AVM 301-001 Midterm
Bacteria levels are often above state standards and are due to localized, specific land-use problems. _______, landowners must take action to address these problems and reduce the high bacteria levels.
Consequently
How should you punctuate a restrictive modifier?
Add no extra punctuation
According to Chapter 21, maintaining eye contact is one way to use your body effectively. What are other techniques are discussed in the chapter?
All of the above
Funds for which of the following might appear in the budget for a writing project?
All of the above
How can a team benefit from members who come from different cultures?
All of the above
Which of the factors listed below did the writer of the following memo fail to take into account? TO: University Faculty AdvisersFROM: David Gates, Ph.D., Department of PsychologySUBJECT: New course offered—PSYC 499, Self-Fulfillment in a Global SocietyEnclosed is a flyer briefly describing PSYC 499. After you read through the flyer, post it in a conspicuous place, e.g., on your door. Or, better yet, make copies and hand it out in your class. The course will explore how our society can maintain a sense of self in these increasingly uncertain times. So tell students in your courses and your advisees about this new timely course.
All of the above
Which of these is an example of a workplace document?
All of the above
Why is it important to plan your document before you start drafting it?
All of the above
Why should you use an audience profile sheet for a writing project?
All of the above
Which of these is a document-related factor you must consider when communicating on the job?
All the above
Which of these resources is likely to be available to employees of a company with a strong ethical culture?
All the above
Interviews are great for learning from your audience but not for learning about your audience.
False
It is always unethical to compare your company's product to a similar product by another company when trying to argue that your own company's product is superior.
False
It is most effective to present emotional appeals in isolation rather than in combination with other types of evidence.
False
It is often helpful to combine bases of classification or partition simultaneously when using that pattern to write a passage.
False
It is relatively easy to design field research to measure what you are interested in, but it is difficult to conduct field research.
False
It is safe to assume that former employers in your recent past will serve as references for you.
False
Most technical documents are produced by professional technical communicators working alone.
False
New and important information should come at the beginning of a sentence, where readers will be sure to notice it.
False
Nominalized verbs help you communicate clearly and concisely.
False
One disadvantage of using the Styles feature of a word processor is that you cannot create new styles.
False
Only professionals with management responsibilities have ethical responsibilities to the environment.
False
People who write proposals are the only technical writers who need to be concerned with persuasion.
False
Plagiarism is a legal issue and not an ethical issue.
False
Primary research is the set of sources that you consult while you are in the document-planning stage.
False
Proofreading should precede the editing process.
False
According to the principle of the moral minimum, it is permissible for companies to passively reinforce patterns of discrimination in product information if the audience to which the product is being sold practices that discrimination.
False
All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.
False
Although many aspects of private life and community life differ from culture to culture, in most developed countries business is conducted in more or less the same way.
False
Any picture of yourself that you display on your LinkedIn profile or your portfolio must be taken by a professional.
False
Chapter 10 describes several techniques for avoiding sexist language. One technique is to include a disclaimer such as following: "The use of the pronoun hedoes not in any way suggest a male bias."
False
Chapter 7 states that one disadvantage of the problem-methods-solution organizational pattern is that you cannot alter the sequence of those three elements.
False
Classification is an organizational pattern in which a unit is divided into its components.
False
Communicating diplomatically involves a critical tone.
False
Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.
False
Differences between the ways men and women work in teams are hard to notice.
False
Employees rarely use social media and personal electronics to complete work tasks.
False
Ethical constraints arise from applicable laws on labor practices, environmental issues, fair trade, consumer rights, and so forth.
False
Even though cultures differ, technical documents tend to be written in a similar way no matter where you go.
False
For most employers, communication skills are less important than technical knowledge.
False
Graphics and design elements are relatively unimportant in communicating persuasively.
False
If the information on your résumé comes to just over one page, you should eliminate or condense some material to make it fit onto one page.
False
If you are facing constraints in trying to persuade your audience, you are not an effective writer.
False
If you are rejected for a position, you should not write back to the employer.
False
If you don't know whether to write too, two, or to, you should trust the spell-checker to help you decide.
False
In a passive-voice sentence, the subject of the sentence performs the action expressed by the verb.
False
In considering your audience's education, you should focus primarily on the types of academic degrees readers have earned.
False
In describing your company's product, you should not compare it with a competitor's product because the competitor will sue your company for misrepresentation.
False
Secondary research is the process of creating technical information yourself, as opposed to collecting information that other people have discovered or created.
False
Signposts are especially useful for readers of passages written according to the spatial pattern of organization.
False
Styles are preformatted designs for different kinds of documents, such as business letters, memos, newsletters, and reports.
False
Subjects and verbs must agree in tense.
False
Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.
False
Templates are useful because they organize a document for you.
False
The best way to find keywords for your résumé is to study the job titles for jobs you like.
False
The chronological résumé is popular among job candidates who are re-entering the workforce or who have changed jobs frequently.
False
The following passage would be appropriate for a document aimed at a multicultural audience:Two companies found themselves in the financial equivalent of sudden-death overtime. The first to raise the necessary capital would be the one to survive.
False
The only proper way to create a sentence list is by using bullet points.
False
The outline view is a word-processing feature that suggests how you ought to outline common types of documents such as letters and memos.
False
The tags that people use to categorize information they find on websites must be one-word descriptors without spaces or punctuation (such as "dallaszoo").
