2024/25|WGU Introduction to Communication - C464 |Comprehensive questions and verified answers/accurate solutions|Already graded A+|Get it 100% correct.

Describe the first dimension of communication competence

(Appropriateness) being alert to and aware of what behaviors are appropriate in light of the context competent communication begins with an analysis of people, your intended communication goal, the nature of the environment, and the physical setting. Assessing the appropriate approach requires: astute grasp of unique situational features, norms, and expectations as well as the personal characteristics of the communicators involved. Being appropriate involves effort, awareness, and a willingness to relate to people and to learn about them. Despite the energy and work it requires, becoming skilled at observing and evaluating situations and people can result in satisfying, effective communication

Describe the second dimension of communication competence

(communication skills) communicators have a wide range of communication skills available, and they use them all at various times, based on what the situation demands . These communication skills take time to build and develop and frequently require fine-tuning. Competent communicators look for ways to strengthen and improve their skills across the lifespan by taking courses like this one, reading books on the subject, participating in training and development workshops and seminars, communicating with a wide range of people and in many situations, and reflecting on the feedback they receive and the outcomes of their communication.

Describe the final dimension of communication competence

(motivation) Your motivation to communicate may vary according to the situation and even the hour of the day.Many factors can influence our level of motivation to communicate, including our perception of the importance of the issue, our overall attitudes about the situation, our feelings of similarity to our interaction partners or audience, social anxieties, and our expectations or predictions about the values and benefits of communicating. Our mood, energy level, and state of self-confidence all play a role too. In other words, something as simple as a bad hair day can discourage us from interacting with others.

What are the 4 primary challenges to communication

1. Effective communication requires significant intellectual and psychological resources. 2. Not everyone we encounter will appreciate the value of communication. 3. We may over-rely on digitally mediated communication. 4. We live in a diverse world where intercultural understanding can be difficult.

Reasons communication is important

1. helps us navigate personal challenges 2. gives us an edge personally and socially 3. helps people succeed at work 4. Helps people contribute positively to their communities 5. vital to developing as a complete person

What are the 4 principals of selection

1. principle of selective exposure 2. principle of selective attention 3. selective perception 4. selective recall

Arjun is beginning to search for a job and is in the midst of interviewing. What should Arjun keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be (yes) or would not be (no) appropriate actions taken by Arjun that would result in effective communication. He should try to understand and predict the needs and responses of the interviewer/s. A. Yes b. No

A. Yes

Explain the meaning of "We Live in a Diverse World Where Intercultural Understanding Can Be Difficult"

As technology connects us with people that we may not have known previously, or people whom we had once spoken with just a few times a year because of the cost of long-distance phoning and the inconvenience of letter-writing, we perceive that the world is becoming a true global village. Although digital media make it convenient to communicate with people across the country and around the globe, these media do not always make our communication easy or effective. Interaction becomes challenging when we discover that the individuals we are connecting with are very different than we are. From how we manage time to what native language we speak, communication is challenging when we do not share the same values and traditions.

"Effective Communication Requires Significant Intellectual and Psychological Resources" explain what this means

As you interact with others, you use your intellect, emotions, and assessment of others' needs and motivations to create and exchange, make sense of, and respond to messages. In other words, communication is a lot of work! In order to communicate effectively: We must determine how to best package and deliver a message by developing the ability to understand and predict the needs and potential responses of others. During communication, we must be aware of and responsive to the feedback we receive from others to assess whether our approach is creating the meanings we intend in the minds of other communicators. After an interaction, it is also important to pause, reflect, and evaluate both the process and outcome of communication in order to determine the next steps.

Does the process of communication begin before or after any verbal or nonverbal messages are transmitted

BEFORE Many communicators enter into interactions without a clear understanding of what they hope will happen, and they rarely leave feeling satisfied or understood. Thus, the communication process begins before any verbal or nonverbal messages are actually transmitted; in fact, one truism of all human communication is that a great deal of the experience takes place below the level of consciousness

Explain why context matters:

Context matters because inherent in any setting are prescribed, or normative, roles and rules.

