A+ Topic 3

336 Which of the following can be disabled to help prevent access to a wireless network? A. SSID broadcast B. MAC filtering C. WEP key D. WPA passphrase

A

342 Which of the following has the LEAST amount of storage capacity? A. FDD B. Tape drive C. Blue-Ray D. SSD

A

344 Which of the following cable types uses an RJ-45 connector, and would MOST commonly be used in an environment with high EMI or RFI? A. STP B. Coaxial C. UTP D. Fiber

A

345 Which of the following is the function of a power inverter? A. Converts AC to DC B. Provides a regulated AC voltage C. Steps down AC voltages D. Provides a backup power source

A

276 Which of the following describes a Quad Core processor? A. A CPU with four direct channels to the FSB. B. Four CPU cores operating off one CPU package. C. A PC with four unique processors. D. A CPU with four cache memory locations.

B

300 Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed? A. CHECKVER.EXE B. VERSION.EXE C. SIGVERIF.EXE D. WINVER.EXE

D

332 Which of the following adapter types will use a RJ-45 connector? A. NIC B. Video C. Sound D. Dial-up modem

A

271 Which of the following is the purpose of thermal compound? A. To facilitate the transfer of heat from the CPU to the heat sink B. To facilitate the adhesion of the CPU to the heat sink C. To facilitate the reduction of heat to the heat sink D. To assist in insulating the CPU from electrical damage

A

274 Which of the following configuration changes can a user perform that will save the MOST energy? A. Let the system blank the screen after five minutes of inactivity B. Disable screen saver C. Disable the hibernate mode D. Enable a photo album screen saver

A

278 Which of the following memory types is the MOST current? A. DDR B. RAMBUS C. DRAM D. SDRAM

A

281 Which of the following commands is used to obtain an IP address from the DHCP server? A. ipconfig /renew B. ping -t C. nslookup D. msconfig

A

283 Which of the following is another name for an RS-232 connection? A. Serial B. USB C. IEEE 1394 D. Ethernet

A

284 Which of the following printers requires a specialized paper in order to operate? A. Thermal B. Laser C. Inkjet D. Impact

A

288 A system administrator has multiple computers, of the same make and model that will remotely turn on using Wake-On-LAN (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems? A. WOL is not enabled in the BIOS. B. The computers do not support WOL functionality. C. The network card settings in Windows are incorrect. D. Power settings are incorrect in the BIOS.

A

293 The portion of a disk or drive that contains the MBR is known as the: A. boot sector B. primary partition C. extended partition D. boot partition

A

313 Which of the following log files would reference third party software specific error messages? A. Application Logs B. Security Logs C. Archive Logs D. System Logs

A

331 Which of the following can be hot-swappable? A. Hard drive B. Tape drive C. Floppy drive D. DVD-RW

A

346 Which of the following locations will allow a user to change the Windows Vista Start Menu to resemble the Windows XP Start Menu? A. Right-click Start Menu/Properties/Start Menu tab B. Control Panel/User Accounts C. Start/All programs/Accessories/Ease of Access D. Right-click Desktop/Personalize

A

349 Which of the following cable types uses an RJ-45 connector and is MOST commonly used in an Ethernet network? A. UTP B. Fiber C. Coaxial D. STP

A

356 Which of the following slots is used for a graphics card? A. AGP B. AMR C. PCMCIA D. CNR

A

360 Which of the following features is in Windows Vista but not Windows XP? A. User account control B. 64-bit processor support C. File and folder encryption D. Dual monitor support

A

362 Which of the following communication devices needs to have a subscription to a service provider for Internet access? A. Cellular WAN B. Infrared C. Bluetooth D. WLAN (802.11g)

A

299 When working within large computer networks, which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). A. NETBEUI is designed to be used on small size LANs. B. NETBEUI is unavailable on non-Windows operating systems. C. NETBEUI can only be used on pre-Windows NT networks. D. NETBEUI is not a routable protocol. E. NETBEUI can only be used with DHCP.

A,D

308 Which of the following are unique video card interfaces? (Select TWO). A. ISA B. AMR C. AGP D. VLBus E. PCI

A,E

265 How many concurrent connections can a Windows XP computer have established at any given time? A. 5 B. 10 C. 15 D. 20

B

266 Which of the following ports is MOST likely used for high-end graphics cards? A. PCI B. PCIe C. ISA D. AGP

B

272 Hyperthreading technology: A. only works on computer systems with multiple core CPUs. B. enables a processor to work with two independent computer instructions at once. C. enables two independent processors to work on the same task, simultaneously. D. allows a computer program to work on multiple tasks simultaneously.