False
With which research method does the researcher have the least amount of control?
field research
Which word best describes the kind of information found in reference works?
foundational
Where do real or conceptual subjects often get "buried" within confusing sentences?
in prepositional phrases following weak subjects
According to Chapter 21, where on a presentation slide should you place the claim you are making?
in the headline area at the top
According to Chapter 3, how much time can someone expect to spend planning a writing project?
more than one-third of the total time spent on the writing project
Which of the following is NOT a category of constraints on your ability to be persuasive in a workplace document?
partitional
Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?
purpose-related factors
Which of the following does Chapter 3 suggest as a method for effective proofreading?
reading aloud
Which of these best describes the process of revising a document?
reexamining your draft to see if it serves your audience and your purpose
Which organizational pattern is least susceptible to a writer's attempts to mislead readers?
spatial
Your supervisor has asked you to write a brief description of an abandoned silver mine that is slated for hazardous-waste cleanup. Of the organizational patterns discussed in Chapter 7, which would be most logical and effective for describing the mine?*****
spatial
Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?
typography
According to Chapter 1, most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?
Technical communication reflects an organization's goals and culture.
Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.
True
Chapter 7 explains that one challenge in using the cause-and-effect organizational pattern is that it is very difficult to prove a causal relationship between two factors.
True
Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.
True
Contract law affects technical communication because technical documents sometimes contain warranty statements.
True
Which of the following statements about plain-text résumés is true?
The word plain refers to the formatting of your résumé.
Systems Software, Inc. is introducing a new piece of sophisticated graphics software. A recently hired writer has been assigned to write the Getting Started manual for the product. Being a novice, the writer first pages through similar manuals written by other graphics software companies to get ideas about how to write the manual. Which of the following statements is true?
The writer has done nothing ethically wrong.
As you develop your professional brand online, you should include keywords that employers look for in your field.
True
Editing your documents is a way to show respect to your audience.
True
Effective graphic design is an element of the tone of a document's argument.
True
Fair use is best described as a set of general guidelines on ways to use small parts of someone else's copyrighted material for purposes such as commentary, criticism, and research.
True
Fair-use guidelines apply to graphics just as they do to words.
True
Because a presentation occurs only once, you must work harder to maintain and direct the audience's attention to what you say.
True
Generosity and honesty are characteristics of effective technical communicators.
True
Government publications are not usually listed in indexes or by abstract services.
True
If you are asked a question you do not understand during a question-and-answer session, you should first ask for clarification, then respond to the question, and then ask if you have answered the question adequately.
True
Readers who can easily locate and understand important information in a document will be more likely to agree with its arguments.
True
Social-media activities can provide an organization with significant information about members of their target audiences.
True
Social-media posts such as tweets can be examples of technical documents.
True
Technical communication involves knowing where to find trustworthy information.
True
The first step in comparing and contrasting two or more items is to determine the criteria: the standards or needs you will use in studying the items.
True
The general-to-specific pattern is effective for explaining the factors that led to a specific problem.
True
The guidelines for preparing text to be translated are generally similar to the guidelines for writing clearly and concisely.
True
The point of learning about your audience is to use that information to tailor a document to fit the audience's needs.
True
To be effective, a code of conduct must stipulate penalties.
True
To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.
True
To test a title, you should ask whether readers will be able to paraphrase it in a clear, meaningful sentence.
True
When exporting goods, U.S. companies can face ethical challenges that they do not face when selling goods in the United States.
True
When obtaining information on products and services from websites, discussion boards, and blogs, it is important not to assume that vendors' claims are accurate.
True
Which of these abilities is NOT likely to help you as a workplace communicator?
True
You may find that your network of associates, both inside and outside your organization, can help you through sticking points in many of the phases of a writing project.
True
You are writing a report about technical methods used for desalination of seawater. Which of these resources is least likely to provide the technical information you need?
a discussion board about ecology
Which of these is not an effective technique for generating ideas about your subject?
creating an index
Chapter 1 defines technical communication as a process encompassing which of the following?
documents and activities
According to Chapter 7, where in your document should you put your main point if you expect that your audience will like what you have to say?
early in the document
Which statement best exemplifies a modest persona?
"I think the Hughes Security system will give us most of the features we are looking for."
A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?
"Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback."
Your supervisor might have several purposes in mind as he or she reads your documents. Which of the following describes one possible purpose? *
... to determine whether you should be assigned to this kind of project in the future
What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?
A shared workspace will create an archive of all the changes made by all team members.
Which of these statements about working with someone from another culture is true?
A topic of discussion that is common in one culture might be considered highly personal in another culture.
Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects? (Select both answers.) ***
A) C)defining tasks for each member
Chapter 21 discusses four aspects of the speaking situation that you should take into account when planning the graphics you'll use in an oral presentation. One is the length of the presentation. What are the other three aspects? (Select the three that apply.)
A) audience aptitude and experience B) size and layout of the room C) equipment
The following passage exhibits which of the characteristics listed below? (Choose all that apply.) Not many rescuers are trained to handle hazardous materials. Provide care only when safe to do so, establish a safe zone, and call for help. When a rescuer commences patient care, he should focus on basic life support and finalize his plan to decontaminate the patient.
A) sexist language C) negative construction D) fancy words
According to Chapter 2, ethicists such as Manuel Velasquez (2011) argue that whistle-blowing is justified if three conditions are satisfied. One condition is that there is strong evidence that the organization is doing something that is hurting or will hurt other parties. What are the other two conditions? (Select both answers.)