Fill in the blanks: Tony has an appointment with a new doctor. He has been to medical appointments before, so the ______________(context, role, rule) of communication is familiar to him. Tony may not know his doctor personally but still discusses his personal health, because his doctor assumes the_________________ (context, role, rule) of a professional healthcare expert. As a patient, Tony can trust that conversations with his doctor will remain private because of the ____________ (contexts, roles, rules) regarding doctor-patient confidentiality.

Context, role, and rules

Explain The linear model of communication Phase 1

Deciding on the message: Sender selects the ideas he/she wishes to convey to the receiver

Explain decoding:

Decoding is the opposite of encoding (the activity that the sender engaged in at the beginning of the exchange). The receiver translates the symbols (words, sounds, and gestures) perceived into thoughts and feelings.

Explain The linear model of communication Phase 5

Decoding the message Receiver assigns meaning to words/sounds and or gestures being communicated

What is "baggage" that communicators can bring to interaction?

Emotions, past experiences, relational history, and fears make the process of planning for, engaging in, and evaluating communication very challenging.

Explain The linear model of communication Phase 2

Encoding the message Sender translates the message by assigning his/her thoughts and feelings to words, sounds, and or gestures

True or false: communication is a simple one-way activity in which the sender "tells" and the receiver "listens."

FALSE

What does this mean? Our previous interactions with one another influence our present communication.

Have you ever heard the saying, "What has been said cannot be unsaid"? What people say during an interaction is highly dependent on any communication history they may have. For example, if you have experienced a recurring conflict in a relationship, then you know the power that disagreement has on future communication, even when the problem has seemingly been resolved. We may become tense and anxious when the topic comes up, because we expect that the discussion may turn into an argument, as it has in the past. We then become defensive or shut down the interaction. Previous communication experiences with a specific person, or in a specific situation, may also reveal effective or useful approaches that can be used again. What has happened in the past, positively or negatively, significantly affects how we make sense of present interactions.

Linear model of communication - put in order 1. professor conveys his message 2. student turns attention to professor when he is speaking 3.Professor assigns words and gestures to his ideas 4.Professor considers what idea he wants to convey 5.student translates message into thoughts, ideas, and feelings

IN ORDER: 1. .Professor considers what idea he wants to convey 2. .Professor assigns words and gestures to his ideas 3. professor conveys his message 4. student turns attention to professor when he is speaking 5. .student translates message into thoughts, ideas, and feelings

What is technostress

It is a communication overload stemmed from constant connection to others through smartphones, the Internet, and social This causes people to become unable to process and competently respond to all of the messages the are exposed to.

Post hoc ergo propter hoc:

Latin for "after, therefore because of," this fallacy occurs when one event that precedes a second event is assumed to have caused the second event. This fallacy resembles superstition. F For example, when a group of basketball fans believe that they caused their team to win by sitting in a specific arrangement while watching the game, their reasoning employs a post hoc ergo propter hoc fallacy. They sat in a particular arrangement and then the team won, so clearly their seating arrangement was responsible for the win.

Explain: "The channel we use affects the process and outcome of communication"

People communicate differently based on the channel being used. For example, you may be much more formal in your written communication than in your verbal interactions. You may feel more comfortable expressing opinions in mediated contexts, such as email, microblogs, or social network sites, than you would otherwise, using face-to-face communication. the medium selected for communication shapes the very nature of human association

Explain The linear model of communication phase 4

Perceiving the message Reciever detects that information is being communicated and classifies it based on his/her own knowledge and experience

Jose is getting sick of finding dirty dishes in the sink every morning, so he decides to raise the issue with his roommate, Steve. Jose confronts Steve directly and demands that he immediately start cleaning up after himself. This conversation does not go well and quickly turns into an argument. Jose did not intend to upset Steve, whom he considers a friend. He also understands that as long as Steve is angry, the dirty dishes will likely remain a problem. What should Jose do? a. Jose should be more accommodating when talking to Steve about the dirty dishes in order to reach a productive solution. b. Jose should wait a few days, then remind Steve about the dishes. c. Jose should be more direct with Steve and just tell him that he needs to clean up after himself.

a. Jose should be more accommodating when talking to Steve about the dirty dishes in order to reach a productive solution. In changing his approach this way, Jose is recognizing Steve in the communication process.

