4. MGT, Merch, CaskP, Admin, Dir, & Comm (DEAD)

When prepared for burial at sea must have __________ of additional weight added.

150 lbs

The time limit for the V.A. "application for burial benefits" is:

2 years from the date of cremation or permanent burial

The time limit for the V.A. "application for the burial benefits" is:

2 years from the date of cremation or permanent burial

The ideal number of caskets to display in an "old fashioned" selection room is: 12 50 22 30

22 *minimum 12*

Which of the following weights are commonly used in the construction of copper caskets? 1. 16 oz. 2. 18 oz. 3. 32 oz. 4. 48 oz.

3 & 4 Look up weights for ferrous and nonferrous and amend

Intact burials at sea must take place at least ________ nautical miles offshore in water that is at least ________ ft. deep.

3 , 600

Caskets prepared for burial at sea must have: 6 or 8 bands? How many holes / size of them? Also, how much weight added?

6 bands and a total of 20, 2 inch holes drilled in them 150 lbs TWO INCHES NOT THREE

The length of a standard adult metal is 6/6 6/7 3/6 6/3

6/6

All honorably discharged veterans are entitled to: burial in Arlington National Cemetery a flag the basic burial benefit a plot interment allowance Who receives the flag of a deceased veteran if there is no surviving spouse?

A Flag Child of the deceased

The Orthodox Jewish funeral may be held:

In the funeral home chapel

DD 1375

Request for Payment of Funeral and/or Interment Expenses

Another name for the ogee of the casket shell is ear rim lug gimp

Rim

The ceremony of washing the deceased before burial by the Chevra Kaddisha is the:

Taharah

It is true that the main reason behind the family selecting a particular casket is its beauty and finish. T/F

True ...But, at the same time people also take into account their budget, their personal values and religious aspects when selecting a burial casket.

In his service to the public, the funeral director must always be conscious of the basic ________ which consistently maintains and improves his ability to communicate with the community.

Trust

If a funeral home had an average overhead of $3,500.00, and the wholesale cost of a casket was $1,000.00, and the funeral director marked his casket up 100%, what would the unit price for a full adult formula funeral be using that casket?

$5,500.00

Procession Order

(1) Funeral home lead car with clergy (2) Officiating Clergy, if they are driving on their own (3) Pallbearers if they are driving together (4) Hearse (5) Closest family member's car. Often a limo supplied by the funeral home (not actually often) (6) Cars as designated by the family -if special group attending, they usually go between the lead car and hearse

Most infant caskets increase in length in increments of 3 inches 2 inches 6 inches 5 inches Adults increase by?

6 inches 3 inches

Fundamental statements that serve as guides to management practice

Business Policies

The rim is part of the casket bottom cap exterior body

Cap

Which of the following would lead a liturgical Protestant funeral procession?

Crucifer

On a death certificate, the "registrant" typically refers to the

Decedent

In fashioning the cap of a wooden casket, how is the cap held together?

Dowels

Outlaws discrimination in pay against those who are over forty years: Equal Employment Opportunity Act Earnings Valuation Act Fair Labor Standards Act None of these Outlaws discriminatory practices in pay: Equal Employment Opportunity Act Earnings Valuation Act Fair Labor Standards Act None of these

Age Discrimination in Employment Act Fair Labor Standards Act

A burial vault which is closed by placing the dome over the base is called a(n): Air seal Earth seal End seal Top seal

Air Seal Top Seal: Method of sealing burial vaults that utilities an epoxy compound in conjunction with a tongue-in groove closure at the top of the vault.

A time set aside for family and friends to pay respects to the deceased and greet the family before the funeral. Wake All of these Calling hours Visitation

All of these

Each of the following have affected the nuclear family EXCEPT

An increase in the day to day confrontation with death

Form 40-1330

Application for Headstone or Marker:

Form 90-2008

Application for United States Flag for Burial Purposes

This is usually the heaviest casket

Ash

Masselin is a casket Lining material Padding material Exterior covering material Backing material

Backing Material

A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a _______ handle. Bucket Permanent Bail Swing

Bail

A procedure that shows separately the price of the services to be rendered and the price of the casket is