A) The employee has made a serious but unsuccessful attempt to resolve the problem through internal channels. B)Whistle-blowing is reasonably certain to prevent or stop the wrongdoing.
Chapter 3 lists eight steps that are often involved in planning a document. One is generating ideas about your topic. What are two other steps listed in Chapter 3? (Select both answers.)
A) analyzing your purpose D) devising a schedule and a budget
Which of the guidelines below should you follow when organizing information by the comparison-and-contrast pattern of development? (Select all that apply.) *****
A)Choose either the whole-by-whole or the part-by-part pattern or some combination of the two. Then order the second-level items. C)Evaluate each item according to the criteria you have established. D)Consider using graphics to complement the text.
In the following excerpt, a writer tries to persuade his supervisor to respond to a government request for proposals (RFP) to build an unmanned surveillance plane for the military. Which aspects of the paragraph undercut the effectiveness of the passage? (Choose all that apply.) I think we are making a serious mistake by not responding. If we don't respond to this proposal, we will lose our competitive edge. At a conference last month, for example, I spoke to a couple of people who said the market for unmanned surveillance aircraft will grow exponentially during the next 10 years. Can we talk about this more at next week's planning meeting?
A)It argues that the claim is valid because the person making the claim is an authority. C)It draws conclusions on the basis of an inadequate sample. D)It poses only two alternatives when in fact there might be more.
Chapter 8 lists four characteristics that can help you establish an effective professional persona. One is cooperativeness. Which of the following characteristics are also listed in the chapter? (Select the three that apply.)
A)fair-mindedness C)moderation E)modesty
Chapter 5 suggests that you consider five other individual characteristics of readers in addition to education. Which two of the following characteristics does the chapter suggest you consider? (Select both answers.)
A)the reader's professional experience D)the reader's job responsibility
According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit? (Select both answers.)
A)unwillingness to respond with a definite "no" B)reluctance to initiate new tasks or perform creatively
A writer at ColdTec Accounting has just completed a draft of an internal report describing a recent drop in enrollment in a training course for new employees entitled "Web Linking and Publishing with Microsoft Excel 2007." Which of the following titles would be most appropriate for the report? Question
An Analysis of Declining Enrollment in "Web Linking and Publishing with Microsoft Excel 2007"
Which of these tips for presenting to an audience from a different culture who have a different native language is NOT recommended in the chapter?
Anticipate that the audience will adapt quickly to your presentation style.
Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?
Ask pertinent questions.
Which of these guidelines will help you listen effectively?
Ask questions to clarify what the speaker said.
Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?
Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind.
Which method of addressing opposing viewpoints is likely to be least effective?
Avoid discussing the opposing viewpoint.
Chapter 21 lists a number of techniques for overcoming nervousness and releasing nervous energy before giving an oral presentation. One is to remind yourself that you are prepared. What are two other techniques mentioned in the chapter? (Select both answers.)
B) Talk with someone for a few minutes. C) Take several deep breaths, exhaling slowly.
Chapter 15 describes a plain-text résumé. Which two of the following are forms of a plain-text résumé?
B) an ASCII résumé E) a text résumé
According to Chapter 21, one of the suggestions for introducing your presentation is to introduce yourself. What are two other suggestions from the chapter? (Select both answers.)
B)Explain the purpose of the presentation. C)Provide an advance organizer.
Chapter 21 lists a number of techniques for overcoming nervousness and releasing nervous energy before giving an oral presentation. One is to remind yourself that you are prepared. What are two other techniques mentioned in the chapter? (Select both answers.)
B)Talk with someone for a few minutes. C)Take several deep breaths, exhaling slowly.
Chapter 6 suggests that you do two things after conducting an interview. What are they? (Select both answers.)
B)Write down the important information from the interview. D)Send a brief thank-you note to the respondent.
What are the two major types of résumés discussed in the chapter? (Select both answers.)
B)skills résumé D)chronological résumé
According to Chapter 6, conducting an experiment involves four stages. One is reporting the data. What are the other three? (Select the three that apply.)
B)testing the hypothesis C)establishing a hypothesis E)analyzing the data
How does culture affect the process of persuasion?
Both responses are correct.
Which statement best explains how the concept of company branding is related to technical communication?
Branding is concerned with the image that a company presents to the world, and that image includes its documents.
You are writing a report about new regulations that affect your company. Your primary audience of company executives is very busy and will read your report quickly, but secondary- and tertiary-audience members are likely to read more slowly and carefully. Which of the following options is most appropriate for your situation?
Break your report into modules and put highly detailed information in an appendix.
The following passage violates which of the basic principles for effective sentences listed below? (Choose all that apply.) The site marks the beginning of a first-year riparian forest buffer. Monitoring equipment was located essentially where this stream joined Cook Creek at the end of the forest riparian buffer. Monitoring data indicated improved water quality within the tributary. It is our opinion that this could be the result of the riparian forest buffer being created.
C) Avoid wordy phrases. D) Avoid filler.
According to Chapter 4, which three of the following features of word-processing software are particularly useful in collaboration? (Select the three that apply.)
C)revision feature D)comment feature E)highlighting feature
You are writing a report analyzing whether your company should hire a new vendor to provide data-warehousing services. You have found a white paper online that looks promising. How can you judge the degree to which the authors are unbiased?