B

282 Which of the following is the MOST secure way to destroy sensitive data? A. Use the command line delete on the data. B. Use a program that rewrites over the data several times. C. Move the data into the Recycle Bin and then empty it. D. Move the data onto a portable drive and then destroy the drive.

B

290 Which of the following utilities is used for troubleshooting video issues? A. REGEDIT B. DXDIAG C. DCDIAG D. MSCONFIG

B

295 Which of the following is an example of a Class C IP address? A. 127.0.0.1 B. 192.168.1.100 C. 255.255.255.0 D. 225.225.225.1

B

298 Which of the following wireless technology standards can operate at a MAXIMUM of 11Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

B

302 A technician dropped a screw in the case of a desktop computer. Which of the following tools should be used to retrieve the screws? A. Computer vacuum B. Plastic tweezers C. Canned air D. Screwdriver with magnetized tip

B

306 Which of the following speeds is the maximum transmission rate of the USB 2.0 interface? A. 400Mbps B. 480Mbps C. 800Mbps D. 1280Mbps

B

309 An outside user is attempting to access company secured files by collecting information during a phone conversation. Which of the following BEST describes this practice? A. Data mining B. Social engineering C. Intrusion detection D. Hacking

B

325 Which of the following technologies has the HIGHEST potential throughput? A. DSL B. Fiber C. Satellite D. Cable

B

328 Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? A. Remove all unneeded peripherals B. Check the power light on the AC adapter C. Swap the laptop battery for a new or refurbished battery D. Check the backlight for functionality

B

329 Which of the following provides data redundancy by writing data to two disks simultaneously? A. RAID 5 B. RAID 1 C. JBOD D. RAID 0

B

335 Which of the following commands is BEST to use when testing remote connectivity to a host? A. win/s B. ping C. telnet D. ipconfig

B

339 Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Smart card reader B. KVM C. SCSI D. Bar code reader

B

353 The smallest unit of data that a Windows operating system can access is called a: A. folder B. file C. volume D. partition

B

354 Which of the following provides the LOWEST level of wireless security protection? A. Use WPA B. Disable SSID broadcast C. Use RADIUS D. Enable WEP on the access point

B

364 Utilizing a WSUS or testing new updates on a non-critical PC is an example of which of the following? A. Virtualization B. Patch management C. A host-based firewall D. Application base lining

B

289 Which of the following are the BEST means of ensuring that data is not lost? (Select TWO). A. Ensure all preventative maintenance tasks are being performed B. Deploy a RAID system C. Schedule regular system backups D. Ensure that all servers are in secured areas E. Deploy all OS and security updates

B,C

340 Which of the following are locations where a computer virus could exist and then further infect a computer? (Select TWO). A. Optical scanner B. Boot sector of the hard drive C. Optical media D. Ethernet switch E. USB mouse

B,C

330 A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source? (Select TWO). A. USB thumb drive B. Cooling fan C. CMOS battery D. Power supply E. Motherboard

B,D

351 Which of the following should be replaced when performing laser printer preventative maintenance? (Select THREE). A. Paper trays B. Transfer bar C. Paper D. Pickup rollers E. Fuser F. Toner

B,D,E

268 Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected? A. The laptop displays require a 60 hertz alternating power source. B. Incorrect security settings on the laptop. C. The power management settings on the laptop. D. The laptop cannot use full brightness on battery power.

C

270 Which of the following adapter cards would be the FASTEST for connecting an external hard drive? A. Wide SCSI B. FireWire 800 C. eSATA D. USB 2.0

C

277 Which of the following default ports is used for Telnet? A. 21 B. 22 C. 23 D. 25

C

280 Which of the following hard drives would BEST meet the MINIMUM system requirements for installing Windows Vista Business 64-bit? A. 160GB HDD with 10GB free space B. 20GB HDD with 15GB free space C. 40GB HDD with 15GB free space D. 80GB HDD with 10GB free space

C

285 While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate? A. Damp cloth B. Lint free cloth C. Computer vacuum D. Compressed air

C

291 Which of the following cable types can transmit data the LONGEST distance without the use of a repeater? A. UTP B. Coaxial C. Fiber D. STP

C

292 A Windows XP computer, without a floppy drive, is producing a Non system disk error at startup. Which of the following Recovery Console commands could be used to correct this error? A. DISKPART B. RECOVER C. FIXBOOT D. FORMAT

C

294 Which of the following BEST describes the differences between a switch and a router? A. A router broadcasts all data packets that are sent on the network, and a switch transmits data directly to the device. B. A switch interconnects one or more networks, where a router interconnects devices on a network. C. A switch interconnects devices on the same network to be able to communicate, where a router interconnects one or more networks. D. A switch broadcasts all data packets that are sent on the network, and a router transmits data directly to the device.

