltage Test Point (NCT4_08pg52)
used 60v and 90v power supply modules
DCA
What happens to DNS information the first time you visit a website?
DNS information is cached. (HOW6249)
Where can a customer find information on approved Xfinity Internet devices?
DOCSIS Device Information Center [mydeviceinfo.comcast.net] (HOW3717)
DSG
DOCSIS set-top gateway
Also known as Touch-Tone, this form of audio signaling was introduced by Western Electric in 1963.
DTMF dual-tone multi-frequency signaling (ct3pg.82)
Docsis
Data over cable service interface specification
DOI
Day of Install
A welcome kit, business card and E911 sticker should be giving to the customer when
Day of cut over
DOC
Day of cut over
db
Decibel
DHCP
Dynamic Host Configuration Protocol
When you connect your computer directly to your cable modem, you're given a unique IP (Internet Protocol) address assigned by a _______ ____ _____________ ________ server?
Dynamic Host Configuration Protocol [DHCP] (HOW3588)
DQOS
Dynamic Quality of Service
Federal program that offers telecommunications services discounts to schools and libraries
E-rate programs
Device / Formula to calculate # of channels required a Buisness will need
Erlang Calculator
This measurement is for troubleshooting connections with intermittent bit errors occuring over a period of time.
Errored Seconds (NCT4_pg30)
A custom Ethernet network allows customers to seamlessly link multiple locations together and exchange data up to 1 gigabit per second.
Ethernet Network Service
ENS
Ethernet network service
In business class voice edge what piece of equipment is not provided by Comcast
Ethernet switch
What are the 7 Comcast Touchstones?
Ethics, Respect, Quality, Flexibility, Diversity, Employee Focus, Enthusiasm
What is the remote shortcut to change the screen resolution on an X1 box?
Exit, Exit, Exit 480/720/1080 (for desired resolution)
This is a loop intentionally formed in the cable to compensate for expansion and contraction caused by temperature changes.
Expansion Loop (NCT4_07pg17)
the number of times the base is multiplied by itself
Exponent (NCT4_03pg)
"Used where the cable doesn't quite reach the device. "
Extension fittings (NCT4_07pg40)
T/F When a system goes down in the call center everybody should stop taking calls until the system is restored.
FALSE
"
False (CS_SMpg16)
FACE
Fatal Accidents Circumstances and Epidemiology (CS_SM Appendix 9 -1)
What Xfinity TV Remote app features are not included with Android phone release?
Favorites, Previous channel, Jump to date/time keypad, Automatic channel line-up, personalized VOD information (PRD1075)
FCC
Federal Communications Commission
"When the loop location is dictated by the signal flow direction of the feeder cable. "
Feeder Dominant (NCT4_07pg88)
"A tool used rated to a minimum 400x magnification is required for proper inspection to the degree needed for longer wavelength optical signals such as 1550 nm. "
Fiberscope(NCT4_02pg103)
Where do you go on a Mac OS to flush DNS information?
File>New Finder>Applications>Utilities>Terminal and double click on Terminal to launch application. (HOW6249)
A ____ ____ should interface through a line, not through a trunk.
Fire Alarm (Business Class Trunks pg15)
What is another name for standard silver satin cable
Flat Cable
Bandwidth scalable up to 1 Gbps with multiple QoS options.
Flexible Configurations
What does flushing DNS do?
Forces the computer to find new DNS information. (HOW6249)
A connection to the earth or a grounding device.
Ground (NCT4_05pg125)
a connection to earth or a conductor serving as earth potential, and can be intentional or accidental.
Ground (NCT4_07pg108)
Strand that connects the pole line hardware to the anchor.
Guy (NCT4_07pg20)
"yellow plastic cover used to protect the guy wire and to make it more visible. "
Guy Wire Guard (NCT4_07pg21)
Vvx 1500 uses what CODEC
H.264
Why would a customer want to use port forwarding on the IP Gateway?
In order to Increase security by defining/limiting what information users and I groups can access.
Most light generated by lasers for telecommunications use exists in what band of 1310 nm and 1550 nm wavelengths.
Infrared(NCT4_02pg93)
What does IAD stand for?
Integrated Access Device
"used for the first stage of amplification for a trunk or multi-output station, is picked primarily for a low noise figure as input levels can vary between 8 and 15 dBmV. "
Integrated Circuit (IC) (NCT4_08pg66)
IAD
Integrated access device
ISDN
Integrated services digital network
What type of Trunk connects Switch to Switch?
Inter-Machine Trunks (Business Class Trunks pg7)
The process by which a permit space is removed from service and completely protected against the release of energy and material into the space by such means as blanking or blinding; misaligning or removing sections of lines, pipes or ducts; a double block and bleed system; lockout or tagout of all sources of energy; or blocking or disconnecting all mechanical linkages
Isolation (CS_SMpg111)
The most common sweep systems are
JDSU (formerly Wavetek) and Sunrise Telecom's (formerly Agilent Technologies' CaLan) (NCT4_08pg36)
What are the two meters we use for PRI testing?
JDSU HST-3000, VeEX VePal TX130+
What is included in the Pro Plus/SHO double play bundle?
Limited Basic, Digital Economy, Streampix, Showtime, and Performance Pro CHSI speed
"The intentional opening of a pipe, line or duct that is or has been carrying flammable, corrosive or toxic material, an inert gas or any fluid at a volume, pressure or temperature capable of causing injury "
Line Breaking (CS_SMpg111)
"high gain amplifiers and are operated so that the output levels are higher as well. "
Line Extender Amplifier (NCT4_08pg34)
what do the last 4 digits in a 10 digit phone number represent
Line Number
Power supplies reduce the secondary power (120 or 240 VAC) to the 60 or 90 VAC for insertion in the coaxial cable and is called a
Line power supply (NCT4_05pg135)
If a customer wants to use the Pandora app with X1, what must they do first?
Link their Pandora account on www.xfinity.com/profile
What is shown under Connections on ComcastNow?
Links to commonly used helpful sections of ComcastNow.
The device that uses the electricity. It is any device that draws current, for example, light bulbs, appliances—and you, if you do not take the proper precautions. This is the reason an electrical circuit was created.
Load (NCT4_05pg26)
"A method used to lock and mark one end of a line in order to allow someone to safely work on the other end. "
Lockout Tag-out
"Is the exponent or the power to which a fixed number must be raised in order to produce a given number "
Logarithm (NCT4_03pg20)
How can a customer change the primary username on an account?
Login to My Account as the current primary username, go to the Users and Preferences tab, click on Transfer Primary User link from the My Profile section under the current primary username
LTE
Long-Term Evolution (NCT4_04pg61)
"Part of a class of free space RF carrier modulation methods used to improve data rates on wireless carrier networks "
Long-Term Evolution(LTE) (NCT4_04pg61)
What displays in the TV App if you watch Live TV outside of your in home network?
Looks like you're not on your home WiFi Network and redirects you to the TV GO app
LEL
Lower Explosive Limit - a mixture of substance and air that lacks sufficient fuel (substance) to burn. Can also be called LFL. (CS_SMpg34)
LFL
Lower Flammable Limit (CS_SMpg34)
______ measurements are useful for early detection of non-transient(noise) impairments.
MER (CT.4,5.1pg.40)
Xfinity Home door/window sensor magnetic distance
Magnet distance of up to three-quarters of an inch (Xfinity.com)
Uses a mechanical wrenching action to bend expansion loops into coaxial cable prior to lashing or during splicing.
Mechanical bender (NCT4_07pg78)
This connects directly to the IP3 server via an Ethernet cable, or It can be used with switches if there has to be multiple.
MegaPort Gateway (MPG)
This is Installed In each guest room to convert the coaxial signal back to Ethernet over CAT5.
MegaPort Outlet (MPO)
"An indicator of transmission quality degradation resulting from noise, ingress, and composite distortions. "
Modulation Error Rate(MER) (NCT4_pg29)
Usually a passive network placed between the input and output amplifier stages of an amplifier module.
Mop-up (NCT4_08pg70)
This method is also called the drive-off method.
Moving Reel Method (NCT4_07pg74)
This switches high resolution video and audio for commercial applications
Multi media switcher
Used to support multiple cables in independent rollers.
Multiple cable block (NCT4_07pg78)
This device allows multiple cables to be pulled into place when lashing cables directly to strand.
Multiple cable puller (NCT4_07pg80)
APPS - 04001
My Account Network Errors 401 Account Validation Error Application was not able to validate the Account Nbr for this MAC address for this STB. The Account Number doesn't match the STB - Clean and Screen Error 401 Error
Filipino on demand gives you access to this music channel
Myx (PRD10446)
NFPA 70
NEC
"The bonding of all installations must conform to Comcast specifications, which comply with the "
National Electrical Code (NEC) ground and bonding requirements (NCT4_07pg111)
NFPA
National Fire Protection Association (CS_SM Appendix 9 -1)
NIOSH
National Institute for Occupational Safety and Health (CS_SM Appendix 9 -1)
Abandon cables and Plenum spaces must be removed or used for future purpose.
National electric code 2008 article 820A and 830C
Where is "Send to TV" available?
Nationally in X1-launched markets (PRD1240)
designed for use in soft soil where screw anchors are less effective, and is installed by driving the anchor rod to intersect a perpendicular borehole used for the placement of the plate. The borehole is then refilled and compacted.
Never-creep anchor (NCT4_07pg25)
Can 911 Emergency Calls be placed through Voice2Go?
No
If a customer calls in with only the Power light lit on their modem, what is the most likely cause of the issue?
No connection to the network
More than 216 MHz
No more than 15 microvolts per meter @ 30 meters (NCT4_04pg81)
Between 54 MHz and 216 MHz
No more than 20 microvolts (μV/m) @ 3 meters (NCT4_04pg81)
the interface location in a cable system where a fiber enters a neighborhood and the optical signal is converted into an electrical signal to connect to coaxial cables serving individual homes.
Node (NCT4_08pg24)
The RF portion of the cable plant fed from a node.
Node Service Area (NCT4_08pg95)
"The lowest possible power level determined by the thermal noise generated within the electrical components being tested?"
Noise Floor CT 5-1-13
What toolkit is used to check customer equipment (cable modems or emtas) that are not listed on a customer account?
Non-Account Device Check (Non-Account Device check, Help)
A confined space that does not contain or, with respect to atmospheric hazards, have the potential to contain any hazard capable of causing death or serious physical harm
Non-Permit Confined Space (CS_SMpg112)
a power supply that requires no batteries. It is also much smaller
Non-Standby Power Supply (NCT4_05pg140)
Which ITG do you run for status code 580 on a DTA?
Not Authorized (Einstein)
Voice, Data, Net 1, Net 2, Net 4 Status lights on the Adtran 908E
Not used
Also known as a channel deletion filter, this device deletes unused channel and inserts local feed for subscription channel.
Notch Filter
NPRM
Notice of Proposed Rule Making (CS_SM Appendix 9 -1)
NPA
Number plan area
Occupational Health and Safety Administration
OSHA (CS_SMpg112)
allows technicians to enter a jointly occupied manhole while working alone. Comcast requires two technicians for all permitrequired confined space operations.
OSHA 1910.268 o(3) (CS_SMpg22)
OSHA
Occupational Safety and Health Administration (CS_SM Appendix 9 -1)
This recovers the RF information modulated onto the optical carrier at the headend (or in some systems, the hub).
Optical Detector (NCT4_08pg52)
An extremely thin flexible thread of pure cladded glass able to carry millions of times the information of a traditional copper wire, and do it over greater distances.
Optical Fiber "NCT4_02pg84"
An extremely thin flexible thread of pure cladded glass able to carry millions of times the information of a traditional copper wire, and do it over greater distances.
Optical Fiber(NCT4_02pg84)
"A measure of an amplifier's output level to the level of distortion it produces. "
Output Capability (NCT4_08pg72)
Allows multiple cables to be pulled into place in overlash applications.
Overlash cable puller (NCT4_07pg81)
new Xfinity home portal primary tabs
Overview, Activity, Automation, Cameras, Devices, Settings, Help and Support, Alerts
The 6 Xfinity home portal option tabs are
Overview, activity, automation, cameras, devices, settings
"An atmosphere containing more than 23.5 percent oxygen by volume is called an? "
Oxygen Enriched Atmosphere (CS_SMpg112)
This is the amount of time it takes an AC waveform to complete one cycle.
Period (T) (NCT4_05pg48)
PEL
Permissible Exposure Limit (CS_SM Appendix 9 -1)
The employer's overall program for controlling and, where appropriate, for protecting employees from permit space hazards and for regulating employee entry into permit spaces
Permit Required Confined Space Program (Permit Space Program) (CS_SMpg112)
The employer's written procedure for preparing and issuing permits for entry and returning the permit space to service following termination of entry
Permit System (CS_SMpg112)
Contains or has potential to contain a hazardous atmosphere; Contains a material that has the potential for engulfing an entrant; Has an internal configuration such that an entrant could be trapped or asphyxiated by inwardly converging walls or by a floor which slopes downward and tapers to a smaller cross-section; or Contains any other recognized serious safety or health hazards.
Permit-Required Confined Space (Permit Space) (CS_SMpg112)
PPE
Personal Protective Equipment (CS_SM Appendix 9 -1)
This is the position of the amplitude value as related to time.
Phase (NCT4_05pg48)
What award did Ralph Roberts receive in 2015?
Philadelphia Award (http
How do you pair a XR2 remote with a RNG150n?
Plug in an XR8 Aim Anywhere Adapter and pair the remote to that (HOW8956)
Where is the XR8 installed?
Plugged into the IR Blaster Port (PRD1320)
"The direction of an electrical field in a radiated wave. "
Polarity (NCT4_05pg35)
Used to install self-support cable and is attached to the pole hardware to support the cable as it is pulled out.
Pole mount cable block (NCT4_07pg79)
"used to establish clearance for the guys "
Pole-to-Stub Guy
"This VoiceEdge phone features a video display, an integrated gigabit Ethernet switch for bandwidth intensive video applications, and smart motion detecting to enable the screen to go to power save mode when not in use "
Polycom VVX1500
Enables you to restrict specific local hosts from accessing particular internet applications.
Port Blocking (CT.4,4.3pg.50)
Allows you to direct inbound internet traffic to connect to a specific application or computer within a private LAN via a predefined port(s)
Port Forwarding (ct.4mod4.3pg50)
The difference in voltage between one point and another
Potential Difference (NCT4_05pg35)
When does voice edge automatically reroute calls
Power outage, snowstorm, flood, fire, tornado
This is a battery or generator that provides electrical power to the circuit. For example, batteries and generators.
Power source (NCT4_05pg25)
What happens in a power supply test?(PowerSense)
PowerSense forces the power supply to use its batteries, and then queries the transponder to collect performance data. (NCT4_05pg195)
What is EasyChange?
Powered by ShuttleCloud, it is a tool to simplify the process of switching ISP and email providers by transferring information from your current email account to your Xfinity account. (HOW3669)
How can a customer change the input of their TV using an XR11 remote that has already been programmed to the TV?
Press the TV Input button until the desired input is selected
PRI
Primary Rate Interface
What does PRI stand for?
Primary Rate Interface
IP phone services, such as Business Class voice, transmit call over what kind of network?
Private
PBX
Private Branch Exchange
This waveform is typically used to drive the horizontal trace on an oscilloscope or spectrum analyzer.
Sawtooth Wave (NCT4_05pg44)
Where does the Health Check retrieve the current signal levels from a selected device?
Scout (Health Check Help)
What are 2 ways to reset AP unit
Scout reset tool or physically pressing the reset button on the AP unit
directly torqued into the ground with a power anchor driver (anchor cranker) or manual.
Screw anchor (NCT4_07pg25)
"What fastener are preferred over fasteners held in place with nails or staples? "
Screw type
"Comcast Engineering Policy Manual's Safety section covers the employee's responsibilities with regard to a hazardous materials spill. "
Section 02.010.013 (NCT4_05pg183)
The device, usually a screw, used to connect the coaxial cable's center conductor to an active or passive device.
Seizure Mechanism (NCT4_07pg29)
How do you return to the previous version Xfinity Home portal when viewing from the new portal?
Select the Overview tab and there is an option at bottom of the screen where you can click to return to previous version or take a tour of the new version.
Optional path and equipment redundancy can be provided for added reliability.
Self-Healing Site Protection
Contains all the information a customer needs in order to understand their Comcast services and costs.
Service Order Agreement
SDP
Service delivery professional
SIP
Session Initiation Protocol (BVE_Tech_Training_WAVE3_Refresher_PG26)
"This bracket is used to support 45° and 90° corner blocks or set-up chutes at mid-span. "
Set-up bracket (NCT4_07pg80)
used to guide cables from the cable trailer or reel stand to the strand.
Set-up chute (NCT4_07pg80)
To be subjected to the action of an electrical discharge.
Shock (NCT4_05pg124)
What does highlighting the Comcast logo in the top left corner do on ComcastNow?
Shows your NTlogin, Server IP, and Pernr#
This may be used when the strand changes direction. This guy is in line with the angle that bisects the strand routing. Careful engineering analysis is done to ensure that the guy does not cause excessive forces to be placed on the guy, anchor, and associated hardware
Side guy (NCT4_07pg23)
use a horizontal strut to provide overhead clearance when a head guy causes a hazard to traffic beneath the guy. The horizontal strut causes additional forces to be placed on the pole where the strut contacts the pole. The strut, typically a 2 ½ inch galvanized steel pipe, is placed eight feet from the ground beneath the framing hardware.
Sidewalk guy (NCT4_07pg23)
The deviation in response at the output of an amplifier or passive device when compared to the response at its input.
Signatures (NCT4_08pg70)
Where can I find out how much I'm being charged each month?
Signed Service Order Agreement
"This waveform represents the characteristics of the voltage/current that feeds your home, powers your power supplies, and the television channels that carry the program information to your customers' homes. "
Sine Wave (NCT4_05pg42)
A company can connect multiple fixed sites over a public network.
Site-to-Site VPN
In 25 pair cable colors, what color is pair 15?
Slate/Black (ct3,131)
"This waveform is often found within the switching regulator DC output power supplies in amplifiers. "
Square Wave (NCT4_05pg43)
These are the 2 types of seats available for Business VoiceEdge
Standard and Unified Communications
Allows devices routed by the Comcast Business Gateway to communicate with the separate subnet of a router connected to the LAN.
Static Routes (CT.4,4.3pg.46)
A means of testing the network remotely that saves numerous problems in respect to downtime and customer dissatisfaction
Status Monitoring (NCT4_05pg189)
Reduction of voltage by a transformer is called.
Stepped Down (NCT4_05pg138)
T/F A customer can change the friendly name for an X1 box at www.xfinity.com/profile.
TRUE
Symmetrical dedicated Internet bandwidth configurable from 10 Mbps to 1 Gbps in 1 Mbps increments.
Tailored Bandwidth
Symmetrical dedicated internet bandwidth configurable from 10Mbps to 10Gbps in 1Mbps increments
Tailored Bandwidth
XRE-03041
The MoCA/HN is not responding at Runtime
Overall Health Check Status assigns the color based on what?
The color assigned will be the worst color of the RF parameters. (Health Check Help)
PRI demarcation point
The customer facing port on the IAD (Trunk_SiteTech_Draft_8.25_SM pg15)
Network Health Red
The customer is part of a reported outage (HOW9700)
What does a green SIK indicator light mean?
The customer's existing devices are in good health, and you should proceed with the SIK. (How7690)
What does a Red SIK Indicator light mean?
The customer's existing devices are in poor health. This may cause an unsuccessful SIK installation and a professsional installation is strongly recommended. Only if the customer pushes for an SIK should you proceed with the SIK order (HOW7690)
It causes more injuries than the glass when splicing an optical fiber.
The edge of the protective armor(NCT4_02pg86)
How long does X1 save resume points for rented content?
The entire rental window (HOW79920
What is the Access Pass management site?
accesspass.wifi.xfinity.com/account/ (PRD1130)
XRE-3007
account billing is delinquent and payment is required (same as RDK-3007)
ABN
active broadband network
If all of a customers X1 STBs are out what should be checked to make sure it still has power?
The in home amplifier (All RDK ITGs)
What has happened if the cached DNS info no longer allows access to a website?
The website's DNS information has been changed. (HOW6249)
What happens when you click a wedge in a Dashboard report for a headend? (Continuity)
The wedge separates from the pie chart and a table displays below the chart, showing all the power supplies represented by that wedge. (NCT4_05pg201)
A circuit, usually within a forward amplifier module, which monitors temperature changes and causes an increase or decrease in its attenuation (and sometimes tilt as well) in an attempt to hold the amplifier's output constant with ambient temperature changes. 8.
Thermal Level Control (NCT4_08pg69)
How long does X1 store resume points for free or subscribed content?
Three Months (HOW7992)
How many Xi3 boxes can you have per household?
Three per XG1/XG2 Device in the household (PRD1270)
TLV
Threshold Limit Value (CS_SM Appendix 9 -1)
What type of Trunk connects PBX to PBX?
Tie Trunks (Business Class Trunks pg7)
used to transport signals to longer distances. These usually do not directly feed customers, although in some HFC designs it is possible that they do.
Trunk Amplifier (NCT4_08pg29)
When the light on an RF capable remote flashes green then red, what must be done to get the remote working properly again?
Unpair the remote
How far in advance will the on screen guide show programming for?
Up to 2 weeks (How8991)
How long can you pause live TV on an Xi3?
Up to 25 minutes (PRD1270)
How long can the XG2 Pause, Rewind or Fast Forward Live TV?
Up to 60 Minutes (PRD1370)
How long can the X1 DVR pause live TV for?
Up to 60 minutes (PRD1270)
UEL
Upper Explosive Limit (CS_SM Appendix 9 -1)
offers substantial productivity gains over other direct burial methods. A tractor moves slowly forward as a vibrating blade splits the earth and places the cable at the required depth.
Vibratory plowing (NCT4_07pg130)
Loads baseband signal onto standard video channel carrier
Video Modulator
This device place is a baseband signal on to a standard RF channel carrier
Video modulator
VGA
Visual Graphics Array
"The amount of energy available to move a certain number of electrons from one point to another in an electrical circuit. "
Voltage (NCT4_05pg117)
is the electromotive force (or pressure) that causes electrons to flow in a circuit. In the electron flow diagram, is the force coming from the power source that pushes the electrons.
Voltage € (NCT4_05pg31)
works well for cleaning your coring tools and keeping them in good condition.
WD-40 (NCT4_07pg31)
"A highly visible tape usually used when burying fiber optic cable, buried directly above the cable to point out the existence of the cable to anyone digging in that location. "
Warning Tape (NCT4_07pg129)
"The distance between two points of like phase in a wave."
Wavelength
Recite the Ethics touchstone
We will always act with the highest standards of honesty, fairness, and integrity (Comcastnow.com)
Recite the Flexibility Touchstone.
We will always be open to new thinking and approaches, as this helps us adapt to an ever-changing marketplace. (Comcastnow.com)
Recite the Employee Focus Touchstone.
We will invest in our people because our company can only be as strong as the people who work here. (Comcastnow.com)
Recite the Quality Touchstone.
We will offer the finest and most reliable products available. (Comcastnow.com)
Recite the Respect Touchstone.
We will show respect for our customers and for each other. (Comcastnow.com)
Recite the Enthusiasm Touchstone.
We will work with an unbridled passion for our customers and for our business. (Comcastnow.com)
In the MoCa Network screen of XPM what does a yellow connection signify?
Weak Connection of 180-199 Mbps
F-ports must have a non-threaded area at the base of the port to accommodate what?
Weatherproofing Devices (BRSIS,2.3.2)
Connectivity statistics for the previous day, or for the previous seven-day or 30-day period, can be viewed through our secure Web portal.
Web-Based Reporting
This link will open a document with a table of contents for all of the articles providing information on using Einstein.
What is the Index of All Help Topics link (Doc ID HOW4298)
A stationary motor-driven or hand-powered machine used for hoisting or hauling, having a drum around which is wound a rope or chain attached to the load being moved
Winch (NCT4_07pg97)
What operating systems are supported for XI troubleshooting?
Windows
What is the lowest level of Service to add the Sports and Entertainment package?
Xfinity TV 450 Latino or Digital starter and above
What must a customer have to be eligible for X1 equipment?
Xfinity Tv Digital Economy or higher with Xfinity Internet. (PRD1301)
Can a customer connect to xfinitywifi hotspots before their service is installed?
Yes
Can you delete multiple recordings of the same show at once with X1?
Yes
Is there a monthly fee for family sense?
Yes 9.95 billed separately (PRD1212)
What error message accompanies the error code "RDK-03007"?
Your service has been suspended or This set top box is no longer active. (HOW7711)
ANSI separates lasers into various classes that take into consideration the operating wavelength, output power level, and whether the laser operates as a continuous or pulsed light output.
Z-136 (NCT4_02pg96)
type of encryption used in zigbee sensors
`128 bit
What information is shown under Network Health on Einstein?