Check to see if the authors work as industry-wide consultants or as contractors for specific vendors.
A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?
Create a style sheet
Which of the following sentences has a strong verb?
Download the test file before you start to answer the questions.
Which pair of sentences shows the most effective transition from the first sentence to the second?
Demand for kettle chips is down by 15 percent. As a result, we have laid off 12 production workers.
Which of the following is NOT a principle for using the problem-methods-solution pattern of organization?
Describe your problem in general terms.
Chapter 5 discusses certain variables that lead to differences among cultures. Which of these statements about cultural variables is true?
Different organizations within the same culture can vary greatly.
Chapter 2 lists four ways you can help protect your client's or your employer's trademark. One is to use the trademark symbol. Which one of the following methods is also listed in the chapter?
Distinguish trademarks from other material, perhaps by setting the trademark in a different typeface or by using boldface type for emphasis.
One way to learn about the primary reader of your document is to interview people who know him or her. Which of these questions is NOT likely to help you learn useful information about your primary reader?
Does this person attend chapter meetings of professional associations?
A commonsense argument is usually more persuasive than numerical data.
False
A euphemism is a bit of shoptalk, a word or phrase that has a precise meaning to members of a particular group, organization, profession, or occupation but may have little meaning for people outside that group.
False
A job-application letter should expand on all the information contained in your résumé.
False
A sentence using negative construction expresses bad news or the writer's dissatisfaction or unhappiness.
False
According to Chapter 21, it is better to plan ahead to say something funny or witty than to do so spontaneously.
False
According to Chapter 21, you do not need to announce the end of your presentation. Listeners can tell when you are ending.
False
According to Chapter 4, one advantage of collaboration is that it can yield a more coherent document.
False
According to Chapter 4, one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.
False
According to Chapter 4, the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general.
False
According to Chapter 5, if you think your document will have a number of readers, you should consider writing a variety of documents addressed to different kinds of readers.
False
According to Chapter 6, "How will China's rapid industrial development affect the global energy market over the next decade?" is more likely to be a workplace research question than an academic research question.
False
According to Chapter 7, long, complex arguments can most often be organized according to one pattern.
False
According to Chapter 8, in most cases the best place to state your claim is at the end of the argument because you may alienate your audience if you state it at the beginning.
False
According to Chapter 9, long headings can confuse and distract readers; therefore, you should strive to write short headings of no more than three or four words.
False
To invite questions after your presentation, a simple "Any questions?" is appropriate.
False
Transitional paragraphs tend to be much longer than body paragraphs.
False
Under the concept of work made for hire, anything written on the job by an employee being paid by the organization is the property of the organization—provided that the employee agrees after the document is written to surrender his or her copyright.
False
Usually, your audience is more aware of your nervousness than you are.
False
When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.
False
When warning users about the dangers of products, writers should avoid using mandatory language such as must and shall.
False
When working with a reader who is hostile to your subject or to your approach to the subject, you should first state your position, followed by your rationale for that position.
False
When you are communicating technical information on the job, your audience tends to be the same every time.
False
Whenever possible, you should combine two or more ideas into one paragraph to create a paragraph of 75 to 125 words—the ideal paragraph length.
False
You should choose the method of delivering your document after the document is complete.
False
You should select research methods before determining what research questions to pursue.
False
According to Chapter 15, which of these is NOT a guideline for establishing your professional brand?
Focus on academic accomplishments and awards.
Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?
Follow your original schedule strictly to avoid falling behind.
According to Chapter 5, what should you do once you have analyzed your audience and purpose?
Get management's approval.
In editing and proofreading a document, a writer should NOT do which of the following?
Give the document to the eventual reader and ask if he or she understands it.
Which of these questions is NOT likely to help you revise your document?
Have I kept the project within the available budget?
A writer who is researching a state agency's transition from paper-based reports to paperless electronic reports has scheduled an interview with a senior writer at the agency. Which of the following interview questions is likely to be most effective?
How do you think electronic reports will change your job?
You are interviewing the mayor of your city for a report on the prospects for high-tech manufacturing there. Which of the following questions will be most effective in an interview?
How well are tax incentives helping to retain expanding companies?
Chapter 15 lists four questions you should ask before posting an electronic résumé on an Internet job board. One question is "Who has access to your résumé?" What is one of the other questions?
How will you know if an employer requests your résumé?
Which of the following statements best displays appropriate levels of both confidence and politeness?
I am eager to meet with you to discuss my qualifications for this position. Please contact me at (123) 555-5555 to set up a time.
You are writing a report about sales of your company's products over the past three months. Sales are not growing, but instead appear to be steady. You have identified three factors contributing to this situation. Which of these options is the most effective lead-in for a paragraph list discussing these factors?
I have identified three factors that are contributing to the plateau of product sales.
Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?
If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected.
In which of the following sentences is qualifying information emphasized?
If the new administrator gets her way, all of the adjunct instructors will get raises.
While a college student, you spent two years as an officer in the campus chapter of your field's main professional association. Which of the following statements best shows a focus on problem-solving and accomplishments?
In my two years on the leadership team, my work on recruiting and retention led to a 12-percent increase in membership.
Your company has completed an audience analysis for the manual you are writing for users of a new accounting system. The manual will be given to the 750 employees in the company's accounting department. Some members of the audience are experienced accountants and others are not; some have MBA degrees and others have bachelor's or associate's degrees; some were recently hired and some are long-term employees; some are managers and some are bookkeepers. How might you best accommodate your audiences?
