Appropriate Email Use-Explore Professional Communication

What would be the most professional choice of words for your response: A. THIS WASN'T FOR ME. B. Please stop spamming me with these messages for my coworker. C. I wanted to help you protect my coworker's privacy by letting you know I received this message intended for her.

C. I wanted to help you protect my coworker's privacy by letting you know I received this message intended for her.

Which of the following is the most professional way to start an e-mail to your new professor Dr. Kim An? a. Hello Dr. An, b. "Yo Kim," c. Skip the greeting. d. KIM!

a. Hello Dr. An,

If you had to tell that employee why it was not a good idea to send that e-mail, which of the following would you mention? (select all that apply) a. The language was not professional. b. The e-mail was not work-related. c. The e-mail did not include an appropriate greeting. d. The e-mail shows that the employee has been surfing the Internet instead of working.

a. The language was not professional. b. The e-mail was not work-related. d. The e-mail shows that the employee has been surfing the Internet instead of working.

Deciding when to quote an original e-mail is one challenge of effective communication. In which of the following e-mails should you quote the original e-mail? (select all that apply) a. You respond to a price quote from a sales representative to tell them you need to think about the price. b. You want to schedule a new meeting with a group you met with last week. c. A coworker wants you to review an e-mail she is sending to a vender for clarity. d. You want to start a new discussion with a contact who e-mailed you a newsletter a couple months ago.

a. You respond to a price quote from a sales representative to tell them you need to think about the price. c. A coworker wants you to review an e-mail she is sending to a vender for clarity.

Protecting privacy online is a principle of netiquette. Which of the following can expose private information online? (select all that apply) a. accessing someone's account without their permission b. quoting an e-mail with private information in it c. sending private information to someone over e-mail

a. accessing someone's account without their permission b. quoting an e-mail with private information in it c. sending private information to someone over e-mail

Why would you choose to use professional language in your e-mail? (select all that apply) a. demonstrates your respect for the recipient b. helps keep your message clear c. proves that you are smarter than your reader d. shows how you expect to be treated in professional communication

a. demonstrates your respect for the recipient b. helps keep your message clear d. shows how you expect to be treated in professional communication

Which of the following online activities seem appropriate for the workplace? (select all that apply) a. watching a webinar to learn new job skills b. watching TV online c. seeking donations to support your election to the Senate d. reading press releases from your company's competitors e. sharing career advice with your peers f. sharing company secrets in a public forum

a. watching a webinar to learn new job skills d. reading press releases from your company's competitors e. sharing career advice with your peers

Your boss sends you an e-mail with some criticism of a report you submitted. Which of the following is the best way to respond? a. THAT REPORT WAS PERFECT! b. I will work on incorporating your suggestions before our deadline. c. Do not respond at all. She will come find you if she wants to know if you read the e-mail.

b. I will work on incorporating your suggestions before our deadline.

You receive an e-mail from human resources meant to go to a coworker about her retirement options. How should you respond? a. Forward the e-mail to the correct person. b. Reply to the sender that you received the message in error and then delete the e-mail. c. Send it to your boss so she or he can decide what to do with it. d. Delete it and don't say anything to anyone.

b. Reply to the sender that you received the message in error and then delete the e-mail.

You receive a request for a report on your office's productivity. How should you respond to that e-mail? a. Wait until you have completed the report to respond, even if it takes months. b. Let the sender know that because you cannot write the report in twenty-four hours, you will not be able to help them at all. c. Tell the sender that you have received their e-mail and will work on the report.

c. Tell the sender that you have received their e-mail and will work on the report.

In most places of work, how long should it take someone to respond to an e-mail? a. no obligation to respond b. one hour c. twenty-four hours d. one week

c. twenty-four hours

A junior employee sends the following e-mail to his entire work group:Hello everyone,Check out this link! It's so funny!...Is this appropriate for work? yes no

no

For each of the following, identify the best tool for the conversation: e-mail, phone, or in person. Your boss asked to see a draft of your next report. ------------------- You want to discuss an opportunity for promotion with a career mentor. ---------------------------- A coworker wants to share a meeting agenda with you. ------------------------- A meeting is taking place in five minutes and you are not sure where the meeting is being held.--------------------------

✔ E-mail ✔ In person ✔ E-mail ✔ Phone

Fill in the blanks to help write this professional e-mail: -------------------- You may have heard, I am meeting with the VP (Vice-President) of Finance to highlight our team's work on the Big Project.------------------------------------------------- I want to have a slideshow of our best designs to present. ---------------------------------------------------------------------------------------------------------------------------- Jan, Team Lead

✔ Hello Design Team, ✔ I'd like to show our best work to the VP, which is why ✔ Please send me final versions of your best work so I can create the presentation. ✔ Thanks for your support!

Fill in the blanks to help write this professional e-mail: ------------------------------- My boss asked me to get feedback from an expert on our proposed project schedule. -------------------------------------------------------------------- The file is attached.--------------------------------------------------------------------------- Sam

✔ Hello Mr. King, ✔ Would you be willing to look at my document? ✔ If you can get your feedback to me by the end of the week, that will help me meet my deadlines. ✔ I appreciate your help,

One of the principles of X good communication-------------------- includes protecting ----------------- by taking care of the information you send others by e-mail. By practicing --------------------------skills in e-mails, you can create a strong professional reputation for yourself. Sending e-mails is not always the best way to --------------------Sometimes having a conversation--------------------- is more efficient and friendly.

✔ netiquette ✔ privacy ✔ professional ✔ build professional relationships. ✔ in person