What was was the first unified conceptualization of communication and helps to introduce the basic elements common to any communication interaction

The linear model

Describe why the transactional model is more realistic than the linear model of communication.

The transactional model specifically considers communication as dependent on many factors such as context, relationship between communicators, socio-cultural situation, and the simultaneous communications of both individuals. It does not see communication as simple or moving in one direction, but rather acknowledges the reality that effective communication will always have to overcome multiple challenges.

Explain "The nature of the relationship between communicators should and does influence our communication behavior"

The type of relationship that you share with your communication partner(s) matters. Whether you are strangers, acquaintances, or intimates will influence how you package and deliver the content of your message, and how it is received and transmitted.

Explain The linear model of communication Phase 3

Transmitting the message The act of delivering the message through speech, writing, and other channels

TRUE or FALSE Even when only one party, the sender, is speaking, all people involved are engaged in communication.

True The receivers might smile, take notes, nod off to sleep, nod in agreement, frown with confusion or in disagreement, think deeply about an idea, or they might offer verbal responses to the sender and ask questions themselves. These new messages represent feedback, the verbal or nonverbal message that a receiver provides to the sender as he or she perceives and assigns meaning to the sender's message.

What does this mean? Communicators are simultaneously encoding and decoding messages at all times during an interaction.

Using our previous experiences, knowledge, expectations, and biases, we often begin to decode a message before a sender is through encoding and transmitting it. For example, Rich's father has lectured him for years about the importance of a budget. So, Rich was understandably nervous about asking his father for a loan and annoyed, too, as he anticipated the lecture he was about to receive from his dad.

Nnedi is home from college visiting her parents and grandparents for a holiday weekend. At Thanksgiving dinner she tells her family about her classes at school including a communications course. Later in the evening she tells an off-color joke. This upsets her grandmother. What part of competent communication is she not practicing? a. Nnedi has not been able to sense what is appropriate in her situation. b. Nnedi is not properly motivated to communicate with her family. c. Nnedi is not taking steps to improve her communications skills.

a. Nnedi has not been able to sense what is appropriate in her situation. Nnedi did not understand the norms and expectations of the people with whom she was communicating.

Which model of communication illustrates that, while not speaking out loud, Parker is still actively engaged in communicating messages? a. The transactional model of communication b. The linear model of communication

a. The transactional model of communication This model accounts for body language, gestures, and other nonverbal feedback.

Which of the following actions is most important following a conversation? a. You should remember the main argument you were making in your conversation. b. You should offer a critique of the other person's communication skills so they can improve. c. You should decide whether you or the person you were talking to was the best communicator. d. You should pause, reflect, and evaluate both the process and outcome of communication in order to determine the next steps.

a. You should remember the main argument you were making in your conversation. When you pause, reflect, and evaluate both the process and outcome of an interaction, you can build on your communication skills

When we communicate successfully and stimulate meanings in the minds of others, we achieve: a. Understanding b. Persuasion c. Agreement d. Compromise

a. understanding The basic purpose of communication is to achieve understanding between individuals.

Arjun should focus on the message he is trying to convey regardless of the responses and feedback he may get from the interviewers. a. YES B. NO

a. yes During communication, we must be aware of and responsive to the feedback we receive from others to assess whether our approach is creating the meanings we intend in the minds of other communicators.

Users of today's communication technologies may be more susceptible to burnout. Yes No

a. yes Instantaneous, 24/7 communication can leave users feeling overwhelmed, leading to "technostress."

He should pause, reflect, and evaluate after every interaction. a. Yes b. No

a. yes After an interaction, it is very important to pause, reflect, and evaluate the process and outcome of communication to determine the next steps.

