ACS 103 Midterm

Interpersonal Communication

A dynamic form of communication between two (or more) people in which the messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships.

Gestalt

A general sense of a person that is either positive or negative.

Stereotype Content Model

A model in which prejudice centers on two judgements made about others: how friendly they are, and how competent they are.

Interaction

A series of messages exchanged between people, whether face-to-face or online.

Self-Serving Bias

A tendency to credit ourselves instead of external factors for our success.

Halo vs. Horn Effect

A tendency to interpret anything another person says or does in a favorable light because of a positive Gestalt of that person. A tendency to interpret anything another person says or does in a negative light because of a negative Gestalt of that person.

Personality

An individual's characteristic way of thinking, feeling, and acting based on the traits he or she possesses.

Emotion

An intense reaction to an event that involves interpreting the meaning of the event, becoming physiologically aroused, labeling the experience as emotional, attempting to manage your reaction, and communicating the reaction in a form of emotional displays and disclosures.

Primary Emotions

Anger, disgust, fear, joy, sadness, and surprise.

Emotional Management

Attempts to influence which emotions you have, when you have them, and how you experience and express them.

Deception

Deliberately using untruthful, irrelevant, or vague language for the purpose of misleading others.

Emotional Displays

Displaying emotion in front of others.

Interpersonal Impressions

Ideas about who people are and how we feel about them.

Algebraic Impressions

Impressions of others that continually change as we add and subtract positive or negative information that we learn about them.

Ingroupers vs. Outgroupers

People who you consider fundamentally similar to yourself. People who you consider fundamentally different from yourself.

Johari's Window

Quadrant 1: Public Area-Aspects of yourself that you and others are aware of. Quadrant 2: Blind Area- Parts of you that others can see but you do not. Quadrant 3: Hidden Area- Parts of you that you're aware of but hide from others. Quadrant 4: Unknown Area- Parts of yourself that no one is aware of, not even yourself.

Self-Disclosure

Revealing private information about yourself to others.

Supportive Communication

Sharing messages that express emotional support and that offer personal assistance.

Feelings vs. Moods

Short-term emotional reactions to events that generate only limited arousal. Low-intensity states of mind that are not caused by particular events and typically last longer than emotions.

5 Most Common Forms of Communication

Text-messaging, Face-to-Face interaction, Social networking sites, Email, Talking on the phone.

Emotional Intelligence

The ability to accurately interpret you and others' emotions and use this information to manage emotions, communicate them, and solve relationship problems.

World-mindedness

The ability to practice and demonstrate acceptance and respect towards other cultures' beliefs, values, and customs.

Self-Awareness

The ability to view yourself as a unique person distinct from your surrounding environment and reflect on your thoughts, feelings, and behaviors.

Culture

The established set of beliefs, attitudes, values, and practices shared by a large group of people.

Self

The evolving composite of who one is.

Verbal Communication

The exchange of spoken or written language with others during interactions.

Nonverbal Communication

The intentional or unintentional transmission of meaning through an individual's non-spoken physical and behavioral cues.

Self-Esteem

The overall value, whether positive or negative, that you assign yourself.

Uncertainty Reduction Theory

The primary compulsion during initial encounters is to reduce uncertainty about our communication partners by gathering enough information about them.

Perception

The process of selecting, organizing, and interpreting information from our senses.

Communication

The process through which people use messages to generate meanings within and across contexts, cultures, channels, and media.

Mask

The public self designed to strategically hide your private self.

Ethics

The set of moral principles that guide our behavior toward others.

Verbal Aggression

The tendency to attack others' self-concept rather than their argument.

Self-Presentation

The way you attempt to present yourself to others. Trying to shape the way others see you.

Masculine vs. Feminine Culture

Values that include the accumulation of material wealth. Values that emphasize compassion and cooperation. (You can be both)

Dialects

Variations on language rules shared by large groups or particular regions.

Mixed Messages

Verbal and nonverbal behaviors that convey contradictory meanings.

Prejudice

When stereotypes effect rigid attitudes toward groups and their members. Can be benevolent or hostile.

Social Penetration Theory

You reveal yourself to others by peeling back "layers".

Self-Concept

Your overall idea of who you are based on the beliefs, attitudes, and values you have about yourself.

Collectivistic vs. Individualistic Cultures

Cultures that emphasize group identity. Very loyal cultures that look after one another. Cultures that emphasize independence. Focus on individual goals rather than group goals.

Stereotyping

Categorizing people into social groups and then evaluating them based on information that we have in our schemata related to each group.