9.14 Operating System Troubleshooting

Dynamic Link Library

A DLL file, short for __________ _________ ________.

memory, hardware

A blue screen error could be caused by a number of problems. For example, a blue screen could occur if one process running on the system tries to use ___________ that's already been allocated to a different process. It could also be caused by faulty __________ such as a malfunctioning memory module

rights, applications

A user calls to report a problem. She is trying to install an application on a Windows 10 system, but cannot. In the past, she installed applications on her Windows XP system without any issues. Her user account has always been a member of the Power Users group. What do you suspect is causing the installation issue? Users must have the correct permissions or _____ to install ______.

uninstalled, application, shutdown, storage, deleted

Another type of Windows error that you may encounter is one where an error message is displayed indicating that the DLL is missing. A missing or corrupt DLL file can be caused by many things. For example the DLL may have been removed when an application was _________. The DLL could have been overwritten with a different version when a new ____________ was installed. The DLL could've been corrupted by an improper _________ or by a failing _________ device or an end-user could have _________ the DLL file.

service.msc

Apart from devices failing to start, it's also possible that services aren't starting the way they're supposed to when Windows boots. If this occurs, you should verify that the service is actually installed on the system. This can be done by running _______.___ and looking for the service in question. If it isn't listed that it probably hasn't been installed.

installation, modifies, permissions

Application _______ involves more than just copying the executable files to the computer. Installation typically ______ the registry, creates shortcuts, creates Start menu tiles, and configures other settings required by the application. Users must have the appropriate ______ to install applications.

Compatibility Mode

Because some applications use elements that are specific to a certain version of an operating system, you may run into problems when trying to use these same programs on newer operating systems. Windows ________ _____ is designed to correct this problem by creating an environment that emulates the operating system for which the application was originally intended.

Set Priority

By default, the Windows operating system kernel tries to evenly distribute access to system resources to all processes running on the system. However, if a process needs to run with a higher priority than the other processes on the system, its priority can be manually configured. Right-click on the process in Task Manager, select ____ ____, and then select a priority level.

devices, hotfixes

Device drivers are only needed for _____ connecting to the computer, such as a keyboard or mouse. Service packs generally contain security-related ______ and do not affect the ability to install legitimate applications.

user, users

During install you can often choose to add shortcuts for only the current user or all users.

Target, Start

Edit the properties of the shortcut to correct many application-related issues: Use the _____ field to point to the executable location. Use the ______ in field to identify a working directory for the application.

Task Manager

From within msconfig, you can open _____ ______ to manage startup applications.

program, administrator, administrator

Guidelines for troubleshooting common application issues: Be aware of the following permission-related issues when running applications: Applications with insufficient permissions might not run, or they might run but not function correctly (or some features might not be available). If this happens, you can run the application: In compatibility mode. You can mark the Run this program as an administrator option on the Compatibility tab to automatically elevate privileges when the application is run. As administrator. To do this, right-click the application shortcut or executable file and choose Run as _______.

file system

Guidelines for troubleshooting common application issues: Be aware of the following permission-related issues when running applications: Many applications create data files as they run. They may also create temporary files. The user running the application must have sufficient _____ _____ permissions to the directories where these files will be created.

UAC, administrator

Guidelines for troubleshooting common application issues: Be aware of the following permission-related issues when running applications: Older applications written for previous versions of Windows may not be compatible with ____. They may assume that they can run with _______ priviledges.

UAC, permissions

Guidelines for troubleshooting common application issues: Be aware of the following permission-related issues when running applications: Using _____ in modern versions of Windows, applications run with standard user privileges by default. The user will be prompted if the application requires elevated ______.

Event Viewer

Guidelines for troubleshooting common application issues: During or shortly after startup, you might see an error message stating that a service has failed to start. Check the _____ ______ for additional information about which service failed to start and the reason why it did not load.

dependent

Guidelines for troubleshooting common application issues: During or shortly after startup, you might see an error message stating that a service has failed to start. If the service is necessary, use the Service console to make sure that any ______ services are configured to start and have started successfully.

