Attitude

Your odds of succeeding are better when you have a negative attitude, but you feel better when you have a positive attitude. True or False

False

Complete the quote: "Life is. A. 75% your own effort and 25% the people you know B. 10% what happens and 90% how you react C. 50% ability and 50% luck D. 60% effort and 40% patience

10% what happens and 90% how you react

Your job is to answer the phones for a business. Sometimes, customers will call and yell at you about things that are not your fault. If you handle your work responsibilities with professionalism, you will. A. calmly deal with the complaints and do your best to solve the problems B. tell the callers to hold on and transfer the calls to your boss or another employee C. hang up on rude customers D. tell the callers that you are a human being who deserves to be treated with respect

A. calmly deal with the complaints and do your best to solve the problems.

Each of the following is a example of maintaining a positive attitude Except: A. accepting situations that seem unfair as part of life b. being friendly to rude customers or coworkers C. refraining from getting back at someone who has caused you harm D. allowing those with negative attitudes to vent their problems to you so they can "get it off their chest."

D. allowing those with negative attitudes to vent their problems to you so they can "get it off their chest."

"Life is a grab bag" means that you should except most situations in the life to turn out as you want them to. True or False

False

It is good practice to get angry with coworkers or customers if they deserve it, and if it helps you to relieve stress. True or False

False

People cannot " see" your attitude because it is private and does not show in your actions. True or False

False

You are in total control of the things that happen to you. True or False

False

Each of the following is a good reason for having a good attitude EXCEPT: A. A good attitude, more than any other single factor, will help you achieve your hopes, dreams, and ambitions. B. At the end of the day, a positive attitude will make you feel happier, more satisfied, and more powerful. C. It's easier to have a good attitude than to have a bad attitude. D. There's plenty of negativity to go around in this world, so a good attitude will help you stand out from the pack.

It's easier to have a good attitude than to have a bad attitude.

A good attitude keeps you in control of your reactions to life's ups and downs. True or False

True

A negative attitude really comes from our sense of powerlessness. True or False

True

If you give 100%, 100% of the time, people will seek you out and you'll excell in the workplace. True or False

True

No one gets all of the good things out of life and none of the bad. True or False

True

When you have a job, you will need to deal with your personal situations on your own time. True or False

True

You can control how you react to unpleasant situations. True or False

True

Your attitude defines how you approach your job every day. True or False

True

Your boss will assume that you will do your best every day you come to work, even if you are having tough personal problems. True or False

True

If a coworker complains every day about problems with her boyfriend, you should. A. report her to manger and hope that she gets fired B. be polite and professional, but try to avoid getting dragged into the situation C. make her feel better by complaining about your problems to her D. tell her to get a life

be polite and professional, but try to avoid getting dragged into the situation

Carlos is the most dependable employee at his job, and because he is so dependable, his boss assigned him the task that requires the hardest work. His coworkers, who are paid the same as he is, were assigned easy tasks in comparison to his. If Carlos knows that he is in control of his attitude, he will.. A. complain to his boss that he deserve a smaller task for being such a valuable employee B. do his best to complete the task that he was assigned, knowing that he is the best person to do it C. point out that his coworkers are also quailified to perform the task that he was assigned D. ask for a higher hourly pay than his coworkers

do his best to complete the task that he was assigned, knowing that he is the best person to do it

Doing the best you can do on the job, no matter what, is called A. perfectionism B. professionalism C. a sense of entitlement D. optimism

professionalism

To keep a positive attitude in a challenging situation, it helps to A. remind yourself that you get what you earn, and earning can be hard work B. remind yourself that nothing in life is fair C. tell yourself that you deserve more than you are getting D. find fault with others and compare yourself to them

remind yourself that you get what you earn, and earning can be hard work

Having a sense of entitlement is feeling that. A. you have no control over anything B. a positive attitude will get you through any tough situation C. everything that happens to you is unfair D. you deserve something or that something in life is owned to you

you deserve something or that something in life is owned to you