212 Final
Which type of cable is required by ATA/66 and above? Answers: a. 40 pins, 80 wires b. 80 pins, 40 wires c. 66 pins, 40 wires d. 40 pins, 66 wires
a. 40 pins, 80 wires
Which of the following is the second step in opening the case of a working computer? Answers: a. back up important data b. power down the system and unplug it c. open the case cover d. press and hold down the power button for a moment
b. power down the system and unplug it
Which is the most common form factor used today for computer cases, power supplies, and motherboards? Answers: a. ATX b. ATI c. ATC d. AT
a. ATX
While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen? Answers: a. BIOS has successfully completed POST b. the video card is probably bad c. there is an error with the BIOS video system d. the video drivers are probably bad
a. BIOS has successfully completed POST
Where do today's computers store almost all motherboard configuration data? Answers: a. CMOS RAM b. Solid State Disk c. DIMM RAM d. BIOS ROM
a. CMOS RAM
Which type of memory is the main memory installed as DIMMs on a motherboard? Answers: a. DRAM b. CMOS RAM c. SRAM d. Flash RAM
a. DRAM
What is a result of two objects with dissimilar electrical charges touching? Answers: a. ESD b. CRT c. EMI d. LCD
a. ESD
Which of the following is a program embedded in firmware that manages print jobs? Answers: a. printer cache b. print server c. printer proxy d. print spooler
b. print server
A DIMM that holds data and amplifies a signal before the data is written to the module uses which technology? Answers: a. EDO b. registers c. CAS d. parity
b. registers
Which message are you likely to see if the BIOS cannot find a hard drive at POST? Answers: a. Fixed disk error b. Blue screen of death c. Error loading Windows d. Error in ntoskernel
a. Fixed disk error
What unit is used to measure the frequency of memory, FSB, and the processor? Answers: a. Hz b. bps c. mph d. MIPS
a. Hz
What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password? Answers: a. NumLock is on, make sure it is turned off b. the keyboard is damaged and needs to be replaced c. the LCD panel is displaying the wrong login data d. the trackpad is causing incorrect characters to be entered
a. NumLock is on, make sure it is turned off
Which job role works on site, closely interacting with users, and is responsible for ongoing PC maintenance? Answers: a. PC support technician b. PC service technician c. Bench technician d. Help-desk technician
a. PC support technician
What does a NIC use to connect to wired network media? Answers: a. RJ-45 port b. HDMI port c. Half duplex port d. 10BaseT port
a. RJ-45 port
Which technology may require that you purchase a power supply that specifically supports that technology? Answers: a. SLI b. USB c. DIMM d. PCI
a. SLI
Which is true about installing a PATA drive? Answers: a. a motherboard can support up to four EIDE devices b. each IDE cable has four connectors for drives c. each IDE channel supports a single drive d. you need to set the jumpers to Master when you have only one drive
a. a motherboard can support up to four EIDE devices
Which of the following is likely to be a requirement for a high-end CAD/CAM workstation? Answers: a. a motherboard with quad channels for memory and numerous memory slots b. a single-core processor with a large cache c. a moderate video card to balance the pricing on the entire system d. a PATA hard drive running at least 5400 RPM
a. a motherboard with quad channels for memory and numerous memory slots
At what point during the motherboard installation should you install the motherboard drivers? Answers: a. after Windows successfully boots b. before applying power for the first time c. only if you get a blue screen of death when Windows boots d. after the POST successfully completes
a. after Windows successfully boots
Which of the following is true about installing a processor on a motherboard? Answers: a. after placing the processor in the socket, you need to lock down the lever b. use plenty of thermal compound, you can never use too much of this substance c. processors are protected from ESD, so you don't need a grounding bracelet d. it's okay to reuse thermal compound when you remove and reinstall a processor
a. after placing the processor in the socket, you need to lock down the lever
Under what circumstances might you need to rebuild a RAID volume? Answers: a. after you replace a failed disk b. when you add a new disk to the system c. when you restore a backup d. after you format the disk for the first time
a. after you replace a failed disk
Which type of electrical current is used to transmit electricity to our homes and workplaces? Answers: a. alternating b. oscillating c. hybrid d. direct
a. alternating
When working with co-workers and supervisors, which of the following is a good practice? Answers: a. be professional by putting business matters over personal matters b. if you need to give bad news or criticism, use email to lessen the blow c. never tell your boss you can't take on a new project, even if it's beyond your skills d. if you have a problem with a co-worker, first discuss it with other co-workers
a. be professional by putting business matters over personal matters