Pablo has a busy semester, and he does not want to give too much time to the course. So he puts off working through the course, figuring that he'll spend a couple of weeks at the end of the semester doing it all at once. In the end, he fails the final exam. His principal mistake was that he did not a.properly assess the task. b. accurately evaluate his own strengths and weaknesses. c. plan an effective strategy for working through the course. d. successfully monitor his own performance. e. adjust his approach

a.properly assess the task.

Which of the following is NOT one of the primary challenges of communication? a. Our reliance on digital mediated communication b. Our desire to persuade others c. Our diverse world with many different sociocultural situations d. The intellectual and psychological resources required

b. Our desire to persuade others This is not among the primary challenges of communication.

With access to technology that allows us to communicate with anyone, anywhere, at any time, we have become better all-around communicators. a. Yes b. No

b. no Sensitive and difficult conversations that should take place in person are restricted or avoided when conducted over electronic media.

Which of the following is NOT vital to communication competence? a. Continuing to develop your communication skills. b. Being motivated to communicate. c. Adhering to the communications style that you were brought up with. d. Being sensitive to your surroundings.

c. Adhering to the communications style that you were brought up with. Communication competence is comprised of three interrelated skill sets or dimensions: appropriateness, communication skills, and motivation.

What can Dwayne do to more effectively communicate with Aleisha and help her feel more comfortable at work? a. Dwayne can continue to tell jokes when Aleisha is around so she'll know he does this with everyone. b. Dwayne should change his easygoing, joking style of communication because it seems to have offended Aleisha. c. Dwayne can explain to Aleisha that he meant no offense and was trying to be friendly with her, but that he understands why Aleisha might not have appreciated the humor.

c. Dwayne can explain to Aleisha that he meant no offense and was trying to be friendly with her, but that he understands why Aleisha might not have appreciated the humor This would both recognize that Dwayne is in an authority position and acknowledge Aleisha's feelings as an employee.

Hakim and Julie are getting ready to meet a few of their actor friends for a nice dinner and a night out clubbing. Julie is already dressed and notices that Hakim has been trying on many different outfits and seems to be frustrated. Julie notices the time and tells Hakim that they need to leave soon. Hakim sighs and turns to Julie and asks, "do you think I look like I've gained weight?" Julie pauses, unsure of what to say. How does this situation pose a problem for the linear model of communication? a. This situation does not pose a problem for the linear model of communication. b. There is nothing in Hakim's question for Julie to decode. c. Hakim's message is ambiguous and may have nothing to do with his intent.

c. Hakim's message is ambiguous and may have nothing to do with his intent. Correct. Sending and receiving messages becomes complicated by an individual's psychological or emotional states.

Cillian is having trouble being taken seriously at work because he tends not to speak up in meetings unless someone asks him a direct question. What can Cillian do to help solve his problems at work? a. He can actively listen during meetings by taking notes and making eye contact with whomever is speaking. b. He can write an email to his direct supervisor explaining why he would be better qualified for a particular project or assignment than the person to whom it was assigned. c. He can regularly remind himself of the opportunities he has missed by not communicating, such as important assignments given to coworkers when he was just as capable. d. He should offer to stay late and take on additional responsibilities to help make up for his lack of communication.

c. He can regularly remind himself of the opportunities he has missed by not communicating, such as important assignments given to coworkers when he was just as capable.

Which of the following is NOT one of the primary challenges of communication? a. Our reliance on digital mediated communication b. Our desire to persuade others c. Our diverse world with many different sociocultural situations d. The intellectual and psychological resources required

c. Our desire to persuade others This is not among the primary challenges of communication.

Define roles:

clearly defined and specialized functions that each member of the team possess

Which of the following best explain why the transactional model of communication is more realistic than the linear model? a. It does not see communication as simple and moving in one direction. b. It takes any communication as dependent on multiple factors, including context, relationship between communicators, and the medium of communication. c. It allows for the possibility of a communicator using multiple channels. d. A, B, and C.

d. A, B, and C. All three answers describe why the transactional model of communication is a realistic model of communication.

ameela has worked her way through the entire course by skipping the text and jumping straight to the activities, which she enjoys. When she doesn't get an answer right on one of the activities, she tries the other answers until she discovers the correct one. Unfortunately, she does not pass the final exam and has to retake it. "Oh well," she sighs. "Back to the drawing board." Once again, she opens the first unit, skips the text, and goes straight to the activities. Jameela has failed to: a. properly assess the task. b. accurately evaluate her own strengths and weaknesses. c. plan an effective strategy for working through the course. d. successfully monitor her own performance. e. adjust her approach.

e. adjust her approach.