`9c
How is no MoCa connection represented in XPM?
a dotted black line
CTN
call to notify
CTV
call to verify
RDK-03034
can not connect no RF signal present
error code 8023 on x1 device?
cant access camera including saved images and videos to to connection issue
Formula for Calculating dB
dB = 10 log P1/P2 (10 times the log 10 of power of P1/P2) (NCT4_03pg30)
An absolute signal level that describes the amount of signal (or signal level) at a specific location in the system.
dBmV (NCT4_03pg32)
This layer has specifications that include entities such as physical addressing voltages, QOS, switches,and multiple access.
datalink or layer2
dbmv
decibel Millivolt
XRE-00251
device needs to added to account
"A discontinuous signal whose various states are discrete intervals apart "
digital signal (NCT4_03pg41)
takes an amplitude measurement of the waveform at fixed intervals of time, and converts them to a binary number
digitizer (NCT4_03pg41)
All rescue personnel must practice making permit space rescues at least once?
every 12 months (CS_SMpg54)
when ladder is extended against pole where does all the wieght rest
feet and V rung
"__________ and __________ are the two factors that can affedt your cars probability of skidding "
friction and traction
osha regulation 1910.1200
hazard communication
What is the gas produced by batteries during charging operations.
hydrogen gas (NCT4_05pg164)
name of new indoor outdoor camera
icam 2
LQI
link quality indication
(POR)
plan of record
MPEG
moving picture experts group
used alkaline battery (except in in CA, OR, WA, and MI)
municipal trash
Where can a customer go to find Comcast-approved retail modems and eMTA devices?
mydeviceinfo.comcast.net (HOW9018)
NASR
national activation service and repair
Routers are considered layer _______ devices. This layer includes internet protocol internet control message protocol and router information protocol (RIP)
network or layer3
"function with sweep that allows any amplifying location in the network to have a "flat" trace, regardless of tilt or peak-to-valley. "
normalization (NCT4_08pg37)
has a communication center to which all network devices are directly connected. All packets will travel through the communication center.
star topology
what are the 3 trunk types?
switched trunks, tie trunks, inter-machine trunks (business class trunks pg7)
What's the color of the #21 pair in a 25 pair cable?
violet/blue
What's the color of the #24 pair in a 25 pair cable?
violet/brown
What's the color of the #23 pair in a 25 pair cable?
violet/green
What's the color of the #22 pair in a 25 pair cable?
violet/orange
What's the color of the #25 pair in a 25 pair cable?
violet/slate
What's the color of the #1 pair in a 25 pair cable?
white/blue
What's the color of the #4 pair in a 25 pair cable?
white/brown
What's the color of the #3 pair in a 25 pair cable?
white/green
What's the color of the #2 pair in a 25 pair cable?
white/orange
What's the color of the #5 pair in a 25 pair cable?
white/slate
This is the type of channel that carries the actual calls
B-Channel (Bearer)
Dynamic traffic delivery through the Comcast network with up to three different performance levels
Class of Service Aware
Switched trunk
Connect PBX to switch
Inter-machine Trunk
Connect switch to switch
Demarcation point for PRI
Output for IAD
PRI
Primary rate interface
What is the minimum and maximum channels for PRI
Six minimum 23 maximum
Access points use what to communicate to the back office for data transition and traffic management
Static layer 2 tunneling
If a customer with an Xi3 attempts to turn on a box and use a tuner when all tuners of the DVR are in use what message will appear?
! Tuner Conflict All of your tuners are currently in use, if you continue this recording will be stopped
The visual signal level must not be less than_________across an internal impedance of 75 ohms (__dBmV)
" 1 millivolt ,0 CT 5-3-22"
The FCC requires that Carrier-to-Noise (C/N) ratio must be at least_____ at each test point. Comcast Expectations are _____?
" 43 dB, 46 dB CT 5-3-26"
A Comcast managed phone system solution that is an alternative to an on site PBX or key system
" Business voice edge Or BVE"
Differential Phase (of the color subcarrier) - Must be within ____ degrees.
" ± 10 CT 5-3-30"
"Differential Gain (of the color subcarrier) - Must be within _____. "
" ± 20 % CT 5-3-30"
"""A home security system is made up of these separate components all working together offering special features for home owners (4) "" "
"""1.Input devices 2. Output devices 3. Control device 4. User Interface pg 16 XH-GF_FG_2014Q2_10_Legacy_Systems_and_XH_Basics "" "
"""In what year did Universal celebrate it's 100th year? "" "
"""2012 (http
"What is the Battery Requirement for the Technicolor TCA203 Touchscreen? "
"""4 volt @4400mAh Pg 98 Touchscreen User Guide"" "
"During the Familiarization Period, when will emergency services be dispatched? "
"""During a Fire Detection or a Panic Button Activation Tech Talk
"Key Differences From Secure and Control "
"""No Arm / Disarm (No connection to Central Monitored Station), User Interface (No Touchscreen, managed through smart phone, tablet, or subscriber portal), Equipment Ownership(All equipment will be customer owned) pg 18 XH-GF_FG_2014Q2_10_Xfinity_Home_Control "" "
"Fix to a Double NAT on a indoor/outdoor camera? "
"""The apple time capsule should be placed in "Bridge" mode Pg 11 XH installation camera troubleshooting"" "
"""effects similar to frost bite due to prolonged exposure to water and cold on the skin combined with a lack of blood flow due to the cold. "" "
"""Trench Foot (CS_SMpg40) "" "
"""What devices can download the Xfinity TV Remote app? "" "
"""iPad, iPhone, iPod Touch, Windows 8 phone, and Android devices "" "
"""What does the """"Play Now"""" feature of the Xfinity TV Remote app do? "" "
"""redirect customers to use or download the XFINITY TV Go app "" "
The two carriers are called _______________ and _______________ - shifted 90 degrees or one quarter of a cycle).
""I" (in-phase), "Q" Quadrature CT 5-1-54"
"What size solid copper wire is used to bond a series-6 drop? "
"#12 AWG (BRIS 7.1.7) "
What size grounding conductor shall be used for a series-6 drop?
"#12 AWG solid copper bris 7.1.7"
"What size solid coper wire is used to bond series-11 or QR-320 drop cable? "
"#6 AWG (BRIS 7.1.6) "
"The bonding wire attachment must accommodate what wire sizes "
"#6 AWG to #14 AWG solid copper "
What shall the grounding conductor be for a series-11 drop
"#6AWG solid cooper bris 7.1.8"
FCC and Comcast
"(FCC Within 8 dB within 6 months)(Comcast System must compare prior FCC POP results for level variations. If different test points used, use prior POP data for closet TP to the current test location) APPENDIX C
SONET
"(Synchronous Optical Network) Leaders notes CT 5-1-31 "
You will use this carry when you are traveling more than 15ft to the work site. The ground should be firm and dry and the wind should be minimal.
"(horizontal carry at the shoulder (ct1,pg41)"
Wet Method (Materials needed for cleaning optical connectors)
"* Lint-free wipes * Isopropyl alcohol (better than 90%); Purity
"
"* The knives used to cut the jacket. * The protective armor. * The sharp ends of the support members.(NCT4_02pg86)"
Activate group make busy
"*232 (business welcome kit,pg13)"
"Call Trace "
"*57 (business welcome kit pg13)"
Activate call screening
"*60 (ct3,4.4,pg2)"
Star codes for Activate and Deactivate call forwarding selective
"*63 activate *83 deactivate (ct3,4.4pg.2)"
Caller id blocking per call
"*67 (ct3,4.4,pg2)"
Activate call forwarding variable
"*72 (ct3,4.4pg.2)"
What number does a customer enter to activate call forwarding variable?
"*72 ct3mod11pg17"
Star code for speed dial 8
"*74 (ct3,4.4pg2)"
What number does a customer enter to cancel Call forwarding Selective
"*83 "
Deactivate Anonymous Call Rejection
"*87 (ct3,4.4,pg.2)"
Deactivate call forward busy
"*91 (business welcome kit pg13)"
Deactivate call forwarding no answer
"*93 (business welcome kit,pg13)"
"The FCC requires that In-Channel Response must be within___________peak-to-valley. "
"+/- 2 dB or 4 dB CT 5-3-25 "
Digital 256 QAM Min/Max Level?
"+10 dBmV / -8 dBmV CT 5-1-62"
"Visual Signal Level FCC Performance Specification is Do not overload subscriber terminal, Comcast Expectations are Recommend level not exceed ___ dBmV for any given analog channel at television terminals. "
"+20 APPENDIX C
upstream receive power max.level
"+2dbmv bris table9-2"
"Upstream Receive Power Minimum Level at CMTS "
"-2 dBmV (BRIS 9.2 table 9-2) "
Upstream receive power min. level
"-2dbmv bris table9-2"
"Upstream Ingress Maximum Threshold? "
"-30 dBmV (BRIS 9.2 table 9-2) "
Upstream ingress maximum threshold (5-45Mhz)
"-30dbmv bris table 9-2"
Digital 256 QAM min/max level
"-8 to +10 bris table 9-1"
Advantages of a Contract
"-Locked price/time period -Expectations agreed upon -No questions about terms of service"
When does a customer need a VLAN?
"-More than 200 devices on LAN -Lots of broadcast traffic -Groups of users need more security or are being slowed down -Groups of users need to be on the same broadcast domain because they are running the same applications"
Disadvantages of a Contract
"-Possible termination fee -Comcast can't change price -Not always understood by customer"
The In-Channel Response test measures the frequency response from ____________above the lower frequency boundary of the cable channel under test.
".75 MHz to 5 MHz CT 5-3-25"
What is the Infrasonic range?
"0-12Hz and extends up to the cosmic rays (8x10^21) CT 5-1-16"
Analog video min/max level
"0-15 dbmv bris table 9-1"
permit-required confined space
"1 contain (potential to contain) a hazardous atmosphere 2 contains a material that has the potential for engulfing the worker 3 has an internal configuration such that a worker could be trapped of asphyxiated by inwardly converging walls or by the floor which slopes downward and tapers to a small cross section 4 contains any other recognized serious safety or health hazards cs_fg_pg11 "
How much are Xfinity Wifi Access Passes?
"1) 2.95 for 1 Hour 2) 7.95 for 24 hours 3) 19.99 for 1 week 4) 54.95 for one month (PRD 1130)"
Name 4 links in the customer information section of Einstein
"1) Account History 4) Channel Lineup 2) Add Comment 5) Competitive Edge 3) Service Centers 6) Users and Preferences"
Name 6 ways to search for a customer acct in Einstien.
"1) Acct # 2) Phone Number 3) Address 4) CR Ticket number 5) First AND Last name 6) Email Address 7) Previous Accts (by range of up to 30 days) 8) MAC Address of Docis Device (HOW4295)"
Name 4 of the pieces of information available after clicking more info in Einstein.
"1) Additional Phone Numbers 2) Last 4 of SSN 3) Local Time 4) Franchise Area 5) Rate Center 6) Node"
What are Comcast's core values?
"1) An Entrepreneurial Spirit 2) We Do What's Right 3) Respect for Each Other 4) Giving Back to the Community"
Name 5 of the 8 My Account App features
"1) Check/reschedule appointment 2) Check for Outages 3) View Bill 4) Manage payments 5) Find closest Service Center 6)Troubleshoot Devices 7) Schedule an agent call 8) Contact Comcast via Twitter"
What are they?
"1) Chrominance to Luminance Delay Inequality 2) Differential Gain 3) Differential Phase CT 5-3-30"
What Pinnacle Behaviors are measured in Contact Management?
"1) Control Contact/ Use Time Efficiently 2) Minimize Pauses/ Dead Air 3) Extend Hold Courtesies 4) Use Proper Transfer Courtesies (Pinnacle Guidelines Table of Contents)"
What Pinnacle Behaviors are measured in Procedural Focus?
"1) Documentation 2) Policies (Pinnacle Guidelines Table of Contents)"
Name 4 of the 6 selectable categories in the connect app
"1) Email 2) Texting 3) Voicemail 4) Contacts 5) Call 6) Settings"
What Pinnacle Behaviors are measured under Service Orientation?
"1) Greeting 2) Demonstrate Concern 3) Authentication 4) Establish Rapport/Personalization (Pinnacle Guidelines Table of Contents)"
What Pinnacle Behaviors are measured under Inquiry Investigation?
"1) Listen Actively 2) Obtain Information (Pinnacle Guidelines Table of Contents)"
What are 5 of the available recording statuses?
"1) Not Started 5) Failed 2) Started 6) Deleted 3) Completed 7) Unknown 4) Stopped 8) Erased"
What Pinnacle behaviors are measured in Conclusion?
"1) Offer Additional Assistance 2) Closing (Pinnacle Guidelines Table of Contents)"
What Pinnacle Behaviors are measured in Conversion/Sales?
"1) Offer Products/Services Tailored to Needs 2) Ask for the Sale 3) Respond to Resistance 4) Attempt to Save the Customer (Pinnacle Guidelines Table of Contents)"
How can a customer cancel or reschedule an appointment without speaking to a live agent?
"1) Online at Xfinity.com 2) Via the My Account app "
What are the 5 selectable tabs in Customer Owned Purchase History?
"1) Owned 2) Purchased 3) Transferred-In 4) Transferred- Out 5) Pre-Orders (Einstein)"
What steps are required to use voice commands?
"1) Pair remote to the STB 2) Press and hold blue microphone until an audible tone plays, while still holding the button speak into the remote 3) Release the blue microphone button."
What methods of delivery are available for selection when re-sending a CPNI pin?
"1) Postal mail for customers with accounts and emails less than or equal to 30 days 2) Preferred E-mail address for customers with accounts and emails greater than 30 days old 3) Force postal mail"
When should an XG2 Box be used?
"1) Primary Box for non-X1 DVR Customers 2) Fourth Box for customers with Xi3 Devices 3) Swapping from RNG150 as primary for non-x1 DVR customers and secondary boxes if customer does not have HDMI compatible TVs (PRD 1370)"
What Pinnacle Behaviors are measured in Communication?
"1) Project Enthusiastic Tone 2) Convey Confidence 3) Communicate with Clarity (Pinnacle Guidelines Table of Contents)"
What actions can be done in manage devices tab of XPM?
"1) Reboot the device 2) Update the Friendly Name 3) Check the version and update the Firmware 4) View Device Logs"
What actions are availabe from the Manage account screen in Xray/XPM?
"1) Refresh 2) Deduplicate (friendly names) 3) Deprovision COAM Devices 4) Synchronize Device Status 5) Preform In-Home Check (XPM)"
Under TV support on the My Account app what are the choices available?
"1) Restart this device 2) Troubleshoot 3) Common Problems and Solutions 4) Setup a remote (My account app)"
Name 8 Legacy Boxes compatible with 3D programming
"1) SA/Cisco RNG 200 2) Motorola RNG 200 3) Motorola DCX 3425 4) Motorola DCX 3416 5) Motorola DCX 3400 6) Tivo Series 3 7) Tivo Premier 8) Tivo Premier XL 9) Moto DCX 3200 10) Samsung RNG 150 11) SA/Cisco RNG 150 12) Page RNG 110 (PRD1044)"
How do you unpair a remote from a STB?
"1) Setup until the all power turns green 2) 9-8-7 (HOW4474)"
What are the 3 main features of the Family Sense app?
"1) Social networks (view child's FB/Twitter/Instagram Feed) in one place 2) Mobile Devices (review texts, contacts, apps, and usage times) 3) Location Services (track smartphone on family map) [PRD1212]"
In the Account Info area of Einstein what billing information can be found?
"1) Status (Active/Disabled) 2) Autopay enrollment Status 3) Ecobill enrollment status 4) Inhibited Status 5) Previous Balance 6) Past Due Amount 7) Payment Information (current Statement, recent, pending, credits) 8) Balance Due 9) Unbilled Charges (Einstein)"
What are 4 Einstein Doc Types?
"1) TLK or Talking Point 2) HOW 3) PRD 4) PRI 5) LNK 6) POL 7) CPN (EINSTEIN)"
What Pinnacle Behaviors are measured in Contact Resolution?
"1) Take Responsibility/Ownership 2) Provide Information 3) Summarize Actions (Pinnacle Guidelines Table of Contents)"
What are the reasons a recording would not complete?
"1) Too Many Simultaneous 2) Not Enough Space 3) Already Recorded 4) System Canceled 5) User Canceled 6) Canceled 7) Not Entitled (XPM/Xray)"
Name 3 ways a customer can reset the X1 box
"1) Unplug wait 10 seconds plug back in 2) Press and hold the green or blue power circle for 10 seconds 3) Via the my account app 4) Xfinity Button, Gear icon, Device Settings, Power Preferences, Reboot box (HOW8390, HOW9786, My account app)"
How do you change the X1 guide to Spanish?
"1) Xfinity Button 2) Navigate to the gear icon and press OK 3) Navigate to Language 4) Select Spanish on the menu option"
Name all Xfinity TV Apps
"1) Xfinity On Campus app 2) Xfinity On Demand Purchases app 3) Xfinity TV App 4) Xfinity TV Go App 5) Xfinity TV Remote App 6) Xfinity X1 Remote App [Xfinity TV Sampler App Discontinued] (PRD1307)"
How can an SRO be scheduled for a customer?
"1) via CSG/ACSR 2) Via the Special Request Order Toolkit"
How do you search for an audio receiver code on an xr2/xr5/xr11?
"1)Press and hold setup till the LED changes to green 2) Type 9-9-2 3) Press channel up repeatedly until the receiver turns off 4)Press setup again (Forums.xfinity.com)"
How do you factory reset a remote?
"1)Press and hold setup until the all power light turns green 2)Press 9-8-1 (HOW8359)"
What are the three categories on the ComcastNow Landing page?
"1)Working at Comcast 2) Our Company 3)Resources"
"In order to measure a leak, a dipole antenna should be used. The FCC specification states that the dipole should be located "
"1. 10 feet from the cable plant. 2. 10 feet from the ground. 3. At least 10 feet from other conductors. (NCT4_04pg113) "
The methods of DIGITAL TRANSPORT are?
"1. Asynchronous 2. Synchronous CT 5-1-72"
Explain what is shown on the Storm Center page by Battery Remaining and Remaining Battery Life.(PowerSense)
"1. Battery Remaining
Examples of gases that displace air, and therefore reduce the oxygen level
"1. Carbon Dioxide 2. Helium 3. Argon 4. Nitrogen (CS_SMpg45) "
visual inspection include checking for
"1. Cracks 2. Dents 3. Lumps or swelling 4. Leaks 5. Acid residue (NCT4_05pg170) "
"
"1. Date found 2. Location 3. Leakage cause 4. Strength (measured or estimated) 5. Distance to the leak 6. Date repaired 7. Strength after the repair (NCT4_04pg125) "
Name and describe the three main types of PowerSense inventories.
"1. Defined Inventory
What are 5 benefits of implementing fiber optics in broadband networks?
"1. Enhanced Picture Quality 2. Increased Reliability 3. Decreased Cost of System Maintenance 4. Cost Effective Means of System Upgrade Requiring a Complete Change Out of Electronics 5. Small Segmented Areas Allow Greater Return Path Functionality (NCT5 Module 1 Page 16)"
The optical fiber portion of an HFC system, or optical link as it is called, is made up of three basic parts. What are they?
"1. Fiber Optic Cable 2. Transmitter (Laser) 3. Receiver (Node) (NCT5 Module 1 Page 20)"
PPE for Handling Batteries
"1. Hard hat 2. Acid-resistant apron and gloves 3. Safety boots 4. Safety glasses and face shield (NCT4_05pg167)"
NETWORK ARCHITECTURES
"1. Local Area Network 2. Metropolitan Area Network 3. Wide Area Network CT 5-1-67"
What are the five types of monitored alarms? (Continuity)
"1. Loss of Communication 2. Standby Alarm Indication 3. Battery String Level 4. Inverter Status 5. Battery Level (NCT4_05pg201)"
The types of signals carried on the HFC system are?
"1. Modulated RF carriers 2. Modulated analog carriers 3. DC Power 4. AC Power (NCT4_05pg45) "
"
"1. Neck rotation 2. Arm stretch 3. Side bends 4. Back stretch (NCT4_05pg172)"
What are the 3 green lights on the Xfinity Home Sercomm iCamera2 from left to right?
"1. POWER/WiFi indicator 2. Network indicator 3. WPS indicator (not used) (Einstein Document ID DG421) "
ATMOSPHERIC TESTING PROCEDURES
"1. PRETESTING 2. VENTILATE THE SPACE 3. CONTINUOUS MONITORING 4. ALARM CONDITIONS (CS_SMpg46)"
PowerSense alarms and exceptions(7)
"1. Power Status
A QAM analyzer gives a technician the ability to look into the digital signal and determine what 4 things?
"1. Pre and Post Forward Error Correction Bit Error Rate 2. Constellation Display & Diagnosis 3. Modulation Error Ratio 4. Digital Channel Average Power CT 5-1-62"
Digital Advantages
"1. Regenerated rather than amplified 2. Less subject to electrical interference, distortion, and noise 3. Broken apart and reassembled, allowing easier switching CT 5-1-42 "
There are several different methods of 'cabling' a network they are?
"1. Star 2. Bus 3. Ring CT 5-1-69"
BACKBONE ARCHITECTURES (3)
"1. Star Architecture 2. Redundancy 3. Ring(s) CT 5-1-28"
List the procedures required after installation or maintenance of a power supply. (Continuity)
"1. Submit information to the OSS Department for approval to be added to Continuity. This information includes
"Lashing wire wrap procedure "
"1. Wrap twice around the strand in the same direction of the strand twist 2. Once between the washers not overlapping the lash 3. Twice around the post pulling the excess through the center of the clamp to avoid sharp edge (NCT4_07pg97) "
"An LPI is made up of what 2 filters? "
"1. high-pass filters will allow only the higher frequency RF signals to pass directly from RF port to RF port. 2. low-pass filter is sent on each leg to direct the flow of the lower frequency AC power, which prevents the RF signal from traveling into the power supply and causing signal leakage. (NCT4_05pg144) "
The three properties of an electrical circuit are
"1. voltage 2.current 3. resistance (NCT4_05pg31)"
What aspect ratio is used mainly in animated movies and European movies?
"1.66
Whats the aspect ratio used by most American movies?
"1.85
HSI COMPONENTS
"1.Cable Modem Termination System (CMTS) 2. Cable Modem (CM) 3. Servers 4. Noise Filters CT 5-1-80"
What is the Rule of Three for CDV?
"1.Confirm the customers new phone number 2. Illustrate how to use voicemail referencing the step by step guide in the welcome kit. 3.Talk about smart zone where customers can go online to check voicemail, see call history, and set options "
ADVANTAGES OF HFC (6)
"1.Enhanced picture quality 2.Increased reliability 3.Decreased cost of system maintenance 4.Cost effective system bandwidth upgrades 5.Cost effective means of system upgrade requiring a complete change out of electronics 6.Small segmented areas allow greater return pathfunctionality CT 5-1-16"
Expectations of improved Network Reliability are; (5)
"1.FOUR NINES, 2.NETWORK MONITORING, 3.SERVICE RESTORATION, 4.NON-INTRUSIVE TESTING, 5.PREVENTIVE MAINTENANCE (PM) CT 5-3-7"
Three types of optical transmitters are typically used in broadband HFC networks.
"1.Fabry-Perot (F-P) 2.Distributed Feedback (DFB) 3.Yttrium-Aluminum-Garnet (YAG) CT 5-1-21"
HFC COMPONENTS
"1.Fiber Optic Cable 2.Transmitter (Laser) 3.Receiver (Node) CT 5-1-20"
List the three types of calls
"1.Local domestic 2.Operator assistance calls 3.International"
There are four main pieces of audio equipment, excluding speakers, which you may encounter in a Home Theater system. What are they?
"1.Preamplifers 2.Power Amplifiers 3.Surround sound processors 4.Audio/Video receivers (ct.3,pg.7)"
What are the four actions of a virus?
"1.Replication 2.Event watching 3.Camouflage 4.Delivery (CT4,3.2pg.9)"
What are the two most important standards when assessing a HDTV system?
"1.Scanning rates 2.Aspect ratio (ct.3,pg16)"
What are the two types of call forwarding?
"1.Variable 2.Selective"
What is the rule of 3 for voice?
"1.confirm the customers new telephone number 2.illustrate how to use voicemail,referencing the steps in the welcome kit 3.talk about xfinity connect where customers can go online to check voicemail, see call history, or set options. "
"What are the three different types of audio quality? "
"1.mono 2.stereo 3.surround sound (ct3,pg.6) "
What are the four main types of video displays?
"1.mono2.stereo 3.surround s ound (ct3,pg.6) "
How much insulation from the end of each wire must be removed when installaing a T-Stat
"1/8-inch 03_12_14_XH_Thermostat_Centra_Installation_TechTalk"
"One of the more common data networking methods is _________ and __________ Ethernet. "
"10 BaseT and 100 BaseT CT 5-1-76 "
Audio Carrier Level - The RMS voltage of the aural signal must be maintained between ___ and _______below the associated visual signal level.
"10 and 17 dB below CT 5-3-23"
10BaseT has a signaling rate of per second and 100 BaseT, also known as fast Ethernet, has a signaling rate of per second.