Which of the following is NOT a good practice when working inside a computer case? Answers: a. be sure to hold expansion cards by the edge connectors b. remove loose jewelry c. don't touch a microchip with a magnetized screwdriver d. don't touch the inside of a computer that is turned on
a. be sure to hold expansion cards by the edge connectors
If you are adding a hard drive to a system that already has a drive with Windows installed on it, which of the following is true? Answers: a. boot Windows and use Disk Management to prepare the new drive b. use the BIOS setup screen to partition and format the new drive c. the new hard drive must use the same standard as the Windows drive d. you should boot from the Windows setup DVD to prepare the new drive
a. boot Windows and use Disk Management to prepare the new drive
Which of the following is documentation that includes what, when, and from whom evidence was collected, the condition of the evidence, and how it was secured? Answers: a. chain of custody b. path of possession c. evidence track d. paper trail
a. chain of custody
Which of the following is NOT an FRU on a motherboard? Answers: a. chipset b. RAM c. processor d. CMOS battery
a. chipset
What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer? Answers: a. connect it to an external monitor b. replace the LCD panel with a known good one c. replace the video card with a known good one d. connect the LCD panel to another working notebook
a. connect it to an external monitor
Which type of port is NOT likely to be seen on newer notebook computers? Answers: a. dial-up modem b. Ethernet c. HDMI d. SD card slot
a. dial-up modem
Automatically printing on both sides of the page is called ____ printing. Answers: a. duplex b. complex c. simplex d. duo
a. duplex
What is the unit of information called when a network adapter adds the source and destination MAC address to the segment of data before it is transmitted on the network? Answers: a. frame b. segment c. bit d. packet
a. frame
____ is a language used to communicate how a page is to print and was developed by Adobe Systems. Answers: a. JCL b. PostScript c. GDI d. PCL
b. PostScript
What was the 64-bit Front Side Bus replaced with in the X58 (Nehalem) chipset? Answers: a. PCIe b. QPI c. ICH d. FSB
b. QPI
Which memory technology that is no longer used has a 32-bit data bus, 232 pins and requires a placeholder in empty slots? Answers: a. CAS RAM b. SIMM c. RIMM d. SO-DIMM
c. RIMM
Which standard provides the best performance for hard drives? Answers: a. PATA b. IDE c. SATA d. EIDE
c. SATA
Which of the following is true about SCSI drives? Answers: a. SCSI devices are typically found in SOHO servers and desktops b. one end of the SCSI chain needs a terminator c. SCSI ID 7 has a higher priority than SCSI ID 10 d. each logical device requires a unique SCSI ID
c. SCSI ID 7 has a higher priority than SCSI ID 10
What technology in a DIMM informs the BIOS of the module's size, speed, voltage, and data path width? Answers: a. Buffers b. ECC c. SPD d. DDR
c. SPD
What tool can you use to stop and restart the Windows print spooler? Answers: a. Task Manager b. MSConfig c. Service console d. Performance Monitor
c. Service console
Which Intel CPU socket is discontinued? Answers: a. LGA2011 b. LGA1155 c. Socket 478 d. Socket H
c. Socket 478
Which network technology that is used to connect to the Internet has a maximum speed of 44 Mbps, uses dedicated lines, and is used by large companies? Answers: a. SDSL b. OC-3 c. T3 d. Fast Ethernet
c. T3
Which unit of electricity measures electrical force and 115 is a common value? Answers: a. Ohm b. Watt c. Volt d. Amp
c. Volt
What type of socket ensures that even force is applied to the processor when it is being installed in the socket? Answers: a. AM3 b. LGA c. ZIF d. FM2
c. ZIF
What can be the result of a missing standoff? Answers: a. you see lines on the video monitor b. the computer boots, but can't connect to the network c. a short on the motherboard d. data is deleted from the hard drive
c. a short on the motherboard
What type of network can you set up to share files if you have two laptops with wireless NICs but there is no Wi-Fi hotspot available? Answers: a. hybrid network b. ring network c. ad hoc network d. infrastructure network
c. ad hoc network
What can you conclude if you heard one short beep during system boot? Answers: a. a video problem b. a keyboard controller problem c. all POST tests passed d. a memory error
c. all POST tests passed
Which of the following is NOT a feature of a processor? Answers: a. clock speed b. processor architecture c. amount of CMOS d. multi-core processing
c. amount of CMOS
What is the most likely result of a correctly installed processor, but an incorrectly installed cooler? Answers: a. powers on, but nothing else happens b. system does not power on at all c. boot process begins, but system suddenly turns off after a short period d. BIOS setup does not recognize the processor correctly
c. boot process begins, but system suddenly turns off after a short period
Which feature should you configure on a network adapter to control which applications have priority on the network? Answers: a. PoE b. WoL c. PoTS d. QoS
d. QoS
Which hard drive technology is used to predict when a drive is likely to fail? Answers: a. E.E.P.R.O.M. b. S.S.D. c. N.A.N.D. d. S.M.A.R.T.
d. S.M.A.R.T.
Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on? Answers: a. S1 b. S4 c. S3 d. S2
d. S2
Which SATA standard provides a transfer rate of 3 Gb/sec? Answers: a. SATA3 b. SATA4 c. SATA1 d. SATA2
d. SATA2
Which of the following protects your computer from brownouts or sags? Answers: a. degaussing b. surge protector c. GPU d. UPS
d. UPS
Which of the following is true about installing the motherboard and connecting power? Answers: a. you can use an adapter to convert two 6-pin connectors to a PCIe connector b. there are typically three screw sets that hold the motherboard to the case c. the P1 connector is used for PCIe devices d. a 4-pin power cord supplies supplemental power to the processor
d. a 4-pin power cord supplies supplemental power to the processor
Which of the following is true about an FRU? Answers: a. it's easily repaired by a support technician b. they are not necessary for the computer's operation c. all types can be easily disposed of in any trash can d. a support technician should know how to replace one
d. a support technician should know how to replace one
Which of the following is NOT a good practice when working with a computer illiterate user over the phone? Answers: a. provide step-by-step mouse and keyboard instructions b. frequently ask the customer to tell you what is displayed on the screen c. don't ask the customer to perform a task that might destroy data d. before proceeding with the call, tell the customer to put someone else on the line
d. before proceeding with the call, tell the customer to put someone else on the line
How is a network printer identified on the network? Answers: a. by its MAC address b. by the manufacturer name c. by a 16-bit built-in identifier d. by its IP address
d. by its IP address
What type of component holds its charge even after the power is turned off and the device is unplugged? Answers: a. ohm meter b. resistor c. memory module d. capacitor
d. capacitor
What's the first thing you should do to troubleshoot a network problem related to hardware? Answers: a. test with a network cable b. use a different cable c. use a loopback plug d. check the indicator lights
d. check the indicator lights
What is the purpose of a zero-fill utility? Answers: a. ensures that RAM doesn't retain data b. provides a safe environment to dispose of equipment c. removes dangerous charges from a CRT d. completely wipes a hard drive clean
d. completely wipes a hard drive clean
To know the IP address of a network printer, direct the printer to print a ____ page. Answers: a. consumables b. menu map c. device d. configuration
d. configuration
Which of the following is NOT an important principle to consider when customizing a system? Answers: a. balance functionality and budget b. meet application requirements c. consider hardware compatibility d. ensure your company can supply all parts
d. ensure your company can supply all parts
Which of the following is NOT true of a motherboard? Answers: a. has slots for DIMMs b. has a CPU socket c. also called a system board d. has a heat sink on the PCIe slots
d. has a heat sink on the PCIe slots
Which of the following statements is NOT true when setting up dual channeling? Answers: a. each channel runs independently of the other channel b. a pair in a channel must be equally matched in size, speed and features c. if two DIMM slots do not have matching pairs, single-channeling will be used d. if you have two pairs installed in two channels, all four DIMMs must match
d. if you have two pairs installed in two channels, all four DIMMs must match
What can you do to improve a printer's performance? Answers: a. replace the toner cartridge b. install a larger paper tray c. replace the CPU d. increase the memory
d. increase the memory
Which general-purpose tool can measure characteristics of electricity in a variety of devices? Answers: a. loopback plug b. POST card c. cable tester d. multimeter
d. multimeter
Which of the following is true about notebooks, netbooks, and all-in-one computers? Answers: a. a tablet PC is just another name for a notebook computer b. notebooks are always less powerful than desktops c. all-in-one computers have the computer case and keyboard built together d. netbooks have fewer features than notebooks
d. netbooks have fewer features than notebooks
Which of the following is NOT a consideration for a flickering or dim video display? Answers: a. adjust the LCD brightness b. verify Windows settings c. adjust the refresh rate d. no drivers are installed
d. no drivers are installed
Which of the following is true about replacing the processor on a notebook computer? Answers: a. you'll need a soldering iron for most notebooks b. notebook processors don't need thermal compound c. the same sockets are used by most desktop computers d. notebook processors will typically have a heatsink and fan
d. notebook processors will typically have a heatsink and fan
Under what circumstance is a liquid cooling system most likely used? Answers: a. onboard graphics controller b. multiple hard disks installed c. dual-core processing d. overclocking
d. overclocking
Which of the following provides multiple network ports for cables that converge in an electrical closet? Answers: a. terminal adapter b. loopback port c. RJ-45 jack d. patch panel
d. patch panel
What should you do if the system continually reboots and you can't read the error message produced on a blue screen? Answers: a. press Esc as soon as you see the blue screen b. press Ctrl+Print Screen to print the screen output c. press Pause so you can see the screen output d. press F8 as Windows starts up
d. press F8 as Windows starts up
Which of the following represents a method for accessing the BIOS setup program? Answers: a. boot to the BIOS setup floppy disk b. boot Windows and go to Control Panel c. set a motherboard jumper and start the computer d. press a key during the BIOS POST
d. press a key during the BIOS POST
Which motherboard slot has direct access to the North Bridge? Answers: a. ATA bus slot b. secondary PCIe slot c. Firewire d. primary PCIe slot
