Administrative Medical Assisting

The individual responsible for opening the office should arrive how far in advance of the start of office

15-30 min

Put the following steps to folding a number 6 3/4 envelope in order so that the contents can remain confidential and be easily. 1. Fold the right edge one-third the width of the paper and press a crease at this fold 2. Bring the bottom edge up to 3/8 inch from the top edge 3. Fold the left edge to 3/8 inch from the previous crease and insert this edge into the envelope first 4. Make a crease at the fold

2,4,1,3

According to the USPS, what is the maximum weight for anything mailed?

70 pounds

Which of the following proofreaders marks means "straighten type (horizontally)"?

=

Personal characteristics and appearance of a receptionist are important . Which of the following does a receptionist not have to be mindful of?

A receptionist should by Mindful of all things listed

Match the following example with the common grammatical error:

Adjective used as a an adverb

In the personnel policy manual, also known as the employee handbook, what information is typically not included?

All information is listed

The two most commonly used letter styles in the medical office are what?

Block and modified block

Which of the following is a typical use of baronial stationary?

Brief letters and memoranda

Triage is a process of determining the order in which patients should be treated. What criteria help to determine who is seen first?

Broken bones, inability to breathe, profuse bleeding, and high temp are all considered emergencies

When receiving an emergency telephone call, it is critical to get what information immediately?

Broken bones, inability to breathe, profuse bleeding, and high temp.

Which of the following patient teaching methods is matched with its correct description?

Case problem: applies information to real situations

Which of the following is not one of the six C's of charting? Clarity, completness, concisness, chronoloigical and confidentaily

Constructive is not one

Of the following times, which one is in the proper form for correspondence in writing?

Do not use zeros when writing on the hour time. Use AM and PM with the time designation

It is important to speak clearly on the telephone. Which of the following terms is associated with the filling statement: "clear articulation and pronunciation of your words"

Enunciation

Which of the following is a duty of a receptionist?

Escorting patients to exam rooms, handling incoming calls and managing reception area disturbances are all duties

Which of the following types of information is not important to obtain when taking a telephone message?

First and last names of caller, telephone number,number he or she can be reached at and name of the person

Words that's have similar pronunciations but very different means and spellings are called what?

Homophones

When should patient education occur?

It may occur at anytime

Interoffice memoranda, also called memos, may be used to inform personnel about which of the following?

Memos may be used to inform office personnel about the following: meetings and General changed that affect all employees, such as change in office hours special projects and new items

Which of the following is not considered an emergency?

Most severely ill Patients seen first

Which of the following does not fall under the category of patient registration of medical record?

Nutrition

Postage meters are used by what size offices?

Offices that have large Mailings

Which of the following is not responsibility of individual who opens the office?

Opening office, disengaging alarm, turn on all Lights and check status of the reception room; check to Make sure charts are pulled and prepared. Make sure all office machines are turned on

What needs to be placed on each piece of mail on arrival? P

Place current date and time of arrival on each piece of mail

Patient information booklets can help do what ?

Reduce the number of questions by phone from patients

Which of the following is not a duty of the receptionist?

Reporting lab results

What piece of office equipment would be ideal for reading text and graphic files and transferring them too a useable computer document ?

Scanner

When identifying a caller, which of the following would be helpful information?

Steps must be taken to protect patients information. Ask called for identifying information such as his or her first and last names, social security number And DOB

Which of the following is a basic component of a business letter?

The basic components of the business letter at the salutation, body, complimentary close, signature line, reference Initials, enclosure and copy notation

When typing an address on an envelope, what must the last line of the address contain?

The last line in the address must include the city, the state two digit code and ZIP code. It cannot exceed 27 characters

All phone messages regarding a patients should be kept where?

The patients chart

What are the primary functions of a policies and procedures manual?

The primary functions of a policies and procedures manual are as follows: list the tasks to be performed within the office, including equipment needed in order to complete the procedure; standardize the procedure for each task;!describe job responsibilities and Titles

Which of the following homophones has the correct meaning matched with the word?

There: place or position

Which of the following is a verb?

Verbs assert action, being, or state of being

Which of the following proofreaders marks means "move to the right"

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