Manual

Guidelines for troubleshooting common application issues: During or shortly after startup, you might see an error message stating that a service has failed to start. If the service is not required, you can change its startup type to ____ in the Service console to prevent it from trying to load during startup.

NET Start

Guidelines for troubleshooting common application issues: During or shortly after startup, you might see an error message stating that a service has failed to start. Try using the Service console or the _____ __ command to manually start the service.

user account, password

Guidelines for troubleshooting common application issues: During or shortly after startup, you might see an error message stating that a service has failed to start. Verify that the service is configured with a valid _____ _____ and that the _____ has not changed.

Task Manager

Guidelines for troubleshooting common application issues: If an application hangs and won't exit properly, you can use _____ _____ to force it to close.

privileges, administrator, application, administrative

Guidelines for troubleshooting common application issues: On older versions of Windows, applications ran with the _______ associated with the user who ran the application. But on modern versions of Windows, applications run by default as a standard user, even if the user who launches the application is an ________. This is done to contain damage that could potentially result if the end user launches a poorly-written or malicious _______. However, some applications need to run with ______ privileges to be able to complete necessary tasks.

manufacturer's, internet

Guidelines for troubleshooting common application issues: When troubleshooting applications, it is always best to check a knowledge base on the ________ website or search on the __________ for an answer to the problem first.

Windows Error Reporting, sent, link

Guidelines for troubleshooting common application issues: With _______ _______ _____, a dialog box will appear that prompts you to report the problem to Microsoft. If you are connected to the Internet and you choose to report the problem, technical information about the problem is ____ to Microsoft. If known information about the problem you have experienced is available, you will receive a _____ to a Web page that contains information about the problem.

Windows Error Reporting, Microsoft,

Guidelines for troubleshooting common application issues: _______ _______ _______ is a feature of Windows that enables Microsoft to be notified of application faults, system unresponsiveness, and kernel defects. ________ uses these error reports to diagnose the cause for common problems, then, if possible, improve upon their product or supply troubleshooting techniques.

Task Manager, Processes, End Task

If an application hangs and won't exit properly, you can use ____ _____to force it to close. This can be done in two ways: Select the hung application on the _____ tab and click End Task. Right-click the hung application on the Processes tab and select Go to Details. Then, with the application's process selected on the Details tab, click ___ ____.

uninstalled, reinstalled

If an application's files get deleted or become corrupted after installation, they can be repaired by doing one of the following: If an application does not provide the Repair option in Programs and Features, it must be first ________ and then _______ to repair missing or corrupt application files.

Programs and Features, Repair

If an application's files get deleted or become corrupted after installation, they can be repaired by doing one of the following: Some applications provide the Repair option in _____ and _______. When selected, the ______ option inspects all of the application's files and replaces files that are missing or corrupt.

known good copy, sfc /scannow

If the missing DLL is part of the Windows operating system, then you would need to use slightly different methods. For example you could manually copy a _________ ______ ________ of the DLL back into the appropriate location in the file system, restore the system to a prior restore point or run the System File Checker Utility from the command prompt, the command is ______ / _______. This utility scans all system files and replaces missing, corrupt or incorrect versions of these files.

services, manually, Event Viewer, error code, internet

If the service has been installed, make sure the service is set to automatically start in the _________ app. If it hasn't been installed, set it to auto start and then ___________ start the service. Then, check _______ ________ to make sure that the service started correctly and didn't generate any errors. If the service still doesn't start properly, use the information in Event Viewer to identify what happened. Usually a service will generate an ________ _______ if it fails to start. You can then use an __________ search engine to identify a resolution for that specific error.