Bi-Unit Pricing

Which tree is coniferous? Oak Ash Blue Spruce Maple

Blue Spruce

A qualification that is absolutely necessary for he job: non-judgmental qualification Bonafide occupational qualification Necessary attribute census

Bona fide occupational qualification

This is an allowed and approved reason for job discrimination when hiring:

Bona fide occupational qualification

A realistic attitude toward death a. can best be developed in early childhood b. can best be developed during adolescence c. can best be developed by avoiding the subject d. cannot be achieved

Can best be developed in early childhood

A burial-transit permit is needed for all of the following except: -Catholic burial mass -Remains which are used for scientific or educational study -Moving of the remains from a state where the death occurred to the State where the burial will take place -Interment, entombment, or cremation of the remains

Catholic burial mass

Source of market data that explains where certain businesses are located: Source of Business Census of Business Business Demographic Geography of Business

Census of Business

A component part of the casket hardware is the header ogee corner cap

Corner

An exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is a sprayed finish a crinkled finish a brushed finish a plated finish

Crinkled Finish

Any borrowed or loaned capital invested in the business that must be repaid to creditors: Debt equity Credit balance Expense Owners equity

Debt equity

To guide and/or supervise the activities of an organization:

Directing & Actuating

In the funeral procession, the family car should be placed:

Directly after the funeral coach

ABC funeral home has a normal service area of 25 miles. The Greenjeans family has requested ABC Funeral Home obtain copies of Mr. Greenjeans' Death Certificate. Mr. Greenjeans passed away 50 miles away from ABC funeral home. The funeral director should charge the family for which of the following: 1.Each certified copy of the Death Certificate requested 2.A fee for obtaining the copies outside of ABC's normal service area

Each certified copy of the Death Certificate requested A fee for obtaining the copies outside of ABC's normal service area Both

Which of the following types of cloth covered exterior has raised designs above the surface of the material? shirred tailored embossed tufted

Embossed

Controlling is also known as:

Evaluating

A management function which compares organizational and individual performance with predetermined standards or expected results: Both Evaluating and Controlling Neither Evaluating or Controlling Controlling Evaluating

Evaluating Controlling (both correct)

The part of the casket interior which folds out over the top body molding for aesthetic purposes is the Apron Gimp Extendover Roll

Extendover

Obtaining cash before payments are received from customers by selling off one's accounts receivable to a third party: evaluating factoring last in - first out entrepreneurship

Factoring

Pre-need trust accounts made between a purchaser, a funeral home and a bank, create what type of responsibility for the Funeral Home?

Fiduciary

A cost that, for a given period of time and range of activity called the relevant range, does not change in total, but becomes progressively smaller on a per unit as volume increases: Fixed expenses None of these Inventory Month to month

Fixed Expense

A price determination method whereby the casket cost is multiplied by a constant factor describes fixed multiple pricing functional multiple pricing hi-unit pricing gross multiple pricing

Fixed multiple pricing

A procedure by which charges are broken down into several major components Or A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________ pricing itemization bi-unit functional unit

Functional Pricing

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the crown throw cove gimp

Gimp

An intangible asset which enables a business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind:

Goodwill

The Jewish eulogy is known as

Hesped

While planning the funeral Mass for her husband, Mrs. O'Malley paid $200 to the church, $200 to the priest, $100 to the Deacon, $150 to the pianist/organist and $200 to the soloist. These were added to her funeral bill and the funeral home took care of these payments on her behalf. What are these payments called?

Honorariums (a payment given for professional services that are rendered nominally without charge.)

A solid screen, covered with icons, at the front of the Eastern Orthodox church is the:

Iconostasis

Balance of costly goods paid for in small monthly (fractional) payments over a period of time:

Installment credit Closed end credit (both correct)

Crushed is known as a casket Corner design Padding material Interior style Exterior covering

Interior Style

A symbol of grief that is a tear in the upper corner of the garment or a symbolic ribbon worn by the survivors is known as in the Jewish faith:

Kriah

The Jewish term for a funeral cortege?

Levaya

An example of lining material used in casket construction is cotton wood wool muslin linen weave

Linen Weave

Eligibility for the social security lump-sum death benefit is measured by: marital status of the deceased the age of the deceased how many quarters of coverage the deceased has accumulated the income of the deceased over the last year prior to death

Marital status of the deceased

A study that is used by a business to determine where the potential customers are located:

Market Survey

A type of exterior covering used on a cloth covered wood casket? kapok wood wool moleskin excelsior

Moleskin (Doeskin)

The seating or auditorium section of the church where the members of the congregation are seated?

