ATT Work Quiz
How many lines of service can you have for the Mobile Share Plan?
10 Lines of service
Unlimited plus plan slows down to what speed after 10GB of data has been used?
128 KB/Sec
How long is Buyers Remorse?
14 Days
How many lines can you have on AT&T NEXT?
15 Lines of service
How long does the customer have to accept the terms and conditions?
21 Days
How long can you hold before a cold transfer?
40 Sec
NEXT Every Year needs how much down before an upgrade?
50% of the phone has to be paid off
With NEXT how much of the device has to be paid before upgrading?
80%
What is the Local Market Tool
A tool that gives pricing info, service availability for wireline products. (can be found through address and mobile number)
MIP stands for?
Make It Personal
Tool used for info on plans, and wireless devices?
Mobile Sales Tool
NPR stands for
Net Promotor Score
What is the equation to calculate the NPR
P-D ________ S
Rewards program we have for our customers?
Plenti
Two differences between Unlimited plus and Unlimited Choice
Plus- $25.00 Tv discount/ credit 10 GB hot spot data
What does the P, D, and S stand for in the Net Promotor Score?
Promotors, Detractors, and Number of surveys
5 Steps in the sales process
Rapport, qualify, present, close, handle objections
Tool used to send a text after making a sale?
TORCH
Purpose of setting an agenda
Take control of the call
TOBR Stands for?
Transfer of billing responsibility
When does Buyers Remorse period take effect?
When the equipment has been shipped
3 Parts of qualify?
Where they are Where they want to be Why
Name 2 competitors for wireless, house phone, and security
Wireless- T-Mobile, Verizon House phone- Comcast, Frontier Security- ADT, Comcast
Website for accepting terms and conditions
att.com/tc
What is the deposit range for wireless orders?
$90.00-$1000.00
Example of open ended questions
- What do you do on the internet? - How much do you pay? - What do you like about the services?
3 Wireless products
-Hot spot -Tablets -Apple watch
6 Steps of the AT&T Promise
-Warm welcome -Uncover needs -Personalize solutions -Gain agreement -Thouroughly educate -Sincerly thank
AER Stands for?
Acknowledge Empathize Reassure
3 Parts for handling objections
Align, Address, get a Yes
What department do we call when there is a problem with credit?
Analyst Review
How can you clarify while qualifying a customer?
Ask open/close ended questions
What is the name of the period that the customer has a chance to return the product they have bought.
Buyers Remorse
Tool for signature discount
FaST
What does FaST stand for?
Fan Search Tool
Parts of a call opening
Greeting, AER, MIP, Set an agenda