Set Affinity

In a multi-core or multiprocessor system, the Windows operating system kernel will automatically distribute processes across all available processes. However, a process can be constrained to run only on certain processors. Right-click on the process in Task Manager, select ___ _____, and then mark the processors that the process is allowed to run on.

operating system

In compatibility mode, you choose a target ____ ______ (such as Windows Vista). When the application runs, it appears as if the application is running on the target operating system. To configure Compatibility Mode for an application, edit the properties of its shortcut or executable file.

device

In situations where a hardware device fails to start on a Windows system. This could have been caused by several things. First, the device itself could have failed. If this is the case you should replace it with a known good device.

drivers, Windows Update

In situations where a hardware device fails to start on a Windows system. This could have been caused by several things. Second, the _________ that support the device could be missing or corrupt. In this case you should download and install the latest driver from the vendor's website or from ________ ________.

disabled, Device Manager

In situations where a hardware device fails to start on a Windows system. This could have been caused by several things. device failure, missing or corrupt drivers Finally, the device could have been _______. It is possible that the device is functioning properly and that the correct drivers are loaded but the device has been disabled in _______ _______, if this is the case go and re-enable the device.

boot

Let's begin by discussing situations where the Windows system automatically boots into Windows Error Recovery when it is started. Usually this happens because the previous ____ attempt failed for some reason.

registry, installation media, restore point

Missing graphical user interface, or GUI in Windows. This could be caused by several issues. Finally, wrong settings in the ___________ or corrupt registry files could cause the GUI not to load. If this happens, you can boot from the Windows _________ ___________ and restore the system to a _________ ______created prior to the registry corruption.

video driver, safe mode, driver, monitor, board, cable

Missing graphical user interface, or GUI in Windows. This could be caused by several issues. First, a bad, missing or misconfigured _________ ________ could cause the GUI to not be displayed. You can verify this by booting the system into ________ _________. If the GUI works in safe mode, then it is possible that the video driver is at fault. To make sure, download and install the latest ________ for your video board. However if the GUI is not displayed in safe mode, then the problem may be the _________, video _________ or video _________. One of these components may need to be replaced.

msconfig, hidden

Missing graphical user interface, or GUI in Windows. This could be caused by several issues. Second, the GUI could have been disabled. If you run the ___________ utility on Windows and mark the no GUI boot option on the boot tab, the GUI will be ____________ while the system is booting up.

disk, power button, power supply, corrupt

Most modern operating systems, including Windows, need to be shut down properly to ensure that all impending _____ I/O operations are completed properly. Improperly halting the system by holding down the ________ ______ or unplugging the __________ _______ can result in corrupt data as pending disk writes are not completed. This can ___________ data files, operating system files and even restore points.

Automatic Repair Screen

Newer versions of Windows function in a similar manner. The _________ ________ _____ is displayed where you can choose to restart the system or use the advanced options selection to launch Startup Repair.

Windows Error Recover

On Windows 7 when the previous attempt to boot fail, the system will boot into ______ ______ _______.

Power Users

On Windows Vista and later, Power Users cannot install applications.

kernel panic, blue screen of death, Windows 8

On Windows systems a blue error screen is displayed when a ___________ occurs. Sometimes you hear this referred to as a ________ ______ of ________. In Windows 7 and earlier these blue screens provided useful information that could be used to diagnose the issue. However only minimal information is displayed in ________ _____ and later.

Windows 2000 and XP

On ______ _____ and ___, users who were members of the Power Users group could install applications as long as they didn't modify any system files. On Windows Vista and later, Power Users cannot install applications. In fact, the Power Users group is only included in modern versions of Windows for backwards compatibility. Users who are members of the Administrators group can install applications. The additional membership in the Users group is insufficient to install programs. All operating systems allow the modification of the registry settings if the user has sufficient permissions or rights.

Details

On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program? In Task Manager on a Windows 10 system, you use the _____ tab to adjust the priority of a specific process.

Details

On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program? Use the _____ tab to adjust the priority of a specific program.

operating system, color mode, 640x480, DPI, administrator, troubleshooter

On the Compatibility tab, configure the following as appropriate: -Operating system compatibility mode -Reduced color mode -Run in 640x480 screen resolution -Disable display scaling on high DPI settings -Run the program as an administrator If you're not sure which settings to use, you can run the Compatibility ________ from the Compatibility tab. This utility will probe the application and automatically determine the correct compatibility settings.

