Apple IT Training
Which two folders are protected by System Integrity Protection?
/sbin and /usr
What is a device's network selection priority when it finds multiple known networks?
1. Networks configured by MDM 2. Highest Wi-Fi standard 3. Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz) 4. Security (WPA Enterprise, then WPA Personal, then WEP) 5. Signal strength
A user can't turn on Screen Sharing in System Settings > General > Sharing. The message "This service is currently unavailable" appears next to the setting. Why can't the user turn on screen sharing?
A remote management service controls screen sharing.
Which user account type can make system-wide changes on a Mac?
Administrator
Which two technologies must you turn on to use Continuity features on your Apple devices?
Bluetooth and Wi-Fi
Brian's iPad keeps freezing after iPadOS and app updates. You connect his iPad to a Mac and open Console. What do you need to select in the Console sidebar to collect and view logs before you can start streaming?
Device name
Aileen's iPad won't charge. She's using the original Apple power adapter and cable that came with it. Which troubleshooting step should you try to help Aileen?
Force restart her iPad.
How do you view log messages in Console?
In Console click "Start streaming," then click Activities in the toolbar.
How do you view log messages — as they appear — in Console?
In the sidebar select the device whose log messages you want to view, then click "Start streaming."
What does Disk Utility do?
It finds and repairs Mac disk errors.
What happens to already installed malicious software when a security-configuration update identifies it on a Mac?
It's deleted.
Which VPN protocols can you manually configure in Mac System Settings?
L2TP over IPSec, Cisco IPSec, and IKEv2
Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?
Managed Client and Profiles
Brian receives an alert from his Mac. It says the Mac disk is almost full. In the alert, he clicks Manage and several recommendations to resolve the issue appear. Brian selects the Optimize Storage option. What does Optimize Storage do to help manage Brian's Mac storage?
Movies and TV shows that Brian already watched are automatically removed.
Which Mac resource displays network interface status in a dynamic list?
Network settings
Apple scans software for known malware and, if none is found, issues a ticket. Which Apple service provides the ticket?
Notarization
Po-Chun is trying to share his Personal Hotspot with Aileen's Mac. It isn't working. He asks you for help. Which troubleshooting step should you recommend to Po-Chun?
Restart Po-Chun's iPhone and Aileen's Mac.
Po-Chun has a VPN configured on his iPad and wants to know where he can verify that the configuration is the one BetterBag installed for him. Where do you tell Po-Chun to look to ensure that he's using the BetterBag VPN?
Settings > General > VPN & Device Management, then tap the configuration profile to examine its origin
Which type of extension is more secure and reliable?
System
Brian is trying to share his Personal Hotspot with Aga's Mac. It isn't working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on. Which troubleshooting step should Brian try next?
Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.
A previously trusted Mac app asks for access to your keychain. Why would an app ask for access that was previously granted?
The app was recently updated.
A user returned their unmanaged iPad. You turn it on for a new user, and you discover that Activation Lock is turned on. What do you need to turn off Activation Lock?
The previous user's Apple ID and password
You're troubleshooting Anthony's managed Mac, and the next step is to start in safe mode. You're asked to authenticate. What should you use to authenticate?
The recoveryOS password set from MDM
The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad. What happens when Location Services is skipped during Setup Assistant?
The user can't configure Location Services.
The BetterBag MDM administrator configures Setup Assistant to skip Accessibility on a managed Mac. What happens when Accessibility is skipped during Setup Assistant?
The user can't hear VoiceOver automatically.
The BetterBag MDM administrator configures Setup Assistant to skip FileVault on a managed Mac. What happens to the user when FileVault is skipped during Setup Assistant?
The user can't turn on FileVault.
Which Mac system setting does Po-Chun click to verify that he's using the BetterBag VPN?
VPN
You want to update your iPhone to the latest version of iOS, but you don't see an update option. What is a reason why the latest version of iOS wouldn't appear in Settings > Software Update?
Your iPhone doesn't support the latest release.
Which command should you type in Terminal to get the identifier for the BetterBag Directory application?
codesign -display -r - /Applications/Directory.app
What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?
he backup pauses until your iPhone reconnects.