"10 megabits per second, 100 megabits per second CT 5-1-76"
leakage index max. value at customer premise
"10 uV/m bris table9-4"
"Leakage index maximum value at customer premise? "
"10 uV/m (BRIS 9.2 table 9-4) "
all points above a flat roof?
"10.5ft bris table 4-2"
Whats the speed for business class deluxe 100+
"100/20 http
Clearance above sidewalks or other pedestrian traffic areas?
"10ft bris 4-4"
Clearance over residential driveways not subject to truck traffic.
"11.5ft bris 4-4"
"This type of punch down block is used for data applications "
"110 block "
Usually used for data applications. Commonly used for phone distribution in residential and light commercial installation's.
"110 block tech ref4/5pg5"
A 450 home node should have fibers routed to it, while a node that feeds fewer homes should have fewer fibers
"12 Leader's notes NCT 5-1-15"
With xfinity voice how many calling features are included with service at no extra charge?
"12 ct3mod11pg17"
"Whats the minimum a underground drop should be spliced from the edge of a sidewalk or driveway to prevent pull-out caused by frost heaving? "
"12 inches (BRIS 5.6.9) "
Underground drop cable must extend a minimum of ______ above the tap at the pedestal or vault, and minimum of _____ past the ground block at the house for installation.
"12 inches, 12 inches bris 5.4.5"
Clearance from phone or other telecommunications providers at the pole?
"12"" BRIS figure 4-4"
Clearance from power at the house?
"12"" bris figure 4-4"
Add one test point for each additional?
"12,500 subscribers CT 5-3-13"
What date the proof of performance requirements apply to each NTSC or similar video downstream channel in the system. The measurements are to be made at locations defined by of a subscriber terminal, the end of a 100' cable, or at the FCC rules; or at the output of the modulating or processing equipment providing the signals.
"12/30/1992 CT 5-3-11 "
Whats the distance a splice needs to be from the edge of the sidewalk or driveway.
"12inches bris 5.6.9"
What are the two wavelengths most commonly used by the CATV industry?
"1310 nm & 1550 nm (NCT5 Module 1 Page 17)"
"What are the two most commonly used optical wavelengths by the broadband industry?"
"1310 nm & 1550 nm (NCT5 Module 1 Page 5)"
If the "I" carrier is then shifted 180 degrees, but the "Q" remains at 90 degrees. A symbol at degrees is displayed.
"135 CT 5-1-54"
a fiber optic cable about the size of a piece of .500 hardline cable
"144 individual fibers CT 5-1-20"
subject to truck traffic.
"15.5ft bris figure 4-4"
Whats the speed for business class deluxe 150
"150/20 http
Whats the aspect ratio for HDTV's?
"16
"What is the most commonly used quadrature amplitude modulation in our networks?"
"16 QAM (NCT5 Module 1 Page 5)"
The upstream is either at ______ or ______ transmission.
"16 QAM or 64 QAM CT 5-1-82"
The human ear can hear AC waveforms over a range of
"16 to 16,000 Hz (cycles per second) (NCT4_05pg37) "
Speed business class starter internet?
"16/3 http
Chrominance to Luminance Delay Inequality - Must be within _______________.
"170 nanoseconds CT 5-3-30"
Clips must be spaced _____to_____ horizontally
"18 to 24 inches bris 4.2.5.7"
Isolation between any two ports on a directional tap feeding the subscriber terminals on the TV or set-top box must be at least?
"18dB CT 5-3-28"
Clearance over roads,streets,alleys;nonresidential driveways;parking lots and other areas subject to truck traffic.
"18ft bris figure 4-4"
acceptable O2 levels
"19.5% to 22.5% cs_fg_pg26"
How do you activate private numbering plan?
"2 plus the last 3 of the phone number (ct4,mod4.4pg2)"
"Drop cable routed through a basement perpendicularly to the floor/ceiling joists must be routed through holes drilled at least ______ from the bottom of the joist. "
"2-inches (BRIS 8.5.7) "
If you had 10 outlets how would you configure the amp?
"2-way feeding into (2) 5-port amps bris table 9-6"
If you had 11+ outlets how would you configure the amp?
"2-way feeding into (2)9-port amps bris table 9-6"
What aspect ratio is used in epic movies and musicals such as Star Wars?
"2.35
"What two bands does a BWG broadcast at "
"2.4ghz, 5ghz "
Ultra-widescreen format (such as How the West was won) whats the aspect ratio?
"2.60
All connections, EXCEPT those on customer premises equipment (CPE), must be wrench-tighten to a minimum of?
"20 inch-pounds bris 3.2.1"
"All F-Connections, EXCEPT those on CPE, must be wrench-tightened to a minimum of what? "
"20 inch-pounds (BRIS 3.2.1) "
dBmV (NCT4_03pg32)
"20 log (E (mV) / 1) or 20 log (E1 (mV)/ E2 (mV)) (NCT4_03pg33) "
Cable system operators must maintain a log of all leaks of _____________
"20 microvolts CT 5-3-32"
This year NASCAR and Comcast announce a historic agreement that will make Comcast's XFINITY brand the title sponsor of what is now known as the NASCAR Nationwide Series through 2024
"2014 (comcastnow.com)"
The length of the grounding conductor or ground wire shall be as short as practical, not exceeding?
"20ft bris 7.1.11"
Up to how many Pinnacle Behaviors can be rated on each call?
"24 (Pinnacle Guidelines Table of Contents)"
Clearance from power at the mid span?
"24"" bris figure 4-4"
The maximum number of trunk amplifiers in cascade is typically limited to somewhere between _____ and _____ amplifiers.
"25, 35 (NCT5 Module 1 Page 13)"
Whats the speed for business class deluxe 25?
"25/10 http
Early designs had a typical node servicing ________ homes, but that number has decreased in current designs.
"2500 (NCT5 Module 1 Page 15)"
Drop cables routed through a basement perpendicularly to the floor/ceiling joists must be routed through holes drilled at least ____ from the bottom of the joist.
"2in bris 8.5.7"
When performing a proof of performance test, what is the maximum variation within a 24 hour adjacent channel interval?
"3 dB CT5-3-4"
Color Performance tests are performed every?
"3 years CT 5-3-17"
Hum Modulation is a low frequency signal tested off a 30 meter test drop, which the FCC states must be less than ___, Comcast recommended performance is no worse than ___?
"3% and 2% APPENDIX C
FCC Within _ dB over __ hrs. Comcast At least 4 measurements during the 24-hour period no more than _ hrs apart & no closer than _ hours together.
"3, 24, and 6, 4 APPENDIX C
If a parapet is available drop cable must be fastened this way?
"3-4in below the edge of the parapet bris 8.2.8"
What are the selectable history ranges in On Demand History?
"30 days, 60 days, 90 days (Einstein)"
In the Customer Owned Purchase History toolkit what are the date ranges available?
"30 days, 60 days, 90 days, All history? (Einstein)"
Call return tells the customer the number of their last incoming call and allows them to call the person back. If the line is busy , for how long will call return attempt to reach the party?
"30 minutes ct3mod11pg18"
"Clips must be spaced ______ to ______ vertically. "
"30 to 36 inches bris 4.2.5.7"
Measured at the end of a _____ meter ______ foot) cable drop that is connected to the subscriber tap, it must not be less than_____millivolts across an internal impedance of 75 (___ dBmV).ohms
"30, 100, 1.41,+3 CT 5-3-22"
A minimum ____________climbing space from the center of the pole must be maintained at all times.
"30-inch square bris 4.2.2.2"
The FCC requires that the tests be performed at the end of a?
"30-meter, or 100 foot, drop CT 5-3-14"
"Upstream SNR Minimum Level? "
"31 dB (BRIS 9.2 table 9-1) "
Upstream SNR minimum level
"31db bris table 9-1"
Newer versions of WDM transmit how many spectrums? (all through a single, single-mode fiber, with testing underway on transmission of over 100 wavelengths)
"32 (NCT5 Module 1 Page 19)"
MER 256 QAM Min Threshold?
"33 dB CT 5-1-62"
"Downstream SNR minimum Level? "
"35 dB (BRIS 9.2 table 9-1) "
"MER 256 QAM Minimum Threshold at all CPE in the home? "
"35 dB (BRIS 9.2 table 9-1) "
Downstream SNR minimum level
"35db bris table 9-1"
MER 256 QAM minimum threshold
"35db bris table 9-1"
Drop clearance above roofs not accessible to pedestrians
"3ft bris table 4-2"
Whats the aspect ratio for standard definition television?
"4
How many different phase states are there with QPSK modulation?
"4 (NCT5 Module 1 Page 6)"
How many times must the 24 hour level variation tests be performed?
"4 CT 5-3-5"
How many phase angles are there in QAM?
"4 (0°/360°, 90°, 180° and 270°) CT 5-1-101"
What range of frequencies are used by satellite systems?
"4 Ghz - 14 GHz (NCT5 Module 1 Page 16)"
How many bits in a nibble?
"4 bits CT 5-1-40"
"All underground drops emerging from the ground must have physical protection (cable gaurd or conduit) to a point at least "
"4 feet above ground or until reaching the service enclosure location at the house and extend at least 8 inches below ground at the house. (BRIS 5.4.6) "
In all installations all underground drops emerging from the ground must have physical protection to a point at least _____ above ground.
"4 ft bris 5.4.6"
What would be the correct and alternative splitter configuration for 2-4 outlets?
"4 way splitter or 2-way feeding (2)2-ways bris table 9-5"
"What would be the correct pasive splitter configuration and alternative passive configuration for 2-4 outlets? "
"4-way splitter or 2-way feeding into (2) 2-ways (BRIS 9.3 table 9-5) "
Four nines of reliability work out to about____ minutes per month per typical customer.
"4.5 CT 5-3-7"
The FCC requires that audio carrier frequency for each channel must be above the video carrier frequency, ________.
"4.5 MHz above ± 5 kHz CT 5-3-21"
"Comcast Aurial Carrier Frequency expectation is that the audio - video frequency separation must be between ______________ "
"4.995 MHz and 4.505 MHz. APPENDIX C
"Clearance from power at the pole "
"40"" bris figure 4-4"
With the "I" carrier at 0 degrees and the "Q" at 90 degrees. What degree phasestate or symbol is produced?
"45 CT 5-1-54"
Current Comcast guidelines call for a node to feed as many as ____ homes?
"450 Leader's notes CT 5-1-15"
A CLI fly over can be done at _____ meters?
"450 Meters CT 5-3-5"
Used to route cables through inside or outside corners up to 45°.
"45° corner block (NCT4_07pg80) "
Comcast expectation is that the MAX inchannel peak to valley allowed is?
"4dB APPENDIX C
A customer would require ______ or 13 static IP static IP addresses if they have multiple servers of the same type, using the same port.
"5 ct4,4.2,pg2"
"Reverse spectrum RF frequency allocation for Comcast's new or upgraded systems is between what frequency range?"
"5 - 42 MHz (NCT5 Module 1 Page 4)"
"All passive and active equipment shall support a minimum return bandwidth of "
"5 MHz to 42 MHz "
The cable industry usually uses signals between ______ and ______ to transport information from the network back to the headend.
"5 MHz, 42 MHz (NCT5 Module 1 Page 10)"
Generally, the cable industry uses signals in the spectrum between _____ MHz and _____ MHz for transmission over the coaxial portion of the HFC network
"5 MHz, 860 MHz (NCT5 Module 1 Page 10)"
"Amplifiers must have how many output ports? "
"5 or 9 output ports including the passive output port, one power port, and one input port. (BRIS 2.15.7) "
Comcast expectation is that this test can be made at each test point BUT the system MUST also must have ________ worth of leakage logs & FCC Form______s in the public file!
"5 years, 320 APPENDIX C
When routing of cable requires a change in direction or rounding of corners, always make a minimum?
"5-inch diameter bend bris 8.2.7"
For all installations without a service distribution enclosure, what must be formed?
"5-inch drip loops not exceeding 270 degrees bris 6.3.3"
"For all installations without a service distribution enclosure, a minimum of ___ diameter loops not exceeding ___ must be formed at the ground block location. "
"5-inch, 270 degrees (BRIS 6.3.3) "
Usually the frequencies above ________ are designated for transmitting signals from the headend out through the network.
"50 MHz (NCT5 Module 1 Page 10)"
A typical cutoff frequency for a sub-split diplex filter is at about ______ Mhz.
"50 MHz (NCT5 Module 1 Page 11)"
Only leaks of___________ or greater are included in the CLI calculation
"50 microvolts CT 5-3-32 "
"All passive and active equipment shall support a minimum forward bandwidth of "
"54 MHz to 1,002 MHz (1 GHz) "
"The FCC requires that coherent disturbances must be at least 51 dB below the desired carrier level for standard channel plan (STD) cable TV systems and at least 47 dB below the desired carrier level for coherent channel (IRC and HRC) cable TV systems. What are the Comcast Expectations for the Std level __dB and for IRC and HRC __dB? "
"54 and 49 CT 5-3-27"
"Legacy STB Upstream Power Maximum Level ? "
"57 dBmV (BRIS 9.2 table 9-1) "
Legacy STB upstream power max level
"57dbmv bris table9-1"
Clearance from phone or other telecommunications providers at the house?
"6"" bris figure 4-4"
Clearance from phone or other telecommunications providers at the mid span?
"6"" bris figure 4-4"
The drop cable must be tensioned to match the sag of the power drop. If there is no power drop reference, the drop must be tensioned for a minimum of?
"6"" of sag for every 50ft in length (bris 4.2.2.1)"
"Jumpers between the wall plate and the CPE should not be more than how many feet long? "
"6' (BRIS 8.5.2) "
For subscriber terminals that use equipment which demodulate and then modulate the signal (e.g., baseband converters), the RMS voltage of the aural signal must be maintained between
"6.5 and 17 decibels below CT 5-3-23"
CMTS' usually transmit at either _______or________.
"64 QAM or 256 QAM, CT 5-1-82"
What are the three ILEC feed connecting blocks
"66 block NID Screw terminal block. "
Jumpers between wall plates and cpe should not be longer than?
"6ft bris8.5.3"
Locking terminators must have what internal component?
"75 ohm resistor bris 2.12.1"
If the ground-based system is used, it must cover at least
"75 percent of the entire network (NCT4_04pg26) "
"Locking or security terminators must have what? "
"75-ohm resistor to terminate the signal "
Whats the speed for business class deluxe 75
"75/15 http
The operator of each cable television system is responsible for insuring that each of their systems is designed, installed, and operated in a manner that fully complies with the provisions detailed in;
"76.601 CT 5-3-12"
if 256 QAM is employed, the baud rate be?
"8 bits per second (or per Hertz) CT 5-1-40"
What would be the splitter configuration for 5-8 outlets?
"8-way splitter or 2-way feeding (2)4-ways bris table9-5"
"What would be the correct pasive splitter configuration and alternative passive configuration for 5-8 outlets? "
"8-way splitter or 2-way feeding into (2) 4-ways (BRIS 9.3 table 9-5) "
"ZigBee runs off what IEE standard "
"802.15.4 pg 46 XH-GF_FG_2014Q2_10_Legacy_Systems_and_XH_Basics"
"the touchscreen Siren had an output of "
"85dB at 10ft pg 20 XH-GF_FG_2014Q2_5_XFINITY_Home_Hardware"
Underground drop cable routed down a pole must have physical protection, cable guard or conduit, to a point at least?
"8feet above ground and 8 inches below ground bris 5.5.1"
The protective conduit or molding must extend at least _____ below ground at the house.
"8in bris 5.4.6"
____and____adapters are used whenever it is necessary to change the direction of the coaxial cable leaving the connected devices.
"90 and 180 degree adapters (ct4,5.1,pg123)"
What should the baud rate be set to on a point of sale system?
"9600 (tech ref ct4.pg9)"
What is Comcast's goal for network reliability?
"99.99% / 52.42 minutes a year CT 5-3-5"
I-Stop Probe Insertion Loss
"<1 dB, 5 to 50 MHz <3.5 dB, 50 to 750 MHz <1.5 dB, in any 150 MHz span(NCT4_02pg78)"
BER Pre-FEC Min Threshold?
"<1.0E-07 CT 5-1-62"
"BER Pre-FEC Minimum Threshold at all CPE in the home? "
"<1.0E-07 (BRIS 9.2 table 9-1) "
BER Post-FEC minimum threshold
"<1.0E-09 Bris table 9-1"
BER Post-FEC Min Threshold?
"<1.0E-09 CT 5-1-62"
"BER Post-FEC Minimum Threshold at all CPE in the home? "
"<1.0E-09 (BRIS 9.2 table 9-1) "
BER Pre-FEC minimum threshold
"<1.0e-07 bris table 9-1"
hydrogen sulfide concentration
"<10 ppm cs_fg_pg26"
DOCSIS transmit Pwr Maximum level
"<54 bris table 9-1"
DOCSIS Tx Pwr Max Level?
"<=53 dBmV CT 5-1-62"
carbon monoxide concentration
">33ppm cs_fg_pg26"
What must wall plates have?
"A 7/16-inch hex recess molded into the wall plate to hold the f-81 and prevent it from turning. bris 2.14.1"
"Coxial wall plates must have what "
"A 7/16-inch hex recess molded into the wallplate to hold the F-81 and prevent it from turning. (BRIS 2.14.1) "
"A drop preparation tools blade must have what "
"A Notch in the dielectric cutting blade to prevent nicking or cutting the center conductor "
"How much do we tighten F-Connections on all Comcast-provided CPE? "
"A maximum of 10 inch-pounds of torque. "
"Amplifiers with a passive port must include this "
"A mechanism to properly terminate the internally amplified legs when DC power is removed from the amplifier. (BRIS 2.15.5) "
The amplifier power supply transformer must have?
"A mounting tab to secure the device to a wall outlet. bris 2.15.9"
"The amplifier power supply transformer must have what? "
"A mounting tab to secure the device to a wall outlet. (BRIS 2.15.9) "
"Cables used for ariel installations must have what? "
"A non flowing flooding compound on the braid wires. (BRIS 4.1.3) "
"F-ports must have this at the base of the port to accommodate weatherproofing devices "
"A non-threaded area "
RF signal amplification must be considered only as a last resort after what is determined?
"A passive splitting configuration will not support minimum specified outlet RF signals at the required outlets in the home bris 9.1.11 "
"This shall always be the installation of choice to feed all home outlets from the primary service distribution point in the home. "
"A passive, un-amplified and balanced RF splitting distribution network. (BRIS 9.1.1) "
What is the installation of choice to feed all home outlets from the primary service distribution point in the home?
"A passive,un-amplified and balanced RF splitting distribution network bris 9.1.1"
What shall be the configuration of choice when installing cable inside the home between the single,primary service distribution point.
"A permanent , un-interrupted home run cable 9.1.3"
What must always exist between the single, primary service distribution point in the home and the outlet connected to the EMTA or gateway supporting CDV
"A permanent, un-interrupted and unamplified home-run cable connection bris 9.1.2"
What is meant by the term "isolation"?
"A signal's ability to be transmitted from one cable or device to another cable or device, measured in dB (NCT5 Module 1 Page 7)"
"All new outdoor F-Connectors must have "
"A thread protector attached, pre-installed or prepackaged to the connector "
"Thread protectors(sealing sleeves) that are not permanently installed onto the connector must have what? "
"A uniform internal inside diameter through the full length of the thread protector "
Thread protectors(sealing sleeves) that are not permanently installed on to the connector must have?
"A uniform internal inside diameter through the full length of the thread protector. bris 2.13.2"
_____prevents or distorts copies made over an analog connection between a source player and a DVD recorder, DVR,PC, or VCR.
"ACP(Analog Copying and Piracy) (ct4,3.1,pg10)"
Changes gain and tilt of an amplifier to hold the output level of the amplifier constant.
"ALS (Automatic Level and Slope Control) (NCT4_08pg68) "
F-81 drop splice barrel connections shall meet the minimum requirements of?
"ANSI/SCTE 01 2006 Specification for f port,female,outdoor bris 2.7.1"
"F-81 drop splice barrel connectors shall meet what minimum requirements "
"ANSI/SCTE 01 2006, specification for ""F"" Port, Female, Outdoor "
F-81 indoor drop splice connectors shall meet the minimum requirements of?
"ANSI/SCTE 02 2006 Specification for f port, female, indoor bris 2.8.1"
"F-81 indoor drop splice connectors shall meet what minimum requirements? "
"ANSI/SCTE 02 2006, specification for ""F"" Port, Female, Indoor "
"All ground blocks shall meet what minimum requirements? "
"ANSI/SCTE 129 2007 Drop Passives, Bonding Blocks(Without Surge Protection) "
All passive devices (splitters) must meet the minimum mechanical and electrical specifications of?
"ANSI/SCTE 153 2008 Drop passives
"All passive devices (splitters) must meet what minimum mechanical and electrical specifications? "
"ANSI/SCTE 153 2008, Drop passives
"Drop amplifiers shall meet what minimum requirements? "
"ANSI/SCTE 161 2009, Drop Amplifiers, and any additional requirements as defined by Comcast Corporate Engineering. "
"All drop cables used for RF signal distribution shall meet what minimum physical and electrical requirements? "
"ANSI/SCTE 74 2003, Specification for Braided 75 ohm Flexible RF Coaxial Drop Cable, and must be approved by Comcast Corporate Engineering. "
There are three major music licensing organizations which provide the rights for businesses to play licensed recordings. What are they?
"ASCAP,BMI,SESAC ct3mod8,pg72"
03
"Academy Ratio ctmod4pg71"
"What are the ABCD tips for talking about competitors "
"Accept that you have competitors Be careful with criticism Consider alternatives and substitutes Demonstrate diligence ct3mod8,pg166 "
ABM
"Access Bandwidth Manager CT 5-1-93"
*90
"Activate call forwarding busy (business welcome kit pg13)"
*92
"Activate call forwarding no answer (business welcome kit pg13)"
*68
"Activate call park (business welcome kit pg13)"
*78
"Activate do not disturb (business welcome kit,pg13)"
*230
"Activate terminal make busy (ct3,4.4,pg.2)"
"Amplifiers are _________ devices and require power to operate."
"Active (NCT5 Module 1 Page 14)"
AET
"Adaptive Equalization Technology ct3mod11pg34"
ASC
"Advanced services center ct3mod11pg34"
What are the coverage ranges for the AP units
"Aerial 300ft Vault 150ft "
What devices are compatible with the XR11 voice remote?
"All X1 DVRS Xi3s XG2s (PRD1370)"
Who is eligible for the Xfinity Family Sense App?
"All Xfinity Internet subscribers (PRD1212)"
ADS
"All digital simulcast ct3mod11pg34"
"An electrical current, of which the polarity is periodically reversed "
"Alternating Current (AC) (NCT4_05pg35) "
AC
"Alternating current ct3mod11pg34"
These are one of the few devices in a broadband network that only operate properly if signals are fed into them it in the proper direction.
"Amplifier Modules (NCT5 Module 1 Page 11)"
Data transmission scheme wherein the carrier is shifted in amplitude.
"Amplitude Shift Keying (ASK) CT 5-1-50"
AM
"Amplitude modulation ct3mod11pg34"
Outage is defined as?
"An issue that is currently impacting subscribers; it does not necessarily mean a complete loss of service. CT 5-3-8"
A continuously varying signal with an unlimited number of possible values of amplitude and frequency.
"Analog Signal CT 5-1-41"
connect the anchor and the guy wire
"Anchor rods (guy rods) (NCT4_07pg25) "
*77
"Anonymous Call Rejection Activate (ct3,4.4,pg2)"
What some examples of CPE that may have REN specifications?
"Answering Machines Fax machine Phone modem Monitoring devices Alarm systems (ct3,pg.76) "
"Designed for dead-ending messengered drop cable, What should be used for attaching drops in all new ariel drop installations ? "
"Approved drop clamps (BRIS 4.2.1.1) "
All aerial drops must meet the requirements of what NEC article at minimum?
"Article 820 bris 4.1.1"
"Underground drop cable installations for all temporary drops must be completed by when? "
"As soon as weather and ground conditions permit, with a target completion no later than 30 days after the temporary drop was installed. (BRIS 5.7.4) "
Underground drop cable installations for all temporary drops must be completed when?
"As soon as weather and ground conditions permit, with a target completion timeframe of no later than 30 days after the temporary drops are installed. Bris 5.7.4"
Quantization is the process of what?
"Assigning a specific value to each of the samples (NCT5 Module 1 Page 6)"
This is referred to as start (0) and stop bits (1). It is the method, which most PCs use to communicate with each other and mainframes.
"Asynchronous CT 5-1-72"
allows characters to be sent at irregular intervals by preceding each character with a start bit and following it with a stop bit.
"Asynchronous transmission CT 5-1-72"
"F-81 indoor drop splice connectors must have what? "
"At least one end with its threads all the way to the base of the port to accommodate panel nuts and mounting to wall plates "
"Amplifiers must ONLY be installed where? "
"At the primary service distribution point bris 9.1.11.1"
"Amplifiers must only be installed where? "
"At the primary service distribution point. (BRIS 9.1.11.1) "
Comcast Business SMB customers will receive a $20 credit ($25 in Chicago) for missed or late appointments. When did this start?