d. primary PCIe slot
A dedicated device or computer called a print ____ can control several printers connected to a network. Answers: a. client b. queue c. manager d. server
d. server
Why might you disable quick booting features in BIOS when you are troubleshooting a problem? Answers: a. quick booting bypasses the POST b. quick booting prevents Windows from logging errors c. so you can access the advanced boot menu d. so you can see a full POST report
d. so you can see a full POST report
Which of the following is NOT true about hard disk drives? Answers: a. the 3.5" size is typically used in desktops b. a solid state drive has no moving parts c. tracks on a hard drive are divided into sectors d. sold state drives are less expensive than magnetic hard drives
d. sold state drives are less expensive than magnetic hard drives
Which physical topology uses a centralized device to manage traffic on the network? Answers: a. ring b. bus c. mesh d. star
d. star
Which of the following is true about notebook computer software? Answers: a. they use a standard version of the OS b. no drivers are required for notebook devices c. you can buy off-the-shelf diagnostic software d. the OS is preinstalled at the factory
d. the OS is preinstalled at the factory
What is the result of using a 3-pin fan connector on a 4-pin header on the motherboard? Answers: a. you will not be able to connect the fan connector b. the fan runs at half speed c. the fan will not operate at all d. the fan speed cannot be controlled
d. the fan speed cannot be controlled
Which of the following is a consideration when purchasing a power supply with the correct wattage? Answers: a. DIMMs draw the most power b. motherboards with CPU tend to draw about the same as a SATA drive c. fans draw as much power as a video card d. the power supply should be rated 30% higher than your needs
d. the power supply should be rated 30% higher than your needs
Which of the following is a reason that there are twists in the wires used for network cabling? Answers: a. the twists reduce the amount of copper needed b. the twists make it easier to punchdown the cable c. the twists increase the cable strength d. the twists reduce crosstalk
d. the twists reduce crosstalk
What does a small triangle embedded on a connector signify? Answers: a. use caution when using the connector b. the pin near the triangle should be matched with a circular pin c. the connector is optional and need not be attached d. the wire nearest the triangle is pin 1
d. the wire nearest the triangle is pin 1
Which of the following is a likely symptom caused when the CMOS battery fails? Answers: a. continuous reboots b. POST code beeps c. blue screen of death d. time and date settings lost
d. time and date settings lost
Along with the processor, what other device is the highest heat producer in the system? Answers: a. disk controller b. riser card c. BIOS chip d. video card
d. video card
Which of the following is NOT a possible symptom of a problem with the electrical system? Answers: a. the PC powers down unexpectedly b. error codes or beeps come and go during booting c. there are no indicator lights d. you see events in event viewer
d. you see events in event viewer
Which of the following is true about cable Internet? Answers: a. fiber optic cabling is required b. you need filters on every phone jack c. provides up to 2.3 Mbps of bandwidth d. you share the cable infrastructure with your neighbors
d. you share the cable infrastructure with your neighbors
What processor feature might you need to enable in the BIOS if you will be running VMs? Answers: a. multi-core b. HAV c. hypervisor d. VirtualBox
b. HAV
Why is DMA a better transfer mode than PIO for PATA drives? Answers: a. The DMA bus is faster than the PIO bus b. DMA data transfers don't involve the CPU c. DMA has direct access to the CPU d. DMA drives cost less than PIO drives
b. DMA data transfers don't involve the CPU
If you suspect your system is overheating, how can you determine the CPU temperature? Answers: a. go into BIOS setup and find the CPU screen b. press a room thermometer on the top of the CPU c. the CPU has a temperature display screen d. in Windows, go to System Information
a. go into BIOS setup and find the CPU screen
What do you call a connector on a motherboard that consists of pins that stick up from the board? Answers: a. header b. jumper c. socket d. pin array
a. header
Which of the following best describes RAID 5? Answers: a. it requires 3 or more drives and uses parity checking b. it improves performance but not fault tolerance c. it takes at least four disks and data is striped and mirrored d. data from one drive is mirrored to another
a. it requires 3 or more drives and uses parity checking
Which of the following is true about fans in the computer system? Answers: a. larger fans tend to run quieter b. they are not found in the power supply case c. they always run at a fixed speed d. they're usually not needed if your room is cool enough
a. larger fans tend to run quieter
Which of the following is a good practice when working with a customer on site? Answers: a. limit use of your cell phone to work-related calls b. if a customer has a document on the screen, it's okay to read it c. inform the user that if you have to leave while they make a phone call, they will have to pay more d. since you are there to help, it's okay to use the customer's phone for important calls
a. limit use of your cell phone to work-related calls
If you need to reset the BIOS password on a motherboard and the instructions say to make sure jumper J1 is open, what should you do? Answers: a. open the case and remove the cover from a set of pins marked J1. b. boot Windows and start the BIOS password reset utility; choose option J1 c. start the computer and enter BIOS setup mode d. unplug the computer and install the loopback connector from the port labeled J1
a. open the case and remove the cover from a set of pins marked J1.
