A New Way to Negotiate

What investment proposal method produced the highest scores among Nissan customers on the FY17 April-December Owner First Survey (OFS) results?

Figures shown on a computer screen or tablet

What is the sales process stage when customers are most likely to reject a Nissan vehicle?

Negotiations

Dealerships that have adopted eDesking generally say the method has made negotiations more ________.

Satisfying

What are the benefits of eDesking?

-Replacement of handwritten proposals that customers find unreliable -Fewer customer objections -Reduction of lengthy negotiating sessions that damage customer satisfaction

Lease or loan options shown during eDesking can be easily adjusted by changing inputs such as ________.

-Trade values -Interest rates -Down payments

What is eDesking's key advantage?

Customer can select from multiple lease and loan options

An eDesking advantage over verbal negotiations is that:

There is less chance of a misunderstanding that can damage satisfaction

Who benefits from eDesking?

-F&I department -Sales department -Customers