2018 A New Way to Negotiate

What investment proposal method produced the highest scores among Nissan customers on the FY17 April-December Owner First Survey (OFS) results?

Figures shown on a computer screen or tablet

What are the benefits of eDesking?

Reduction of lengthy negotiating sessions that damage customer satisfaction Replacement of handwritten proposals that customers find unreliable Fewer customer objections

Dealerships that have adopted eDesking generally say the method has made negotiations more ________.

Satisfying

What does the term "eDesking" refer to?

The presentation of electronic investment proposals on a computer or tablet

An eDesking advantage over verbal negotiations is that:

There is less chance of a misunderstanding that can damage satisfaction

Lease or loan options shown during eDesking can be easily adjusted by changing inputs such as ________.

all except: Sales consultant commissions

What is eDesking's key advantage?

Customer can select from multiple lease and loan options