Which of the following represents the correct order in which you should install components into the case after disassembling a computer? Answers: a. power supply, drives, motherboard, cards b. motherboard, drives, cards, power supply c. cards, motherboard, power supply, drives d. drives, motherboard, cards, power supply
a. power supply, drives, motherboard, cards
Which of the following involves assigning a problem to those higher in the support chain? Answers: a. problem escalation b. ticket logging c. responsibility passing d. issue resolution
a. problem escalation
What is a possible consequence of the thermal compound being improperly applied to the CPU? Answers: a. the CPU can overheat b. you may get memory errors c. you can short circuit the motherboard d. the cooling fan won't run
a. the CPU can overheat
Which of the following is an indication that an inadequate power supply is the source of an intermittent problem? Answers: a. the power supply whines when you first turn on the system b. BIOS loses its date and time settings c. you don't see any indicator lights or fans spinning d. the system tries to boot from the wrong device
a. the power supply whines when you first turn on the system
Which of the following is defined as a record of a call for help with a computer problem? Answers: a. ticket b. token tracker c. expert system d. online help database
a. ticket
Before replacing an image drum, what should you do first? Answers: a. unplug it and allow the printer to cool down b. send several test pages to the printer right before replacing the drum c. empty the paper tray d. reset the printer to factory defaults
a. unplug it and allow the printer to cool down
What was the AGP bus designed specifically for? Answers: a. video cards b. CPU sockets c. memory slots d. disk controllers
a. video cards
What is it called when one physical machine hosts multiple activities that are normally done on multiple machines? Answers: a. virtualization b. multicore c. redundancy d. multiprocessing
a. virtualization
Which of the following is true regarding cleaning a printer? Answers: a. wipe the rollers on a laser printer with a dry cloth b. for best results, use ammonia-based cleaners c. use compressed air to blow out loose toner d. use an antistatic vacuum cleaner to pick up toner
a. wipe the rollers on a laser printer with a dry cloth
When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file. Answers: a. .pdf b. .xps c. .doc d. .xml
b. .xps
Which type of hard drive is most likely found in a notebook computer? Answers: a. 1" IDE b. 2.5" SATA c. 3.5" PATA d. 5.25" FD
b. 2.5" SATA
If you have a PCI Express Version 2 video card, how many pins will the power connector have if the card requires extra power? Answers: a. 5 b. 8 c. 2 d. 4
b. 8
Which Intel processor technology interconnects the processor, chipset, and wireless network adapter as a unit, improving laptop performance? Answers: a. Core i5 b. Centrino c. Pentium d. Celeron
b. Centrino
Which type of memory are you likely to find in today's laptops? Answers: a. DDR2 SIMMS b. DDR3 SO-DIMMS c. Rambus SIMMs d. DDR3 RIMMs
b. DDR3 SO-DIMMS
Which of the following is true about hardware RAID? Answers: a. you can only create a RAID 0 or a RAID 5 with hardware RAID b. RAID controllers have their own BIOS c. Microsoft recommends only using software RAID for the Windows volume d. it's best to install Windows first and then create the RAID array
b. RAID controllers have their own BIOS
Which of the following is an audio port that connects to an external home theater audio system, providing digital audio output? Answers: a. Thunderbolt b. S/PDIF c. eSATA d. FireWire
b. S/PDIF
Which of the following is NOT a typical connector found on the front panel header? Answers: a. Power SW b. SATA controller c. HDD LED d. Power LED+
b. SATA controller
Which of the following is true about DIMM technologies? Answers: a. the S in SDRAM stands for static b. SDRAM runs synchronized with the system clock c. DDR2 uses 184 pins d. DDR3 is backward compatible with DDR2
b. SDRAM runs synchronized with the system clock
What must your motherboard have to use BitLocker Encryption in Windows 7 which will ensure that your hard drive cannot be used in another computer? Answers: a. CMOS RAM b. TPM chip c. BIOS password d. Encrypted USB port
b. TPM chip
____ transfer printers use a ribbon that contains wax-based ink. Answers: a. Laser b. Thermal c. Dye-sublimation d. Inkjet
b. Thermal
What is it called when a virtualization server provides a virtual desktop for users on multiple client machines? Answers: a. HAV b. VDI c. fat client d. thin client
b. VDI
Which unit of electricity measures is used to measure the power consumption of a device? Answers: a. Ohm b. Watt c. Amp d. Volt
b. Watt
Which of the following is NOT a recommendation for a mid-range to high-end audio/video editing workstation? Answers: a. at least 16 GB RAM b. a 16x single-layer DVD reader c. a motherboard that supports at least dual channel memory d. a Core i7 or higher processor
b. a 16x single-layer DVD reader
What should you keep in mind when installing hard drives? Answers: a. you need to connect power to both connectors on SATA drives b. a PATA drive has master and slave settings c. PATA and SATA won't be found on the same motherboard d. jumpers on SATA drives determine the primary and secondary drive
b. a PATA drive has master and slave settings
What is a hypervisor? Answers: a. a fat client running an HAV b. a program that manages VMs c. another name for a thin client d. technology that enhances processor support for VMs
b. a program that manages VMs
What should you do when you have a customer that is frequently complaining about your company, products, or services? Answers: a. if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on b. allow the customer to vent for a while and apologize as necessary c. explain how the customer is being inappropriate and end the conversation d. inform the customer that you agree and will make suggestions to management
b. allow the customer to vent for a while and apologize as necessary
What type of device do you need if you want to connect two network segments together such as a wireless network and a wired network? Answers: a. repeater b. bridge c. hub d. NAS