When communicating globally in the business context, you need to understand the:

economic and social conditions of the other communicators.

Viewing human communication as a ____________ for achieving mutual understanding among communicators, rather than as a ___________ event, can help us begin to overcome, or at least to manage, some of the challenges that make human communication difficult.

process, singular

What does encoding mean"

refers to a psychological process in which the sender of a message assigns symbols, such as words, sounds, or gestures, to his or her thoughts and feelings.

What is noise in the context of communication

refers to any auditory, visual, or psychological distraction that interferes with the sending and receiving of messages. *can be your own thoughts!

Describe communication competence:

refers to one's ability to "choose among available communicative behaviors to accomplish one's goals during an encounter"

What does context mean?

refers to the environment and situation in which communication occurs. Examples of communication contexts include the family, the classroom, the workplace, and intimate contexts such as marriage, close friendships, or significant, committed relationships

Explain "Analysis of other communicators involved and feedback are essential to communication"

. Because we decode messages and encode our responses simultaneously, communicators act as senders and receivers simultaneously. In other words, we are constantly analyzing and assessing our interaction partner(s) (the other communicator or communicators) during communication. When giving a presentation, you may be aware of the people in the audience who seem interested and alert through their nonverbal cues such as eye contact, nodding, or note-taking; you are also aware of the people who are bored, confused, disinterested, or even hostile. Based on your reading of this feedback, you may modify your message by speeding it up, slowing it down, or asking whether anyone has any questions. This cycle of analyzing or reading your audience, whether it is a roomful of people or a single individual, helps the transaction to proceed. As you collect information from your audience in the form of verbal and nonverbal feedback cues, you are better able to provide them with what they want or need to more accurately understand your intended meaning and respond appropriately to your communication.

What is a channel?

The channel is the medium that carries the message, such as email, telephone, face-to-face communication, or a written document.

Phases of the linear model of communication (hint: there's 5)

Phase 1: Deciding on the message. A sender selects a message to send to a receiver (or receivers) in order to achieve a desired outcome. The sender is also referred to as the source of the message. Phase 2: Encoding the message.Encoding refers to a psychological process in which the sender of a message assigns symbols, such as words, sounds, or gestures, to his or her thoughts and feelings. Competent communicators are able to translate their ideas into communication symbols appropriate for the message and the receiver. Phase 3: Transmitting the message. A message is "sent" from sender to receiver, using a particular channel that is selected by the sender. The channel is the medium that carries the message, such as email, telephone, face-to-face communication, or a written document. (We will discuss how to select the most appropriate channels for communication at various points in this course.) Phase 4: Perceiving the message. When a receiver detects that a message has been sent, he or she attends to it and perceives it in some fashion. Phase 5: Decoding and assigning meaning to the message. When a receiver assigns meaning to the message that has been communicated, he or she is engaging in a psychological process known as decoding. Decoding is the opposite of encoding (the activity that the sender engaged in at the beginning of the exchange). The receiver translates the symbols (words, sounds, and gestures) perceived into thoughts and feelings.

Example of how functionality of the communication channel may cause problems

Text messages are typically short and contain few details; moreover, nonverbal cues, such as facial expression or tone of voice, are absent and thus cannot assist us in understanding the sender's intent.