Include different sections for the different audiences.
In 2000, you received a B.S. in computer programming. Although you have had several jobs over the years, including positions at two major companies, your work history is irregular because you opted to stay at home with your two young children until they began elementary school. You now wish to return to the workforce but realize that the rapid changes in computer technology and your irregular work history may be a disadvantage. Which is the most appropriate strategy for dealing with your employment history in your résumé?
Include the dates of employment and explain in the application letter that you chose to leave the workforce to care for your children.
Which of these statements does NOT identify a benefit of turning a paragraph into a list?
It forces you to reorder the sequence.
What does the symbol ® indicate about a word, phrase, or symbol?
It has been registered for trademark protection with the U.S. Patent and Trademark Office.
Which of these statements provides an effective definition of a sentence list?
It is a list in which the bulleted or numbered items are words, phrases, or single sentences.
What is Simplified English?
It is a set of about 1,000 English words used for writing technical manuals in certain industries.
When used as evidence, what does an effective example do?
It makes abstract ideas more concrete.
Which of these guidelines is NOT likely to help your team work effectively and efficiently?
Let team members assign themselves tasks.
What does liability law have to do with technical communication?
Liability law says that a manufacturer or seller of a product is liable for injuries or damages caused by the use of that product.
You work for a semiconductor manufacturer. You are writing a quarterly report on the activities within your section of the company. One of the people who will read your report is Lila Waltman, divisional vice president. You search online for information about her. Which piece of information is most likely to help you as you write the report?
Lila is an active member of the local chapter of IEEE, a professional society for the electronics industry.
According to Chapter 7, one benefit of using a conventional pattern to organize technical information is that the pattern serves as a template or checklist, helping you remember what information to include. What is the main benefit for your readers, according to the chapter?
NONE
A manager has asked a colleague to deliver a 15-minute presentation explaining the latest test data at tomorrow's department meeting. Ideally, the colleague should do all except which one of the following to prepare for this presentation?
Memorize the presentation.
Which of these examples shows the most effective transition from the first sentence to the second?
New screening techniques are being developed to combat computer viruses. These techniques are the subject of a new research effort at Big State University.
Which of these activities is NOT essential as you prepare to communicate technical information? *
None of the above
"Refer to the person first, the disability second" is one of the guidelines for using the people-first approach to writing about people with disabilities. Which of the following are other guidelines discussed in the chapter?
None of the responses are correct.
Which of the following statements signals a transition?
Now that we have discussed the symptoms of the disease, I would like to discuss its probable causes.
Which of these sentences shows parallel structure?
Our current structure is saving us money and reducing our downtime.
Which of the following sentences illustrates the best approach to writing about people with disabilities?
People with advanced cases of scleroderma should avoid cold climates.
Your company, Acme Co., is sponsoring a three-hour field day for children at a local park, featuring games, sports, and snacks. Parents must sign up their children online. Your company wants to take pictures of children at the event, but it needs parents' permission. Which option below best describes an ethical way to get parents' permission?
Place a checkbox on the online form that reads "I agree to allow Acme Co. to take pictures of my child or children to record and promote field-day activities." Design the form so that this checkbox is not checked when the parent gets to that page.
Which of these statements best explains how your use of social media affects your professional brand?
Potential employers will review your social-media use as one way to assess how you would behave on the job.
A writer's company has just adopted a policy of tracking employee emails to determine which employee is leaking confidential information. Because the writer knows that this policy will be unpopular with company employees, which is the best strategy for announcing the policy to employees in a memorandum?
Present the reasoning behind the new policy and then state the policy.
Which statement accurately describes PowerPoint and Prezi, the presentation-slide programs mentioned in Chapter 21?
Prezi is organized as a network or web, while PowerPoint is linear
You are writing the second edition of a user manual to be included with software sold to the general public. You want to reuse a portion of the introductory materials from the first edition but cannot determine who wrote that section or what the contractual conditions were. You know that your company has customarily required that freelance writers sign work-made-for-hire agreements. What should you do?
Rewrite the introductory materials yourself.
According to Chapter 21, which statement about oral presentations is correct?
Some presentations call for both informing and persuading the audience.
Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?
Speak louder than usual.
According to Chapter 15, which of these is a guideline for preparing for a job interview? Question
Study lists of common interview questions.
Which statement identifies a benefit of using a preformatted template for your writing project?
Templates can save you time on formatting and allow you to focus on creating effective content.
Which sentence below shows a comma splice?
The 728B polo shirt is our most popular model, it offers an unequaled blend of comfort and durability.
Which of the following mistakes did McDonald's make when it printed takeout bags decorated with flags from around the world?
The bags showed a Saudi flag, which depicts holy scripture from the Koran. The Saudis were offended because these bags would be thrown out.
The following statement appears in a proposal to install a large pond near an amphitheater: "Jones Company is an expert in pond preparation. We installed our first pond at Jameson Park earlier this year." What type of reasoning does the passage display?
The following statement appears in a proposal to install a large pond near an amphitheater: "Jones Company is an expert in pond preparation. We installed our first pond at Jameson Park earlier this year." What type of reasoning does the passage display?
A local bank uses this slogan in its advertising: "Integrity. Experience. Trust. Local." What about this slogan violates readers' expectations?
