A+ Practical Unit 9
Which feature makes it possible to close some notebook computers and still use the touchscreen?
180 degree rotating touchscreen
You need to replace the hard disk in your laptop computer. Which of these hard drive sizes would you likely choose for the laptop?
2.5"
Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.Which of the following mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?
A GPS enabled personal navigation device
A salesperson typically carries a laptop computer to several offsite customer me each day, but needs the flexibility to quickly attach other peripherals and charge battery while at their office desk. Which of the following laptop feature would BEST meet these requirements?
A laptop docking station
Mobile devices can connect to the Internet and to other devices using a variety of connection types.
A physical location where you can obtain wireless Internet access using a WLAN - HotspotA connector used to emulate cryptographic smart card functionalities - NFC Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks. - Mobile VPN Allows you to share the Internet connection of a phone with a laptop. - Tethering A wireless technology standard for exchanging data over short distances. - Bluetooth
A manufacturing company has customized a computer application that supervisor to track line worker efficiency. Supervisors will interact with the application while within and between work areas and will also use the laptop while sitting at their. Which of the following laptop features would BEST minimize the awkward move carrying a bulky laptop with a hinged display while providing the flexibility to use device at a desk?
A rotating or removable screen
You are currently managing a few Apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
ARM
When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.Which of the following technologies is uses to detect this device movement? (Select TWO).
Accelerometer Gyroscope
In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the builtin trackpad and mouse buttons. Which of the following actions would MOST likely stop the mouse from drifting?
Access the BIOS/UEFI configuration and disable the USB pointer option.
A technician is assisting Ann, who reports that the display on her company-issued smartphone is too dim to read in a dark room, even after she adjusts the brightness setting. Which of the following actions should the technician perform FIRST? (Choose TWO)
Adjust the battery saver setting Adjust the adaptive or automatic brightness control
Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworker's hotspot, but is still unable to connect to the internet. Which of the following is the MOST likely cause of this issue?
Airplane mode has been set on the tablet
A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot. Which of the following processes will seat the module in the slot.
Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at the 45-degree angle. Rotate the module by pressing down until the slide hold-down clips snap into place
You have removed the bezel from a notebook display that has stopped functioning. You see a DC to AC power inverter at the base of the screen. Which of the following BEST describes the type of display you are working with?
An LCD display that uses CCFL backlighting.
A company executive has just bought a new Android mobile device. She wants you to help her make sure it is protected from malware threats. What options are available and important to use to protect Android devices? (Select TWO) Android mobile devices, like iOS devices, are not susceptible to malware threats App reviews and ratings will help you choose an effective anti-virus app Anti-virus apps are available for purchase from Android app stores Any Android anti-virus app will be about as effective as any other Anti-virus apps for Android have not been developed yet Android operating system updates are sufficient to protect against malware threats
App reviews and ratings will help you choose an effective anti-virus app Anti-virus apps are available for purchase from Android app stores
A technician suspects that data is being leaked from a tablet. Which of the following is the BEST tool to troubleshoot this issue? Anti-malware Wi-Fi analyzer App scanner Force stop
App scanner Can test a mobile app for security flaws
A technician is tasked with replacing a Wi-fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
Around the bezel
A use has configured his mobile device to unlock using facial recognition. Which of the following methods for securing a mobile device is being used?
Biometric authentication
The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?
Buy a docking station for your notebook
What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
Configure your device to remotely back up important data to the Cloud
Which of the following input devices uses a stylus? -Trackpoint -Touch screen -Touchpad -Digitizer
Digitizer
A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection. Which of the following laptop ports or connections can be used to add this display device?
DisplayPort using a DisplayPort-to-HDMI cable USB port using a USB-to-HDMI adapter
You want to use Hibernation on your Windows notebook. What does it need to have?
Enough free hard drive space
You need to replace the video card in a laptop. What is the first step?
Find a service manual with correct disassembly procedures.