"August 13th 2015 (08-12 CB Late-Missed Appt Credits Changes Tech Talk)"
To accurately measure digital channel's strength how must it be calculated?
"Average power CT 5-1-62 "
____pictures use both past and subsequent pictures as references to calculate the compressed picture data.
"B pictures or bi-directional pictures (ct4,3.1pg7)"
The phase of the carrier is shifted 180 degrees to separate the "ones" from the "zeros."
"BPSK CT 5-1-53"
A high-speed line or series of connections that forms a major pathway within a network. The term is relative as a backbone in a small network will likely be much smaller than many non-backbone lines in a large network.
"Backbone CT 5-1-28"
An increase in __________ results in the ability to carry more information at the same speed, or the same amount of information, at higher rates of speed.
"Bandwidth (NCT5 Module 1 Page 19)"
What are the three major concerns/limitations of the tree and branch architecture?
"Bandwidth, Impairments & Dependency on Power (NCT5 Module 1Page 12)"
Which business class tv package offers an affordable option for businesses that want to stay up to speed with the latest, breaking news and critical information from their local channels and cable networks?
"Basic (ct4,mod4.5,pg10)"
What are the service levels for Business tv public view?
"Basic, digital basic plus, digital standard, digital deluxe, Sports and entertainment standard, sports and entertainment deluxe. ct3mod8 pg,57 "
The number of changed states that can occur per second.
"Baud CT 5-1-40 "
"refers to the number of changed states or "events" that can occur per Hertz (second). "
"Baud CT 5-1-40"
Signal Leakage Limits Below 54 MHz, Between 54 and 216 MHz, Above 216 MHz?
"Below 54 MHz Up to 15 microvolts per meter at 30 meters , Between 54 and 216 MHz Up to 20 microvolts per meter at 3 meters, Above 216 MHz Up to 15 microvolts per meter at 30 meters CT 5-3-31"
"The manufacturer's specified minimum bending radius is the static (unloaded) bending radius of the cable. "
"Bending radii (NCT4_07pg86) "
The smallest unit of computerized data. Bits are defined as single characters of 0 or 1. Bandwidth is usually measured in bits-per second.
"Binary Digit (Bit) CT 5-1-40"
1 or 0, on or off.
"Binary Format CT 5-1-46"
BD
"Blu-ray disc ct3mod11pg34"
What color is the Pb-chrominance?
"Blue ct3mod4pg95"
Whats the #5 bonding option?
"Bond to the all metal cold water piping system >bond must be 5ft or less from where the metal water pipe enters the home >use #6 copper wire to jump across the water meter >water pipe must be visibly verified to be all metal"
Whats the #1 bonding option?
"Bond to the power service ground electrode (power company ground rod) "
allow cables that are being pulled to swivel and are used to ensure that the cables are not over-tensioned during pulling.
"Breakaway swivel (NCT4_07pg78) "
"BRIS "
"Broadband Residential Installation Specification "
DC/Telemetry cable sequence what wire represents replace battery?
"Brown wire ct4mod4.4pg49"
A set of Bits that represent a single character. Usually there are 8 Bits in a Byte, sometimes more, depending on how the measurement is being made.
"Byte CT 5-1-40"
The Proof-of-performance (POP) tests help to ensure that cable system's forward signals meet FCC standards as outlined in?
"CFR 47, Part 76.605(a)(1-12) of the FCC regulations. CT 5-3-10"
Two primary components of DOCSIS architecture are?
"CM and CMTS ct3mod9pg90"
(CSO)
"COMPOSITE SECOND ORDER CT 5-3-27"
Distortions occur at .75 MHz and 1.25 MHz above and below the desired carrier frequency?
"COMPOSITE SECOND ORDER (CSO) CT 5-3-27"
(CTB)
"COMPOSITE TRIPLE BEAT CT 5-3-27"
Distortions are caused by a combination of three signals that mix with the carrier frequency and occur on the desired carrier frequency.
"COMPOSITE TRIPLE BEAT (CTB) CT 5-3-27"
CMTS
"Cable Modem Termination System (CMTS) CT 5-1-81"
These connectors are used to convert a hardline coaxial cable to an "F" series interface.
"Cable to F connectors (ct4,5.1,pg125)"
*73
"Call forwarding variable deactivate (ct.3,4.4,pg2)"
*88
"Call retrieve (business welcome kit pg13)"
A continuous wave (CW) frequency onto which information is modulated for transport. 55.25 MHz is the carrier frequency for channel 2's video information.
"Carrier Frequency CT 5-3-11"
The "local" phone office where the subscriber's lines are connected to the switching equipment.
"Central Office CT 5-1-97"
CA
"Certification Authority ct3mod11pg34"
1
"CinemaScope ct3mod4pg71"
This connection is a 75 ohm rf transport where the standard cable termination is an F-connector
"Coaxial Cable ct3mod4pg97"
What are the two types of S/PDIF connections?
"Coaxial and Optical ct3mod4pg63"
"This document describes Comcast's information practices, including how personal information is collected, disclosed and protected. "
"Comcast Customer Privacy Notice http
This document describes Comcast's information practices, including how personal information is collected, disclosed and protected.
"Comcast Customer Privacy Notice http
recite the Comcast Credo
"Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market." (Comcastnow.com)
In regards to underground utilities color code what does orange signify?
"Communications (new hire tech ref,pg52)"
CLEC
"Competitive local exchange carrier ct3mod11pg34"
A clustering of beats 1.25 MHz above the visual carriers in a CATV network is known as what?
"Composite Second Order (CSO) (NCT5 Module 1 Page 13)"
There are two major types of distortions that are typically associated with CATV.
"Composite Second Order (CSO) & Composite Triple Beat (CTB) (NCT5 Module 1 Page 13)"
This is defined as a form of interference or noise resulting from the mixing of all of the various carriers in a CATV network.
"Composite Triple Beat (CTB) (NCT5 Module 1 Page 13)"
A form of interference or noise resulting from the mixing of all of the various carriers in a CATV network
"Composite Triple Beat (CTB) CT 5-1-13"
This connection uses a standard type stereo plug jack, often called an RCA connector.
"Composite video connector ct3mod4pg96"
"All F-connectors must be what? "
"Compression-type with 360-degree retention of the cable "
Is the protection of content by requiring certain criteria to be met before granting access to this content.
"Conditional Access (ct4,3.1,pg11)"
This substance allows heat or electricity to pass along or through it, for example, cables, wires, metal surfaces, and water.
"Conductor (NCT4_05pg26) "
A graphic depiction of the four phase states of a Quadrature Phase Shift Key signal.
"Constellation Diagram CT 5-1-54"
CRUDD
"Construction Referral Underground Drop Database (HOW5048)"
What type of feedback do you want to provide if you want to make a change in behavior?
"Constructive Feedback cct5 manual "
are usually used for short data transmissions, such as a request for an additional number of reserved time slots.
"Contention Slots CT 5-1-83"
Which of the following most closely explains what a spectrum analyzer does?
"Continually scans the spectrum and has 'zoom' functionality CT 5-3-6"
Mechanical boring machines may be utilized to push a drill stem to make an adequate cable passage. Pneumatically driven pistons may be used as well
"Conventional boring (NCT4_07pg134) "
used to remove the outer jacket of a typical underground cable, but primarily removes the outer sheath and dielectric within the cable.
"Coring and Stripping Tool (NCT4_07pg30) "
What accurate customer information does Comcast need to have in order for 911 calls to be directed to the correct emergency services?
"Correct service address ct3mod11pg17"
A stream of atomic nuclei that enter the earth's atmosphere from outer space at speeds approaching that of light is known as what?
"Cosmic Rays (NCT5 Module 1 Page 16)"
"Cable fasteners must not "
"Crush, deform, or damage the cable "
Fasteners must not do this to the cable.
"Crush,deform, or damage the cable bris 2.9.1"
"the flow of electrons through a conductor. measured in Amperes (or amps, usually represented by an A) "
"Current (I) (NCT4_05pg31) "
This is measured between the center conductor and sheath with the other end shorted.
"DC Loop Resistance (NCT4_05pg72) "
Takes a cable input and processes it so that the customers television set can display all authorized services?
"DCT or digital consumer terminal techref4/5pg17"
Abbreviation for the internet service that locates and translates domain names into IP addresses.
"DNS ct4,4.2,pg2"
What shall be placed on all grounding conductors at the point of attachment to the primary power grounding system?
"DO NOT REMOVE tag bris 7.1.14"
Was developed by intel and four other companies. Defines a cryptographic protocol for protecting audio/video entertainment content from illegal copying, intercepting and tampering.
"DTCP (Digital Transmission Content Protection) (ct4,3.1,pg9)"
this connection is typically used to connect computer monitors to PCS and to connect high-end DVD players and high definition cable boxes and satellite receivers.
"DVI ct3mod4,pg94"
In business class video what services are excluded?
"DVR,VOD, Impulse PPV, Premium channels (ct3mod8pg36)"
is a spare fiber installed during the construction of the network that was reserved for future use.
"Dark Fiber CT 5-1-23"
DOCSIS
"Data Over Cable Service Interface Specification CT 5-1-80"
The leading standard for cable modems?
"Data Over Cable System Interface Specification (DOCSIS) CT 5-1-80"
*80
"Deactivate call screening (ct3,4.4pg2)"
*79
"Deactivate do not disturb (business welcome kit,pg13)"
*233
"Deactivate group make busy (business welcome kit pg13)"
*231
"Deactivate terminal make busy (ct3,4.4,pg2)"
What does the STB displaying HUNT on the cable box mean?
"Dead Outlet or Headend Issue (HOW10281)"
The distance that cannot be seen by the OTDR because it too close to the OTDR source.
"Dead Zone (NCT4_02pg74) "
one tenth of a bel
"Decibel (dB) (NCT4_03pg30) "
The numbering system that most people are familiar with. It is a base 10 numbering system.
"Decimal System CT 5-1-46"
What are the 4 types of remotes?
"Dedicated Unified Universal Universal Learning (ctnew hire ,tech ref,pg66)"
"What process allows multiple wavelengths above and below a center wavelength to be carried on a single optical fiber."
"Dense Wave Division Multiplexing (DWDM) (NCT5 Module 1 Page 19)"
With what process are lasers at different wavelengths (all near 1550 nm) are combined in a multiplexer, and inserted into an optical fiber.
"Dense Wave Division Multiplexing (DWDM) (NCT5 Module 1 Page 19)"
Allows multiple wavelengths above and below a center wavelength to be carried on a single optical fiber.
"Dense Wave Division Multiplexing (DWDM) CT 5-1-19"
lasers at different wavelengths (all near 1550 nm) are combined in a multiplexer, and inserted into an optical fiber.
"Dense Wave Division Multiplexing (DWDM) CT 5-1-19"
What is included in the Economy XF Triple Play?
"Digital Economy Video Economy plus Internet Unlimited Voice"
DMM
"Digital Multimeter (NCT4_pg41)"
What is included in the Latino 3600 TP?
"Digital Preferred, Latino Tier Performance Pro Xfinity Voice w/ Carefree Latin America 300 (PRD1294)"
What is included in the Latino 3650 TP?
"Digital Preferred, Latino Tier, HD, Starz Performance Pro Xfinity Voice including Carefree Latin America 300 (PRD1294)"
What is included in the HD Preferred Plus XF Triple Play?
"Digital Starter Digital Preferred HD Starz HBO Blast Unlimited Voice (PRD1057)"
What is included in the HD Preferred XF Triple Play?
"Digital Starter Digital Preferred HD Starz Performance Pro HSD Unlimited Voice (PRD1057)"
What is included in Premier?
"Digital Starter Digital Preferred HD/DVR HBO Showtime Cinemax Starz Blast Internet Unlimited Voice Sports Entertainment OR The Movie Channel (PRD1057)"
What is included in the Preferred XF Triple Play?
"Digital Starter Digital Preferred Perf Pro HSD Unlimited Voice"
What is included in the Starter XF Triple Play
"Digital Starter Performance Pro HSD Unlimited Voice (PRD1057)"
What level of service is required for 3D Programming
"Digital Starter with HD (PRD1044)"
List the types of TDRs
"Digital and Waveform (NCT4_02_pg76)"
a non-continuous signal or carrier that changes its output in discreetly timed steps of voltage level and/or phase that can represent numerical values or other information.
"Digital transmission CT 5-1-42"
Device used to convert an analog signal to a digital signal.
"Digitizer CT 5-1-39"
A _________ filter is designed to allow signals of one bandwidth to pass through one port and the signals of another bandwidth to pass through the other port.
"Diplex (NCT5 Module 1 Page 11)"
A device that separates or combines based on frequency.
"Diplex Filter (NCT5 Module 1 Page 11)"
What is the device that helps to route signals within an amplifier station?
"Diplex Filters (NCT5 Module 1 Page 11)"
At amplifiers, the return path signals are separated from the forward path and combined with even more upstream signals by the use of what devices?
"Diplex Filters (NCT5 Module 1 Page 9)"
What calling feature allows different phone numbers to reach the same phone line with different ring patterns?
"Distinctive ring (ct4,mod4.4,pg20)"
"List the 3 types of calls "
"Domestic calls, international calls, operator-assisted calls ct3mod11pg16"
What is prohibited when drilling through floor/ceiling solid wood joist?
"Drilling through the middle 1/3 bris8.5.8"
In broadband networks, the weakest link is the ________ system.
"Drop (NCT5 Module 1 Page 19)"
A process that diverts a portion of the multiplexed aggregate signal at an intermediate point, and introduces a different signal for subsequent transmission in the same position.
"Drop and insert (ct4,mod4.5,pg4)"
a temporary IP address is also called a _______ IP address.
"Dynamic ct4,4.2,pg2"
DHCP
"Dynamic Host Configuration Protocol CT 5-1-86"
This server sets up the MAC and IP addresses for the cable modem.
"Dynamic Host Configuration Protocol Server CT 5-1-86 "
A protocol for assigning dynamic IP addresses to devices on a network.
"Dynamic Host configuration protocol(DHCP) ct3mod9pg32"
Voice packets are given priority over other types of data traveling within the Comcast network. This managed delivery ensures high quality voice packet interpretation.
"Dynamic Quality of Service (DQoS) (CT.3pg.63)"
used to measure the pulling tension applied to cables.
"Dynamometer (NCT4_07pg78) "
"The process by which these specific values are converted into a data or bit stream. "
"ENCODING CT 5-1-46 "
In regards to underground utilities color code what does red signify?
"Electric power lines (new hire tech ref,pg52)"
The RF spectrum is part of the ______________ spectrum.
"Electromagnetic (NCT5 Module 1 Page 16)"
(EIA)
"Electronic Industry Association CT 5-3-20"
The FCC requires that cable TV providers transmit signals to subscribers on frequencies in conformance with ________________ channel allocation plans. Moreover, all channels delivered to the subscriber must be receivable by standard off-air television equipment. Conduct this test twice a year.
"Electronic Industry Association (EIA) CT 5-3-20"
In its simplest form,_____ is an electronic message sent from one device to another.
"Email ct4,4.2pg10"
"All connector installations on existing or new drop cable must be performed only after what? "
"Ensuring the drop is disconnected from live plant to minimize inadvertent injection of noise or other interence into a live network. (BRIS 3.1.1) "
All connector installations on existing or new drop cable must be performed only after what?
"Ensuring the drop is disconnected from live plant to minimize inadvertent injection of noise or other interference into a live network. bris 3.1.1 "
An entry supervisor also may serve as an attendant or as an authorized entrant, as long as that person is trained and equipped as required by this section for each role he or she fills. Also, the duties of the entry supervisor may be passed from one individual to another during the course of an entry operation
"Entry Supervisor (CS_SMpg110) "
a network built on twisted pair, with speeds of up to 10 Mbps.
"Ethernet CT 5-1-77"
"""How often are video and cover art updated on the Xfinity TV Sampler app? "" "
"Every week "
CLI measurements are included in the FCC POP tests.
"FALSE CT 5-3-6"
Digital carrier measurements are included in the FCC POP tests.
"FALSE CT 5-3-6"
These are bi-annual tests, performed in the headend and at a number of end-of-line locations, to determine if the network meets minimum specifications set by the FCC.
"FCC Proof of Performance (NCT5 Module 1 Page 9)"
FTTF
"FIBER TO THE FEEDER CT 5-1-25"
A protocol used on the internet for exchanging files.
"FTP ct4,4.2pg2"
What are the 5 pole inspection steps?
"FVD test, Sound test, Prod test, Visual inspection, Rocking test (ct1,pg29-31)"
What is the pinnacle definition of auto-fail for Inappropriate Call Handling?
"Failure to Answer (not at desk, mute/unplugged) (Pinnacle Guidelines pg44)"
FCC
"Federal Communications Commission (NCT4_03pg14) "
What connectors are not recommended for use in networks operating above 550MHz because the devices seizure screw can smash the center conductor?
"Feed thru connector (ct4,5.1pg121)"
FTTC
"Fiber to the Curb CT 5-1-26"
takes the fiber even closer to the subscriber, bringing the optical fiber near customer homes and/or businesses
"Fiber to the Curb (FTTC) CT 5-1-26"
similar to trunk reduction, except that the entire coax trunk is replaced with optical fiber?
"Fiber to the Feeder (FTTF) CT 5-1-25"
FTTH
"Fiber to the Home CT 5-1-27"
"takes the fiber to the subscriber. It is extremely expensive and is only being used in a few test areas around the country "
"Fiber to the Home (FTTH) CT 5-1-27 "
"Drop cable perpetration tools shall not be capable of what? "
"Field adjustments of the cutting blades "
Drop cable preparation tools shall not be capable of?
"Field adjustments of the cutting blades bris 2.11.1"
The FCC requires that cable operators file an annual CLI calculation, using a
"Form 320 (NCT4_04pg88) "
Signals that flow downstream, from the headend to the network.
"Forward (Downstream) Signals (NCT5 Module 1 Page 10)"
Originally derived from the days of film and motion pictures, it represents a single unique image or picture. The speed at which these pictures are displayed in seconds?
"Frame rate ct3mod4pg76"
Signals can be simultaneously transmitted in two directions because the signals are on different what?
"Frequencies (NCT5 Module 1 Page 10)"
defined as the number of cycles of an AC waveform that occur in one second, and is called a Hertz (Hz), after Heinrich Rudolph Hertz, a German physicist who was the first to produce radio waves artificially.
"Frequency (cycles per second or CPS) (NCT4_05pg47) "
Digital modulation scheme wherein the frequency of the carrier is shifted
"Frequency Shift Keying (FSK) CT 5-1-52"
The carrier frequency is shifted to represent the difference between a one and a zero.
"Frequency Shift Keying (FSK) CT 5-1-52"
The cumulative effect of return path distortions they are added to the signal at various locations in the coaxial portion of the network.
"Funnel Effect (NCT5 Module 1 Page 9)"
GA-A1-ATMTA1001-A. (Continuity)
"GA = State A1 = Headend (A1 Atlanta) ATMT = System (Atlanta Metro) A1001 = Node A = Instance (power supply) (NCT4_05pg200)"
In regards to underground utilities color code what does yellow signify?
"Gas, oil, steam, petroleum (new hire tech ref, pg52)"
An analyzer setting that allows for testing modulated carriers. Prior to the development of this technology channels being tested were turned off in order to perform the FCC POP tests.
"Gated Mode CT 5-3-46"
________ ________ issues are basically caused by a 60 cycle AC component in the audio connections.
"Ground loop ct3mod4pg146"
What is included in the HD Complete XF Triple Play
"HD/DVR Digital Starter Digital Preferred Sports Entertainment Package Streampix Showtime HBO Cinemax Starz Wireless Gateway Fee Unlimited Voice Blast Internet Up to 3 HD Additional Outlets"
09
"HDTV ct3mod4pg71"
Do not exceed maximum input power of _____on the HP 8591C or ______ on the Tektronix 2715 (other models vary). Exceeding this level can damage the analyzer's input mixer
"HP +72 dBmV Tek+69 dBmV CT 5-3-42"
You can use this carry for short distances (under 15ft)
"Half vertical half horizontal (ct1pg46)"
Device used to combine the channels for entry onto the cable or fiber optic transmitter.
"Headend Combiner CT 5-1-34"
"The drop system is especially prone to problems at ___________ frequencies."
"Higher (NCT5 Module 1 Page 12)"
How do you get to the X1 diagnostic screen
"Hold down exit for more than 5 Seconds, Press the down arrow twice, press 2 button ct3mod11pg57"
This the safest carry to use on windy days or if the ground is slippery or unstable.
"Horizontal carry at the hip (ct1,pg44)"
"What are the four types of ladder carries "
"Horizontal carry at the shoulder, Horizontal carry at the hip, Half vertical half horizontal carry, side vertical carry (ct1pg40)"
HDT
"Host Digital Terminal CT 5-1-92"
"used to connect two devices together. For example, this type of adapter would be used when you want to connect an amplifier and a directional coupler or tap. "
"Housing-to-housing adapter (NCT4_07pg38) "
A facility between the headend and the customer that performs many of the functions of a headend.
"Hubsite CT 5-1-32"
Customers can automatically distribute incoming calls to two or more extensions using which calling features?
"Hunt groups (ct4,mod4.4,pg20)"
A network architecture that typically uses fiber optic cables to bring signals to selected areas of the system called nodes, which are usually based on number of subscribers to be served.
"Hybrid Fiber-Coax (HFC) (NCT5 Module 1 Page 8)"
A network that is a combination of two distinct technologies - a hybrid.
"Hybrid Fiber-Coax (HFC) (NCT5 Module 1 Page 8)"
An _____ picture is encoded as a single freestanding image,with no reference to preceding or subsequent pictures.
"I-Pictures or intra-coded picture (ct4,3.1,pg5)"
Is a measurement of how consistent the signal response is from the beginning to the end of the channel space.
"ICFR ct3mod9pg75"
Combines the functions of a cable modem and a router in a single device.
"IP gateway ct4,4.2,pg2"
Usually used in a Hospitality One network. Internet Access Gateway server for the guests between the modem/router and the rest of the network.
"IP3 Net Access Server techref4/5pg23"
ICFR Value <1.5db
"Ideal circumstances at the modem ct3mod9slide25"
What are the four troubleshooting steps?
"Identify, Isolate, Repair, Verfiy (ct.3pg298)"
Why would a user connect to CableWi-Fi instead of XfinityWi-Fi
"If they are a TWC, Cable vision, Cox or bright house customer or if they were using a free session or pay per use consumer "
What is the Comcast Business Promise?
"If your service is interrupted, we promise to resolve it as quickly as possible. If you report a service interruption that was our issue, you will receive a bill credit. It's that simple. If you subscribe to our Ethernet service we will proactively monitor your service and notify you of any service interruptions. (http
Cause the noise floor to rise, May induce mirror currents in coaxial cables
"Impact of Solar Emissions (NCT4_04pg52) "
Is one of the reasons that circuit boards and integrated circuits fail
"Impact of Static Electricity (NCT4_04pg57) "
DOCSIS 1.0 was released and 20 vendors announced plans to build products based on the new standard.
"In March 1997 CT 5-1-80"
Where must thread protectors or other sealing devices must not be used
"Indoor connectors on CPE Bris 3.3.9"
What solution would you offer a customer who complains of receiving too many sales calls?
"Inform them about the Do Not Call registry. They can register online at donotcall.gov ct3mod11pg17 "
Which business class tv digital package provides a variety of popular channels-including CNBC, The Weather Channel, Headline News, and HGTV?
"Information and Entertainment (ct4,mod4.4,pg10)"
What type of valuable information can customers obtain by placing a 411 call?
"Information such as what is playing at your local movie theater, show times, ratings. The operator can provide interactive, turn by turn directions to any destination ct3mod11pg17"
Visible light falls between the upper portion of the ________ spectrum and the lower portion of the ________ light spectrum.
"Infrared, Ultraviolet (NCT5 Module 1 Page 17)"
Having or relating to a frequency below the audibility range of the human ear is the definition of what term?
"Infrasonic (NCT5 Module 1 Page 16)"
The electromagnetic spectrum begins below the audible range, in what is referred to as the __________ range (0 to 12 Hz) and extends up to the ________ ________ (8x10^21).
"Infrasonic, Cosmic Rays (NCT5 Module 1 Page 16)"
"Compression tools shall be "
"Inspected monthly and replaced as required "
Name 3 of the Digital Literacy programs Comcast is involved with.
"Internet Essentials Boys and Girls Clubs of America (My Future program) Digital Connectors (Cisco IT Essentials Program) Easter Seals The Arc (Comcastnow.com -> community investment -> digital literacy)"
"The four-part numeric address that is assigned to a computer or an account as an identification tool. Within a network, computers can use random IP addresses, however, on the Internet, IP addresses must be registered to ensure unique addresses for different users or companies. "
"Internet Protocol (IP) Address CT 5-1-78"
The company who provides access to the Internet and the World Wide Web, who usually also provides core features such as e-mail.
"Internet Service Provider (ISP) CT 5-1-90"
"How should house hooks be ALWAYS be installed? "
"Into Stud/rafter or other suitable material, with the drop run at right angles to the hook whenever possible. "
Conversion of voltage, in this case from 36 or 38 VDC to 60 or 90 VAC
"Inverted (NCT4_05pg139) "
What devices can download the Xfinity TV Remote app?