The items in the list are not parallel
Which statement best compares the information found on a wiki with the information from an edited website?
The lack of editors on a wiki means that authors on the site may mix truth with fiction.
In what way is the following list flawed? The Ventura Aquifer program objectives are the following: • characterization of groundwater quality • to provide data to support Best Management Practices (BMP) • relating data to agricultural land-use practices
The list is not parallel in structure.
Which of these is NOT an effective statement of purpose for a document?
The purpose of this document is to change the landscape of enterprise software.
You are writing a proposal to restructure your department's organizational chart. Your manager was a member of the committee that originally set up the department's current structure. Which purpose statement would be best for a proposal to your manager? Question
The purpose of this proposal is to show how we can reorganize our department to improve our efficiency while keeping intact the values that have allowed us to succeed to this point.
You are writing a report advocating that your company increase its use of social media. Your manager has said several times that she does not like to mix social media and business. She has pointed out several social-media problems that other companies have created for themselves. Which purpose statement would be best for a report to your manager?
The purpose of this report is to demonstrate how the speed and flexibility of social media can help our company reach a growing audience of young adults with controlled, targeted messaging.
What does it mean to say that a report you are writing contains several logical fallacies?
The reasoning used in your report is illogical and untrustworthy.
Which of the following sentences has a strong subject?***
The statement from the college about the newly promoted professors was published in the newspaper.
Which of the following is likely to cause a team writing collaboratively to produce an inferior document? ****
The team avoids conflict
A heading eliminates the need for a transitional sentence such as "Let us now turn to the advantages of the mandatory enrollment process."
True
A nominalization is a verb that has been transformed into a noun, as when to install becomes to effect an installation, or to analyze becomes to conduct an analysis.
True
A periodical index contains lists of journal and magazine articles classified according to title, subject, and author.
True
A post hoc argument claims that because A preceded B, A must have caused B.
True
A sentence with a negative construction uses a word or phrase to describe what something is not. One example is the use of not many rather than few.
True
A testimonial can be an effective persuasive element.
True
According to Chapter 15, doing a self-inventory is part of planning a job search.
True
According to Chapter 21, an effective 20-minute presentation could take 13 hours to prepare.
True
According to Chapter 21, memorable language brings to mind things that people can see, touch, or easily imagine.
True
According to Chapter 4, one advantage of collaboration is that it helps acclimate new employees to an organization.
True
According to Chapter 5, a good way to learn about your readers' preferences is to read documents they have written.
True
According to Chapter 6, one disadvantage of a questionnaire is that you cannot be sure the respondents are representative of the population you want to study.
True
According to Chapter 9, using Styles to design your headings can help you enhance the coherence of your document.
True
According to Chapter 9, you should jot down a working title before you start drafting a document to give you a sense of direction, then come back and revise it at the end.
True
In almost all cases, demonstrative pronouns should be followed by nouns.
True
In some cultures, it would be considered rude to create a document that contains information the audience already knows.
True
One disadvantage of using handouts during a presentation is that your audience might read the handout instead of listening to you.
True
One technique a presenter can use to make his or her language more memorable is to involve the audience.
True
Which of the changes listed below would make the following paragraph more coherent? As an undergraduate student, you can satisfy the university writing requirement and meet an important graduation requirement by scoring a 4 or 5 on either of the advanced placement English exams (Language & Composition or Literature & Composition). You can also meet this requirement by receiving transfer credit for an approved college-level writing or writing-intensive course you have taken elsewhere and in which you have received a grade of B or higher. Finally, you can meet this requirement by taking and receiving a passing grade in a writing course at this university. The following two courses, for example, are dedicated primarily to the development of writing skills and can be used to meet the writing requirement: English 205 (Technical Communication) or English 200 (Rhetoric and Writing). If you have any further questions, please call Professor Lee Klein, Director of Writing Programs, in the Department of English at (518) 555-8122.
Turn the paragraph into a list.
If you are presenting to nonnative speakers of English, which of the following should you do?
Use simple vocabulary and slow down the pace of your delivery.
A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?
Use the comment feature to ask "Will the reader understand this term?"
Which of the following options is the best lead-in for a sentence list?
We offer three main advantages over the competition:
Which of the following does NOT overstate the speaker's position?
We prepared our document carefully, and I think we have highlighted our strengths successfully.
Which of these questions is best for a self-inventory to help plan a job search in engineering?
What kind of company will give me the best opportunities to develop into an engineering project manager?
A writer is developing a brochure for vacationers interested in taking an "Introduction to Kayaking" course offered by a rafting and kayaking company. Which of the following headings is most likely to appear in the brochure?
What Clothing Will I Need To Bring?
Chapter 3 discusses three questions to ask about your audience during the planning stage of the writing process. One is "Why and how will the reader use your document?" What is another question to consider during planning?
What are your reader's attitudes and expectations?
Why should you save proofreading until the end of your project, instead of proofreading as you are drafting?
When you are drafting, everything you write is subject to being revised, moved, or even deleted
Which of the following is an example of a nonfluency?
When you get nervous, you say, "And, um. . . ."
Which of the following is NOT a guideline for using social media ethically and legally, according to Chapter 2?
Work efficiently by repurposing pieces of content you wrote for other workplace documents.
