Art

If the wholesale cost of the casket is $1,000 and the funeral director marks caskets up to 100% what is the retail price for that casket

$2,000

Visible emissions (opacity) is rated on a scale from:

0% to 100%

which of the following are types of cemeteries? 1- Church Yard 2- cenotaph 3- Family 4-Veteran 5- Memorial Park

1- church yard 3, family, 4, veteran, 5- memorial park

How many holes must be drilled into a casket to prepare it for burial at sea?

20 holes, 2 inch diameter

Outlaws discrimination is hiring against those who are over forty years

Age discrimination act of 1967

In those States with up-to-date laws on cremation, which of the following is strictly forbidden:

All of these: incineration of waste and trash , cremation more than one body, cremation of animal remains with humans

An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining which is designed for the encasement of human remains generally for the purpose of cremation is:

Alternative case

An eight-side casket is referred to as:

An octagon casket

The component part of the throw that hands down into the body of the casket is the

Aron

Usually the best way to meet our problems is to

Attack them directly

A non-moveable handle consisting of lug only is:

Bail

The third of kubler-Ross' stages of anticipatory grief is identified as

Bargaining

Regulating the activities of an organization:

Both Directing and Actuating

The quantity of heat required to raise one pound of water one degree Fahrenheit while water is in the liquid state:

British Thermal Unit (BTU)

The amount of waste incinerated, usually expressed in pounds per hour, with the characteristics or type of waste stipulated:

Burn rate

The artificial grass, chairs, tent and casket lowering device are generally referred to as

Cemetery set-up equipment

A sequence of chemical reactions between a fuel and a controlled oxidant, accompanied by the release of heat and production of new molecules like carbon dioxide and water is

Combustion

In decision makingwhat term is defined as: when all group members are in agreement?

Consensus

Interventions for a highly emotional, temporary state in which individuals, overcome by feelings of anxiety, grief, confusion or pain are unable to act in a realistic, normal manner:

Crisis counseling

Military discharge papers

DD 214

Not necessarily stated but held to be true by most citizens of the United States is the right to a

Decent final disposition

That statistical study of human populations with respect to their size, density, distribution, composition, and income

Demographics

Sometimes seen as a safety valve allowing the anger to be released on an object or person that does not hold as much influence or present a danger to the person who has become angry

Displaced aggression

Any vertical refractory wall supported by arch construction which serves to deflect gasses in a downward direction (sometimes referred to as a curtain wall)?

Drop arch

The quantity to be purchased with minimizes total cost

Economic Order Quantity (EOQ)

For shipment of remains it is necessary to have one of these to attache the papers to the shipping case:

Envelopes to contain transportation papers

The death of a child would be softened simply by the hun er of children in a(n)

Extended family

Before the rise of funeral directing in the United States, the person or persons in charge of the funeral was the

Family

Incorrect thoughts that lead us to believe that we have heard the message before are

Faulty Assumptions

Provides the family with instructions on what is needed for the arrangement conference:

First Call Brochure

If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete

Form 40-1330

Which of the following terms refers to making decisions about the services and financial details of a funeral?

Funeral arrangements

An intangible assets such as the name of a funeral home

Goodwill

The rim is part of the casket

Lid

The modern day mausoleum is named in memory of _______ who died in 353 BC , and the monument built as his memorial at Halicarnassus included among the seven wonders of the ancient world.

Mausolus

Using a casket that comes from a source other than the funeral home proving services:

Must be accepted with no objection

That portion of the atmosphere supplied to the cremation chamber for combustion, cooling and ventilation is

Oxygen (air)

Insurance that protects a firm against claims that it's products caused bodily injury or property damage to the user

Product liability insurance

Mr. Floyd Miller passed away and your funeral home was called to take care of his final disposition. While getting acquainted with the familyyou find out that ever since he was a kid, he wanted to drive a train. He was fascinated by trains as a young boy and had an extensive model train collection. He worked for 30 years for Southern Pacific railroad in Phoenix. When discussing funeral and financial arrangements, what funds may likely to be used to apply to his funeral expenses

Railroad retirement

In some states the __ has replaced the brisk transit permit for intrastate disposition

Repot of death

The principal government agency concerned with the financing, operation, and management of small businesses

SBA

A plan which promotes inducements to potential purchasers of products or services

Sales promotion

The Jewish term for a seven day mourning period that begins on the day of burial is

Shivah

Bitch is used in casket construction to produce:

Solid wood caskets

The sales agreement between the funeral home an the family for the purchase of merchandise and services:

Statement of goods and services selected

Often if two or more people are involved in an accident where one is killed but other(s) were not, those who remain suffer from a psychological trauma called

Survivor guilt

Which of the following forms behavior illustrates "regression" by an adult

Throwing a temper tantrum

The quality of one's voice (angry, happy)

Tone

Which of the following does NOT describe the joint/extended family unit?