"Iphone 4g or newer Ipod Touch 5G Ipad 2nd Gen or Newer Requires iOS 7.1 or later Android phones that do not place a 16MB memory cap on applications running OS 2.2 or greater (Gingerbread or higher for tablets) Windows 8 phones with access to the Windows App Stores (PRD 1075) "
"Obtained by measuring the attenuation between the two output ports (A and B) when the common port (input port) is terminated in the correct value of impedance. An RF generator signal is applied to port A and an RF voltmeter reading is taken at Port B. "
"Isolation CT 5-1-34"
On this day Comcast and General Electric completed their transaction to form NBCUniversal LLC
"January 28,2011 (Comcastnow.com)"
This allows a group of phone stations to access a common set of telephone lines
"Key system or (KSU) techref4/5,pg4"
What are the theme packs available with My TV Choice?
"Kids Movies News & Information Entertainment and Lifestyle (PRD1090)"
This is the Ethernet input light that corresponds to the ETH 0/1 port on the Adtran 908E
"LAN 1 (Trunk_SiteTech_ Draft_8.25_SM page 20)"
The Local Exchange Carrier, or more simply, the local phone company.
"LEC CT 5-1-93"
This is a thin wire wrapped around the fiber and coaxial cables to secure them to the strand.
"Lashing Wire (NCT4_07pg14) "
Also known as RCA cables. Typically used for 600 ohm line level audio. Each cable carriers a single analog audio channel,with separate cables used for right and left channels.
"Left and Right Stereo cables ct3mod4pg63"
"Wall plates must be _____ _______ at the same ______ as the electrical outlets in the room and no closer than ________ from any electrical outlet. "
"Level mounted, height, 6 inches (BRIS 8.7.1) "
Minimum telephone service to assure a contact in case of an emergency.
"Lifeline CT 5-3-9"
__________ is actually referred to in wavelengths as opposed to frequencies.
"Light (NCT5 Module 1 Page 10)"
________ travels in continuous waves of discrete particles in a straight line.
"Light (NCT5 Module 1 Page 17)"
What programming is included in Xfinity TV Digital Economy?
"Limited Basic Top 10 Nielsen rated networks Music Choice (PRD1134)"
LPI
"Line Power Inserter, is the point where AC power, from the power supply, is placed on the coax portion of the distribution network. (NCT4_05pg143)"
Latent or out of sync audio is often called?
"Lip sync (ct3,mod4.2,pg.55)"
LAN
"Local Area Network CT 5-1-67"
A network of computers linked by cable within a building or office complex.
"Local Area Network (LAN) CT 5-1-67"
All wall fishes must be done in accordance with?
"Local,State,Federal codes, the NEC, OSHA codes and requirements, and Comcast safety policy. bris8.6.2"
In an aerial installation, the length of a trap/filter which is installed on a tap must not exceed the length of?
"Locking terminator bris 3.4.2"
equal to the sum of the center conductor resistance and the sheath (shield) resistance.
"Loop Resistance (NCT4_05pg95) "
The digital equivalent to Signal-to-Noise, which is the baseband measurement equivalent to Carrier-to- Noise.
"MODULATION ERROR RATIO (MER) CT 5-1-62 "
What is the login information the Technician would use to access the user interface on a BWG?
"MSO and password of the day (ct4mod4.3pg.7)"
The bookmarklet for Send to TV is officially supported by what operating systems?
"Mac OX X 10.6/10.7/10.8 Windows Vista/7/8 iOS 5/6 Android OS 2.3.x, 3.1.x, 3.2.x, 4.0.x, 4.1.x, 4.2.x (PRD1240)"
What items could possibly need to be updated after changing a business from 5 static IP's on DSL to 5 static IP's on cable?
"Mail server IP address Remote Desktop login Hybrid key system IP address IP network camera IP addresses Open ports for remote access"
MIB
"Management Information Base CT 5-1-75"
A virtual database used for managing the entities in a communications network.
"Management Information Base (MIB) CT 5-1-75"
The process of setting up the connection between the HDT and the NIU, where transmit levels and frequency are determined.
"Marshalled CT 5-1-95"
802.14 Cable TV Media Access Control and Physical Protocol Working Group was formed in of to develop an international standard for data communications over a cable network.
"May-94 CT 5-1-79"
A unique number, assigned to a piece of equipment used for identification purposes. For Comcast Online installations, the MAC address is used to verify the identification of the cable modem for provisioning purposes.
"Media Access Control (MAC) Address CT 5-1-75"
Works with MPG. It is installed in guest room or meeting room and coverts coaxial signal back to Ethernet
"Mega port outlet tech/ref4/5pg23"
Connects with IP3 server. Converts Ethernet to a coaxial signal
"Megaport outlet techref4/5pg23"
"___________ or __ ______ _________ _________ cable must never be used inside the customer premise? "
"Messengered or PE jacketed underground flooded (BRIS 8.1.5) "
"What must not be used to secure coaxial drop cables "
"Metal staples "
What type of fastener must not be used on coaxial drop cable?
"Metal staples bris 2.9.3"
MAN
"Metropolitan Area Network CT 5-1-67"
A network of multiple locations linked by cable within a city or campus. Could be up to around 50 kilometers apart.
"Metropolitan Area Network (MAN) CT 5-1-67"
"Upstream Receive Power Min/Max Level at CMTS "
"Min -2 dBmV, Max +2 dBmV (BRIS 9.2 table 9-2) "
"Min/Max Digital 256 QAM Level at all CPE in the home? "
"Min -8 dBmV, Max 10 dBmV (BRIS 9.2 table 9-1) "
"Min/Max Analog Video Level at all CPE in the home? "
"Min 0 dBmV, Max 15 dBmV (BRIS 9.2 table 9-1) "
How far away should the service distribution enclosure be from the utility meter or breaker box?
"Minimum 1 foot bris 6.2.3"
"Cables used for RF signal distribution in all new installations must meet what requirements? "
"Minimum size of Series 6 with a minimum foil-braid-foil, tri-shield configuration that includes a bonded inner foil tape, outer foil tape bonded to the jacket, and at least 77% braid coverage. "
The process of varying the amplitude, frequency, or phase of a carrier to be in step with the instantaneous value of the modulating waveform.
"Modulation CT 5-1-50 "
"All locking terminators must be sealed to prevent what? "
"Moisture contamination of any disconnected drop while threaded on the Locking Terminator "
"Cutting blades in all drop cable preparation tools shall be replaced "
"Monthly at the minimum "
The amplifier power supply transformer must have a?
"Mounting tab to secure the device to a wall outlet. bris 2.15.9"
What are some advantages for the employee using Comcast teleworker?
"Multiple connections, Comcast.net email, after hours use, Comcast portal services. ct3mod8pg184"
This is an electronic process that combines several individual signals into a single medium.
"Multiplex (NCT5 Module 1 Page 18)"
"An electronic process that combines several individual signals into a single medium."
"Multiplex CT 5-1-18"
What is the process of combining multiple carriers onto a single medium?
"Multiplexing (NCT5 Module 1 Page 18)"
Usually there is a base band audio feed connected to a key/PBX system.
"Music on hold techref4/5pg9"
Name the 2 MyTV Choice Bundles!
"MyTV Choice Get Started MyTV Choice Get Started Plus (PRD1090)"
The point of access into the Internet.
"NAP (Network Access Point) CT 5-1-90 "
"When would you be allowed to connect a ariel service drop to the power mast? "
"NEVER (BRIS 4.2.5.2) "
"Drop cable routed perpendicularly to any floor/ceiling joists in basements must _____ be routed through joist holes occupied by any other __________ _____. "
"NEVER, Electrical wires (BRIS 8.5.11) "
is the method of creating targeted Rfbased service groups.
"Narrowcasting CT 5-1-68"
Specifications standards approved by the FCC in 1953 for commercial analog color TV broadcasting.
"National Television Systems Committee (NTSC) Channels (NCT5 Module 1 Page 9)"
All underground drop bores and installations shall comply with?
"National, State, and Local laws bris 5.1.8"
"This is the PRI status light that corresponds to the T1 0/3 port on the Adtran 908E "
"Net 3 (Trunk_SiteTech_Draft_8.25_SM page 19)"
NAP
"Network Access Point CT 5-1-90"
A computer circuit board (card) installed in a computer so that the computer can be connected to a network. Network interface cards provide a dedicated, full-time connection to a network
"Network Interface Card (NIC) CT 5-1-84"
The point of demarcation between the network and the customer. It contains the modem necessary for telephony over a cable network
"Network Interface Unit CT 5-1-93 "
NIU
"Network Interface Unit CT 5-1-94"
Connects building data wiring to Ethernet switch which is a focal point in the data network
"Network Patch Bay tech4/5pg22"
When must aerial service drops be attached to the power mast?
"Never Bris 4.2.5.2"
Drop cable routed perpendicularly to any floor/ceiling joists in basements must ______ be routed through joist holes occupied by any other ________
"Never,electrical wires bris 8.5.11"
Less than 54 MHz
"No more than 15 microvolts per meter @ 30 meters (NCT4_04pg81) "
This can be described as an overall grainy-ness or snowiness to the picture and is measured as its carrier-to-noise ratio (C/N).
"Noise (NCT5 Module 1 Page 13)"
This is defined as the lowest possible power level determined by the thermal noise generated within the electrical components being tested.
"Noise Floor (NCT5 Module 1 Page 13)"
The use of the return path was extremely limited due to the _________ and _________ _________ associated in the return spectrum.
"Noise, Funnel Effect (NCT5 Module 1 Page 9)"
Voice, Data, Net 1, Net 2, Net 4 status lights on the Adtran 908E
"Not used. (Trunk_SiteTech_Draft_8.25_SM page 19)"
States that in order to obtain an accurate recreation of a signal, it must be sampled at a rate of at least twice the highest frequency.
"Nyquist's Rule CT 5-1-44"
in order to obtain an accurate recreation of a signal, it must be sampled at a rate of at least twice the highest frequency.
"Nyquist's Rule Leaders notes CT 5-1-44"
LAN 1 light colors on the Adtran 908E
"Off- Link is down or port is administratively shut down Green- 10BaseT link is up Amber- 100BaseT is up (Trunk_SiteTech_ Draft_8.25_SM page 20)"
Net 3 status light on the Adtran 908E
"Off- Port is administratively shut down Green- Link is up and in normal operation Amber- Port is in test Red- An alarm condition is present (Trunk_SiteTech_Draft_8.25_SM page 19)"
F-81 indoor splice connectors must have at least?
"One end with threads all the way to the base of the port to accommodate panel nuts and wall plates. bris 2.8.2"
"Refers to the percentage of optical modulation, per channel, driving a laser transmitter. "
"Optical Modulation Index (OMI) (NCT4_08pg58) "
Similar in function to a hubsite, but serving fewer customers.
"Optical Transition Node (OTN) CT 5-1-32"
Loss of service to our customers due to a fault in the delivery network.
"Outage CT 5-3-8"
The ___ picture is calculated by comparing the previous and successive pictures and recording only the changes in the picture.
"P-picture or predictive picture (ct4,3.1,pg6)"
A switch or collection of switches connecting multiple networks.
"POP (Point of Presence) CT 5-1-90"
POP
"PROOF-OF-PERFORMANCE CT 5-3-10"
the phase only changes when data changes. If the data does not change, the phase remains the same.
"PSK Leader notes"
What do PSOS and PSLOC stand for?(PowerSense)
"PSOS is Power Supply on Standby. PSLOC is Power Supply Lost on Communication (NCT4_05pg194) "
1
"Panavision ct3mod4pg71"
An extra bit added to help check if the data that is being transferred is correct.
"Parity bit CT 5-1-72"
A fiber-based network which uses passive splitters to deliver signals to multiple locations
"Passive Optical Network (PON) CT 5-1-26"
What is the highest power level (amplitude) reached by a carrier?
"Peak (NCT5 Module 1 Page 13)"
Hum modulation is measured in?
"Percentages CT 5-3-4"
"A _________, ______________ ________ cable connection established between the single, primary service distribution point in the home and every wired outlet inside the home shall always be the configuration of choice. "
"Permanent, un-interrupted home-run (BRIS 9.1.3) "
Is defined as the position on a waveform cycle at a specific point in time. One cycle is defined as 360 degrees of phase.
"Phase CT 5-1-53"
A____Adapter is used to install a female f-connector to the threaded port of an active or passive device.
"Pin to F adapter (ct4,5.1,pg126)"
Tiny dots that convey light and combine to form a video picture?
"Pixel ctmod3pg75"
POP
"Point of Presence CT 5-1-90"
Uses internal modem to transmit sales transaction data using telephone lines.
"Point of Sale system techref4/5pg9"
With Voiceedge what phones with a customer use in a conference area
"Polycom 5000 Polycom IP 6000"
Lag between key press and STB response
"Poor RF ct3mod11pg48"
"Provision for connection to a device such as a tap, splitter, set-top box or computer. "
"Port CT 5-1-34"
Allows you to restrict a computer within your LAN from accessing certain internet traffic by IP addresses and logical port.
"Port Blocking (ct4mod4.3pg.55)"
Provides the ability to dynamically open a specific inbound port based on a request from a local computer or user.
"Port triggering (ct4mod4.3pg.50)"
The difference, in dB, of a signal level, injected into one output port, and the measured level of that same signal on another output port, with the input port properly terminated. The greater the isolation value, less interference from a signal on one port is present at the other.
"Port-to-port isolation CT 5-1-34"
"_________ is one of the major factors in outages today."
"Power (NCT5 Module 1 Page 14)"
What's in a punch-block kit?
"Pre-wired network 66 block with cover 24 bridging clips RJ-21X cable (ct4,mod4.4,pg33)"
Which business class tv digital package comes fully loaded with the very best office-enriching news from networks like Bloomberg TV, plus all the most exciting sports action?
"Preferred (ct4,4.4,pg10)"
Insures a minimum level of acceptable cable television system performance.
"Proof-of-Performance tests (POP) CT 5-3-10"
Amplifiers with a passive port must include a mechanism to do what?
"Properly terminate internally amplified legs when DC power is removed from the amplifier. bris 2.15.5"
"These servers store commonly used (or contractually stored) data. "
"Proxy Server CT 5-1-86 "
Pursuant to Section 611 of the Communications Act, local franchising authorities may require cable operators to set aside channels for public, educational, or governmental ("PEG") use.
"Public Educational Governmental Access Channels (PEG) CT 5-1-68"
PSTN
"Public Switched Telephone Network CT 5-1-91"
The local, long-distance and international phone system in use today.
"Public Switched Telephone Network (PSTN) CT 5-1-91"
What does clicking Ecobill under account info do?
"Pulls up the Ecobill preferences page (Einstein)"
"Prepackaged and pre-installed thread protectors must be "
"Pushed onto the outdoor F-port until it rests completely against the base of the F-port. (BRIS 3.3.6) "
CATV Maintenance and Troubleshooting Analyzer used to perform in-service measurements of QAM digital signals and also to troubleshoot network problems that can affect the transmission of digital information.
"QAM analyzer (sometimes called a 'QAMyzer') CT 5-1-61"
The assigning of a specific value to each of the samples.
"QUANTIZATION CT 5-1-45"
To facilitate this, a single carrier is split into two carriers with one carrier shifted 90 degrees out of phase with the other.
"Quadrature PSK or QPSK CT 5-1-54"
Digital modulation scheme wherein the carrier is shifted in 90 degree steps. There are four possible phase states and the magnitude is constant.
"Quadrature Phase Shift Keying (QPSK) CT 5-1-54"
Usually a passive device such as a splitter or directional coupler used to combine radio frequency signals from one source with those from another.
"RF Combiner CT 5-1-33"
"That portion of the electromagnetic spectrum used to send and receive telecommunications signals over the air."
"RF Spectrum CT 5-1-10"
Usually a passive device that divides a signal into two equal paths. It may be found on trunk, feeder, or drop cable.
"RF Splitter CT 5-1-33"
Standard interface for connecting multiple line telephone equipment. In business Class Digital Voice, it is the interface between the eMTA and the 66 or 110 block demarcation point.
"RJ-21X (ct4/5 tech ref,pg7)"
Standard interface for connecting multiple line telephone equipment. In Business Class Digital Voice, it is the interface between the eMTA and the 66 block or 110 demarcation point.
"RJ-21X techref4/5pg7"
The __________ spectrum is a portion of the electromagnetic spectrum whose frequencies are well suited for transmitting and receiving telecommunications signals through the air.
"Radio Frequency (RF) (NCT5 Module 1 Page 10)"
Tree and Branch architecture uses the _____________ Spectrum for signal transmission.
"Radio Frequency (RF) (NCT5 Module 1 Page 10)"
What is March 13th, 1920?
"Ralph Robert's Birthday (http
The process of setting up the connection between the CMTS and the cable modem, where transmit levels and frequency are determined.
"Ranged CT 5-1-88"
In regards to underground utilities color code what does Purple signify?
"Reclaimed water, irrigation and slurry lines (new hire tech ref,pg.52)"
What are the recommended and "only if needed" Incoming Mail Server Port Numbers?
"Recommended
What color is the Pr-chrominance?
"Red ct3mod4pg95"
The wavelengths above this range are not visible to the human eye.
"Red Light (650 nm)(NCT4_02pg96) "
"Capacitive touch "
"Relies on electrical pulses in the human body which change the touch screens electical field pg 20 XH-GF_FG_2014Q2_5_XFINITY_Home_Hardware"
All amplifiers must be capable of _______.This allows the amplifier to be powered via one of the connected output drop cables.
"Remote powering bris 2.15.8"
What allows the amplifier to be powered via one of the connected output drops?
"Remote powering bris 2.15.8"
"This allows the amplifier to be powered via one of the connected output drop cables. "
"Remote powering. (BRIS 2.15.8) "
"Cable stops that are a component of any drop cable preparation tool shall never be "
"Removed "
ICFR value <3.0db
"Required level to pass Techlink certification ct3mod9slide25 "
"What would be the correct pasive splitter configuration for 9+ outlets? "
"Requires Amplification. (BRIS 9.3 table 9-5) "
(RBW)
"Resolution Bandwidth Filter CT 5-3-36"
"The equipment used for non-entry rescue of persons from permit spaces. "
"Retrieval System 1. retrieval line 2. chest or fullbody harness 3. wristlets (if appropriate) 4. lifting device or anchor (CS_SMpg112) "
measurement of the reflected signal compared to that of the incident signal.
"Return loss CT 5-1-36"
Signals that flow in the upstream direction, from customer to headend
"Reverse (upstream) Signals CT 5-1-10"
A network architecture where nodes, hubs, or headends may be connected with fiber optic cables to provide redundancy or increase services.
"Ring CT 5-1-30"
builds upon ring technology by adding a second (redundant) ring connecting the nodes to the headend.
"Ring Within a Ring CT 5-1-31"
The voltage required to "ring" the phone, typically between 70 and 90 volts at 17 to 20 Hz.
"Ringing voltage CT 5-1-97"
RMS
"Root Mean Square (NCT4_pg42)"
The square root of the sum of the squares of the amplitudes of individual components of a function, such as the frequency components of a signal.
"Root Mean Square (RMS) CT 5-3-23"
"Metallic fasteners and metallic components must not "
"Rust or otherwise discolor the wood/siding when exposed to the environment "
Cable Lasher selection Chart
"S - 1. 00 inch H - 1-1/2 inches C - 1-5/8 inches D - 3. 00 inches J - 3-1/4 inches K - 4-5/8 inches (NCT4_07pg92) "
All F-connectors must meet the minimum mechanical and electrical specifications of?
"SCTE 123 2011 Specification for F connector, male, feed-through bris 2.5.1"
"All F-Connectors must meet what minimum mechanical and electrical specifications? "
"SCTE 123 2011, Specification for ""F"" Connector, Male, Feed-Through "
"Thread protectors must be able to protect port lengths according to "
"SCTE Standard 0.500"" (BRIS 3.3.4) "
Thread protectors must be able to protect port lengths according to?
"SCTE standard .500"" bris 3.3.4"
Thread protectors must be able to protect port lengths to?
"SCTE standard 0.500"" bris 3.3.4"
The "measuring" of the analog signal at specific intervals.
"Sampling CT 5-1-44"
"All devices inside a service distribution enclosure must be? "
"Secured (BRIS 6.2.2) "
"Cellular heartbeat "
"Sent every 60 minutes (High Tier) Sent every 12 hours (Medium Tier) Sent every 24 hours (Low Tier) pg 58 XH-GF_FG_2014Q2_10_Legacy_Systems_and_XH_Basics "" "
What device info can be found for each of your devices on the my account app?
"Serial Number and Model Number (My Account App)"
Having a saw-toothed edge or margin notched with tooth like projections.
"Serrated (NCT4_07pg32) "
A PC on a LAN from which information or applications are requested.
"Server CT 5-1-84"
A serviceability check consist of two component's what are they?
"Serviceability of the location E911 serviceability (ct3mod8pg118) "
In regards to underground utilities color code what does Green signify?
"Sewer and drain lines (new hire tech ref, pg52)"
When you are moving the ladder just a short distance down the same leaning surface, such as the side of a house..
"Side vertical carry (ct1pg48)"
What must not be used to seal or weatherproof outdoor f-connector threads?
"Silicon compounds bris 3.3.2"
"What must NOT be used to seal or weatherproof outdoor F-connector threads? "
"Silicon compounds (BRIS 3.3.2) "
method of managing devices, or network elements (NE) in a data network. The signaling protocol is mainly used to remotely monitor and configure network elements.
"Simple Network Management Protocol (SNMP) CT 5-1-75"
What are some advantages for the employer using Comcast telework?
"Single contract, unified billing, online ordering and management, dedicated national account team support, business class support ct3mod8pg182"
Typically used to support a single cable prior to lashing and may be used when cables are lashed directly to the strand or in overlash applications.
"Single roller block (NCT4_07pg79) "
The type of fiber optic cable that the broadband industry uses is called what?
"Single-Mode Fiber (NCT5 Module 1 Page 18)"
For cable television systems with 1000 or more subscribers but with 12,500 or fewer subscribers, proof-of-performance tests will include measurements taken at?
"Six (6) widely separated points CT 5-3-13"
Transforms the way consumers watch television by allowing consumers to watch their home tv on any internet connected PC, Mac, tablet, or smartphone from virtually anywhere
"Sling Box ct3mod4pg104"
The RF spectrum is located above "________" frequencies but below "________."
"Sound, Light (NCT5 Module 1 Page 10)"
"What must never be placed over the lashing wire? "
"Span clamps (BRIS 4.2.1.4) "
*75
"Speed dial 30 (ct3,4.4,pg2)"
SAHHC
"Standalone home health check (bris,pgv)"
In addition to news and entertainment, which Business class tv digital package offers classic cable networks including TNT and AMC, plus amazing sports channels like ESPN?
"Standard (ct4,4.4,pg11)"
What are the 2 service tiers for Comcast business class teleworker?
"Standard and enhanced ct3mod8pg191"
A method of interconnecting computers or communication devices. Each remote network node is connected to a single central network node. Responsibility for control of the communications lies exclusively with the central computer.
"Star CT 5-1-67"
What are the 4 web hosting packages Comcast Business offers?
"Starter package Business Package Commerce Package Professional Package (business class welcome kit,pg.6)"
The firewall compares key parts of each packet to a database of known safe data.
"Stateful Inspection (ct4mod3.2pg21)"
In order to receive a _______ IP address, the customer must use a Comcast issued IP Gateway.
"Static ct4,4.2,pg2"
This method is commonly called the back-pull method.
"Stationary Reel Method (NCT4_07pg70) "
Has two discrete channels. Audio is recorded or mixed in such a way that some sounds are channeled to the left speaker and others to the right. It is commonly found in older audio equipment such as FM stereo receivers, cd players, and tape players.
"Stereo ct3mod4 pg56"
Is used to connect two pieces of the same size coaxial cable together. They usually come in either three or five piece configurations that have the same gripping features as the two and three piece pin connectors.
"Straight Splice connectors (ct4,5.1pg121)"
House hooks must always be into?
"Stud/rafter or other suitable support material. bris 4.2.5.4"
The device that opens or breaks the circuit path in a telephone call. A switch looks at the incoming data to determine where the data should get routed
"Switch CT 5-1-93"
Device that acts as a focal point in connecting multiple computers within one Local Area Network(LAN)
"Switch techref4/5pg21"
What are the 4 door entry systems we may run into?
"Switch based cross-connect/dial tone required cross-connect/dial tone not required direct buzzer/dial pad ct3 mod6,pg246"
Synchronizing bits used in synchronous transmission to maintain synchronization between transmitter and receiver.
"Sync Bits CT 5-1-73"
In synchronous characters are spaced by time, not by start and stop bits. Synchronous transmission takes fewer bits therefore takes less time to transmit.
"Synchronous CT 5-1-73"
The condition that occurs when two events happen in a specific time relationship with each other and both are under control of a master clock.
"Synchronous CT 5-1-73"
a digital transmission technology that splits the frequency band into a number of channels. The channels are each assigned a specific time slot, so that several transmissions can share a single channel without interfering with one another.