At 23, Becky has just received her B.S. in horticulture from a state college. She has been interested in flowers and gardening since grade school. While in high school, she won several state-fair ribbons for her flowers, which she grew in her spare time while working part-time at a fast-food restaurant and going to school. She continued working at the restaurant while in college. What advice would you give Becky as she prepares her résumé for a full-time position as a horticulturist for the local county extension service?
Write a chronological résumé.
According to Chapter 15, what should you do after interviewing for a job?
Write a letter or email of appreciation.
Which of these statements is true?
Writers who appeal to an audience's emotions usually appeal to their sense of reason as well.
According to Chapter 15, planning a job search involves four tasks. One is to conduct a self-inventory. What are two other steps? (Select both answers.) ****
XA)Learn about your field. XD)Put your portfolio items online.
Chapter 15 lists four paragraphs that should appear in a job-application letter. One is the introductory paragraph. What are two other paragraphs listed in the chapter? (Select both answers.)***
XA)education paragraph XB)professional-interests paragraph
Which of the following is a run-on sentence?***
XXXThe adventurer walked for days and days, for weeks on end, for what seemed like an eternity; he found himself in a state of perpetual exhaustion.
You are majoring in environmental studies. Last year, you worked for six months as a volunteer caregiver at an orphanage in Asia. Does this help you in your job search?
Yes. It gives you opportunities to discuss the transferrable skills you developed in areas such as problem-solving and collaboration.
Which of these comments about a team member's report draft is the least diplomatic?
You did not write this introduction very well. You left out a lot of important background information.
Which of the following is an example of an informational constraint that you might confront when completing a project?
You have located advertising brochures and testimonials associated with the subject you're writing about, but you can't find reports on the kinds of controlled tests that would convince a skeptical reader.
According to Chapter 15, what does it mean to be a "passive applicant" for jobs?
You maintain contacts with professionals in your field and keep an open mind about future job opportunities.
Which of the following statements is true about applying for jobs outside the United States? Question 9 options:
You might have to include information about your marital status.
When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?
You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs.
You work for a pharmaceuticals company. During your lunch breaks, you have become acquainted with one of the graphic artists at your company. He has just finished designing a logo for a new product, and the logo is now on your company's website. He mentions that he created the new design by downloading a logo that he found on an automaker's website and changing it a little. Which of the following statements is true?
Your company has probably violated the automaker's trademark.
You manage a software development group with team members in North America, South America, and Asia. Your boss wants you to write a status report about your group's activities. You need key team members to contribute to the report, but doing so is challenging when team members are in so many different time zones. Which writing tool is likely to benefit you most on this project?
a cloud-based, multi-author word processor
Steven is selling a used car that is 10 years old. He found a way to set the odometer back 50,000 miles, making his car appear more valuable than it actually is. A potential buyer looks at the car and is amazed at the low mileage. He asks Steven if anyone has tampered with the odometer. Steven replies, "Hey, that would be illegal. No one wants to get caught doing something illegal." What type of misleading statement did Steven make in his reply?
a false implication
According to Chapter 5, which approach is best when writing for multiple audiences?
a modular approach
According to Chapter 15, what is a "transferrable skill"?
a skill that you can apply across many different job settings and professional fields
What type of sentence states, summarizes, or forecasts the main point of the paragraph?
a topic sentence
Chapter 6 advises researchers to look for information that is current. What are two other characteristics of reliable information that the chapter says you should look for? (Select both answers.)
a) lack of bias d) comprehensiveness
According to Chapter 4, one way to listen more effectively is to pay attention to the speaker. What are two other ways? (Select both answers.)
a) listen for main ideas c) avoid getting emotionally involved with the speaker's idea
Chapter 3 describes the writing process as a series of stages. One stage is drafting. What are two other stages discussed in Chapter 3? (Select both answers.)
a) planning c) proofreading
Chapter 5 suggests that you consider five other individual characteristics of readers in addition to education. Which two of the following characteristics does the chapter suggest you consider? (Select both answers.)
a) the reader's professional experience b) the reader's job responsibility
Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful? (Select the three that apply.) ***
a) work-schedule form b) self-evaluation form d) team-member evaluation form
Which three of the following are elements of an argument? (Select the three that apply.)
a. claim d. evidence e. reasoning
According to Chapter 21, which factors should you take into account when using Prezi to prepare a presentation? (Select all that apply.)
a.You will be able to access the free version only when you have access to the Internet. b.You can collaborate with others on your Prezi presentation in real time.
For a report on the nutritional value of fast food, a writer has decided to organize her information by assigning fast-food items to categories. Which of the following sets of categories is flawed?
a.high-fat items b.high-cholesterol items c.high-calorie items
Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?
ability to wrote code
The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?
accessibility
Which of these is a measure of excellence in technical communication?
accuracy
The following statement appears in a university's report to its board of regents: "Several other notable universities, including Stanford and Harvard, are offering massive, open online classes, or MOOCs. It is imperative for Old State University to keep pace in the educational marketplace." What type of reasoning does the passage display?
ad populum agrument
According to Chapter 21, what is one disadvantage of using the free version of the Prezi presentation tool?
all of above
Analyzing the speaking situation as you prepare an oral presentation calls for which of the following steps?
all of the above
Which of the following can help you display your organizational pattern prominently?
all of the above
Which of the following is involved in creating technical communication?
all of the above
Chapter 10 suggests that the passive voice is generally more appropriate than the active voice in four circumstances. One is when the agent is clear from the context, as in "Students are required to take both writing courses," in which it is clear that the college sets the requirements. Under what other circumstances is the passive voice generally more appropriate?
