ATI- Types of Communication

A nurse is planning to document a conversation with a client who is preparing for a surgical procedure. Which of the following client information is an accurate and factual form of written communication? (Select all that apply) 1) "Client states, 'I have a throbbing pain on my left foot.'" 2) "Client states, 'I feel nervous about having my foot removed.'" 3) "Client seems angry with everyone." 4) "Client appears upset." 5) "Client is apparently avoiding the issue with his mother."

1,2 "Client states, 'I have a throbbing pain on my left foot'" is correct. It is accurate and factual information about what the client said. "Client states, 'I feel nervous about having my foot removed'" is correct. It is accurate and factual information about what the client said. "Client seems angry with everyone" is incorrect. This statement is the nurse's opinion and should not be included in the written communication. It needs to be clarified by the client. "Client appears upset" is incorrect. This statement is the nurse's opinion and should not be included in the written communication. It needs to be clarified by the client. "Client is apparently avoiding the issue with his mother" is incorrect. This statement is the nurse's opinion and should not be included in the written communication. It needs to be clarified by the client.

A nurse is counseling a client who recently received a diagnosis of type 1 diabetes mellitus. Which of the following is a component of nonverbal communication the nurse may display? (Select all that apply) 1) Vocal inflection 2) Volume 3) Posture 4) Gestures 5) Channels

1,2,3,4 Vocal inflection is correct. Vocal inflection is a component of nonverbal communication. Volume is correct. Volume is a component of nonverbal communication. Posture is correct. Posture is a component of nonverbal communication. Gestures are correct. Gestures are a component of nonverbal communication. Channels are incorrect. Channels are a component of verbal communication.

Electronic health records capture data for which of the following? (Select all that apply) 1) Continuous quality improvement 2) Utilization review 3) Human resources 4) Resource planning 5) Risk management

1,2,4,5 Continuous quality improvement is correct. Electronic health records capture data for continuous quality improvement. Utilization review is correct. Electronic health records capture data for utilization review. Human resources is incorrect. Electronic health records do not capture data for human resources. Resource planning is correct. Electronic health records capture data for resource planning. Risk management is correct. Electronic health records capture data for risk management.

Which of the following are characteristics of effective written communication? (Select all that apply) 1) Subjective 2) Factual 3) Objective 4) Accurate 5) Concise

2,3,4,5 Subjective is incorrect. Effective written communication is not subjective, and opinions should be avoided. Factual is correct. Effective written communication is factual. Objective is correct. Effective written communication is objective. Accurate is correct. Effective written communication is accurate. Concise is correct. Effective written communication is concise.

A nurse is using a health-related Internet blog. Which of the following is an acceptable use of this form of communication? A) Access information B) Discuss client's diagnosis C) Post a picture of a client's incision

A A nurse should use blogs to access information and discover the most up-to-date evidence-based practice information available to health professionals.

A nurse manager is discussing the topic of personal space as it relates to nonverbal behavior with a staff nurse. Which of the following statements by the staff nurse indicates a need for further teaching? A) "Personal space provides you and your client a sense of control." B) "Use of personal space varies based on culture." C) "Use of personal space will increase the client's self-esteem."

C Personal space does not increase the client's self-esteem.

A nurse engages in verbal communication with a client. Which of the following is reflective of the nurse's word selection? A) Gender B) Familial history C) Personal values

C Personal values, perceptions, culture, age, education, and socioeconomic background are reflective of word selection while engaging in verbal communication.

A charge nurse is discussing with a staff nurse the establishment of credibility when providing nursing care. Which of the following statements made by the staff nurse indicates a need for further teaching? A) "Being dependable will increase my credibility." B) "Using consistency will help to build credibility." C) "Using sympathy will help to build credibility."

C Showing sympathy involves displaying personal emotions and does not improve the trusting relationship with the client, and it does not build the nurse's credibility.

Which of the following should not be included when discussing components of the communication process? A) Sender B) Receiver C) Tone of voice

C Tone of voice is not a component of the communication process.

Which of the following should not be included when discussing modes of computer-mediated communication? A) Electronic health records B) Email C) Voice mail

C Voice mail is not a mode of computer-mediated communication and should not be included in the discussion.