Nave

If a funeral home does not know the cost of a cash advance, may it leave the item blank on the Statement of Funeral Goods and Services Selected until the exact price is known?

No

How does an Orthodox Jewish Casket differ from a regular casket

Only the head cap opens

The arrangement and distribution of work among members of an organization: Manufacturing None of these Staffing Organizing

Organizing

Which of the following is a style of counseling rather than a type of counseling? A. Informational B. Psychotherapy C. Person-centered D. Situational

Person-centered

The wedge shaped portion of the cap of a casket at each end of the crown is the stiffeners pie rim header

Pie (wedge of pie)

Which casket is noted for its knots

Pine

Which of the following would NOT be provided for a deceased Catholic's rosary service?

Prayer Shawl

Which of the following is an example of cash advance? Public transportation Professional services The casket The outer burial enclosure

Public transportation https://www.ftc.gov/sites/default/files/documents/advocacy_documents/ftc-advisory-opinion-hon.dan-flynn-concerning-lawful-construction-term-cash-advance-ftcs-funeral-rule/050707funeralruleadvoopin.pdf

When removing a body from a hospital or nursing home, what document must the funeral personnel be sure to obtain, as it must be filed with the Maricopa County Department of Vital Records:

Remains Release form

All efforts designed to preserve assets and earning power associated with a business: Personnel management Risk Management Account Management Facilties Management

Risk management

The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the bill of lading invoice creditor's claim sales contract

Sales Contract

Which of the following is an example of a grave liner? Top seal vault Combination case Air seal vault Sectional box

Sectional Box

A form of risk management whereby a part of the firm's earnings is earmarked as a contingency fund for possible future losses, specifically for individual loss categories, such as property, medical, or worker's compensation: Both a & b Risk management Self-insurance None of these

Self-Insurance

The assumption of anger (in the form of blame) directed toward one's self by others:

Shame Guilt is directed at one's self by the self.

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called: tufted tailored shirred pleated

Shirred

The Jewish term for the 30 day mourning period is:

Sholoshim

An example of a padding material used in casket construction is masselin satin shredded paper twill weave

Shredded Paper

S.S.A 8

Social Security application for lump sum death benefit (claimant's form):

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the: Arrangement form Invoice Statement of Funeral Goods and Services Selected Bill of sale

Sounds more like Arrangement Form. The def for Statement is more precise Statement of Funeral Goods and Services Selected

A casket which has sides that are vertical, or at right angles to the bottom is called a/n: flaring side casket octagon end casket state casket urn side casket

State Casket

Form S.S.A 721

Statement of Death by Funeral Director:

Which of the following is a document signed by persons who want to be allowed to die?

The Living Will

The moving of the dead human body from the place of death to the funeral home or other designated place is known as the

Transfer of remains

A pricing method which creates a total price for all services and the casket is called a pricing method. Or A procedure which creates one total package for both services and merchandise is Functional Multi-unit Unit Itemization

Unit

Form 21-530

Vet Burial Allowance

You all have been embalming at various facilities by now and witnessed the varied condition of the deceased. In addition to the name of the deceased, time of death, the address of the facility, the next of kin name and contact information and the name of the physician to sign the death certificate, in this day and age what is likely the next most important bit of information needed to staff the removal properly? A. the expected time the family will leave the facility B. the phone number for security C. the weight of the deceased D. the date of the funeral service

Weight of the deceased

In a Protestant Church, which way is the casket placed in the church?

With the casket parallel to the altar

A layman's casket in a Catholic Church faces which way?

With the feet towards the altar

A priest casket in a Catholic Church faces which way towards the altar?

With the head towards the altar

In the Jewish faith, the One Year anniversary of the death?

Yahrzeit

External communication is: External communication includes: 1- personal letters 2- congratulatory notes 3- memos 4- letters of reference 1 and 2 1 and 4 1, 2 and 4 3 and 4

any communication that goes beyond the doors of your business 1, 2 and 4

A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs defines a piping interior tufted interior crushed interior shirred interior

tufted interior