"TDMA (Time Division Multiple Access) CT 5-1-61"
Certification program for home theater equipment. Uses some proprietary features, but mostly assures a base quality level for a given room size. Is compatible with any and all soundtrack formats.
"THX ct3mod4pg59"
Aerial service drops must NEVER be attached to?
"TV antennas ,chimneys , lightning rods, or gutters. bris 4.2.5.3"
"Ariel service drops must NEVER be attached to what? "
"TV antennas, chimneys, lighting rods, or gutters "
A cable line (overhead or underground) which branches off a main line or feeder.
"Tap (NCT4_07pg116) "
A device that allows the telephone company to route and connect customers to one another.
"Telephone switch ct3,mod6,pg57"
In regards to underground utilities color code what does pink signify?
"Temporary survey markings (new hire tech ref,pg52)"
What does a CMTS do?
"Terminates, manages, and translates high-speed Internet sessions between cable modems (NCT5 Module 1 Page 6)"
The phone company of the person you are trying to call.
"Terminating LEC CT 5-1-96"
The number of the person that you are trying to call.
"Terminating number CT 5-1-96"
"RF signal amplification must be considered only as a last resort, and only after determining what? "
"That a passive splitting configuration will not meet the minimum RF signal levels for each of the required outlets in the home. (BRIS 9.1.11) "
While completing the eContract on the URL version of TechNet, these should never be used.
"The ""Back"" and ""Refresh"" buttons ""Tech Talk 2/17/15"""
An independent U.S. government agency, directly responsible to Congress?
"The Federal Communications Commission (FCC) CT 5-3-10"
IEEE
"The Institute of Electronic and Electrical Engineering's CT 5-1-79"
"Drop clamps must only use this to support the drop "
"The cables messenger wire "
Where shall the POE filter be installed?
"The input to the main service distribution point bris 9.1.8"
To prevent water damage how shall exterior holes be drilled?
"The outside hole is slightly lower than the hole on the inside wall bris 8.4.1 "
"ICFR value >3.0db "
"The problem should be investigated and fixed ct3mod9slide25"
For mobile home installations, the service distribution enclosure must be mounted where?
"The service pole bris 6.2.5"
Span clamps must only be attached to?
"The strand bris 4.2.1.3"
TOD
"This server sets up a common clock between the CM and the CMTS. CT 5-1-86"
"In weather proofing devices, what does the term ""attached"" mean? "
"Thread Protector is a permanent part of the connector "
"In weatherproofing devices, what does the term ""Pre-installed"" mean? "
"Thread Protector is shipped installed on to the nut of the connector "
"In weatherproofing devices, what does the term ""Pre-Packaged"" mean? "
"Thread protector and connector come shipped together in the same package but not assembled on to the connector. "
"What must be used on all F-connector interfaces to protect the threads from moisture contamination? "
"Thread protectors (sealing sleeves) "
How can customers access their billing details?
"Through http
How must entry holes be drilled in a mobile home?
"Through the floor with a wall bushing bris 8.4.9"
TDMA
"Time Division Multiple Access CT 5-1-61"
Modulating technique that interweaves multiple conversations, based on time.
"Time Division Multiple Access (TDMA) CT 5-1-95"
"FCC regulations regarding signal leakage are outlined in the Code of Federal Regulations "
"Title 47, Telecommunication, Part 76, Cable Television Service (NCT4_04pg26) "
How does Comcast typically use diplex filters?
"To split/combine the forward and reverse spectrums (NCT5 Module 1 Page 4)"
The topology where signals originate in the headend and are transmitted long distances via trunk cables, which have branches for directing the signal to customers.
"Tree & Branch (NCT5 Module 1 Page 8)"
"For the first forty years of CATV, the basic network architecture was known as what?"
"Tree & Branch (NCT5 Module 1 Page 9)"
TFTP
"Trivial File Transfer Protocol CT 5-1-86"
This server allows non-protected file transfers, such as a configuration file for a modem.
"Trivial File Transfer Protocol Server CT 5-1-86"
How often must FCC proof of performance tests be performed?
"Twice a year CT5-3-4"
What connector grips the center conductor and the cables sheath at the same time when the back nut is tightened against the front nut?
"Two piece connector (ct4,5.1pg119)"
"Plastic fasteners must be "
"UV and ozone stable "
1
"Ultra Panavision ct3mod4pg71"
Amplification on the forward path must be?
"Unity gain bris 2.15.6"
"Amplification on the forward path must be "
"Unity gain bris 2.15.7"
"Amplification on the forward path must be what? "
"Unity gain (BRIS 2.15.6) "
What are the pinnacle ratings you can get per category?
"Unsatisfactory/1 Star Needs Improvement/2 Star Average/3 Star Excellent/4 Star N/A (Pinnacle Guidebook)"
A low pass filter that smoothes out the RF energy after it has passed through the RBW filter.
"Video Bandwidth Filter (VBW) CT 5-3-39"
"Twice a year. These must be performed at the coldest time of the year, in January or February, and again at the warmest time of the year, in July or August. These months typically represent the seasonal extremes for AGC performance. "
"Video Carrier Level Stability (24-hour) test CT 5-3-17"
A_____ is a device or software that enables compression and or decompression for digital video.
"Video codec (ct4,3.1,pg3)"
1
"VistaVision ct3mod4pg71"
1
"VistaVision or Academy Flat ct3mod4pg71"
In regards to underground utilities color code what does Blue signify?
"Water (new hire tech ref, pg52)"
This Combines multiple optical signals in order to amplify them as a group and transported over a single fiber.
"Wave Division Multiplexing (WDM) (NCT5 Module 1 Page 18)"
"Combines multiple optical signals in order to amplify them as a group and transported over a single fiber."
"Wave Division Multiplexing (WDM) CT 5-1-18"
defined as the physical length of one cycle of the voltage waveform.
"Wavelength (NCT4_05pg47) "
The Comcast customer guarantee
"We will give you a 30-day money-back guarantee, we will offer two-hour appointment windows, we will offer always be on time within your appointment window and resolve routine issues in one visit or we'll give you a $20 credit, we will treat you and your home with courtesy and respect, we're here for you,24 hours a day, 7 days a week, to answer questions at your convenience welcome kit,pg15 "
The "real" bandwidth of an optical fiber is defined by the bandwidth of the ________ ________ in the system.
"Weakest Link (NCT5 Module 1 Page 19)"
What are the Comcast Divisions and Presidents?
"West - Steve White Central - Bill Connors Northeast - Kevin Casey (comcastnow.com)"
"This is the resistance of a circuit to alternating current. Although measured in ohms, it can't be measured with the ohm portion of a volt-ohm meter."
"What is Impedance (NCT4 _02_pg63)"
WAN
"Wide Area Network CT 5-1-67"
A network typically bigger than a city or metropolitan area.
"Wide Area Network (WAN) CT 5-1-68"
What are the four main types of viruses?
"Worms, Trojan Horse, Executable, Email (ct4mod3.2pg11)"
XPM
"X1 Platform Manager (TLK2285) "
Provides RF support for set-top boxes that only support IR
"XR8-U Anywhere Adaptor ""Tech Talk 1/16/15"""
What SSIDs are broadcast by AN Xfinity AP unit
"XfinityWifi CableWifi"
ANSI separates lasers into various classes that take into consideration the operating wavelength, output power level, and whether the laser operates as a continuous or pulsed light output.
"Z-136 ""NCT4_02pg96"""
"10-75 meters (33-246 ft) is the typical range of "
"ZigBee pg 47 XH-GF_FG_2014Q2_10_Legacy_Systems_and_XH_Basics "
"Cables used for underground installations must have "
"a flowing, self-healing flooding compound on the braid wires. "
Drop cable preparation tools must have what?
"a notch in the dielectric cutting blade to prevent nicking or scoring of the center conductor. bris 2.11.3"
AP
"access point ct3mod11pg34"
A/O
"additional outlet ct3mod11pg34"
"There shall be no _____________ or additional _________ between the passive output port of the amplifier and the voice MTA or gateway supporting CDV services. "
"amplication, splitters (BRIS 9.4.3) "
There shall be no _______ or _______ between the passive output port of the amplifier and voice MTA or gateway supporting CDV services.
"amplification , additional splitters bris 9.4.3 "
continuous signal or carrier that varies in amplitude or frequency as a function of changes at its input.
"analog signal CT 5-1-42"
A/V
"audiovisual ct3mod11pg34"
non-permit confined spaces
"basements attics crawl spaces residential cellars cs_fg_pg11"
What bandwidth do satellite systems use?
"between 4 and 13 GHz. CT 5-1-16"
BER
"bit error rate ct3mod11pg34"
In the two state binary system, the "on" and "off" states are called?
"bits CT 5-1-40"
BPS
"bits per second ct3mod11pg34"
DC/Telemetry cable sequence what wire represents 48 VDC?
"black wire ct4,4.4pg49"
DC/Telemetry cable sequence what wire represents battery missing?
"blue wire ct4,4.4pg49"
"BAE "
"business account executive "
What are the service levels for business tv private view
"business tv basic, business tv information and entertainment, business tv standard, business tv preferred ct3mod8,pg55"
CMTS
"cable modem termination system ct3mod11pg34"
"(CDC) "
"center for disease control and prevention "
a static ip address does not ________
"change ct4,4.2,pg2"
Deletes unused channel and inserts local feed. This could be used for a subscription channel or other video feed such as cameras or a promotional video loop.
"channel deletion filter, modulator, and combiner techref4/5pg16"
When all the forward frequencies are in use, and the operator is unable to offer any additional programming, the system is considered to be
"channel locked."
"what is the law that obligates comcast, when acting as an internet or telephony provider to report suspected child pornography we discover in the course of renduring our services "
"chapt. 42 united states code section 13032 "
CDVR
"cloud dvr ct3mod11pg34"
Wall plates must be the same ____as the electrical outlet plates in the room.
"color bris8.7.2"
"Wall plates must be the same _____ as the electrical outlet plates in the room. "
"color (BRIS 8.7.2) "
What are some benefits that Xfinity Voice customers are provided with?
"comcasts private broadband network, digital sound quality, carefree long distance plans, enhanced voicemail, popular calling features, low monthly price. (ct3,mod6,pg31)"
CATV
"community antenna television or cable tv ct3mod11pg34"
"CATVP "
"community antenna television plenum "
ADC
"conversion from analog to digital CT 5-1-41"
If found the underground drop must be replaced.
"copper braid wires, solid dielectric material, no underground flooding compound applied to the braid, no inner foil bonded to the dielectric, no polyethylene jacket, the number of splices between tap and grounding point exceed requirements of section 5-6 bris 11.2.2"
"What are the username and password a customer would use to log into a business gateway "
"cusadmin, highspeed "
*70
"deactivate cancel call waiting (ct3,4.4pg2)"
*81
"deactivate distinctive ring (ct4,mod4.4pg22)"
a simple mathematical representation of an analog waveform.
"digital signal CT 5-1-39"
"mathematical representation of an analog waveform "
"digital signal (NCT4_03pg41) "
DAC
"digital to analog conversion CT 5-1-41"
takes an amplitude measurement of the waveform at fixed intervals of time, and converts them to a binary number.
"digitizer CT 5-1-39"
"Device used to convert an analog signal to a digital signal "
"digitizer (NCT4_03pg41) "
RF splitting network makes no use of?
"directional couplers or splitters with uneven splitting losses per outlet bris9.1.5"
"In-Home signal configuration, the RF splitting network makes no use of what? "
"directional couplers, or splitters with uneven splitting losses per output port. (BRIS 9.1.5) "
"Ohm's law states that current is ________ ____________ to voltage and _________ ____________ to resistance. "
"directly proportional and inversely proportional (NCT4_05pg52) "
the typical cause of low optical level readings will be due to ________________.
"dirty connectors CT 5-1-38"
"all power tools using ac voltage should be what? "
"double insulated (gen. safety part 2 pg. 18) "
"To prevent water damage, how must all exterior entry holes must be drilled? "
"drilled so that the outside of the hole is slightly lower than the hole on the inside of the wall. (BRIS 8.4.1) "
"what are the 3 basic ways to back up "
"driver side backing straight backing blind side backing "
If found the premises cable needs to be replaced
"drop cable with copper braid wires, solid dielectric material, no inner foil bonded to dielectric, series 59 interfering with proper RF signal reception bris 11.2.3"
"(ESD) "
"electro-static discharge bracelet "
The RF spectrum is part of the? (this begins below the audible range)
"electromagnetic spectrum CT 5-1-16"
the surrounding and effective capture of a person by a liquid or substance
"engulfing cs_fg_pg11"
Broadband heartbeat is sent
"every 20 minutes pg 58 XH-GF_FG_2014Q2_10_Legacy_Systems_and_XH_Basics "
"Our cell backhaul two tiered architecture features what two backhaul segments "
"fiber based backhaul and microwave backhaul "
"Only _____ or _________ amplifiers with passive Voice port are acceptable for use in situations requiring amplification. "
"five or nine-port (BRIS 9.4.2) "
Signals can be simultaneously transmitted in two directions because the signals are on different ___________.
"frequencies CT 5-1-10"
All cables and wires must enter the service distribution enclosure how?
"from the bottom of the enclosure Bris 6.2.6"
"(GUI) "
"graphical user interface "
DC/Telemetry cable sequence what wire represents telemetry return?
"green ct4,4.4,pg49"
Customers often have a pair of ________ for late night viewing or to support a viewer with an hearing impairment.
"headphones ct3mod4pg55"
how do you warehouse reset X1 dvr/ RNG150 x1
"hold front power button down for 2 seconds press ok on remote press right arrow press down arrow press front panel button reboot takes 6 to 7 min on dvr and 9 to 10 min on rng 150"
Error code 27 during activation
"incorrect phone number ct3mod11pg48"
"Where should thread protectors or other sealing devices must NOT be used? "
"indoor connectors on CPE. (BRIS 3.3.9) "
What are the six types of remote controls?
"infrared, RF, Universal, learning, programmable, two-way (ct3mod4pg106)"
"When a PoE RF Filter is required, It shall always be installed where? "
"input to the main service distribution point (BRIS 9.1.8) "
A unique number for each computer on a given network.
"ip address ct4,4.2,pg2"
Chemicals used to protect as well as to clean the optical fibers
"isopropyl alcohol, acetone degreasers and sealing compounds(NCT4_02pg86) "
"Batteries contain this, of which both are very dangerous and can cause severe medical problems. "
"lead and sulfuric acid (NCT4_05pg164) "
The operator of each cable television system must conduct complete performance tests of that system at least twice each calendar year (at intervals not to exceed seven months) and must maintain the rusults on file at the operator's local business office for at__________
"least five (5) years CT 5-3-12"
LEL/LFL suitable levels
"less than 10% cs_fg_pg26"
A volt-ohm meter shall always be used to verify that the interior metal water piping system is properly grounded with a resistance of?
"less than 25ohms bris 7.2.7"
Wall plates must be ______ _______at the same height as the electrical outlets in the room and no closer than _______ from any electrical outlet.
"level mounted, 6"" bris 8.7.1"
Allows an alarm panel to control access to active phone pairs, and seize those pairs even if the customer is using the telephone.
"line seizure ct3,mod6,pg221"
"All wall fishes must be done in accordance with what? "
"local, state, federal, the NEC, all OSHA codes and requirements, and Comcast safety policies. (BRIS 8.6.2) "
"In an ariel installation, the length of a trap/filter must not exceed the length of what? And if that length is exceeded what must be used between the tap port and trap/filter? "
"locking terminator / Jumper cable (BRIS 3.4.2) "
spaces larger than 1000 cu ft need to be ventilated
"longer than 15 mins cs_fg_pg39"
mixture of substance and air that lacks sufficient fuel to burn
"lower explosive limit (LEL) cs_fg_pg26"
prevents any object or personnel from falling into a manhole
"manhole shield cs_fg_pg28"
must be available to rescue personnel in vertical type spaces more than 5' deep
"mechanical rescue device cs_fg_pg41"
"Drilling through the ______ _________ of any floor/ceiling solid wood joist span will weaken the solid wood joist and is PROHIBITED. "
"middle one-third (BRIS 8.5.8) "
what is the minimum and maximum entry delay that can be set on touch screen
"min 30 secs max 240 secs"
The tests must be made on a ______________ channels plus _____________________, or fraction thereof, of cable distribution system upper frequency limit.
"minimum of four (4), one additional channel for every 100 MHz CT 5-3-15 "
All locking terminator ports must be sealed to prevent what?
"moisture contamination of the disconnected drop while threaded on the locking terminator bris 2.12.2"
Cutting blades in all drop cable preparation shall be replaced how often?
"monthly at minimum bris 2.11.2"
Modifies the signal for various reasons such as resolution compatibility encryption, and other reasons.
"multi-media switcher techref4/5pg17"
Used for wire management on telecommunications equipment boards to avoid kinks and sharp bends.
"mushroom spool tech ref 4/5 pg5"
"All underground drop bores and installations shall comply with "
"national, state and local laws "
If found aerial drop must be replaced
"non-messengered drop cable,series 59, splice between tap and bonding location, copper braid, solid dielectric, no inner foil bonded to dielectric, exhibit significant physical damage bris 11.2.1"
"All non-voice services shall be supported from the ___________ outputs of the amplifier. "
"non-passive (amplified) "
"Underground drop cable restorations are allowed how many splices in the drop shorter than 60 feet between the tap and a driveway, or between a driveway and the grounding point? "
"only 1 splice ( BRIS 5.6.4) "
Underground drop cable restorations requiring splicing how many splices in drops longer than 60ft are allowed?
"only 2 splices bris5.6.5"
"Underground drop cable restorations are allowed how many splices in the drop if its longer than 60 feet and not crossing a driveway? "
"only 2 splices (BRIS 5.6.5) "
Underground drop cable restoration's requiring splicing are allowed how many splices in cables shorter than 60ft not crossing a driveway.
"only one splice bris 5.6.3"
performs the same splitting or combining function as an RF splitter, but they do it at the light wave level.
"optical splitter CT 5-1-37"
DC/Telemetry cable sequence what wire represents battery low
"orange ct4,4.4,pg49"
telecommunications section (o) underground lines
"osha 1910.268 cs_fg_pg12"
ladders shall be used to enter and exit manholes exceeding 4 feet in depth
"osha 1910.268 (o)(4) cs_fg_pg41"
OCT
"oxygen, combustible and flammable vapors, and toxic gases, and vapors cs_fg_pg37"
"Prior to wall fishing wire always identify the location of any hazards which may include? "
"pipes, electrical wires, phone lines and any other hazards (BRIS 8.6.1) "
Ensure that _________ _______ is within Comcast specification prior to installing an amplifier
"plant performance bris 9.1.11.4"
"Ensure that _____ ___________ is within Comcast specifications prior to installing an amplifier. "
"plant performance (BRIS 9.1.11.4) "
A site where the telecommunications companies (such as cellular and long distance providers) physically interconnect their systems with other networks (such as local telephone companies or cable companies)
"point of presence ct3,mod6,pg58"
"what are the 3 most common vegetation hazards that technicians will encounter are "
"poison ivy, poison oak, and poison sumac "
"utilizes an in-line pole as an anchor. The attachment to the pole being used as an anchor should not be greater than eight feet from the base of the anchor pole. "
"pole-to-pole guy (may also be called a span guy or an overhead guy) (NCT4_07pg23) "
A location for passing data in and out of your computer.
"port ct4,4.2,pg2"
10.0.0.0 is an example of a _______address
"private ip ct4,4.2,pg2"
"Unused RF ports in the splitting network at the primary service distribution point must ________ __________. "
"properly terminated. (BRIS 9.1.10) "
In regards to underground utilities color code what does white signify?
"proposed excavation (new hire tech ref,pg52)"
DC/Telemetry cable sequence what wire represents 48 VDC+
"red wire ct4,4.4,pg49"
The FCC states that the test channels must be?
"representative of all the channels within the cable television system. CT 5-3-14"
What would be the splitter configuration for 9+ outlets?
"requires amplification bris table 9-5"
Device that connects the customers internal network to the internet. wireless capability may be denoted by antennae on the device
"router techref4/5pg21"
"All new residential installations must have what installed on the side of the house? "
"service distribution enclosure (BRIS 6.2.1) "
Isolation
"signal's inability to be transmitted from one cable or device to another cable or device, measured in dB. CT 5-1-34"
Fiber optic cable is made of a _____________?
"silica glass CT 5-1-20"
there are only three basic directionsthat a flagger should give road users
"stop proceed slow or alert "
This is the "15-minute wait" practice
"stop working (and descend pole or ladder) for 15 minutes when you see lightning; resume work if no lightning is observed. Restart the "15-minute wait"" practice if you see another bolt of lightning during the 15-minute wait period. (NCT4_05pg126) "
A telephone line dedicated to a specific subscriber. This line sends signals through the system, based on a subscriber making and receiving calls.
"subscriber line ct3,mod6,pg58"
SAR
"supplied air respirator cs_fg_pg29"
This format creates the experience of being surrounded by sound. It has multiple discrete audio channels that feed multiple speakers arranged in a surround-enhancing format.
"surround sound ct3mod4pg56"
why would you want to reclassify a confined space
"the characteristics of that space have been altered or updated to correct the element that defined that space as a confined space cs_fg_pg23"
"In underground installations, where should the trap/filter be attached? "
"the feeder cable, pedestal stake or to a trap holder bracket. (BRIS 3.4.6) "
"When installing a 66 block the ______ wire should be on top and the _______ wire should be on the bottom "
"tip, ring "
How must traps in underground installations be installed?
"to the feeder cable, pedestal stake, or to a trap holder bracket. bris 3.4.6"
"In the case where a customer has performed an SIK or the dwelling does not allow for additional lines to be run the tech may use an __________ _____ splitter to feed a _____ splitter. "
"unbalanced 3-way, 2-way (BRIS 9.3.5) "
How must interior drop cable NEVER be run?
"under carpets, over or through door frames, or through windows bris 8.5.2"
When routing cables on aluminum or vinyl siding this type of fastener must be used to prevent holes in the siding.
"vertical or horizontal siding clips bris 8.2.6"
Places baseband signal onto standard RF channel carrier
"video modulator techref4/5pg16"
DC/Telemetry cable sequence what wire represents a AC power fail?
"white wire ct4mod4.4pg49"
The Xfinity Home Centralite wireless keypad has these new features over the previous SMC keypad
"• An audible countdown to reduce false alarms • An Arm Night option • LED status indicators • A battery power indicator to help reduce truck rolls • A Zigbee connectivity indicator • Backlighting for keys and display • Larger keys for easier, more accurate use • Back-plate mounting for easy removal during battery replacement (Tech Talk 02-10 XH New Keypad)"
"A non-permit confined space is "
"• Basements • Attics • Crawl spaces • Residential cellars (CS_SMpg19) "
(3)
"• Communication problems • Entry and exit considerations • Physical conditions (CS_SMpg39)"
"
"• Entrant • Attendant • Supervisor (CS_SMpg23)"
"
"• Flammable • Toxic • Irritant and/or Corrosive • Asphyxiating (CS_SMpg40) "
The PPE required for confined space operation
"• Hard hat • Leather gloves • Safety glasses • Protective footwear • Protective clothing (CS_SMpg38) "
The PPE required for confined space operation
"• Hard hat • Leather gloves • Safety glasses • Protective footwear • Protective clothing (CS_SMpg38)"
(7) "
"• Type of confined space to be entered • Access to the entrance • Number and size of openings • Barriers within the space • Occupancy load (if any) • Time requirement for exiting in event of fire or vapor incursion • Time required to rescue injured entrant(s) (CS_SMpg40) "
How do you factory default the Sercomm icamera2?
"•Power On. •Press and hold the Reset button for more than 11 seconds then release. When you release the Reset button, the XFINITY Home camera is reset to the factory default settings. (Einstein Document ID DG421)"
Name 5 troubleshooting steps that can be taken with a customer in regards to connectivity issues and their own operating system?
"•Verify that the network settings are set to Comcast DNS servers •Verify that the computer is resolving the DNS •Verify that the network settings are set to DHCP •Verify that the customer's computer is obtaining a Comcast IP address •Verify that the physical connections are secure and the device has connectivity to a Comcast network •Verify that the computer is configured properly and is connected to a device •Use Einstein to check for historical intermittent connectivity issues •Attempt to visit multiple websites to review source for the intermittent connectivity (POL1095)"
List 6 items verified for eMTAs when a customer is experiencing XI connection issues?