C

307 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. The technician arrives and finds the printer is online but there are not any lights on the network card. The NEXT step to evaluate the problem is to: A. check the printer for paper jams in the path. B. replace the network card in the printer. C. cycle the power on the printer and observe the boot process. D. power off the printer, have the customer clear the print queue and reboot.

C

310 Which of the following ports should be left open on the firewall to enable default Internet browsing? A. 21 B. 25 C. 80 D. 443

C

315 In order to perform a network installation of Windows, which of the following MUST be supported by the computers network interface? A. PCL B. AGP C. PXE D. PCI

C

317 Which of the following adapter cards is used for connecting external hard drives? A. RAID B. PCMCIA C. eSATA D. PATA

C

320 Which of the following hardware cards allows the full functionality of the Windows XP Media Center radio option? A. Modem B. Video C. TV tuner D. NIC

C

321 A technician has installed a new driver on a computer. Upon rebooting the computer, a stop error occurs before the technician can log back in. Which of the following would be the BEST option for the technician to do NEXT? A. Boot the computer to the Recovery Console. B. Boot the computer with a Windows Installation CD. C. Boot the computer using Last Known Good Configuration. D. Boot the computer using Safe Mode with Networking.

C

323 A technician is upgrading a desktop with the largest storage medium available. Which of the following drives is installed? A. Blue-ray drive B. Tape drive C. Magnetic storage drive D. Solid state drive

C

324 Which of the following memory modules uses a 168-pin connector? A. SIMM B. RAMBUS C. DDR D. DDR2

C

334 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 172.16.10.10 B. 192.168.0.10 C. 169.254.10.10 D. 192.168.10.10

C

338 In which of the following steps of the troubleshooting theory is it important to perform backups? A. Verify full system functionality. B. Test the theory to determine cause. C. Identify the problem. D. Document findings, actions, and outcomes.

C

343 A 400GB IDE hard disk drive with a Molex connector uses how many volts? A. 3.3 B. 5 C. 12 D. 14

C

347 Which of the following printer types requires the use of toner? A. Impact B. Inkjet C. Laser D. Thermal

C

352 Which of the following boot devices would a technician use for RIS? A. Tape drive B. Zip drive C. Network D. HDD

C

355 A user reports their laptop has just been powered on and there is no display, but the power indicator is still on. The technician suspects that the laptop display is bad. Which of the following troubleshooting steps should be performed to confirm the display is bad? A. Press and hold the Fn-toggle key several times. B. Change the brightness of the display to see if anything appears on the laptop. C. Plug an external monitor into the video output port, and then Fn-toggle key several times. D. Press the power button until the unit shuts down, then press and hold the Fn-toggle key as power is reapplied.

C

357 Which of the following is a protocol that does not depend on acknowledgement of receipt from the sender? A. TCP B. HTTP C. UDP D. IP

C

358 Which of the following video adapter supports a potential MAXIMUM throughput of 4Gbps? A. PCI B. ISA C. PCIe D. AGP

C

359 Which of the following is a gateway for a computer with an IP address of 10.31.64.12 and a subnet mask of 255.255.0.0? A. 10.31.0.0 B. 10.31.1.255 C. 10.31.64.1 D. 10.31.254.0

C

296 Which of the following wireless technology standards has the GREATEST indoor range? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

D

363 Which of the following is considered social engineering? A. Forging a login account on a server in order to gain access to a system B. Posting confidential information on a public website C. Entering a facility by posing as a telecommunications contractor D. Sending a computer virus by email

C

297 A user reports that their computer is very loud and occasionally turns itself off. The computer is located under a desk on carpet. Which of the following steps should the technician perform to BEST remedy the situation? (Select TWO). A. Replace the power cord. B. Install a new hard drive. C. Remove the computer from the floor. D. Clean the inside of the computer. E. Wipe the computer with a cloth.