You have just purchased a used laptop, and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. Which of the following will BEST resolve this issue?
Free up space
You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (select two)
Go to settings > System > Power & Sleep In the notification area, double-click the battery icon. Click Power Options.
Which component within a tablet device measures acceleration horizontally and vertically at the same time?
Gyroscope
After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday. What should you do first?
Have him verify that the wireless card's hardware switch is in the On position.
A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the SIMPLEST way to power down the laptop?
Hold down the power button for several seconds.
While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers. Which of the following connection types is MOST likely being used?
Hotspot
Closed source and second most popular mobile device operating system.
IOS
Why is it important to have your mobile device charger plugged in while it is receiving an operating system update?
If the battery dies during the update, the operating system could become corrupted
You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update. What would happen to your iPad if you disconnect it before the operating system update is complete?
If you disconnect during the update, the operating system could become corrupted.
You have a notebook computer with a builtin wireless network card. One day, it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (Select TWO.)
Insert an ExpressCard wireless network card Insert a wireless USB network card.
Which of the following are characteristics of the ExpressCard /54 form factor.
L shape 34mm wide at the connector
A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device. Which of the following connection types is being use? NFC Bluetooth Lightning IR.
Lightning A lightning connection is used to connect an Apple mobile device to another device using a physical cable or by plugging the second device directly into the lightning connection. A credit card reader can be plugged into a lightning connection to make retail payments
Which of the following is a 172-pin DIMM often used in laptops?
MicroDIMM
As an IT technician, you are often asked to work on laptop computers that include wireless network cards. Which of the following is the most commonly used type of card for these internal wireless adapters?
Mini-PCI
Which type of interface is typically used for internal wireless networking cards in the laptops?
Mini-PCI
You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen. Which of the following solutions should you use? (Select TWO)
Mobile device management software that performs remote wipes. Mobile device management software that does full device encryption. Explanation: If a mobile device with sensitive information gets lost, the best protection you can have is that the device is fully encrypted and the ability to remotely wipe, or delete all the data from, the device's data storage.
After entering a use ID and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone. Which of the following digital security methods is being use?
Multi factor authentication
Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works. Which tool will help you troubleshoot this problem?
Multimeter
Which feature allows a tablet to recognize multiple finger touches at the same time?
Multitouch
You have subscribed to a cloud-based service to synchronize data between your mobile device and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates. What is this process called?
Mutual authentication is a security feature in which a client process must prove its identity to a server, and the server must prove its identity to the client before any application traffic is sent over the client-to-server connection
Which of the following battery types has the greatest need to be completely drained before being recharged?
Nickel cadmium (NiCad)
You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.Which of the following is the BEST step to try first?
Plug in an external monitor.
Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor? -Pointing stick -Touch pad -Digitizer -ExpressCard
Pointing stick
You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur. Which of the following actions would MOST likely fix this issue?
Recalibrate the digitizer pad.
Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE) Anti-malware software Remote wipe Remote backup Keeping up to date with OS updates and patches Locator applications A screen lock
Remote wipe Locator applications A screen lock
A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
Replace the internal wireless card
A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down. Which of the following actions should the technician perform?
Replace the laptop battery.
A technician is replacing a hard drive in a laptop. Which of the following is the FIRST action the technician should perform before opening the laptop case?
Review the laptop manufacturer's documentation.
A technician suspects that an app on a tablet device may be surreptitiously using the camera without permission. Which of the following would be the BEST way to troubleshoot this issue? Perform a soft reset on the device Run an anti-malware scan Check the results of a cell tower analyzer Remove all Bluetooth pairings
Run an anti-malware scan
A technician is tasked to add a valid certificate to a mobile device so that encrypted emails can be opened. Which of the following email protocols is being used?
S/MIME
Which of the following protocols can be enabled so email is encrypted on a mobile device? SSL IMAP SMTP POP3
SSL
A technician finds that after restoring the operating system on a mobile device, the touch screen operates unpredictably. This happens in both the default orientation or when the screen is rotated. Which of the following would BEST correct the problem? Screen calibration App Store Wi-Fi calling Virtual assistant
Screen calibration
A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered. Which of the following is MOST likely causing this problem?