Explain the meaning of "We May Over-Rely on Digitally Mediated Communication"

Text messaging and other types of digitally mediated communication are a way of life for many people—especially those considered part of the Millennial generation (people born during the 1980s or 1990s).Some people disagree that communication technology really connects us in substantive ways. Sherry Turkle argues: She argues that as we confine our communication to what we can comfortably text or tweet, we may be dispensing with conversation and even meaningful relationships. In other words, we argue by text, we break up by text, and we use technology to transmit critical work-related information that may require more personal and timely feedback and clarification. pervasiveness of communication technology may be stressing us out. Digital communication through media such as text messaging, online social networking, email, microblogs, Skype®, FaceTime, and more, is creating a greater incidence of stress and burnout among technology users (Rutkowski & Saunders, 2010). Constant connection to others through smartphones, the Internet, and social media can easily result in a state of communication overload, where we are simply unable to process and competently respond to all of the messages we are exposed to. Some authors refer to this condition as "technostress" and note that it negatively affects our productivity, efficiency, and even our mental and physical health

What transforms the linear model into the transactional model?

The addition of feedback, along with consideration of the factors that make accurate decoding of messages difficult, transforms the linear model into the transactional model.

When do we achieve understanding in communication?

When we communicate successfully, that is to stimulate the meanings we intend in the minds of others, we achieve understanding.

David was watching a TV news program with his friend Marni. After a story about immigration, David could tell that Marni had something to say. Based on their past conversations, David knew that he and his friend disagree when it comes to politics. With this in mind, he groaned and rolled his eyes before Marni even finished explaining to him why she thinks the Obama administration has failed to control illegal immigration. When Marni noticed David's reaction, she stopped in mid-sentence and threw her hands up in frustration. Which of the following are true of David and Marni's interaction? Choose two of the following choices. a. David and Marni are simultaneously encoding and decoding each other's messages. b. The interaction is one-way; Marni is the sender and David is the receiver. c. David gives Marni feedback, which she uses to alter her message.

a and c

The transactional model of communication offers:

a more complete and realistic portrait of the complexities of human communication than the linear model does. highlights the factors that influence the human communication process and make this process both rewarding and challenging.

Margot doesn't give much thought to how she approaches her course; she just goes to a unit, tries a few activities, then does the Checkpoint quiz. Sometimes she does well, sometimes she doesn't. She's really not sure how she'll do on the final exam. Margot has not: (multiple answers) a. assessed the task. b. evaluated her own strengths and weaknesses. c. planned a strategy for working through the course. d. monitored her own performance. e. adjusted her approach.

a,b,c, and e

In order to build and strengthen your communication skills, you must: a. Analyze and reflect on any feedback or outcome of your past interactions with others. b. Make sure you are motivated to communicate with others. c. Always seek out arguments to have with people, even if you do not care about the issue. d. Make sure that you have the attention of the person you are communicating with.

a. Analyze and reflect on any feedback or outcome of your past interactions with others. Analyzing and reflecting on any feedback or outcome of your past interactions with others helps build your communication skills.

Arjun should rely only on his intellect to respond to the messages he receives. A. Yes B. No

b. NO As you interact with others, you use your intellect, emotions, and your assessment of others' needs and motivations to create and exchange, make sense of, and respond to messages.

Explain the linear model of communication

an individual communicator transmits a message to a receiving communicator ex: a professor (the sender) telling a student (the receiver) who is unhappy with her grade, "It is very important for you to read the textbook" (the message).

What 3 interrelated skills sets are comprises in communication competence?

appropriateness, communication skills, and motivation.

5 distinct skills of metacognition

assess the task, evaluate strengths and weaknesses, plan an approach, apply strategies and monitor your performance, reflect and adjust if needed

we need to develop the skills of _______, ____________, and _________ so that we notice and can be responsive to verbal and nonverbal feedback during communication, and change our approach if necessary.

awareness, flexibility, and adaptability

Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes, made friends easily, and received a lot of support from her family back at home. This year, however, things are not going quite so well. Her father's real-estate business is struggling, and her parents are no longer able to send her extra money for her living expenses. So, Emily began waiting tables at night to make ends meet. Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily with little time to study, get a good night's sleep, or spend time with her friends. With only a few weeks left in the semester, Emily's grades have begun to slip, and she has become isolated from her friends. Neither her instructors nor her friends seem very understanding of her situation, but, then again, she has not had an open conversation with anyone about her challenges. She just feels too embarrassed to sh

b. Emily needs to think about how she will convey her situation to her advisor and what she will say.

Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes, made friends easily, and received a lot of support from her family back at home. This year, however, things are not going quite so well. Her father's real-estate business is struggling, and her parents are no longer able to send her extra money for her living expenses. So, Emily began waiting tables at night to make ends meet. Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily with little time to study, get a good night's sleep, or spend time with her friends. With only a few weeks left in the semester, Emily's grades have begun to slip, and she has become isolated from her friends. Neither her instructors nor her friends seem very understanding of her situation, but, then again, she has not had an open conversation with anyone about her challenges. She just feels too embarrassed to sh

c. Reflect and evaluate what she and her advisor discussed. Taking time to reflect on the conversation will help Emily decide on the next steps to take

Which of the following best describes unsuccessful communication? a. Someone disagrees with your message b. Someone is offended by your message c. Someone does not interpret the meaning you intended d. Someone argues with your message

c. Someone does not interpret the meaning you intended Communication is unsuccessful when someone does not interpret the meaning of your message as you intended. Communication is unsuccessful when someone does not interpret the meaning of your message as you intended.

Intercultural communication is difficult among individuals, and it is often mishandled in the media as well. For instance, the German newspaper Süddeutsche Zeitung was accused of anti-Semitism in early 2014 for publishing a cartoon that depicted Facebook founder Mark Zuckerberg as an octopus with tentacles in control of the world. However, in the news outlet's attempt to show Facebook's mighty reach, Zuckerberg was actually illustrated in much the same way as Nazi cartoons showed Jewish people—that is, with curly hair, a hooked nose, and fleshy lips. The cartoonist and the newspaper later apologized (Lyons, 2014). How does this example illustrate poor communication? a. The newspaper had intentionally wanted to insult Mr. Zuckerberg's ethnic background. b. The newspaper did not have verbal messages to go with the image. c. The newspaper did not convey its intended message.

c. The newspaper did not convey its intended message. When communicating globally in the business context, you must understand the economic and social conditions of other communicators. This was not accomplished here.

Dwayne has been office manager for some time now. He has an easygoing, playful rapport with his employees. However, after using humor in order to give feedback to Aleisha, a new hire, Dwayne notices that she now seems to avoid speaking with him and has become withdrawn and reserved. Which part of this interaction would not be accounted for in the linear model of communication? a. Aleisha's body language b. Dwayne's tone of voice c. The professional context of their relationship

c. The professional context of their relationship

Which of the following best describes the purpose of communication? a. To get other people to agree with you. b. To socialize with others. c. To solve problems, make decisions and manage relationships with others.

c. To solve problems, make decisions and manage relationships with others.

Which of the following statements is true of communication? a. Being able to successfully communicate is a skill that all people are born with. b. Successful communication results in people agreeing with your point of view. c. Unsuccessful communication results in misunderstanding of your intent. d. Communication involves only spoken word.

c. Unsuccessful communication results in misunderstanding of your intent.

If you are aware of the people involved, your intended communication goal, the nature of the environment, and the physical setting of the interaction, then you are practicing which part of communication competence? a. You are motivated to communicate. b. You are actively building and developing your communication skills. c. You are aware of the appropriateness of certain communication in a particular context.

c. You are aware of the appropriateness of certain communication in a particular context. You are aware of the appropriateness of certain communication in a particular context.

When we constantly communicate by email, text, or tweet, we... a. develop better social skills because we are in contact with people more often. b. inevitably become addicted to gadgets and technology. c. become more avoidant of sensitive or difficult conversations. d. are able to have more meaningful conversations more often.

c. become more avoidant of sensitive or difficult conversations. Substituting face-to-face communication for digitally mediated communication can prevent more meaningful interactions.

