Amazon fundamentals

What can CDC auditors do proactively to address masterpack issues?

"Masterpack Hunt" CDC Audits

Count: When do you pull an andon?

-Broken Set -Missing Barcode -Damaged item -Multiple barcodes

Which tool records defects? What are some examples of defects?

-Mastermind -FPS -Pick not scanned -Scanned not picked -Picked to wrong tote -Overstacked Cart

What factors determine ExSD?

-min/max SLA values for FC -shipment priority -customer promise current FC CPTs available -overall transportation capacity

How many count data analysts per shift?

1

What three things does PCF always need to communicate IMMEDIATELY to ICQA?

1. Any events impacting pick a capacity greater than 15% that require "flies" btw pick and count 2. Count backlog out of standard or not projected to hit shift goal 3. Attrition

What five areas of focus does AFM have on staticus?

1. Blocked andons 2. Unblocked andons 3. Amnesty not in AR fields 4. Totes in ARSAWS 5. Obstructions/ amnesty in AR field

What three areas of focus does an AFM have on Zamboni?

1. Disabled dones 2. Obstructions/ Amnesty in field 3. Totes in ARSAWS

In general, name SIX ways to reduce AA downtime

1. Fast starts 2. Reduced Andon response time 3. Increased engagement 4. Focusing on "inputs" 5. Proper staffing 6. Improving congestion

What three pieces of equipment should AFMs always carry?

1. Kindle 2. RF Scanner 3. Radio

Re-arrange the following in the order in which they should be shutting down for prohibits: CC Pick SBC SRC Stow

1. Stow 2.CC 3.SRC 4.SBC 5.Pick

Where do totes go after they've been stacked and palletized?

1. To a VRC 2. Directly to a pick station 3. To the outbound dock 4. Ech receive 5. To the pick buffer -Prime palter and pick buffer far apart @ LGA9 -day of land

What is our peak 2017 IRDR DPMO level? How about steady state?

10 K steady state 15 K peak

What is the OOPS DPMO threshold?

10K

How many Dirty Bin audits take place per shift?

25

When do syncs take place?

30 minutes prior to breaks/lunches

What is the target density per floor for SRC at steady state?

300

What is the density target per floor for CC at steady state?

300/floor

What is the target to keep stow FPY below?

30K, but we'd like 15k

How many hours of work should each associate have queued?

4

How many AFMs/floor/shift?

4 (12/shift)

What is the acceptable blah blah

45%

How many trained Amnesty associates should be trained/ available per shift?

5 per floor (15)

How many Mastermind feedbacks should be created by Dirty Bin Audits (per week)?

700

What is the accuracy level that allows SBC'ers to graduate to CC?

99.5%

When giving Cycle Counters permissions to count IRDR L3 + bing, what does their last two weeks' accuracy have to be?

99.65%

How long should it take for amnesty to be added back? How big are amnesty piles allowed to get?

< 1 hour No tolerance for piles

Goal (in minutes) for non-blocking andons?

< 10 minutes...initially this prob. lower

What is the goal for OPMT?

< 1000

Goal (in minutes) for offline drives?

< 12 minutes

Goal (in minutes) for locked andons (obstructions)?

< 3 minutes

What is the goal for gap percentage?

<2%

What is the goal for APMT?

<3000

At what threshold % are floors "dangerously close" to losing pick capacity? Where can it be displayed? What do we do to correct?

> 80% Wookie Add pickers to that floor

How often do floors get swept by AFMS? How is it done?

There are six 30 minute breaks throughout the 24-hr day, and during each break, 2 AFMs per floor will sweep 1/6 of the floor. So each floor gets swept entirely once per day.

Tool used to track ToT by associate

Time off Task tracker

Website used to clear time off task

Time off task in FCLM portal

Website used to check to see who Top Offenders are

Top Offenders

What tool does PS use to make sure that totes at PS are being sent to put back?

Tote Audit tool

When are we going to begin selecting amnesty responders?

Week 2

When does pick capacity need to be reached by?

Within 20 mins of SCS

What tool is used to plan HC per floor?

Zone Labor distribution

What are the four categories of pick rework? (Pick FPY)

damages, unscannable items, true pick shorts, false pick shorts

What does it mean if shipments dwell for more than a few hours?

flow is out of balance

What do piles audits get entered into after being conducted?

into the ACES audit center

"IMAGE" (Keys to Career Success: The Pieces of PIE)

this is what other people think of you. Your personal brand. Do you maintain a positive attitude? Do you lead with solutions to issues, or are you the person that solely offers roadblocks when others suggest changes or alternatives?