b. bridge
Which of the following is a setting you can configure from the BIOS setup program? Answers: a. set the desktop background b. change the boot sequence c. disable a Windows driver d. configure the screen saver timeout
b. change the boot sequence
If your computer is in a dirty, dusty environment, what tool should you use periodically to prevent overheating? Answers: a. chip extractor b. compressed air c. wet cloth d. all-purpose cleaner
b. compressed air
What is a possible remedy if your system hangs at odd time or during the boot? Answers: a. install new CMOS RAM b. flash the BIOS c. format the hard disk d. remove the TPM chip
b. flash the BIOS
What determines the physical size of a power supply and the placement of screw holes? Answers: a. number of connectors b. form factor c. manufacturer d. wattage rating
b. form factor
Which of the following is NOT a recommendation for physically protecting your equipment? Answers: a. don't turn on a computer that is much colder than room temperature b. if you won't be using the computer for several weeks, leave it turned off c. make sure cables are tied up and out of the way d. install air filters over the front or side vents of the case
b. if you won't be using the computer for several weeks, leave it turned off
Which of the following is true about a crossover cable? Answers: a. it is required to connect two Gigabit Ethernet switches together b. it can be used to connect two PCs together c. it's normally used to connect a computer to a hub or switch d. you use the T568B wiring standard on both ends
b. it can be used to connect two PCs together
Which of the following is true about AC electricity? Answers: a. it always takes the path of highest resistance b. it travels from a hot line and returns on a neutral line c. the hot line is always grounded d. in the U.S. it oscillates at 120 Hz
b. it travels from a hot line and returns on a neutral line
A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection. Answers: a. remote b. local c. shared d. network
b. local
Which of the following is true about selecting a hard drive? Answers: a. PATA drives are backward compatible with SATA drives b. magnetic drives have larger capacity for the money than solid state drives c. a faster spindle speed keeps the drive cooler but doesn't improve performance d. FireWire 800 drives are a good choice for fast internal drives
b. magnetic drives have larger capacity for the money than solid state drives
Which of the following memory configurations definitely will not work when populating a motherboard with DIMMs? Answers: a. using two different manufacturer's memory b. mixing unbuffered with registered c. leaving a slot unpopulated d. mixing memory speeds
b. mixing unbuffered with registered
____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning. Answers: a. Inkjet b. Dye-sublimation c. Laser d. Thermal
c. Laser
Which type of processor memory is located on the processor chip (processor die)? Answers: a. Level 3 cache b. Level 2 cache c. Level 1 cache d. Level 0 cache
c. Level 1 cache
Which of the following is true about disk drive interfaces? Answers: a. the ATAPI standard was developed for optical SATA drives b. SATA is the older and slower technology c. PATA allows for two connectors on a motherboard d. four IDE drives can be connected to a single 80-pin data cable
c. PATA allows for two connectors on a motherboard
Which component probably has a dual-voltage selector switch, and has cables that connect to the motherboard and drives? Answers: a. PCIe b. HDD c. PSU d. DIMM
c. PSU
A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____. Answers: a. eRT b. REx c. REt d. VART
c. REt
Why would you use a round PATA ribbon cable instead of traditional flat cable? Answers: a. round cables provide a better connection than flat cables b. round cables obstruct air flow less inside the case c. round cables are more resistant to interference d. round cables cost a lot less
b. round cables obstruct air flow less inside the case
How is data stored on magnetic tape? Answers: a. as optical bits b. sequentially c. in parallel d. in random access form
b. sequentially
What type of bus does PCI Express use? Answers: a. logical b. serial c. virtual d. parallel
b. serial
Which of the following can be described as round plastic or metal pegs that separate the motherboard from the bottom of the case? Answers: a. elevator b. standoff c. insulator d. header
b. standoff
Which of the following is NOT a necessary precaution when installing memory modules? Answers: a. unplug the computer b. test the motherboard for residual electrical charges c. use a ground bracelet d. don't stack modules on top of each other
b. test the motherboard for residual electrical charges
If you see an error message that reads "Processor thermal trip error", what is the likely problem? Answers: a. the power supply is inadequate b. the processor has overheated c. a memory module might be bad d. the processor has failed
b. the processor has overheated
Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components? Answers: a. they are faster b. they are more compact c. they use more power d. parts are more generic
b. they are more compact
Which of the following is NOT true about Ivy Bridge chipsets compared to earlier products? Answers: a. higher density transistors b. use more power c. better performance d. released in 2012
b. use more power
What is the likely problem if you see small white, black, or colored spots on your LCD screen? Selected Answer: Incorrect [None Given] Answers: a. the resolution it set too high b. you have dead or stuck pixels c. brightness needs to be adjusted d. the LCD is not getting sufficient power
b. you have dead or stuck pixels
Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive? Answers: a. the drive must be initialized before you can access it b. you must have an Administrator password before you can access the data on the drive c. you must manually assign a drive letter d. you must install the drive in a drive bay
b. you must have an Administrator password before you can access the data on the drive
How much data does a 3.5" floppy disk drive hold? Answers: a. 144 KB b. 1440 MB c. 1.44 MB d. 14.4 GB
c. 1.44 MB