Startup

One of the programs that launch automatically at startup is causing your Windows 10 workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which Windows utility should you use to prevent the program from starting automatically? On a Windows 10 system, use the _______ tab in Task Manager to enable or disable startup applications.

backwards, Administrators, Users, modification

Power Users group is only included in modern versions of Windows for _____ compatibility. Users who are members of the _________ group can install applications. Membership in the ____ group is insufficient to install programs. All operating systems allow the _______ of the registry settings if the user has sufficient permissions or rights.

known good copy, application, restore point

Resolution for restoring application DLLs depends upon what type of DLL is involved. If it was an application DLL, you can manually copy a ________ ________ _________ of the DLL back into the appropriate location in the file system. Repair the installation if possible using the ___________ installer, uninstall the application and then reinstall it or restore the system to a prior _________ __________.

fragmented

Several things can cause slow performance on a Windows system. Fifth, the system could have overfull and heavily __________ storage devices. If your disk is heavily fragmented and very full you should upgrade to a bigger disk and keep it defragged regularly.

applications

Several things can cause slow performance on a Windows system. Finally, the system could have unnecessary startup ____________. You can use the msconfig utility to see which applications are configured to start at boot. For applications you don't use very often, you can configure them to not start on boot. You can also uninstall any applications on the system that aren't needed anymore.

malware

Several things can cause slow performance on a Windows system. First, the system could have been affected with ________. To prevent this, run full anti- malware scans on a regular basis.

page file

Several things can cause slow performance on a Windows system. Four, the system's ________ _______configuration could've slowed the system down. You can improve performance by moving the page file to a disk other than the system disk. Creating page files on multiple storage devices can also increase system performance.

memory

Several things can cause slow performance on a Windows system. Second, the system could have inadequate ________. If this is the case add more memory to the system.

integrated

Several things can cause slow performance on a Windows system. Third, the system could have inadequate video hardware. Newer versions of Windows are much more video intensive than older ones were, so avoid using __________ video adapters. A video adapter board with lots of video memory will perform much better.

application

Some older applications may not run properly on newer versions of Windows. If you encounter this problem there are several different options available. You can upgrade to a newer version of the application that is compatible with the current version of Windows.

compatibility mode

Some older applications may not run properly on newer versions of Windows. If you encounter this problem there are several different options available. upgrade to newer version of the application You can also run the application in _________ _______.

sfc /scannow

The System File Checker Utility from the command prompt, the command is ______ / _______. This utility scans all operating system files and replaces missing, corrupt or incorrect versions of these files.

App History, Performance, Processes

The _____ ______ tab lets you view statistics for apps installed on the system from the Microsoft Store. The ______ tab shows you overall system resource utilization and statistics. The ____ tab displays summary information for all of the applications running on the system.

Processes, Performance, App History

The ______ tab lets you view statistics about all running applications; use this tab to stop a program that is not responding. The _____ tab shows you overall system utilization and statistics. The ______ _______tab displays statistics about apps downloaded from the Microsoft Store.

Performance, Services, Users

The ______ tab shows you overall system utilization and statistics. The ______ tab shows a list of background services that are running on the system. The _______ tab shows a list of all users logged into the system.

shortcut

The ________ is a pointer file that identifies the location of the executable file that runs the application.

Power Users, applications

The ability to install applications depends on the user's group membership and the operating system: On older versions of Windows, users who were members of the Power Users group could install applications as long as the installer did not modify system files. On modern versions of Windows, Power Users cannot install _______ at all.

Users

The ability to install applications depends on the user's group membership and the operating system: Users who are members of just the ____ group are not allowed to install applications.