"•Verify the eMTA is functioning •Verify the eMTA lights are functioning properly •Ensure the eMTA is not in standby mode •Verify that the device is connected correctly •Verify that the account is provisioned correctly and the modem is correct in inventory •Verify that the bootfile in VSM matches the Billing •Confirm that the battery has not been removed - instruct customer to re-insert battery, if necessary •Device must meet the DOCSIS compatibility requirements established by CableLabs and Comcast (ToS) •Comcast may upgrade or change the firmware in a customer-owned or Comcast-owned cable modem at any time (ToS) (POL1095)"
"DOCSIS Transmit Power Maximum Level at all CPE in the home? "
"≤53 dBmV (BRIS 9.2 table 9-1) "
I-Stop Probe Insertion Loss Insertion Loss with Button Depressed
"≥5 dB, ≤ 8 dB, 5 to 30 MHz ≤1 dB insertion loss increase, 54 to 750 MHz(NCT4_02pg78)"
Environmental Factors That Affect Signal Leakage
"● Climate ● UV radiation ● Solar emissions ● Lightning ● Static electricity (NCT4_04pg47)"
Leakage is caused when the network's shielding system breaks down.It can occur from the-
"● Coaxial cable. ● Connectors. ● Network devices. ● Customer's premises. (NCT4_04pg37) "
Attendant Responsibilities (7)
"●CPR & first aid certified ●Understand hazards ●Be aware of effects of exposure ●Control access to work zone ●Communicate with Entrant ●Continuously monitor space ●Perform rescue procedures as required (CS_SMpg26)"
ENTRANT RESPONSIBILITIES (5)
"●CPR &first aid certified ●Understand hazards ●Use proper equipment & PPE ●Communicate with Attendant ●Exit space at first sign of a hazardous condition (CS_SMpg24)"
Supervisor Responsibilities (5)
"●Understand hazards ●Verify tests have been conducted ●Ensure conditions are followed ●Terminate entry and cancel permit when operation is complete ●Call rescue services as required (CS_SMpg30)"
"slips, trips, and falls are the #_______ cause of accidental deaths "
#2
The bonding wire attachment must accommodate wire sizes from?
#6 AWG to #14AWG solid copper (BRSIS,2.3.3)
The XR8 Aim Anywhere Adapter can be bought at the Xfinity store online for how much?
$5.80
"definition is 1 millivolt or mV "
0 dB equal to 1,000 microvolts (NCT4_03pg33)
Differences in voltage between any batteries in the set should not be greater than
0.3 VDC (NCT4_05pg179)
Xfinity Home door/window sensor operating temperature
0°C to 55°C (32°F - 131°F) (Xfinity.com)
237^0 =
1 (NCT4_03pg24)
How long are entry permits required to be kept on file?
1 year
What pins are changed on a PRI Crossover/Loopback Cable?
1,2,4,5 (Business Class Trunks pg52)
What are the 9 tabs to choose from the left side of Xfinity.net webpage?
1. Email 2. Voice & Text 3. Home Security & Control 4. DVR Manager 5. Xfinity OnDemand 6. TV Listings 7. Constant Guard 8. Help & Support 9. Shop/Upgrade
How do you enable access to the Free Beta of Xfinity Games on an eligible X1 box?
1. Press the Xfinity button 2. Scroll to the Gear Icon 3. Go to Comcast Labs 4. Turn Xfinity Games on
What are the 7 tabs across the top of Xfinity.net webpage(excluding XFINITY and Business?
1. Shop/Upgrade 2. My Account 3. Support 4. My XFINITY 5. TV 6. Email 7. Sign In
The pin must be trimmed to the correct length to fit the active or passive device you are installing. Trim the pin length so that it extends
1/8" to ¼" beyond the seizure screw (NCT4_07pg58)
Hydrogen Sulfide must be lower than ______ and Carbon Monoxide must be lower than ______
10 PPM, 33 PPM (CS_SMpg34)
range of zigbee sensors
10 to 75 meters
how many sms messages can be sent in a 30 day period
100
BC online commercial deluxe 100 HSD (D3)
100/10 Mbps
commercial deluxe 100 plus (D3)
100/20 Mbps
An optical fiber has a diameter as small as
125 microns(NCT4_02pg87)
Xfinity Home door/window sensor 3-pack cost
129.95
Xfinity Home Thermostat cost
129.95 (Xfinity.com)
Chamberlain MyQ Garage Controller cost
129.99
Xfinity Home Indoor/Outdoor Camera cost
129.99 (Xfinity.com)
What is the cutoff age for COPPA?
13
What is the optimum viewing angle of dlp projectors and lcd projectors?
130 degrees
Xfinity home keychain remote cost?
49.95 (Xfinity.com)
"OSHA requires specific practices and procedures that will protect employees from the potential hazards of entering confined spaces. All of general industry, including manufacturing, chemical plants, refineries, agricultural services, transportation, utilities, wholesale and retail trade are covered by the standard. "
1910.146 (CS_SMpg20)
Permit required confined spaces is covered by which OSHA standards?
1910.146 and 1910. 268 (CS_SMpg20)
Telecommunications - Section (o) - Underground Lines
1910.268 (CS_SMpg20)
What is the name of this iconic building that has been NBC's headquarters since its opening in this year?
1933/30 Rockefelller Center aka 30 Rock? (http
The U.S. government agency established to regulate electronic communications. The FCC, succeeded the Federal Radio Commission, what year?
1934 (NCT4_04pg23)
NBC first covered the Olympics in what year and format?
1936 Radio/Radio Broadcast (http
"signal leaking from a cable system in Harrisburg, PA, interferedwith air traffic communication. This caused the FCC to start proceedings to establish new rules, what year? "
1976 (NCT4_04pg23)
Xfinity Home Door/WIndow sensor 5-pack cost
199.95 (Xfinity.com)
What year did Ralph Roberts win NCTA's "Distinguised Vanguard Award"?
1993 (http
One expansion loop is placed on the input side and one is placed on the output side of the pole when this distance is equal to or greater.
250 feet (NCT4_07pg89)
In the Proximity check toolkit what are the radius options?
250, 500, and 750 feet
/28 subnet
255.255.255.240
/29 subnet
255.255.255.248
/30 subnet
255.255.255.252
What is power consumption of AP unit.
28 Watt (1/2 Amp @ 60VAC)
August Smart Lock Bluetooth Home Entry + Connect Wi-Fi Adapter for Smart Lock Bundle cost
299.99 (Xfinity.com)
Whats the mounting height for a service distribution enclosure?
4-5ft
"Permit-Required Confined Spaces for General Industry became effective on "
4/15/1993 (CS_SMpg21)
Saturday Night Live celebrated what anniversary in 2015?
40th (http
Batteries are heavy and can weigh
45 to 65 pounds each (NCT4_05pg172)
BC internet basic speed(D3)?
3/1 Mbps
There are three main surround speakers setups what are they?
5.1,6.1,7.1 (ct.3,pg.7)
How many music choice channels are there?
50 (PRD1128)
Only leakages of this level are included in the CLI calculations.
50 μV/m or greater (NCT4_04pg88)
BC wideband deluxe (D3)
50/10 Mbps
"What is the altitude and band measured during a CLI flyover? "
500 feet (450 meters), using carriers in the 108 to 137 MHz (NCT4_04pg131)
The Ultimate Breaking Strength (lb) for 3/8" strand is?
6900Lbs (NCT4_07pg15)
"Ingress and egress a major issue for Comcast, Ingress affects the performance of the QAM carriers in this band. "
698-806 MHz (NCT4_04pg66)
in 2005 62.4% of burglaries took place between what 12 hour time span
6am to 6pm
BCI wideband standard connect (D3)
7/1 Mbps
How much total storage does a customer have if they have all seven usernames created?
70 GB
"Percentage of leakage found between the tap and bonding block? "
70% (NCT4_04pg38)
LTE operates in the frequency range
700 MHz to 800 MHz (NCT4_04pg61)
What model EMTA must be assigned to a trunking account
702/722 trunking EMTA with a W rate code.
What is the Xfinity Home Indoor/Outdoor Cameras picture resolution?
720HD (Xfintiy.com)
What are the speed associated with Performance Pro?
75 Mbps download and 5 Mbps upload
According to major battery manufacturers, the terminal connectors should be torqued to ______________ at installation and re-torqued to ______________ during routine maintenance.
75 inch/pounds and 60 inch/pounds (NCT4_05pg206)
bc deluxe 75 (D3)
75/15 Mbps
"This section covers harmful interference caused by a cable system, and states that a system must take immediate measures to correct a problem, or shut off the offending carriers "
76.613 (NCT4_04pg27)
This section covers restrictions on carriers near certain emergency radio frequencies
76.616 (NCT4_04pg28)
"Underground drop cables routed down a pole must have physical protection, cable guard or conduit, to a point at least ________ above the ground"
8 feet (NCT4_07pg117)
What wireless standards are broadcast from an AP unit
802.11 a/g/n
Xfinity outdoor AP units use a Harden access point of what standard
802.11n
The Xfinity Home Indoor/Outdoor Camera uses what Wi-Fi standard?
802.11n single band (Xfinity.com)
A built-in AC/DC blocking circuit protects the SLM or analyzer from damage from online power up to
90 volts "NCT4_02pg78"
"A built-in AC/DC blocking circuit protects the SLM or analyzer from damage from online power up to "
90 volts(NCT4_02pg78)
In 2010 Ralph celebrated this birthday.
90th (http
used whenever it is necessary to change the direction of the coaxial cable leaving the connected devices.
90° and 180° adapters (NCT4_07pg39)
This device is used to route cables through inside or outside corners up to 90°.
90° corner block (NCT4_07pg79)
923,478,321^1=
923,478,321 (NCT4_03pg24)
What is the code used to unpair RF capable remotes?
987
A flush mounted communication cable outlet should never be installed where
A firewall
What happens if you try to watch live TV on a PC on an external network?
A message saying "Channel Name or number is only available to watch while you are on your home Wi-Fi network." appears
What is the Family Sense app?
A product designed to help parents protect the safet, privacy, and reputation of their childrent in today's digital world. (PRD1212)
All ground blocks shall meet the minimum requirements of?
ANSI/SCTE 129 2007, Drop passives
Drop amplifiers shall meet the minimum requirements of?
ANSI/SCTE 161 2009,Drop Amplifiers.(BRSIS,2.5.2)
All drop cables used for RF signal distribution shall meet the minimum physical and electrical requirements of?
ANSI/SCTE 74 2003, Specification for Braided 75 ohm Flexible RF Coaxial Drop Cable, and must be approved by Comcast Corporate Engineering. (BRSIS,2.4.1)
https://apportion.comcast.net will access?
AP portal to monitor an access point
My Account App Load Error Can't load the app Create the HTTP client Trying to create a connection in the connection pool - connection manager was NULL - HTTP client was null - couldn't set the parameters from the connection timeout Could not receive the account number using receiver Id from XBO.
APPS - 04000
My Account App Network Errors API calls return null data for optional fields N/A - Display page with "- - " appearing in the data field
APPS - 04002
This device is used to connect analog conference devices and compatible paging systems to VoiceEdge
ATA (Analog Telephone Adapter)
What are the seven option tabs on team Comcast main page
About us, news, resource center, locations and departments, my workspace, HR\benefits, career development
The conditions that must exist in a permit space to allow entry and to ensure that employees involved with a permit required space entry can safely enter into and work within the space is called?
Acceptable Entry Conditions (CS_SMpg109)
What tabs are available before searching for an account in X-Ray?
Account, Channel Line-up, Network Lookup, Bulk Retrieval (X-ray)
To energize or power the equipment (nodes, amplifiers, and other active devices in the RF portion of the network). Activation usually includes checks for continuity, shorts, and signal flow.
Activation (NCT4_08pg61)
Who is the primary supplier for the IAD devices?
Adtran
"ANPR (Confined Space)"
Advance Notice of Proposed Rulemaking (CS_SM Appendix 9 -1)
"APR (Confined Space)"
Air Purifying Respirator (CS_SM Appendix 9 -1)
Which X1 Boxes qualify for 3D?
All X1 boxes
Who is Eligible for "Send to TV"?
All X1 customers with an XG1 device (PRD1240)
What level of service includes music choice?
All levels of Xfinity TV Services (PRD1128)
What is needed to use EasyChange?
An internet connection, web browser and Comcast email. (HOW3669)
What five reasons would a customer need an analog to S I P converter
Analog phones, fax machine, POS device, alarm, door access system
Buried metal device used to transfer force from the pole to the ground.
Anchor (NCT4_07pg21)
Any site can send traffic to any other site, within a customer's network, through a single Ethernet interface
Any to Any Connectivity
Any site can send traffic to any other, site, within a customer's network, through a single Ethernet interface
Any-to-Any Connectivity
Will all information appear the same in the customers Xfinity account?
Application differences may cause some information to be displayed differently. (HOW3669)
Which layer has software specifications, that include HTTP,FTP,SMTP, and RPT, also has hardware specifications that include Voip devices, Bluetooth devices.
Application layer or layer7
How many seats can An Edgemark with a DOCSIS 2 modem support
Approximately 100
How many seats can An Edgemark with a DOCSIS 3 modem support
Approximately 280
What modem/model is used for Business VoiceEdge?
Arris 820 (BVE_Tech_Training_WAVE3_Refresher_PG25)
Customers may be given what make/model emta for a pri installation?
Arris TM702G or Arris TM722G
An employee who is authorized by the employer to enter a permit space
Authorized Entrant (CS_SMpg109)
This is an in bound call management that enables automated call handling by providing the caller with simple options
Auto attendant
"A circuit which automatically adjusts the gain of an amplifier so that the output signal levels stay constant despite varying input levels. "
Automatic Gain Control (AGC) (NCT4_08pg68)
DTO
Direct Termination Overflow
DTO
Direct termination overflow
"is accomplished by using a steerable drill stem. The equipment operator can control the depth and direction of the boring. "
Directional boring (NCT4_07pg134)
What does the B button do on the XR2/XR5/XR11 remotes?
Displays a scaled down video in the bottom right corner when the full guide is displayed (HOW9518/HOW8377)
the most common type of powering used today
Distributed Powering (NCT4_05pg152)
This design philosophy required that the power supplies be located at places from where they could provide power to about six trunk amplifiers and the line extenders fed from them.
Distributed power (NCT4_05pg149)
Includes primary and secondary DNS service. Assistance provided to transfer existing domain names.
Domain Name System
The closure of a line, duct or pipe by closing and locking or tagging two in-line valves and by opening and locking or tagging a drain or vent valve in the line between the two closed valves
Double Block and Bleed (CS_SMpg109)
What is it called when two perpendicular strands end at the same pole.
Double dead ended (NCT4_07pg89)
3GPP
third generation project partnership
EPA
Environmental Protection Agency (CS_SM Appendix 9 -1)
The highest power level (amplitude) reached by a carrier.
Peak CT 5-1-13
This is the Comcast demarcation point for PRI
The IAD - Integrated Access Device
What voice edge seat includes integrated telephony toolbar
Unified communication or UC
BC Prefferd (D2)
16/2 Mbps
BC premium (D2)
16/2 Mbps
BC teleworker enhanced
16/2 Mbps
BC starter internet speed (D3)
16/3 Mbps
What does the ABL screen on an XG1/RNG150 or DRI screen for Xi3 box mean?
Firmware Unrecoverable State (HOW5058)
RDK-03003
Device can't establish the downstream communication to the CMTS and DOCSIS registration has failed (http
RDK-03004
Device can't establish the upstream communication from the CMTS and carousal validation has failed (http
In the MoCa Network screen of XPM what does a green connection signify?
Good Connection of 200 Mbps or greater
DNIS
Dialed Number Information Service
DAC
Digital Access Controller
DCR
Digital Cable Ready
DLP
Digital Light Processing
DNCS
Digital Network Control System
DQI
Digital Quality Index
This is a simple indicator of the overall quality of a QAM digital stream. (JDSU exclusive measurement)
Digital Quality Index (DQI) Mode (NCT4_pg32)
Call hold
*52(ct3,4.4,pg.2)
DTA
Digital Transport Adapter
DVI
Digital Video Interface
DVR
Digital Video Recorder
DVI
Digital Visual Interface
In BAM! what are the service center search radius options?
10/20/50/100/200 Miles (Einstein)
all highly visible safety garments should meet what ANSI requirment
107.2004
10^9/10^4=
10^5 (NCT4_03pg24)
10^2 × 10^3 × 10^4 =
10^9 (NCT4_03pg24)
What is the speed, range, and frequency for 802.11b?
11Mbps, 100-150 feet, 2.4 Ghz
A polycom VVX500 will support up to how many lines?
12
Call screening allows the customer to indicate to a caller that they are not presently accepting calls. How many phone numbers will Call Screening allow the customer to create so that they can screen calls in this way?
12
Bury warning tape (if used) above the cable at a depth of
12 inches (NCT4_07pg129)
BC teleworker standard
12/2 Mbps
how much power does each PIM require
120 mA
What size ground wire should be run from an IAD to a BusBar?
14 AWG or coarser
How many characters are supported for the outbound calling party name?
15 characters (BCTrunks_2PROoDOCSIS3_Rev. 06.11)
What does the AP unit weigh
15 lbs
Once a satisfactory air sample has been taken, ventilate the space for a minimum of _________ before allowing the entrant to enter the space. Spaces larger than 1000 cu ft will need to ventilate longer.
15 minutes (CS_SMpg47)
how many saved videos and pictures can be stored.
150 videos and 150 pictures
BC deluxe 150 (D3)
150/20 Mbps
Acceptable oxygen levels are from
19.5% to 22.5% (CS_SMpg34)
How many DVRs are included for a legacy customer in HD Complete?
2 (CPN2139)
Audio (sound) frequencies are located between and .
20 Hz and 20 kHz
The standby attendant will continue to monitor atmosphere levels and record every
20 minutes
BC deluxe 25
25/10 Mbps
What year was Ralph Roberts inducted into the cable Hall of Fame?
2000 (http
When was the first Comcast Cares Day?
2001 (http
In what year did Comcast acquire AT&T Broadband
2002 (Comcastnow.com)
What year did Comcast begin offering HD service?
2002 (Comcastnow.com)
What year was Brian Roberts named CEO of Comcast?
2002 (http
What year did comcast launch Digital Voice Service?
2005 (Comcastnow.com
What year did Cocmast partner with PBS, Hit entertainment, and Sesame Workshop to launch PBS Kids Sprout?
2005 (Comcastnow.com)
Comcast opened its new headquarters where and in what year?
2008 in Philadelphia (http
What year was Neil Smit named president of Comcast Cable Communications?
2010 (Comcastnow.com)
What year did Comcast Launch Internet Essentials?
2011 (http
What year did Xfinity TV Go App with Live Streaming launch?
2013 (Comcastnow.com)
The Comcast maximum oxygen level is
22.50%
BC deluxe (D2)
22/5 Mbps
Lutron Caseta Wireless Lighting Starter Kit (Plug In) cost
229.95 (Xfinity.com)
Which channel is used as the d channel in Business Class Trunks
24
How long is the battery backup on the Technicolor TCA200?
24 hour battery backup. (Einstein Document ID DG388)
What channel is designated as the "D" channel
24th channel
How many numbers can a customer set to be blocked through the Connect Portal online?
25
C/N rule that states that each time the number of amplifiers doubles, the C/N gets worse by
3 dB
The batteries will typically provide up to this number hours of backup power
3 hours (NCT4_05pg138)
when using their LTE devices they should be kept how far away?
3 meters (NCT4_04pg69)
Xfinity Home door/window sensor battery life
3 years (Xfinity.com)
"Use a cable block lifter/lay-up stick to place cable blocks on the strand every "
30 - 50 feet (NCT4_07pg95)
how many days are video and picture immages saved in the Xfinity Home Web Portal
30 days
Ensure that you allow the meter __________ or more while testing digital measurements.
30 seconds (NCT4_pg30)
What is the max load of a Xfinity Home outlet controller?
300W Max Load (Xfinity.com)
What is the maximum character limit for a comment in Einstein?
313 (Einstein)
What is the operating temperature of IAD (ADTRAN)
32-122 degree F
drum barriers should be what dimensions
36" high by 18" wide
Xfinity home water sensor price?
39.95 (www.xfinity.com)
The Ultimate Breaking Strength (lb) for 1/4" strand is?
3900Lbs (NCT4_07pg15)
The contact to locate a qualified company to clean up the hazardous materials spill.
3E Company at 1-800-451-8346 (NCT4_05pg184)
Xfinity Home door/window sensor battery
3V Lithium battery, Type CR2032 (Xfinity.com)
used to add to the strength of the signals in order to compensate for the higher loss of the feeder and to provide enough signals for the drop cables and for multiple customer devices.
Bridger Amplifier (NCT4_08pg31)
Xfinity Home thermostat batterys
4 AA
PRI MTTR
4 hrs (Trunk_SiteTech_Draft_8.25_SM pg15)
How many remotes does the XR8 Support per box?
5 (PRD1320)
The total REN value in an individual circuit should not be greater than?
5 (ct3,pg.75)
All passive and active equipment shall support a return bandwidth of?
5 MHz to 42 MHz (BRSIS,2.2.2)
What are the three types of ILEC connections?
66 block, NID, and screw terminal block
How large is the Hard Drive in an X1 DVR?
500GB (PRD1222)
The distance a bender must be kept in place while lashing the 1st ___________ of a span.
50ft/15m (NCT4_07pg99)
All passive and active equipment shall support a forward bandwidth of?
54MHz to 1,002 MHz (1GHz) (BRSIS,2.2.1)
What is the speed, range, and frequency for 802.11g
54Mbps, 100-150ft, 2.4Ghz
What is the speed, range, and frequency for 802.11a
54Mbps, 25-75ft, 5Ghz
What iPod touch models and versions are supported by the Xfinity TV remote app?
5G/iOS 7.1 or later (PRD 1075)
A Polycom 670 will support up to how many lines?
6
"CTB rule that states that each time the number of amplifiers doubles, the CTB gets worse by"
6 dB
What does clicking "More" on the ComcastNow landing page do?
Brings up Connections, recommended, and my connections
"a passing grade for the FCC is less than or equal to "
64 (NCT4_04pg84)
Each MegaPort Gateway (MPG) I can support up to?
64 rooms
What is the bandwith needed for a single PRI channel?
64kbps
Approximate percent of those who die in confined space accidents are attempting to rescue others is?
65% to 70%
What does the bell icon in the top right of ComcastNow do?
Brings up the Notifications tab
Incoming mail server port number
993 with SSL ON for imap (HOW4168)
ANSI
American National Standards Institute
ANSI
American National Standards Institute (CS_SM Appendix 9 -1)
AWG
American Wire Gauge
this is used to provide all of the Information you will need to know about the adjacent amplifier,
Amplifier Data Box (Tombstone)
provides the layout of the system in a condensed form.
Amplifier Schematics or "Tree" Maps
the peak value of an AC waveform.
Amplitude (NCT4_05pg48)
What does clicking autopay under the account info do?
Brings up the payment preferences page (Einstein)
Where can you find information on mechanical and electrical systems? (Plumbing/HVAC/Sprinklers)
Building Plans / Maintenance room
NEC describes the general requirements for grounding.
Article 250 (NCT4_07pg111)
NEC article dealing with communication circuits.
Article 800 (NCT4_07pg111)
NEC article covering coaxial cable distribution systems.
Article 820 (NCT4_07pg111)
NEC article covering broadband drop powered networks.
Article 830 (NCT4_07pg111)
"A condition resulting in death or unconsciousness caused by inadequate oxygen, presence of noxious agents, or other obstruction to normal breathing. "
Asphyxiated (CS_SMpg19)
"An individual stationed outside one or more permit spaces who monitors the authorized entrants and who performs all duties assigned in the employer's permit space program is the? "
Attendant (CS_SMpg109)
The term is short for "binary digit." Refers to an electrical impulse representing a zero or one—the smallest unit of measurement a computer can handle
Bit (NCT4_03pg43)
It detects erorred bits in the system.
Bit Error Rate (BER) (NCT4_pg30)
"The absolute closure of a pipe, line or duct by the fastening of a solid plate (such as a spectacle or a skillet blind) that completely covers the bore and that is capable of withstanding the maximum pressure of the pipe, line or duct with no leakage beyond the plate "
Blanking or Blinding (CS_SMpg109)
"is the interconnection through good conductors of the cable plant with the phone and power systems to eliminate potential voltage differences. "
Bond (NCT4_07pg108)
Whats the #3 bonding option?
Bond power service metal conduit
Whats the #2 bonding option?
Bond to the power service grounding conductor
Whats the #4 bonding option?
Bond to the power service metal enclosure grounding lug (if available)
On ADTRAN 908e no status light display.
Boot strap mode
dbmv
Unit of RF signal strength-decibel-millivolt (BRSIS,pg.v)
The amount of electrons that pass a given point in the conductor in one second
Coulomb (NCT4_05pg32)
A figure of merit derived mathematically from the number and severity of signal leaks in a cable system. Compliance with Federal Communication Commission (FCC) regulations requires a CLI figure of merit of 64 or less
Cumulative Leakage Index (CLI) (NCT4_04pg24)
What information do you need to add a customer owned modem to an account using the ACEA Tool Useful Link in Einstein?
Customer Account Number, MAC Address, Make and Model of modem
In Einstein what toolkit is used for purchased content?
Customer Owned Purchase History (How8121)
CPE
Customer Premises Equipment
CPE
Customers Premises Equipment (BRSIS pg.v)
Dedicated layer-2 capacity between customer locations.
Dedicated Connectivity
While in the Recordings list on X1, what is the function of the D button?
Delete whatever is currently highlighted
Digital modulation scheme that changes the phase and the amplitude.
Digital modulation scheme that changes the phase and the amplitude.
"Device that separates or combines based on frequency."