Which of the following cabling systems uses fiber-optic cable? Answers: a. 10Base2 b. 10Base5 c. 1000BaseFX d. 10GBaseT
c. 1000BaseFX
Which of the following is the Intel maximum degree limit for processors? Answers: a. 90 F b. 155 C c. 185 F d. 32 C
c. 185 F
What should you choose in the properties of a network connection so that Windows will use the best possible speed and duplex mode? Answers: a. Default Settings b. Automatic Configuration c. Auto Negotiation d. Optimal Configuration
c. Auto Negotiation
Which socket type is soldered to the motherboard, along with the CPU? Answers: a. SPGA b. PGA c. BGA d. FCLGA
c. BGA
Which job role works in a lab environment and might not interact with users of the PCs being repaired? Answers: a. Help-desk technician b. PC support technician c. Bench technician d. PC service technician
c. Bench technician
Which of the following is NOT a typical button or key combination function on a notebook computer? Answers: a. dual displays b. Wi-Fi on/off c. CPU speed d. screen brightness
c. CPU speed
Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge? Answers: a. PC Card b. ExpressCard c. CardBus d. NoteCard
c. CardBus
Which type of cabling should you use for Gigabit Ethernet? Answers: a. coaxial b. RG-59 c. Cat-6 d. thinnet
c. Cat-6
Which type of fire extinguisher should you have available in the event of an electrical fire? Answers: a. Class A b. Class B c. Class C d. Class D
c. Class C
Which of the following is a technology that allows for multiple video cards to work together in one system? Answers: a. Firewire b. Nehalem c. CrossFire d. eSATA
c. CrossFire
DIMMs used in servers can provide additional reliability if they use which of the following technologies? Answers: a. PC3 b. dual ranked c. ECC d. EDO
c. ECC
Which type of port transmits both digital audio and digital video with a single connector? Answers: a. VGA b. S-Video c. HDMI d. DVI
c. HDMI
Which of the following is true about DIMM slots? Answers: a. a DDR3 DIMM allows access to four memory chips simultaneously on each DIMM b. DDR2 and DDR3 support triple channels c. color coding is used to identify the channel d. DDR only supports a single channel
c. color coding is used to identify the channel
Which of the following is a good practice when working with an overly confident user over the phone? Answers: a. point out the customer's mistakes to shake their confidence b. use technical jargon that matches or exceeds the customer's use of jargon c. compliment the user's knowledge, insight, and experience d. keep the conversation moving to place the user at a disadvantage
c. compliment the user's knowledge, insight, and experience
Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook? Answers: a. back up data if the computer is working b. remove cards and disconnect external devices c. connect it to a port replicator, if available d. remove the battery and unplug the AC adapter
c. connect it to a port replicator, if available
Which material is a cooler that sits atop the CPU most likely made of? Answers: a. brass b. steel c. copper d. lead
c. copper
Which of the following is NOT a component of a processor? Answers: a. control unit b. registers c. device driver d. memory caches
c. device driver
Under what circumstance should you always return a notebook to the manufacturer? Answers: a. to use an external device in place of the failed component b. if you need to replace the hard drive c. for serious repairs and it is under warranty d. when you want to add memory
c. for serious repairs and it is under warranty
Which of the following is most likely to be installed in a PC, is considered primary storage, and has Windows 7 installed on it? Answers: a. tape drive b. optical drive c. hard disk drive d. floppy drive
c. hard disk drive
Which of the following should you do after a problem has been completed at an on-site service call? Answers: a. if you restored data, tell the user all their data is fully restored b. tell the customer that if they contracted for preventive maintenance, these problems wouldn't happen c. if you changed anything since the last boot, reboot one more time d. hand the customer the bill and tell him to have a nice day
c. if you changed anything since the last boot, reboot one more time
Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state? Answers: a. by special-ordering a new C: drive from the manufacturer b. on an SD card that comes with the notebook c. in a recovery partition on the hard drive d. from a removable drive you order from the manufacturer
c. in a recovery partition on the hard drive
What does a twist in a 34-pin data cable mean? Answers: a. it is used for USB floppy b. the cable has been damaged c. it indicates drive A: d. it should be connected to the primary IDE drive
c. it indicates drive A:
Which of the following is true about 10-Gigabit Ethernet? Answers: a. coaxial is a good choice for cabling b. you can use Cat-5e or Cat-6 cabling c. it is a good choice for backbone networks d. it is sometimes called Fast Ethernet
c. it is a good choice for backbone networks
Which process writes sector markings to a hard drive? Answers: a. high-level formatting b. sector provisioning c. low-level formatting d. partitioning
c. low-level formatting
What is the general name of the processor feature that AMD calls HyperTransport? Answers: a. multi-core processing b. virtualization support c. multithreading d. integrated graphics
c. multithreading
What unit of measurement is used for DIMM read and write times? Answers: a. milliseconds b. microseconds c. nanoseconds d. picoseconds
c. nanoseconds
Which of the following is NOT true about notebook computers? Answers: a. different models have unique cases b. they use less power than desktops c. on all models, the hard drive is always in the same place d. components tend to not be interchangeable
c. on all models, the hard drive is always in the same place
Which of the following is NOT true about working on a notebook computer in general? Answers: a. on newer notebooks, hard drive replacement is fairly easy b. you should follow the same ESD precautions as on desktops c. once you've learned to service one, it's the same for all notebooks d. you need different tools than you need for desktop maintenance
c. once you've learned to service one, it's the same for all notebooks