Alix is the maid of honor at her best friend's wedding. She has a toast to prepare for the reception that will be held in the basement of the church right after the ceremony. Which of the following should be her approach to writing the speech? a. Alix should write about her own inability to find a suitable romantic partner. b. Alix loves a good celebrity roast and has decided to prepare a funny, but racy, monologue. She is especially excited to tell the jokes she's prepared about her friend's ex-boyfriends. c. Alix should talk about why love is wonderful and why divorce is a terrible ill in today's culture, reminding her friend that divorce should be avoided at all costs. d. Alix should prepare a lighthearted speech that talks about how well suited the bride and groom are for each other and wishing them both the best.

d. Alix should prepare a lighthearted speech that talks about how well suited the bride and groom are for each other and wishing them both the best. The reception should be fun, so the speech should help keep the mood upbeat. Celebrating the bride and groom is the right message to send immediately after the wedding.

The final step of the linear model of communication is... a. being influenced by sociocultural differences. b. perception of the message. c. responding to the message. d. decoding and assigning meaning to the message.

d. decoding and assigning meaning to the message. Correct. This is the final step in the linear model.

Communication is: a. talking b. forceful c. receptive d. a simultaneous, interactive process.

d. simultaneous, interactive process.

The linear model fails to recognize that when an individual is sending a message to someone: a. that individual often says the opposite of what she means. b. the sender is a more competent communicator than the receiver. c. the receiver is not listening. d. the receiver is simultaneously sending her own messages to that individual.

d. the receiver is simultaneously sending her own messages to that individual. . The linear model fails to recognize the receiver in an interaction as a communicator.

Explain how the transaction occurs in the transactional model

during interactions, communicators mutually influence one another—making the process a transaction in which all communicators are affected in some way. Let us look at the characteristics of the transactional model more closely:

Define rules:

formal expectations that guide team members' interactions with one another as well as their task performance

The process of communication begins with a _____

goal What do you want to accomplish? Many communicators enter into interactions without a clear understanding of what they hope will happen, and they rarely leave feeling satisfied or understood

What does the transactional model illustrate?

how the sender and the receiver develop, share, shape, and reshape ideas at the same time. In other words, communication is more than talking or telling. We rarely create meanings and ideas independently of others, and we are more than passive, robotic recipients and processors of others' messages.

Define the principle of selective attention

illustrates how, once we are engaged in a particular interaction, we focus on certain information and ignore other information.

It is impossible for you to perceive all of the information that exists in the environment. All of the stimuli that you sense represent _____________, and selection helps you to _____________________________________________________________

information focus on some information and ignore other information.

Define intercultural communication

is communication between and among people and groups across national, ethnic, and other cultural boundaries.

Basic compentencies of communication

listening, thinking critically, and adapting. All three of these competencies are important to successfully communicating in all contexts.

A person's orientation to communicating, and communicating well, influences:

one's ability to collaborate effectively, solve problems, and generally get along with others.

What occurs when communication is unsuccessful?

others do not interpret our meanings as we intend, and a state of misunderstanding results.

Define the principle of selective exposure

states that we will attend to information that reinforces existing beliefs and disregard information that is at odds with our current position.

EXample of student baggage with linear model:

t. After Macy left her professor's office, she wondered if he meant that she should read the chapters more than once, or whether she should outline the chapters or just read the chapters more slowly. In other words, she realized that "It is very important for you to read the textbook" was a vague message that could be interpreted in a variety of ways. Additionally, Macy had a competing agenda: She wanted to do well in the class, but she also had a job and a social life. After leaving her professor's office, those competing "voices" started telling her to reject the message. She even thought to herself, "Well, that professor really does not like me and just wants me to waste my time." In this manner, Macy's "baggage," unrelated to her class or professor, was interfering with the interaction.

Communication at the most basic level is defined as:

the exchange of verbal and nonverbal messages with the intent of stimulating particular meanings in the minds of others. When we communicate successfully, that is to stimulate the meanings we intend in the minds of others, we achieve understanding.

. To communicate effectively with a diverse group of people, you need to know about:

the values, languages, and subtle communication nuances of their regions, countries, or social groups.

Define feedback

the verbal or nonverbal message that a receiver provides to the sender as he or she perceives and assigns meaning to the sender's message.

What does metacognition mean?

thinking about thinking