Diplex Filter CT 5-1-11
"DHHS (Confined Space)"
Department of Health and Human Services (CS_SM Appendix 9 -1)
DOL
Department of Labor (CS_SM Appendix 9 -1)
shows the locations of the electronic equipment, including the headend and any hubs, also amplifiers, power supplies, and taps.
Design Maps
A right to use another person's real estate for a specific purpose.
Easement
What is the cost to a customer for EasyChange?
EasyChange is free to use if switching to a Comcast account. (HOW3669)
Used to support a single cable prior to lashing.
Economy block (NCT4_07pg79)
This is a on-site quality assurance device for BVE
EdgeMarc 4550 (BVE_Tech_Training_WAVE3_Refresher_PG26)
This is also referred to as the ESG (Enterprise SIP Gateway)
Edgemarc 4550
"The written or printed document that is provided by the employer to allow and control entry into a permit space and that contains the information specified in paragraph (f) of this section "
Entry Permit (Permit) (CS_SMpg110)
The person responsible for overseeing and determining if acceptable entry conditions are present at a permit space where entry is planned is called the
Entry Supervisor (CS_SMpg30)
"To kill by electrical shock "
Electrocute (NCT4_05pg124)
EMI
Electromagnetic interface
The pressure that causes electrons to flow in a circuit.
Electromotive force (NCT4_05pg31)
"Subatomic particles found in atoms that balance out the positive charge of a proton (within the nucleus) with their negative charge. "
Electrons (NCT4_05pg26)
EDVA
Embedded Digital Terminal Adapter
Any occurrence (including any failure of hazard control or monitoring equipment) or event internal or external to the permit space that could endanger entrants
Emergency (CS_SMpg109)
ESG
Enterprise SIP Gateway (BVE_Tech_Training_WAVE3_Refresher_PG26)
What are the levels of the network hierarchy? (Continuity)
Enterprise, Region, System, Headend, Node, Power Supply (NCT4_05pg200)
The action by which a person passes through an opening into a permitrequired confined space. Entry includes ensuing work activities in that space and is considered to have occurred as soon as any part of the entrant's body breaks the plane of an opening into the space
Entry (CS_SMpg110)
EOL
End of Life
What does the BVE End User Welcome Site provides?
End user guide, Equipment information, Helpful animations
The surrounding and effective capture of a person by a liquid or substance, possibly causing death by filling or plugging of the respiratory system or creating enough force on the body to cause death by strangulation, constriction or crushing.
Engulfing (CS_SMpg19)
"The surrounding and effective capture of a person by a liquid or finely divided (flowable) solid substance that can be aspirated to cause death by filling or plugging the respiratory system or that can exert enough force on the body to cause death by strangulation, constriction or crushing "
Engulfment (CS_SMpg109)
E911
Enhanced 911
EDTV
Enhanced definition television
NEC 300.21 covers
Firestop systems
Contains a snapshot of the interference potential to aircraft communications and navigation over a cable system's distribution plant.
Form 320 (NCT4_04pg127)
FEC
Forward Error Correction
How many tuners does the XG2 have?
Four [PRD1370]
A PRI with less then 23 "B" channels are called
Fractional PRI
Installation of pole hardware allowing for hanging of strand.
Framed (NCT4_07pg71)
FDM
Frequency Division Multiplexing
FM
Frequency Modulation
How can a customer cancel ecobill?
From the Manage Ecobill button on the Overview tab of the My Account page
The connector nut closest to (up against) the device being spliced.
Front Nut (NCT4_07pg35)
freezing of a body part.
Frostbite (CS_SMpg40)
Offers instructional yoga and fitness videos
Gaiam TV Fit and Yoga On Demand (CHI1487)
GUID
Global User ID (Einstein)
For air contaminants for which OSHA has not determined a dose or permissible exposure limit, other sources of information, such as Materials Safety Data Sheets that comply with the Hazard Communication Standard, 1910.1200 of 29 CFR Section 1910, published information and internal documents can provide guidance in establishing acceptable atmospheric conditions
Hazardous Atmosphere (CS_SMpg110)
This may be used as a terminal guy, or two guys can be used in a location where the strand changes direction.
Head guys (line guys) (NCT4_07pg22)
What is the benefit of using the Health Check toolkit?
Health Check is re-run on the specific equipment being troubleshot, saving time by not testing all equipment on the account. (Health Check Help)
muscular pain and spasms due to heavy exertion.
Heat Cramps (CS_SMpg40)
blood flow to the skin increases, causing flow to decrease to vital organs. Results in mild shock and can cause a stroke if not treated
Heat Exhaustion (CS_SMpg111)
"a life threatening condition in which the body's temperature control system that produces sweat to cool the body, stops working. Body temperature can rise so high that it causes brain damage or death. "
Heat Stroke (CS_SMpg40)
Offers a selection of LGBT movies and Series
Here TV On Demand (CHI1381/PRI1172)
HDMI
High Definition Multimedia Interface
should be worn until the strand is bonded to the grounding network, to prevent electrical shock in the event the strand being pulled contacts an energized power cable.
High voltage gloves (NCT4_07pg67)
The employer's written authorization to perform operations (for example, riveting, welding, cutting, burning and heating) capable of providing a source of ignition
Hot Work Permit (CS_SMpg111)
a life threatening condition that results in failure of the body's internal warming system.
Hypothermia (CS_SMpg40)
What do you need to pair to an RNG150?
XR8 Aim Anywhere adapter
is a test accessory that simplifies the location of reverse ingress sources.
I-Stop Reverse Test Probe "NCT4_02pg77"
"is a test accessory that simplifies the location of reverse ingress sources. "
I-Stop Reverse Test Probe(NCT4_02pg77)
What Browsers are supported for XI troubleshooting?
IE [version 8.x and above], Microsoft Edge, Safari [version 4.0 and above], Firefox [version 3.0.x and above], and Google Chrome [version 18 and above] (POL1095)
this is a device that provides hotel management with the ability to monitor the network and directs the user to the hotel's designated first page/splash screen.
IP3 Server Manager Server
What are the two versions of ip addresses?
IPV4 and IPV6
What is the minimum operating system and model requirement to download the Xfinity TV remote app on an apple phone?
IPhone 4G or later/iOS 7.1 or later (PRD1075)
Some materials - hydrogen fluoride gas and cadmium vapor, for example - may produce immediate transient effects that, even if severe, may pass without medical attention, but are followed by sudden, possibly fatal collapse 12-72 hours after exposure. The victim "feels normal" from recovery from transient effects until collapse. Such materials in hazardous quantities are considered to be "immediately" dangerous to life or health
Immediately Dangerous to Life and Health (IDLH) (CS_SMpg111)
IDLH (Confined Space)
Immediately Dangerous to Life or Health (CS_SM Appendix 9 -1)
"Seasonal and diurnal signal level variation cannot exceed 8 dB."
Impact of Climate (NCT4_04pg49)
"Induce an electrical surge in the cable, which must be shunted to ground "
Impact of Lightning (NCT4_04pg55)
What are the advantages of Port 587?
Improves security through use of required authentication and recommended TLS/SSL encryption. (HOW4839)
When plugging in the XR8 what does a continuous blinking light on the adapter mean?
Incompatible STB (PRD1320)
The displacement of the atmosphere in a permit space by a noncombustible gas (such as nitrogen) to such an extent that the resulting atmosphere is noncombustible
Inerting (CS_SMpg111)
A condition caused when packets are not received in the correct order, or when they take too long to arrive at their destination.
Jitter (ct.3pg.61)
This way of mounting an IAD to the wall is unacceptable
LED's pointing up
A device that generates a light source used in optical fiber communication.
Laser(NCT4_02pg84)
"is used to attach the end of the lashing wire to the strand. "
Lashing Wire Clamp (Bug Nut) (NCT4_07pg16)
Delay associated with inconsistencies, or impairments, in the data transport stream.
Latency (ct.3,pg.61)
"A fiberglass stick used to lift cable blocks and cables into place, utilizing the appropriate type of heads. "
Lay-up stick (NCT4_07pg81)
LASER
Light Amplification by Stimulated Emission of Radiation."NCT4_02pg84"
Acronym for LASER
Light Amplification by Stimulated Emission of Radiation.(NCT4_02pg84)
How Often can an XOD purchase be refunded?
Once per 12 months (How8121)
What is the process for resetting a customer's password if they do not have an email address or a cell phone number on file?
Open Users and Preferences Toolkit, click on the username, click on reset password, create a reset code, and walk customer through creating new password with reset code on xfinity.com/password
What determines the trunk type?
PBX and interface card type (Business class trunks pg7)
What signals are sent via the activations itg for legacy Motorola boxes?
Pairing/refresh and initialize
A conductor, such as the copper wire.
Path (NCT4_05pg26)
"An RF carrier used by the AGC or ALS circuitry of an amplifier to maintain a constant output level (and/or tilt) with changes in input level. "
Pilot Carrier (NCT4_08pg69)
"The type of connector most commonly used to attach a coaxial cable to active and passive HFC devices "
Pin connector (NCT4_07pg34)
used to install a female F connector to the threaded port of an active or passive device.
Pin-to-F Adapter (NCT4_07pg42)
What color indicators are possible for any device on which a Health Check is run?
Red, Yellow, Green, Grey (Health Check Help)
"Any condition in a permit space that is nor allowed by the permit during the period when entry is authorized "
Prohibited Condition (CS_SMpg112)
If a customer calls in about not being able to surf and their modem has a bootfile of walled garden, what signal needs to be sent to the modem?
Provisioning signal
Voice edge *11
Pull a call to a desk phone from smart phone or from smart phone to desk phone
"In some areas, it is the only approved cleaning method for fiber connectors. "
Push-pen to dry clean(NCT4_02pg104)
A CATV power supply without a load produces a near square wave that combines a non-linear increase and decrease of voltage or current with an extended maximum positive and negative peak value.
Quasi-square Wave (NCT4_05pg43)
used to prevent unwanted pay-off of strand from the cable trailer or reel stand.
Reel brakes (NCT4_07pg68)
What must an X1 box be capable of to use voice commands on the XR11?
RF Pairing
This is used to connect a monitored security system would line seizure
RJ-31X jack.
This cable connects two of the same devices together
RJ-45 crossover cable
This cable connects to different data devices together
RJ-45 straight cable.
In a phone installation what isolates the alarm panel from the emta in the telephone circuit?
RJ31X jack (ct3,pg239)
What type of wire connection is used to connect the IAD to the customers PBX?
RJ48c
What type of connectors are used from the IAD to meter for test call purposes?
RJ48c, bantam
Any enclosed channel designed for holding wires or cables.
Raceway
PE (Confined Space)
Registered Professional Safety Engineer (CS_SM Appendix 9 -1)
The 4 types of hunt groups available for VoiceEdge
Regular, Simultaneous, Circular, Uniform
What are the four types of Hunt groups
Regular, simultaneous, circular, uniform
"breaks the bonds holding the molecules together in the jackets of coaxial and fiber optic cables "
The Impact of UV Radiation (NCT4_04pg52)
RCA
Radio Corporation of America
Why is Port 25 blocked by Comcast?
Recommendation from M3AAWG and IETF, Port 25 lack of security has lead to it's use for the transmission of spam and malware from infected computers for nearly a decade. (HOW4839)
If a customer with an Xi3 is already watching a live channel when a pre-scheduled recording is about to begin what message will appear?
Recording Starting, your recording for <PROGRAM NAME> is about to start on a different channel. You will be automatically tuned in 24 sec. Cancel recording and continue options appear (How8682)
The personnel designated to rescue employees from permit spaces are called?
Rescue Service (CS_SMpg112)
"the opposition a material offers to the flow of current, is used to control the amount of amperage in a circuit. "
Resistance (R) (NCT4_05pg32)
Circuitry used to adjust the frequency response of an amplifier. A Mop-Up is a Response Network.
Response Network (NCT4_08pg69)
It may be anywhere from 60-90 volts alternating current (VAC) at a frequency of 20Hz.
Ring Voltage (ct3,pg.71)
a protective covering for hardline cable, typically made from galvanized steel or plastic that is placed over the exposed cable where it makes the transition from aerial to underground.
Riser Guard (NCT4_07pg117)
designed to expand in holes bored in rock or concrete.
Rock anchors (concrete anchors) (NCT4_07pg25)
this is used to catalog system maps (numbering system)
The Map Grid System
Central office server that routes calls to other IP based phones or through the PSTN
Softswitch
SDW
Solution design worksheet
This captures all of the technical details for a customer's voice edge account
Solution design worksheet
SDW
Solutions Design Worksheet
"used to connect two-pin or feed-thru type of connectors. This allows two different sizes of coaxial cable to be connected together. "
Splice block (In some areas, a PBA may be used as a splice block) (NCT4_07pg41)
used when a straight pole line is subjected to extreme sideward forces, typically in the form of wind. There may be two of these guys on a pole, both at a ninety-degree orientation to the pole line.
Storm guy (may also be referred to as a line guy.) (NCT4_07pg24)
used to connect two pieces of the same size coaxial cable together.
Straight splice connector (NCT4_07pg36)
"This is a steel support wire to which the coaxial and fiber optic cables are lashed in aerial installations. "
Strand (NCT4_07pg15)
shows streets with pole and pedestal locations and includes the span length or footage between these items. It also includes symbols indicating the other service companies using a pole, such as the power company, the telephone company, or both.
Strand Maps
This device is selectively placed at pole hardware locations to prevent dangerous strand sag
Strand brake (NCT4_07pg67)
Is the concept of partitioning large networks into smaller segments.
Subnetting or subnetworking (CT4 4.2pg.5)
A telephone line dedicated to a specific sub.
Subscriber Line
SVGA
Super Video Graphics Array
When a telephone is on-hook, there is a potential difference of 48 volts between the tip and ring.
Supervisory voltage (ct3,pg.71)
SAR
Supplied Air Respirator (CS_SM Appendix 9 -1)
A device that allows the telephone company to route and connect customers to one another.
Switch
What type of trunk connects PBX to switch?
Switched Trunks (Business Class Trunks pg7)
BVE day of install Name 5 things the SDW can be used to determine
Telephone Numbers, Seat Types, User Names, Extensions, Phone Models, Phone MAC Addresses, Shared Call Appearances, Busy Lamp Fields, Voicemail, Hunt Groups, Auto Attendants
used at the end of pole lines
Terminal guy (NCT4_07pg23)
The process by which the hazards that may confront entrants of a permit space are identified and evaluated.
Testing (CS_SMpg113)
Business Class Technicians should be installing this with every eMTA
The Battery "tech talk 5/29/15"
is one of the few devices that can monitor leakage in the LTE bands
The Rhode & Schwarz Cable TV analyzer (NCT4_04pg66)
"This opened opportunities accross the United States for more competition in Cable TV markets "
The Telecommunications Act of 1996
This app allows customers to live stream and share recorded videos and photos from their smartphone to their own X1 set-top box, or to another customer's smartphone or X1 set-top box
The XFINITY Share mobile app
What does the CAE lookup field in Einstein show?
The name and NT login details of all agents who have accessed the account over the past 90 days (HOW4285)
Which layer has specifications that include connectionless communications connection-oriented communications, flow control, windowing, and acknowledgements
Transport or layer4
portable bonding connections installed at the location where the strand is spooled from the cable trailer or reel stand.
Traveling grounds (NCT4_07pg68)
effects similar to frost bite due to prolonged exposure to water and cold on the skin combined with a lack of blood flow due to the cold.
Trench Foot (CS_SMpg40)
is accomplished with specialized tractors, which cut the trench and remove the soil in a single action.
Trenching (NCT4_07pg128)
This type of virus, once on a computer, will capture information such as usernames and passwords or allos a hacker to gain control of the computer.
Trojan Horse
How often can you use an Xfinity Wifi Complimentary Session?
Twice per 30 days with non concurrent sessions in a 24 hour period (PRD1130)
What do you do if TCP/IP does not automatically refresh the DNS table after flushing DNS?
Type ipconfig/registerdns at the command prompt to refresh all DHCP leases and re-register DNS names. (HOW6249)
What authentication is required for use of an email client?
UID and Password (HOW4168)
What information will be needed to utilize EasyChange?
UID and Password for both accounts (HOW3669)
An important part of the underground plant is the vaults and pedestals and are called?
Underground Enclosures (NCT4_07pg115)
UC
Unified communication
VLAN configurations can be changed within the customer's network without the need to coordinate with Comcast
VLAN Transparency
Group of computers that communicate as If they were attached to the same wire, regardless of their physical location
VLAN/virtual LAN
blow the hole
Ventilate the space (CS_SMpg10)
What steps will be taken with a subscriber using USB connection to internet?
Verify device is operational, Re-Install USB cable modem drivers, Check if customer has working Ethernet Port, Switch to Ethernet connection. (POL1095)
What troubleshooting will be performed with NICs (wired or wireless)?
Verify device is operational. (POL1095)
Name 5 trouble shooting steps a CAE can walk a customer through with an internet browser?
Verify if the customer is using a supported browser, Verify the browser settings and configuration (clear cache, enable/disable pop-up blocker and disable proxy settings), Clear cache, history, and temporary settings, Verify the security and privacy settings, Verify to permit Comcast access, Verify the LAN settings to correct to permit browsing, Bookmark http
List 6 tasks a CAE can complete when troubleshooting Xfinity Connect.
Verify that the customer's username and password are active, Verify the customer is not over the mail quota, Send a test email through Einstein, Verify that the email forwarding is not enabled, Verify that the subscriber is using XFINITY Connect or XFINITY Connect Lite, Check for known issues/error codes, Troubleshoot voicemail issues, Troubleshoot Address Book issues, Troubleshoot Calendar issues, Direct the customer to XFINITY Connect Help, Educate the customer on XFINITY Connect functionalities
What are the 3 ways that CPNI can be verified to reset a UID password for a customer?
Verifying the CPNI PIN, answering the security question, or calling the customer at the TN of Record
How do you Resend a customer a CPNI PIN?
Via the Resend CPNI PIN Toolkit in Einstein (Einstein)
This was retired on XBOX 360 and Samsung Smart Tv (2012 versions)
Xfinity Ondemand app
"Used in conjunction with a lay-up stick to lift cable blocks and strand. "
Wire raising tool (NCT4_07pg67)
This type of virus, once on a computer, will replicate itself and spread to other computers, often through a computer network.
Worm
What equipment is required for use of Send to TV?
XG1 Device, Xfinity Internet and HD video output resolution (PRD1240)
What are the requirements for "Send to TV"
XG1 Device, Xfinity Internet, High Definition video output resolution (PRD1240)
What remotes are compatibile with the XR8 Aim Anywhere Adapter?
XR2 & XR5 (PRD1320)
AASHTO
american association of state highway transportation officials
a continuous signal or carrier that varies in amplitude or frequency as a function of changes at its input
analog signal (NCT4_03pg45)
A/D
analog to digital
A&I
architecture and infrastructure
What's the color of the #11 pair in a 25 pair cable?
black/blue
What's the color of the #14 pair in a 25 pair cable?
black/brown
What's the color of the #13 pair in a 25 pair cable?
black/green
What's the color of the #15 pair in a 25 pair cable?
black/slate
used phone jacks
blue bin
What status should SSL Encryption be set to for use of @comcast.net email with an email client?
checked or enabled (HOW4168)
there are no _____ _____ with confined spaces!
close calls (CS_SMpg10)
CMOS
composite metal oxside semi conductor
CW
continuous wave (NCT4_04pg101)
This is defined as one complete sine wave.
cycle (NCT4_05pg47)
XRE-00143
dvr program did not record
list the 7 Comcast touchstones?
employee focus, ethics, enthusiasm, diversity, flexibility, quality, respect
"used to counteract the horizontal component of forces placed on poles by the strand and cable."
guy and anchor (NCT4_07pg20)
"a number in degrees fahrenheit (F) that tells how hot it really feels when relative humidity is added to actual air temp "
heat index
This site provides a list of all currently approved cable modems and EMTA devices.
http
What is the BVE End User Welcome Site?
http
What is the refer a friend website?
http
Incoming mail server name
imap.comcast.net (HOW4168)
What should the Incoming Mail Server (name) of an email client be set to in order to support @comcast.net email?
imap.comcast.net (HOW4168)
When can CATV (V-Rated) cables be used in plenum space or vertical shafts in business buildings?
in conduit or vertical tubing using firestops between floors
XRE-00027
incorrect phone number (activation )
I-pictures, P-pictures, B-pictures
interactive, predictive, bi-directional
used fluorescent and cfl lights
lamp box
Suitable levels of Lower Explosive Limit (LEL) and Lower Flammable Limit (LFL)
less than 10% (CS_SMpg34)
What are two types of line power supplies currently being used in our networks?
the standby and the non-standby power supply (NCT4_05pg135)
conduit
orange bin
COVERS permit required confined spaces
osha 1910.146
the vertical and horizontal route of the telecommunications cable
pathway
PIM
panel interface module
PIR
passive infra red
"A card made up of material similar to photographic film that changes colors when exposed to light. "
photosensitive card(NCT4_02pg96)
Which layer has specifications that include pin layouts, voltages, cable specifications, hubs, repeaters, and network, interfaces?
physical layer or layer 1
Which layer has specifications that include MPEG (encoding and compression of audio and video data) and SSL(secure sockets layer) which encrypts data transmitted over the internet
presentation or layer 6
"Clip guns that use a half-round plastic insert to _______ ________ the cable are acceptable for use. "
prevent crushing
RSSI
recieved signal strength indication
What's the color of the #6 pair in a 25 pair cable?
red/blue
What's the color of the #9 pair in a 25 pair cable?
red/brown
What's the color of the #8 pair in a 25 pair cable?
red/green
What's the color of the #7pair in a 25 pair cable?
red/orange
What's the color of the #10 pair in a 25 pair cable?
red/slate
The most common type of easement is the right to travel over another person's land, known as a?
right-of-way
structured so that every network device on the network has exactly 2. All packets travel along a ring in the same direction.
ring topology
SCBA
self-contained Breathing Apparatus (CS_SM Appendix 9 -1)
Which layer has specifications that include NetBIOS , which establishes connections in windows networks, and PPTP, which creates a secure communication channel through a public network.
session or layer 5
What is the website that a customer can go to to purchase additional remotes?
store.xfinity.com
what is included in the Lutron Caseta Wireless Lighting Starter Kit (Plug In)
the Caseta Wireless SmartBridge, two Caseta Wireless plug-in dimmers, and two Pico remote controls (Xfinity.com)
3WC
three way calling
The purpose of a manhole shield?
to prevent any objects or personnel from falling into a manhole (CS_SMpg36)
XRE-00021
tuning error unable to tune to previous or current channel
the process of placing an entire packet within another packet and sending it over a network.
tunneling
It is essential that double lashing be used when?
two or more cables, all trunk cables, and at street and RR crossings. (NCT4_07pg98)
2WC
two way conduit
barricades intended for use on roadswhere traffic flowis maintained through the traffic contol zone?
type 1 and type 2
type of barrier used to create road closure ?
type 3
low intensity flashing light should be visible at 3000'
type A
high intensity flashing light should be visible at 1000'
type B
steady burn light should be visible at 3000'
type C
error code 8015 on X1 ?
unable to change thermostat settings on x1 device do to connection issue
XRE-00036
unable to find account # (account likely entered incorrect)
XRE-00001
unable to locate guide
How does an Xfinity customer access easy change?
www.comcast.net/easychange (HOW3669)
Where can a customer go to create a username once they've ordered service?
www.xfinity.com/getstarted
Where are self-help options for customers wishing to troubleshoot Xfinity Internet issues available?
xfinity.com/internethelp (POL1095)
xfinity tv go website ?
xfinitytv.comcast.net
What website does a customer go to for an in-home experience on their PC?
xtv.comcast.net (HOW8765)
What's the color of the #16 pair in a 25 pair cable?
yellow/blue
What's the color of the #19 pair in a 25 pair cable?
yellow/brown
What's the color of the #18 pair in a 25 pair cable?
yellow/green
What's the color of the #17 pair in a 25 pair cable?
yellow/orange
What's the color of the #20 pair in a 25 pair cable?
yellow/slate
Where would a customer go to get help on BVE features, watching videos, and get general help information
Business.comcast.com\getstarted
Tie Trunk
Connects a PBX to PBX
The most important characteristic of feedback is
Context
The IAD should have what three things labeled in visible location
E911 sticker, customer service number, Mac address
What are the two types of site-to-site VPN's
Extra-net and Intranet
What meter is used to verify a trunk IAD is working properly
JDSU HST-3000
This device converts ethernet to a coaxial signal
Mega port gateway
This device converts coaxial signal back to an ethernet
Mega port outlet
SIP
Session initiated protocol
SCA
Share call appearance
Connectivity statistics for the previous day, or for the previous seven-day, or 30-day period can be viewed through out Secure Web Portal
Web-Based Reporting
Used in ducts, plenums, and other spaces used for environmental air
"CATV P cct3"
What type of wire should be used to ground the IAD
# 6 AWG SOLID COPPER
NEC article 800 covers
Cable routing standards.
What is created in Visio
Call flow diagram
The satin jumper from EMTA to phone jack should be
Electrically straight