She has turned Num Lock on, causing the keyboard to register numbers instead of letters.
Travis, a long-haul truck driver, reports that when driving on remote highways, his smartphone battery drains faster than normal, and his phone calls often cut out. Which of the following is the MOST likely reason for the fast battery drain?
Signal drop or weak signal
A technician is tasked with repairing a laptop keyboard with sticking keys.Which of the following actions should the technician perform before replacing the keyboard?
Spray compressed air between the keys
A company is considering providing smartphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive. Which of the following data synchronization methods is being considered? Synchronization to the desktop Mutual authentication for multiple services Synchronization connection types Synchronization to the cloud
Synchronization to the cloud
A technician is tasked with replacing an internal hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
The hard drive's form factor
Your iPad is configured to do remote backups everyday to iCloud. What conditions are required for the iCloud backup to take place. (Select three)
The iPad screen has to be locked The iPad has to have an internet connection The iPad has to be plugged into a power source
When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead. Which of the following options is the quickest way to make the change?
Toggle the dual display function key on the laptop
A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit (GPU). Which of the following troubleshooting steps should be completed? (Select TWO).
Toggle the dual display function key. Connect an external display device.
A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would BEST help the technician diagnose the problem?
Toggle the touchpad function key.
Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not. Which category do apps fall into if they have been signed with a certificate?
Trusted
You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 10 PC to the device. how can you connect the device to the PC? (Select TWO. Each option is a complete solution.) Wi-Fi Wireless connection Serial cable USB cable Ethernet wired connection Firewire cable
USB cable Wi-Fi wireless connection
Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in. Which of the following is the MOST likely cause of these message? Leaked personal files Unintended Wi-Fi connections Weak or dropped cellular signal Unauthorized location tracking
Unintended Wi-Fi connections
After replacing a laptop touchpad, a technician finds that the touchpad does not cursor. However, a USB mouse does. Before opening the laptop case to recheck the connection, which of the following should the technician perform?
Unplug the USB mouse and re-check touchpad movements
What category do apps fall into if they have not been reviewed, approved, and signed with a certificate?
Untrusted
A user normally connects a laptop to a company's network using the laptop's inte wireless NIC. The laptop does not have an Ethernet port. The wireless network h and the replacement part will take two days to arrive. Which of the following solutions will connect the laptop to the company's wired network?
Use a USB-to-RJ45 dongle and connect to a wall jack with an ethernet cable
A technician is tasked with configuring a mobile device to connect securely to the company network when the device is used off-site locations where only internet connectivity is available. Which of the following should the technician configure? VPN Hotspot Bluetooth IMAP
VPN (Virtual Private Network) Creates an encrypted connection over a less secure network, such as the internet. Sometimes called a tunnel, a VPN allows users to access corporate applications and resources. Extends a private network across a public network
The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.Which of the following types of mobile devices should you tell them to search for?
Wearable devices
From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc.). It is time to leave the office and make the two hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power.When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed.To troubleshoot this, you open Control Panel and navigate to the settings that control what your computer will do when the laptop lid is closed.Which of the following power settings MUST you choose to prevent the same problem in the future?
When I close the lid: Hibernate
Closed source and third most popular mobile device operating system.
Windows
Device manufacturers include Microsoft, Samsung, and HTC.
Windows
You currently use the Exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server. Which of the following BEST describes whether this task can be accomplished? The Mail app can only connect to email services such as Gmail or Yahoo! Mail The Mail app requires IMAP and SMTP traffic be secured using SSL You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols The Mail app doesn't support the IMAP protocol. You must use POP3 instead
You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols
Your laptop has an ExpressCard /54 slot. Which of the following is true? (select two)
You can use an ExpressCard /34 card or an ExpressCard /54 in the laptop. Compatible ExpressCards for the laptop include cards that are rectangular shaped
What type of authentication would require a user fingerprint or face recognition to get past the screen lock on a mobile device and get access to the device?
biometric authentication
Devices solely designed and developed by Apple.
iOS
Device manufacturers are countless.
