7-2 Intro to Business

Informal Communications

common but unofficial ways that information moves in an organization.

Internal Communications

occur between managers, employees and work groups

External Communications

occur between those inside the organizations and outsiders such as customers, suppliers, and other businesses

Human relations

the way people get along with one another

Oral Communications

Are Spoken

Position Influence

ability to get others to accomplish tasks because of the position the leader holds

Expert Influence

arises when group members recognize that the leader has special expertise in the area

Influence

enables a person to affect the actions of others

Written Communications

include notes, letters, reports, and e-mail messages.

Formal Influence

leadership position is part of the organization's structure

Informal Influence

leadership role is not part of a formal structure

Formal communications

methods have been established and approved by the organization

Horizontal Communications

move across the organization at the same level-employee to employees or manager to manager

Vertical Communications

move up or down in an organization between management and employees.

Reward Influence

results from the leader's ability to give or withhold rewards

Identity Influence

stems from personal trust and respect members have for the leader

Leadership

the ability to motivate individuals and groups to accomplish important goals