901 practice test hardware troubleshooting

A Linux command-line utility used for displaying and modifying network interface configuration settings is called: A. IFCONFIG B. NET CONFIG C. IPCONFIG D. NETWORKSETUP

A

An actuator arm assembly failure manifested by loud clicking noise emitted from the inside of the computer case is a problem symptom that should prompt for: A. Data backup and hard drive replacement B. Replacement of a faulty cooling fan C. Central Processing Unit (CPU) replacement D. Data backup and replacement of a faulty primary storage module E. Power Supply Unit (PSU) replacement

A

Microsoft Windows OS command-line command for displaying intermediary points on the packet route is called: A. TRACERT B. ROUTE PRINT C. TRACEROUTE D. NETSTAT

A

The following Windows command-line command can be used to display a list of domains, computers, or shared resources available on a specific computer. A. NET VIEW B. REG C. NETSTAT D. VIEW

A

You are building a Blade server. Which bus architecture will you use? A. PCI-X B. Riser C. PCI D. PCIe

A

Your PC displays the message 'Non System Disk or Disk Error'. Which of the following will produce this result? A. The system files were not transferred to the hard drive. B. The CMOS lost the hard drive configuration. C. The system was not shut down properly. D. The hard drive partition was not activated.

A

Your inkjet printer prints a continuous black streak on the page. What will resolve this issue? A. Clean print head B. Clean toner C. Replace transfer corona D. Clean fuser

A

What is a common use for a flash card slot in a notebook? (Choose two) A. Graphics acceleration B. Extra memory C. Network connections D. Data Storage E. Increasing processor speed

B, D

Which of the following could cause slow performance of a hard drive? (Select 2 answers) A. Disk striping B. File fragmentation C. Disk mirroring D. Insufficient amount of RAM E. Disk duplexing

B, D

A dim display on a laptop LCD screen might indicate a problem related to: (Select 2 answers) A. Stuck pixels B. Backlight C. Dead pixels D. Incorrect color patterns E. Inverter

B, E

The /R switch of the CHKDSK utility: (Select all that apply) A. Displays cleanup messages B. Locates bad sectors and recovers readable information C. Uses more system resource to perform a scan as fast as possible D. Displays the full path and name of every file on the disk E. Fixes errors on the disk

B, E

You have been called in by a user that complains that nothing happens when he pokes at his iPhone. Your first step is to try to replicate and sure enough the touch screen is unresponsive. Which of the following solutions would you try first? (Choose two) A. Click Start > Device Manager and reset the touch screen driver. B. If there is a case or screen protector, remove it. C. Wipe the screen with window cleaner. D. In classic view, open Control Panel and click Settings. E. Restart the device.

B,E

A feature that can be found in some types of PC Power Supply Units (PSUs) that allows the PSU to automatically adapt to the AC voltage supplied from the power socket is called: A. Fixed-input B. Inverter C. Auto-switching D. Hot plugging

C

A technician is not able to boot to Windows OS. A "Non-bootable device found" message appears on the screen when the computer restarts. Which of the following is the MOST likely cause of the error message? A. HDD is set to Cable Select. B. Corrupt files in the operating system. C. A bootable HDD is not recognized in the BIOS. D. The MBR is corrupt on the HDD.

C

Pinwheel" is an informal term used for describing stop errors in: A. Android B. Linux C. Mac OS D. Windows

C

Three short beeps during POST indicates which of the following? A. Normal POST - system OK B. Broken Speaker C. POST error - error code D. Clock Doubler is operative

C

What is the name of a command-line utility in MS Windows that allows for displaying protocol statistics and current TCP/IP network connections? A. TRACERT B. TRACEROUTE C. NETSTAT D. NSLOOKUP

C

What is the name of a tool used for removing electrical insulation cover from electric wires? A. Cable crimper B. Snips C. Wire stripper D. Punchdown tool

C

When disconnecting the keyboard ribbon cables from the notebook, which is the best method to use? A. Remove the small screw that holds the ZIF lock down. B. Never disconnect these. Simply fold them back and out of your way. C. Gently pull up on the connectors retaining latch. D. Gently pull cable straight out without kinking it.

C

Which of the following answers lists a Windows command-line utility designed to be of help in troubleshooting NetBIOS name resolution problems? A. NETSTAT B. NSLOOKUP C. NBTSTAT D. TRACEROUTE

C

In laser printing, toner falling off of the printed copy indicates a problem with: A. Toner cartridge B. Print head C. Cleaning blade D. Fusing unit

D

The process of moving the toner to the drum is known as which of the following? A. Transferring B. Processing C. Exposing D. Developing

D

What motherboard form factor would you select when designing a Home Theatre PC? A. Low profile ATX B. Mini ITX C. None of these D. Micro ATX

D

Which of the Windows Command Prompt tools listed below allows to display IP addresses, subnet mask, and default gateway for all adapters? A. NETSTAT B. IFCONFIG C. TRACERT D. IPCONFIG

D

Which of the following command-line utilities allows to test the reachability of a host across an IP network? A. NETSTAT B. IPCONFIG C. TRACERT D. PING

D

Which of the following commands in MS Windows launches a command-line partitioning utility? A. REGSVR32 B. CHKDSK C. DEFRAG D. DISKPART

D

Which of the following networking tools would be of help in determining the optimal placement of a WAP? A. Pentest B. Vulnerability scanner C. Proximity reader D. Wi-Fi analyzer

D

Which of the following tools would be used for attaching RJ-45 connectors to a twisted-pair Ethernet cable? A. Cable tester B. Needle-nose pliers C. Punchdown tool D. Crimper

D

Which of the tools listed below would be used for testing power supply voltage output? A. Torx screwdriver B. Toner and probe kit C. Loopback plug D. Multimeter

D

You have just connected a second monitor to your laptop. It is not displaying anything. What would you check? A. Power to monitor B. Cabling between PC and monitor C. Display settings in software D. All of these

D

Your mail carrier has just dropped off a flat panel that you are going to use with your PC. You unbox it and let it sit for an hour to avoid any temperature related problems. Once connected and turned on you boot the PC and immediately notice that there are about 20 white spots in the center of the screen. What do you do? A. Restart the monitor. B. Run the manufacturer's diagnostics program. C. Read the troubleshooting section of the owner's manual. D. All of these are correct.