Android
Open source and most popular mobile device operating system.
Android
A mobile device has poor performance and is slow to respond to screen inputs. After troubleshooting, a technician decides to perform a factory reset. Which of the following actions should a technician take before doing so? Close all running applications Back up all data to an attached computer or a cloud back up service Perform a remote wipe to clear any personal data Ensure that the battery is fully charged
Back up all data to an attached computer or a cloud back up service
A technician installs a new touch screen on a laptop. Directly touching on an on-screen button doesn't depress or activate the button, but touching near the button does. Which of the following actions will correct the misalignment? Lower the screen resolution Calibrate the touchscreen Disable all mouse or touchpad devices Update the touchscreen display driver
Calibrate the touchscreen
Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO).
Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. Connect an external keyboard.
Joe has been issued a company-owned tablet. He finds that the performance decreases after a few hours of use. After he power-cycles the tablet, performance returns, but the tablet begins to slow again after an hour of use. Which of the following is the BEST action to troubleshoot the problem?
Check the number of apps that are running
A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access? Reset the tablet to factory defaults Check that the battery is fully charged Close all running apps Check the tablet for unauthorized root access
Check the tablet for unauthorized root access
Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers?
Docking station
You have just purchased a new laptop with builtin 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. Which of the following would be BEST to perform first?
Enable Bluetooth in the BIOS/UEFI configuration.
You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (select two) Enable the Erase Data option Enable the Restrictions option Enable the Wipe Drive option Enable the Require Passcode option Enable the Complex Passcode option Disable the Simple Passcode option
Enable the Erase Data option Disable the Simple Passcode option
A mobile user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?
Full device encryption
Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
Lithium ion (LIB)
Which of the following are the BEST steps you can take to avoid having our mobile device exploited by a hacker or infected by a virus? (Select TWO) Keep an up-to-date remote backup Avoid anti-virus apps Keep your device in your possession Lock the screen with some form of authentication Keep the operating system up to date Turn off location services
Lock the screen with some form of authentication Keep the operating system up to date
A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want verify that the backlight is failing before you replace it. Which of the following would be BEST to check before replacing the backlight?
Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power.
You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things as making payments at a checkout counter. Which of the following technologies is being used in therse phones? Bluetooth transmitters VPN NFC chips Infrared transmitters
NFC chips (Near-field communications chips) are a wireless mobile technology that can be embedded in credit cards and smartphones for transmitting financial information when making payments. For example, many point of sale devices can read information from NFC chips. NFC chips can also be used in passports to contain identity information.
A user needs to use her laptop to give a presentation using a video projector. Sh asking you how to switch the display to the external monitor port on her laptop. should you tell her?
Press and hold the Fn key; then press the monitor function key (image of a monitor on it).
An internal laptop keyboard is generally connected to the laptop's system board using a:
Ribbon cable
Which ACPI power state retains the contents in RAM, but turns all other components off?
Suspend
A user is choosing a method to secure a mobile device. Which of the following types of screen locks is LEAST secure? Passcode lock Fingerprint lock Fact lock Swipe lock
Swipe lock
You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following is the MOST likely cause? (Select TWO).
The inverter in the LCD assembly has malfunctioned. The cold cathode fluorescent lamp has burned out and needs to be replaced
A user opens a help desk ticket to replace a laptop keyboard. The user reports the cursor randomly moves when typing using the laptop keyboard, causing the user frequent typing corrections. The problem does not occur when the laptop is attached to the docking station and an external keyboard is used.You want to find a more affordable solution than replacing the keyboard. Which following actions would mitigate the problem?
Use the special function key to disable the touchpad when the laptop keyboard is used.