Website used to track associate development and assist in feedback delivery

ADAPT

HR Share Point website that has feedback template for ADAPT entries

ADAPT HR Entry Templates

Who does dirty bin audits?

AFMs

What is the primary focus of station AFMs?

Blocked & nonblocking andons

In floor health, what are the two main customer-facing metrics?

Blocked andon response time Gap percentage

What are the optimal backlogs to begin IRQR on each floor? CC + SRC

CC: < 100 SRC: < 150

Tool to deliver ADAPT feedback more efficiently (see who's on site)

Command Center

What two conditions are "charge" shipments between?

Condition 29 Condition 32

What's the primary determinant of count hours?

Count backlogs

At what backlog size do CDC audits reach critical priority? What about the target?

Critical is 3000 Target is 500

Website that's used to check demand

ExSD (Rodeo)

Which audit addresses offenders of daily accuracy?

Eyewitness

Website used to enter 5-5-5 audits

Eyewitness 5-5-5

Research tool that can help find ASIN, container, or shipments

FC Console HITCH

Website used to pull up PPR rates and employee time details

FCLM function roll up

Website used to track gap time

Gap time tracker in Roboscout

Website used to complete weekly FSI's and AO audits

Gensuite

What tool is used to track false pick shorts so that we can provide timely feedback?

HUD

Who is responsible for the daily report out of backlogs (count) and recommended staffing by floor?

ICQA Ops Manager

What labor code do AFMs get tracked into?

ICQAAM

What two things is the ICQA rate target based on?

Inbound and outbound prospective volume week over week

What should be done with damaged items that Amnesty associates find?

It should be added through the amnesty tool into a tote and the process to send the damage tote to damageland should be followed

What is count "density"?

It's an ideal count backlog which balances both counter efficiency and proper feedback mechanisms

What are "Masterpack Hunt" CDC audits?

Its an audit recommended by CDC in which auditors are directed to bins with masterpacks. They break them apart and send them to SBC count to begin the inventory correction process

What is the primary focus of a Zambani AFM?

Keeping floor clear of disabled drives and obstructions

Website used to check TP.90

LAMPS

Website that's used to labor track all indirect roles

Labor Tracking

What tool does the QB use to monitor floors?

MMA

What types (2) of feedbacks should operations be giving to Top Offenders within Inbound within four hours of defect generation?

Mastermind Top Offenders

What is "face-pile-on"? "pod-pile on"?

Multiple picks from same face of pod "..." from same pod

What is OOPS and what is its function?

Optimized Outbound Problem Solving. It's a tool to address multiple scannable barcodes, masterpacks, etc.

Website used to track all OB path metrics

PPR process path rollup

Website used to track and deliver real time quality feedback to associates

Quality HUD

Website used to submit tickets by process path

RIVER

Website used to identify open stations and overall floor health

Roboscout

Website that shows current floor health for the building

Roboscout Floor Health dashboard

How do you check station factor in realtime?

Roboscout "Station Oneview by type"

What tool is used to virtually assign associates to stations?

Roboscout station assignment

What is the exact formula for Cycle Count generation?

SBC BPH * SBC Defect Rate * Hrs in SBC

What are the benchmark rates for the three types of counts?

SBC: 125 JPH/736 UPH CC: 33 JPH/222 UPH SRC: 75 JPH/571 UPH

What software turns multiple orders into one shipment?

Shipment Consolidation

What is shipment ID? ( opposed to an order)

Shipment ID is a unique identifier within a FC for the fulfillment part of an order

What tool is used to monitor manual stations throughout the day?

Station Staffing Dashboard

Which tool gives real-time visibility or unverified shorts and overages?

Stow Quality HUD

What is the most frequent defect contributor in an FC?

Stow not scanned

Who actually completes Net Adjustments (owns the process)?

The Data Analyst

Who/what determines ExSD?

The Outbound Fulfillment Planning (OFP) system

What tool will ICQA use to help mitigate the risk of Net Adjustments?

The Sideline APP

What report do Amnesty last touch audits roll up to, and from what system can they be loaded from as needed?

The audits roll up to HRR. They can be pulled from Majcra