2020 NCAR 2.0
In the Consultation tile, what does the Colors tab allow you to see?
Exterior and interior views of colors and combinations, which you can rotate to view from all angles Exterior and interior colors Color combinations by trim level
The Inventory section in NCAR 2.0 displays both your inventory and the inventory of neighboring Nissan Dealerships.
False. Only your Dealership's inventory is displayed in NCAR 2.0; however, you may perform an NCAR Delivery on a vehicle from another Dealership's inventory by entering the VIN.
In the Feature Selection section of NCAR 2.0, it is mandatory for you to review all of the "Recommended Features" with the customer.
False. The purpose of Feature Selection is to allow the customer to select only those features for which they would like further explanation. The customer may de-select recommended features, and select additional features. There is no minimum or maximum number of features the customer must select.
In Feature Presentation, what is required to satisfy the "Owner Services" section?
Having a conversation with your customer about the benefits of registering for a MyNISSAN Owner Portal account, and if equipped, NissanConnect® Services, as well as checking the box next to "Review Owner Services with customer"
In the Consultation tile, what does the Model Match feature do?
Helps you perform a feature-based Needs Assessment Allows customers to select features that interest them, and then finds the models that match
Which items are included with the Feature Selection step of NCAR 2.0?
How-to videos "Learn More" buttons Vehicle-specific Delivery checklist
What are some benefits of the NCAR 2.0 Customer Mode?
It can help keep them engaged during transitional moments in the sales process It can help them to emotionally connect to the vehicle and "own" it Customers can explore vehicles and key features on their own
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides, and other information?
NCAR 2.0 will email the information to the address provided
Which types of vehicle inventory can be searched in NCAR 2.0 on your smartphone?
New vehicles CPO vehicles
Does the Delivery Confirmation document list all of the features equipped on the customer's vehicle?
No, only features selected by the customer are listed
The Feature Presentation list includes:
Only features selected by the customer, plus additional mandatory conversations not related to a specific vehicle feature
What functionality can be accessed in NCAR 2.0 using a smartphone?
Only non-customer-facing functionality (Customer Selection, Inventory, Delivery Readiness, and Send Vehicle Materials)
What does "Create Lead" allow you to do?
Quickly create a basic customer profile/showroom lead by entering only the customer's first and last name, along with their email address
In the Consultation tile, what does the vehicle's "Why [Model Name] Overview" page show?
The model's key features in selectable photos that you can tap on to learn more
You can research prior model year vehicles in both Consultation and Guest Drive tiles.
True
The NCAR 2.0 Delivery Readiness step can be completed on your smartphone.
True. By accessing NCAR 2.0 on your smartphone, you can complete the Delivery Readiness step.
The Feature Selection step only lists features linked to the specific VIN entered.
True. Only VIN-specific features are shown.
It is possible to see a vehicle's Monroney label using NCAR 2.0.
True. Under Search Inventory, you can select a model and click on the "Window Sticker" link to connect to the vehicle's Monroney label.
Where in NCAR 2.0 can you access your Dealership's Service scheduling portal and schedule your customer's 1st Service appointment?
Upon completion of Feature Presentation, when a prompt offers access to the Dealership's Service scheduling portal In the Owner Services tile
Which of the following information is NOT available for each new vehicle in Inventory?
Vehicle invoice
When should NCAR 2.0's "Training Mode" be used?
When you are becoming familiar with NCAR 2.0, and not when you are with a customer
Is NCAR 2.0 available in languages other than English?
Yes, the customer-facing areas are available in Spanish as well as English for a more customized experience
Is it possible to use NCAR 2.0 with an off-site Delivery at a customer's home or place of business?
Yes, with a cellular connection via either a jetpack, 4G-enabled tablet, or hotspot from a cellphone
When the customer completes Feature Selection and hands the tablet back to Dealership staff, what password allows you to proceed?
delivery
Which of the following is a link included in the email sent to the customer after a Delivery is completed via NCAR 2.0?
eQRG (electronic Quick Reference Guide) How-to Videos
Customer Selection shows customer activity at your Dealership within the last:
30 days
What is NCAR 2.0's Customer Mode?
A customer-friendly mode that allows customers to Learn More, Compare Two (Nissan models), and/or Find a Match based on features A secure portal that allows customers to explore NCAR 2.0's Consultation functionality on their own
Which is the best description of the Delivery Readiness step in NCAR 2.0?
An inspection completed by Dealership staff after the customer selects their new vehicle to ensure that the vehicle is in showroom condition and ready for customer Delivery
Tips shown for features during the Feature Presentation step:
Are reminders to Dealership staff on how to properly present a feature
Which database(s) does NCAR 2.0 search for customer profiles?
Both Nissan's master database and your Dealership's CRM system (if integrated with NCAR 2.0)
Based on survey responses, what are the benefits of using NCAR 2.0?
Choose ALL
In the Consultation tile, what does View All Versions allow you to do?
Choose ALL
Which of the following information is available in NCAR 2.0 for each CPO vehicle?
Choose ALL
Which of the following practices are recommended when using a tablet with a customer?
Choose ALL
Which resources can you email to a customer via the Send Vehicle Materials button using NCAR 2.0 on a tablet or a smartphone?
Choose ALL
Which ways can you search NCAR 2.0 for a new vehicle in Inventory?
Choose ALL
The Consultation tile in NCAR 2.0 gives you access to what content?
Colors, What's New, and Competitors Model Match (feature-based needs assessment) Trim Level Comparisons and Side-by-Side Model Comparisons
Which of the following are true regarding how a customer can review and complete Feature Selection?
Customer can review on their own at the Dealership while staff is securing paperwork or inspecting the vehicle Customer can review features "shoulder to shoulder" with the Dealership staff anytime after agreeing to take Delivery of the vehicle Dealer can send the customer an email, allowing them to access NCAR 2.0 on their own smart device and complete Feature Selection at home to take Delivery at a future time/date
What are some benefits of the NCAR 2.0 Customer Mode?
Customers can explore vehicles and key features on their own It can help them to emotionally connect to the vehicle and "own" it It can help keep them engaged during transitional moments in the sales process
Which steps must have been completed before you can access the Feature Presentation section of NCAR 2.0?
Delivery Readiness and Feature Selection
What does the Send Vehicle Materials button allow you to do?
Email customers Digital Brochures and Competitive Comparisons Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and Guides for individual models
In the Consultation tile, what does the Colors tab allow you to see?
Exterior and interior views of colors and combinations, which you can rotate to view from all angles Color combinations by trim level Exterior and interior colors