Which of the following is NOT a solution to an overheating problem? Answers: a. verify that cables are not obstructing airflow b. be sure the case is not sitting on a carpet c. remove the covers from empty expansion slots d. remove dust from the power supply, vents, and cooler fans
c. remove the covers from empty expansion slots
What is the process called when Windows receives a print job from an application and places the job in a print queue? Answers: a. pooling b. banking c. spooling d. storing
c. spooling
What should you do if you want to be able locate your laptop in the event of loss or theft and give it a command through the Internet to lock it or delete data? Answers: a. set a BIOS No Access password b. enable the GPS module in the BIOS c. subscribe to LoJack for Laptops d. install a high-power WiFi card
c. subscribe to LoJack for Laptops
Which type of network device keeps a table of the MAC addresses of the devices connected to it? Answers: a. NIC b. router c. switch d. hub
c. switch
Which of the following is true about the A+ 2012 certification and exams? Answers: a. after you pass the 220-801 exam, you're A+ certified b. the exam is sponsored by Microsoft c. the A+ certification is not vendor specific d. you need to know about PC hardware, but PC software is covered in a different certification
c. the A+ certification is not vendor specific
What has occurred if you see the message "Chassis Intruded! System has halted." the next time you start your computer? Answers: a. the keyboard has been unplugged b. Windows has not been activated c. the case has been opened d. the disk has failed
c. the case has been opened
How do you know if a printer needs routine maintenance? Answers: a. the number of days since the last maintenance b. the printer stops working if the maintenance period has expired c. the number of pages the printer has printed since the last maintenance d. the LED display shows the number of days before maintenance is required
c. the number of pages the printer has printed since the last maintenance
Which of the following is true about dealing with software and other digital content? Answers: a. you are prohibited from making a copy of software under any circumstances b. if you purchased software, then you own it and can do what you like with it c. the right to copy software belongs to the creator of the work d. a software license gives you and one other designated person the right to install and use the software
c. the right to copy software belongs to the creator of the work
To what should you normally clip the ground bracelet before you work inside the computer case? Answers: a. the top of the power supply b. the grounding plug on the power cord c. the side of the computer case d. an AC outlet
c. the side of the computer case
What is placed between the bottom of the cooler heat sink and the top of the processor that makes an airtight connection between the fan and processor? Answers: a. fan shield b. metal fins c. thermal compound d. high-density oil
c. thermal compound
Why might you want to use a RAID 0 disk configuration? Answers: a. to prevent data loss in case of a drive failure b. RAID 0 drives are less expensive than other RAID drives c. to improve overall disk performance d. because RAID 0 provides an automatic disk backup
c. to improve overall disk performance
Under what circumstance might you use a loopback plug? Answers: a. to find the max speed of a connection b. to capture network packets c. to test a network cable d. to test a USB port
c. to test a network cable
What is the first thing you should do to get toner dust off your clothes? Answers: a. clean immediately with hot water b. throw the clothes in the dryer set on high heat c. use a can of compressed air to blow off the toner d. use a hot hair dryer to blow it off
c. use a can of compressed air to blow off the toner
Which of the following is NOT among the guidelines for handling and caring for a notebook computer? Answers: a. don't leave a notebook in a cold or hot car b. don't hold a notebook by the lid c. when traveling, pack the notebook tightly in a suitcase, between soft clothing d. make sure the network location is Public before connecting to the Internet
c. when traveling, pack the notebook tightly in a suitcase, between soft clothing
Which of the following is true about expansion cards in a notebook computer? Answers: a. all Wi-Fi cards are built-in and cannot be replaced b. Mini PCI Express cards are bigger than Mini PCI cards c. you may be able to replace an expansion card without extensive disassembly d. most use standard PCI Express slots but not PCI slots
c. you may be able to replace an expansion card without extensive disassembly
What is the transfer rate of a 64-bit module running at 1600 MHz? Answers: a. 1600 MB/second b. 3200 MB/second c. 6400 MB/second d. 12800 MB/second
d. 12800 MB/second
Which power supply connector is the main motherboard power connector on most motherboards today? Answers: a. 15-pin b. 20-pin c. 8-pin d. 24-pin
d. 24-pin
Which type of memory can support quad, triple, and dual channels? Answers: a. RIMM b. DDR c. DDR2 d. DDR3
d. DDR3
Which of the following should you check to verify the port a printer is using is enabled and working? Answers: a. System Monitor b. Print logger c. Resource Monitor d. Device Manager
d. Device Manager
Which disk drive standard uses an 80-conductor cable? Answers: a. DVD b. SATA c. IDE d. EIDE
d. EIDE
Which interface is not typically used for an internal tape drive? Answers: a. PATA b. SCSI c. SATA d. FireWire
d. FireWire
Which of the following is the smallest motherboard form factor? Answers: a. MicroATX b. MicroBTX c. NLX d. FlexATX
d. FlexATX
____ printers tend to smudge on inexpensive paper, and they are slower than laser printers. Answers: a. Thermal b. Laser c. Dye-sublimation d. Inkjet
d. Inkjet
Which of the following network types covers a large campus or city? Answers: a. WAN b. WLAN c. PAN d. MAN
d. MAN
What device should you consider if you want to have access to hard drives via an Ethernet connection? Answers: a. RAID b. AP c. VoIP d. NAS
d. NAS
What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched? Answers: a. ROM module b. BIOS memory c. CMOS firmware d. POST card
d. POST card