Administrators

The ability to install applications depends on the user's group membership and the operating system: Users who are members of the _________ group can install applications.

power supply

The best strategy is to prevent improper shutdowns from occurring in the first place. There are several things you can do to prevent improper shutdowns. You can implement an uninterruptible _______ _______to protect the system in the event of a power outage.

power supply

The best strategy is to prevent improper shutdowns from occurring in the first place. There are several things you can do to prevent improper shutdowns. You can monitor the state of the _________ _______ in the workstation. It can cause the system to spontaneously shut down or reboot.

shut down

The best strategy is to prevent improper shutdowns from occurring in the first place. There are several things you can do to prevent improper shutdowns. You can train users to ________ _______their systems properly.

compatibility mode

This tricks an application into thinking it's running on an earlier version of Windows.

error message, online, troubleshooting

To troubleshoot a blue screen error, write down the _________ _______ that is displayed. Then use this information to perform an _________ search. Frequently you will find _____________ articles that describe what is causing the error and possibly how to fix it.

Device Manager, printers

Use _____ _____ to manage settings and drivers for devices (except for _____).

Performance Monitor

Use _______ ______ to track resource utilization on the system.

Windows Error Recover, Startup Repair, normally

When Windows 7 boots into ________ ________ _______ a black screen is displayed for about 25 seconds before the system boots, indicating that it did not boot correctly the last time and that it will launch ______ ________by default to correct whatever problem prevented the system from booting, or you can select start Windows __________. If you do this, the system will try to boot up normally if it can.

kernel panic

When the operating system detects an internal error from which it cannot safely recover, it issues a __________ ____________ and halts all processing in order to prevent data corruption. On Linux systems you will see this referred to specifically as a kernel panic.

kernel panic

When the operating system detects an internal error from which it cannot safely recover, it issues a kernel panic and halts all processing in order to prevent data corruption. On Linux systems you will see this referred to specifically as a _________ _________.

Services, Services, net start

Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (Select three.) Use the _____ console, the ______ tab in Task Manager, or the ___ ____ command to start a stopped service.

Processes, Details

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.) The _____ tab lets you switch to, start, or end an application. You could also use the _____ tab to kill the process associated with the Internet Explorer application. Use either tab to stop a program that is not responding.

Enterprise, Ultimate, Virtual PC, Professional,

Windows 7 ______ and ______ editions also provide Windows XP Mode. This feature is not included with the operating system and must be downloaded separately. Windows XP Mode provides a Windows ______ ___ containing a pre-installed copy of Windows XP _______.

Windows XP Mode, Remote Desktop Protocol

You can use Windows XP Mode as virtual machine to run older applications that don't run correctly on Windows 7. The applications running within the virtual environment are accessed using the _____ ______ ____ and thus appear to be running on the Windows 7 host operating system itself.

compatibility mode

You have a Windows 10 system that was recently upgraded from Windows 7. One of the installed applications worked fine under Windows 7, but now does not run in Windows 10. You have checked the application vendor's website but there is no update available. What should you try next to run the application? Use the ______ _____ in Windows to run older applications as if they were running under a different operating system version. It creates a shim or a layer that makes the application think it is running in a Windows 7 environment.

permissions

You have a custom database application that your company has been using for several years. The application worked correctly when your organization used Windows XP systems. Recently, you purchased new Windows 10 systems for your sales team members. Each user is a member of the Users group on the local systems. You install the custom application successfully. When the sales employees log on and try to run the application, the program splash screen loads, but then seems to hang. What should you do first? You should first try elevating _______. Many older applications assume that users have administrator permissions to certain files or folders.

load, software

You know that a shortcut is configured correctly because the application starts to _____. Reinstalling the application will not correct a problem related to permissions. Windows Reporting will only send you information about _______ errors.

DLL, file

____ is a type of file that contains instructions that other programs can call upon to do certain things. This way, multiple programs can share the abilities programmed into a single _________, and even do so simultaneously.

msconfig

______ is an application that provides a simple management interface for customizing the way the system boots.

shortcuts, applications

________ will cease to work if the file to which they point is moved or altered, or if a drive has been remapped to a different drive letter (which can happen when working with removable media).Some issues can be resolved by fixing the shortcut instead of re-installing the ______.