D

Possible causes of continuous system reboot loops include: A. Overheating B. Hardware failure C. Corrupted OS installation D. Misconfigured OS E. All of the above

E

Which of the actions listed below should be of help while troubleshooting non-responsive touchscreen of a mobile device? A. Reseating the device's battery B. Erasing all content/settings and restoring the device to factory defaults (factory reset/hard reset) C. Pressing a specific key combination/button to perform system restart (soft reset) D. Removing screen protector and cleaning the screen E. All of the above

E

Which step of the laser printer imaging process requires troubleshooting if a printer produces ghost images on output pages? A. Charging B. Fusing C. Exposing D. Developing E. Cleaning

d

Which of the PC components listed below would be the most probable source of problems when the issue symptoms on a failing system include loud noise from the inside of the computer case? (Select 3 answers) A. RAM modules B. Magnetic Hard Disk Drive (HDD) C. Cooling fans D. Solid-State Drive (SDD) E. Analog modem F. Power Supply Unit (PSU)

B ,C, F

Which of the following steps would ensure the proper re-assembly of a serviced laptop? (Select all that apply) A. Usage of appropriate hand tools B. Documenting and labeling cable and screw locations C. Magnetic mat/separate containers used for holding disassembled parts D. Removing dust buildup inside the laptop case E. Manufacturer documentation used as a reference

A, B, C, E

Which of the tools listed below can be used to isolate a failing hardware component inside the PC case? (Select all that apply) A. POST card B. Loopback plug C. Tone probe D. PSU tester E. Maintenance kit F. Tone generator G. Multimeter

A, B, D, G

Which of the CPU connectors on the motherboard should be checked/reseated in order to ensure that the CPU is receiving power? (Select all that apply) A. 4/8-pin 12v B. T568B C. P4 connector D. PCIe 6/8-pin E. T568A

A, C

Which of the following could be of help in troubleshooting the "Invalid boot disk" error message? (Select all that apply) A. Disconnecting USB thumb drive B. Safe mode troubleshooting C. Checking BIOS settings for boot order D. Removing floppy disk from the Floppy Disk Drive (FDD) E. Administrative Tools

A, C, D

Which of the symptoms listed below would indicate a depleted toner cartridge as the source of a printing problem? (Select all that apply) A. Faded printouts B. Garbled characters on printer output pages C. Ghost images D. Printing blank pages E. Vertical streaks on each output page

A, D

Which of the following actions would solve the problem of leaking/burst/bulged capacitors inside the computer case? (Select 2 answers) A. Motherboard replacement B. Central Processing Unit (CPU) replacement C. Memory module replacement D. Power Supply Unit (PSU) replacement E. Capacitor replacement

A, E

Windows Recovery Environment (WinRE) offers a set of tools and utilities to troubleshoot Windows startup issues. Which of the command-line commands launches a tool for manual troubleshooting of problems related to master boot record (MBR), boot sector, and Boot Configuration Data (BCD) store in Windows RE Command Prompt? A. DISKPART B. BOOTREC.EXE C. CHKDSK D. FIXBOOT

B

You are looking in your spare parts inventory for a Micro-ITX motherboard. Before getting down to numbers, how will you base your first round of choices? A. Memory slots B. Internal expansion ports C. All of these D. External expansion ports

B

You are setting up a conference room to support 15 users who usually work on the same floor as the conference room. You have been given a wireless router to make sure everyone has a solid connection. In order to ensure the minimum disruption to their service what service would you disable on the new router? A. NFS B. DHCP C. DNS D. SMTP

B

Garbled characters on output pages would indicate a printing problem related to: A. Calibration B. Printer driver C. Fuser assembly D. Imaging drum

B

In laser printing, long vertical streaks on each output page indicate a problem related to: A. Printer calibration B. Damage to the imaging drum C. Printer driver D. Clogged print head nozzles

B

The /F switch of the CHKDSK utility: A. Locates bad sectors and recovers readable information B. Fixes errors on the disk C. Displays cleanup messages D. Displays the full path and name of every file on the disk

B

What is the file type necessary for you to view a Mac disk image in Windows over a network? A. ODB B. DMG C. HFS D. OSX

B

What is the name of a networking tool used for locating a cable in a cabling bundle or tracing individual wires in a cable? A. Spectrum analyzer B. Toner and probe kit C. Time Domain Reflectometer (TDR) D. Multimeter

B

Which of the network administration command-line tools listed below is used for DNS queries? A. TRACERT B. NSLOOKUP C. NETSTAT D. PATHPING

B

When a computer monitor is unable to display image on the screen, the most common causes (and the easiest ones to fix) for this problem include: (Select 2 answers) A. Inverter failure B. Loose cable connections C. Bad LCD display D. Wrong input selection E. Backlight failure

B, C