Urban based

In the middle of the 17th century, Sir Thomas Browne wrote the earliest known essay in defense of "____" It stressed the advantages of this form of burial

Urn burial

Reasons for making funeral arrangements in advance of need: 1- make personal wishes known to the next of kin 2- decisions can be made with less emotion 3-survivors are relieved of the financial burden in the case of pre- funded contracts 4- reductions of assets for Medicaid eligibility in the case of irrevocable pre -funded contracts

all of these

An example of a transfer container is

an air tray

Grieving that occurs prior to the actual loss is called

anticipatory grief

external communication

any communication that goes beyond the doors of your business

Strict departmental standards with little or no variation is typical of

bureaucratization

Which of the following individuals cannot certify the cause of death of a death certificate?

chiropractor

Person-centered counseling is also referred to as

client centered counseling

Patterns identifiable in all cultures:

cultural universal

In the funeral procession, the family car should be placed

directly after the funeral coach

The attention reasonably expected from, and ordinarily exercised by, a person who seeks to satisfy a legal requirement or to discharge an obligation is

due diligence

A record of statements made at the time the applicant first seeks employment:

employment application

The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is

finance management

A stone with an inscription used to mark the grave. May be as simple as the name and dates- John Doe 1927 - 2004:

gravestone

Blame directed toward one's self based on real or unreal conditions

guilt

The traditional location of the preparation of a dead human body for funeralization was originally in ___ in early America

home

Which of the following is being used when the funeral director does not remain in the selection room throughout the selection process?

indirect presentation

The number of times the average inventory has been sold or used during a period

inventory turnover

The person to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots

lot owner

Which of the following has no time limit for filing the appropriate Veteran's Administration application for benefits

marker

A group of potential customers possessing purchasing power and unsatisfied needs

market

A family that is governed by the mother is

matriarchal

The person who usually makes the notification of death to the funeral home is which of the following?

member of the family

Which of the following terms best describes relocation or travel?

mobility

A cluster of two or more nuclear families united by a social bond for security, protection and help is

modified extended family

An upright memorial, including what used to be called a tombstone, also includes large structures like obelisks, usually made of granite, marble or common stone.

monument

The psychological needs of the bereaved family

need emotional support

Carl Rogers is most frequently associated with

non-directive counseling

Though the name is derived from the Greek, meaning "a small point , they are Egyptian. These are the physical representation of rays from the sun streaming the earth

obelisk

Paschal candles are used in the

of the Roman Catholic faith

These can be compared to the industry standards in regard to measuring the possible growth of the business:

operating ratios

Expenses incurred in the normal operation of a business

overhead

A strong emotion characterized by sudden and extreme fear

panic

The registered right of an inventor to make, use, sell, an invention

patent

In those states that require them, the metal ID disc for cremation must follow the remains through the process (from receiving to incineration to shipping) and must be:

placed in the retort on the right hand side near the charging door

Which of the following is a disadvantage of itemized pricing?

possible elimination of certain items of service resulting in loss of overhead recovery

A ceremonial construction made of wood and fire, designed to reduce a deceased human body to ashes:

pyre

Which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others :

self-disclosure

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

self-fulfilling prophecy

Which of these terms comes from the Latin "sepulcrum" which meant "a burial place?

sepulchre

A business that provides a service as opposed to a product

service business

The base molding is a part of a casket

shell

The science that deals with the organization of social groups and how they change or stay the same is called

sociology

A casket constructed of cherry is a

solid wood casket

The main purpose of grave liners is to provide

support from the earth load

The final component of Attachment Theory state that

the greater the potential for loss, the more intense the reaction

A statement or action designed or perceived to create anxiety in an individual's life:

threat

A form of credit that is extended by one business to another business to help finance distribution of producer's goods:

trade credit

A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs defines a

tufted interior

A metal or concrete enclosure designed to protect the casket is called a / n

vault

According to Wolfelt- The ability to be considerate and friendly as demonstrated by both verbal and nonverbal behavior.

warmth and caring