C,D

267 Which of the following is indicated by repetitive flashing lights on a keyboard at POST? A. A password is needed B. An external peripheral error C. A software error D. A hardware error

D

269 Which of the following states consumes the LEAST amount of power? A. Sleep B. Suspend C. Standby D. Hibernate

D

273 Which of the following is the MOST secure method to use when setting up a wireless network? A. WPA B. WEP C. Hidden SSID D. WPA2

D

275 When installing a wireless keyboard and mouse, which of the following should be installed in the laptop? A. Digitizer B. Infrared C. Ethernet D. Bluetooth

D

279 During troubleshooting, the technician determines the cause of the problem. Which of the following is the NEXT step in the troubleshooting theory? A. Document findings, actions, and outcomes. B. Verify full system functionality and if applicable implement preventative measures. C. Establish a theory of probable cause. D. Establish a plan of action to resolve the problem and implement the solutions.

D

286 Which of the following is a common protocol used to send email? A. POP3 B. FTP C. SFTP D. SMTP

D

287 Which of the following will dissipate heat and requires no moving parts? A. Liquid cooling system B. Motherboard riser C. Case fan D. Heat sink

D

301 A technician determines through testing that their probable cause theory is correct. Which of the following is the NEXT step in the troubleshooting process? A. Question the user and identify any user changes to the computer. B. Verify full system functionality. C. Leave a list of instructions for the user to implement. D. Establish a plan of action to resolve the problem.

D

303 Which of the following would be used to increase the efficiency in which programs execute? A. Disk Cleanup B. Task Manager C. Task Scheduler D. Defrag

D

304 Which of the following memory modules is a DDR3 chip? A. PC3200 B. PC4800 C. PC5300 D. PC8000

D

305 Which of the following broadband technologies would typically have a different uplink and downlink speed? A. T-1 B. Fiber C. SDSL D. ADSL

D

311 Which of the following is the MOST important piece of information required for a wireless client to connect to a specific wireless network? A. MAC address B. BSID C. Channel number D. SSID

D

312 Which of the following keys is used to change laptop hardware settings? A. Function B. Shift C. Numeric D. Control

D

314 Which of the following is the MAXIMUM supported amount of RAM for Windows XP Home? A. 1024MB B. 2GB C. 32GB D. 4GB

D

316 A technician attempts to install Windows XP on a new Windows Vista PC but gets an error stating that setup did not detect any valid hard disks. Which of the following is MOST likely the cause of this error? A. The hard drive is too large for Windows XP to recognize. B. The hard drive is defective and needs to be replaced. C. The user needs to call Microsoft and verify that the Windows copy is registered with the DRM. D. Windows XP does not natively support SATA controllers.

D

318 Which of the following would be the BEST resolution setting for an application that requires a minimum resolution of 1024 x 768? A. SVGA B. PAL C. VGA D. XGA

D

319 IEEE1394b is capable of transfer rates of up to: A. 12Mbps B. 400Mbps C. 480Mbps D. 800Mbps

D

322 Which of the following is best practice when installing memory into a computer? A. Install memory modules in pairs. B. Insure the proper drivers are installed for best performance. C. Apply thermal grease to insure proper seating. D. Wear an anti-static wrist strap.

D

326 Printouts from a printer are a random mix of letters, numbers, and symbols. Which of the following is MOST likely the cause of this problem? A. The toner cartridge needs to be replaced. B. Duplex printing is selected on a single-sided printer. C. The print spooler is full and needs to be restarted. D. The incorrect printer driver is installed.

D

327 Which of the following devices goes into an AGP slot on a computer system board? A. Sound card B. Processor chip C. Memory D. Video card

D

333 Which of the following ports is BEST to use when adding a network printer in Windows XP? A. USB B. COM5 C. LPT1 D. TCP/IP

D

337Which of the following wireless protocols requires the use of MIMO antennas? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

D

341 A technician is trying to install an OS to a remote PC without the use of physical media. Which of the following is used to perform this task? A. FTP B. Initiate a network share C. Telnet D. PXE boot environment

D

348 A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which are functioning properly. Which of the following should the technician do NEXT? A. Test the machine on a UPS battery backup. B. Plug the machine into a different wall outlet. C. Check to make sure the motherboard is seated correctly. D. Test the machine with a power supply tester.

D

350 Which of the following is the native resolution of a WUXGA monitor? A. 1200 X 960 B. 1280 X 1024 C. 1600 X 1200 D. 1920 X 1200

D

361 Which of the following is the MAXIMUM data rate of IEEE 1394a? A. 20Mbps B. 40Mbps C. 200Mbps D. 400Mbps

D