all the above
Which type of modifier is NOT identified in Chapter 10 as a problem?
an adjectival modifier
Which source reflects the highest degree of authority on the subject of shale-oil deposits in North America?
an article in a journal for geological research
Which source is least likely to be valuable when you have a question about new trends in the semiconductor industry?
an encyclopedia
What is an advance organizer? ***
an outline of the document you are drafting, showing its content and organization or Xa note card listing some of the major points of your presentation, prepared in advance as a memory aid or A STATEMENT THAT TELLS THE LISTENER WHAT YOU ARE ABOUT SAY
What is the term for demographic information about individuals who use and follow social media?
analytics
The following statement appears in a brochure supporting a law to allow ducks on a lake on a college campus: "In the other states that have allowed ducks on campus, we know of no adverse encounters between ducks and people to date." What type of reasoning does that passage display? ***
arguing from ignorance
A writer is considering revising the long paragraph below. Would the best place to start a second paragraph be at (1), (2), or (3) Although graphics can enhance a website, they can also serve as a distraction. Having too many graphics that do not contribute to the content of the site may make your company appear unprofessional, as well as contributing to slow download times. Your site, for example, has thirty moving images. (1) Such images do not reflect the serious nature of your business. When it comes to graphics, we suggest you adopt a "less is more" approach. (2) Another troublesome feature of your site is the scrolling banner used as a navigation element. To reach certain pages on your site, users must quickly click the links scrolling across the banner. If they miss a link, they must wait another 20 seconds until the link scrolls by again. (3) Because this site is not designed to be a game but rather a place for customers to learn more about handling hazardous materials, you should not use a scrolling banner as a navigation element. We recommend that you use standard navigation buttons aligned along the left margin or across the top of the page. Also, you may want to include a text-only navigation element at the bottom of the page.
at (2)
Sentences are often easier to understand and more emphatic if new information appears in which position?
at the end of the sentence
Which terms below are used in Chapter 5 to describe types of audiences? (Select both answers.)
b)primary c)secondary
Which of the options below is NOT one that Chapter 3 lists as a reason a writer should think during the planning stage about which is the best writing tool available?
because certain composition tools contain advanced editing technologies that cut down on the need to proofread
Print is a common medium for publishing information. Chapter 6 identifies four other publishing media. What are two other media listed in the chapter? (Select both answers.)
c) websites d)social media
Susan was assigned to analyze the process her company uses to write proposals. She worked on her report for more than a month. Stacy in the marketing department and John in the finance department gave Susan a lot of information and had several meetings with her. Susan placed an acknowledgments section in her report, where she thanked Stacy and John. What standard best explains Susan's decision to provide acknowledgments?
care
Which of the organizational patterns below depends on relationships that can be difficult to prove?
cause and effect
What kind of transition would be most helpful to readers of these two sentences? "Mr. Polk accomplished each objective he had for his term of office. He did not seek a second term."
cause-effect
Of the options below, which is the most effective way to organize a discussion highlighting the most important events in your company's 31-year history?
chronological
Of the options listed below, which is the most effective way to organize a document describing the events that led to an Internet company's bankruptcy?
chronological
Which pattern of organization would be most helpful for organizing the work-experience section of your résumé?
chronological
Of the options listed below, which is the most effective way to organize a document explaining which of three different trucks your company ought to buy for its fleet?
comparison and contrast
Which of these organizational patterns does NOT benefit from the use of "signposts" in your document?
comparison and contrast
Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?
comprehensiveness and conciseness
Which quality in the list below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon.Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.
conciseness
According to Chapter 3, today's composition tools cannot help you do which of the following?
convert text into infographics
Which of these is a quality shown by a successful workplace communicator?
displaying emotional intelligence
An argument using an appeal to pity is focused on what element?
emotion
According to Chapter 2, saying that a recently fired employee was "offered an alternative career opportunity" would be an example of which of the following?
euphemism
In the following excerpt from a proposal seeking funding to upgrade a police department's crime lab, which technique for making a persuasive case listed below does the writer NOT use? In the past four years, the department's crime lab has experienced an increase in fingerprint evidence for comparisons. The increase in volume is a result of submissions from other rural agencies in the state. However, because our agency cannot access data maintained within the state's Automated Fingerprint Identification System (AFIS), submissions are limited to manual searches of the 14,000 files maintained by our department. You can imagine the likelihood of missing a fingerprint match while looking through thousands of fingerprints by hand. In fact, Harlan Andrews, a Senior Investigator at the Federal Bureau of Investigation's laboratory, reports that manual searches often fail to find matches when in fact fingerprint matches exist. To prevent such errors, our department needs to upgrade its computer system to allow access to AFIS.
examples
Which are the four categories of evidence to which people usually respond favorably?
examples, commonsense arguments, numerical data, and expert testimony
Chapter 8 discusses four broad goals of an audience. One is security. Which is NOT one of the other three goals?
fair-mindedness
You are writing a guide to help chemistry majors plan their class schedules. Which pattern of classification would be best for discussing the classes students must take?
general education classes, required chemistry classes, elective science classes, and general elective classes
What kind of transitional words are for example, for instance, and in other words?
illustration words
What is most important to convey in the employment section of your résumé?
information about your successful accomplishments on the job
Which of the following types of research is least like field research?
inquiries
To what does a pronoun need to refer?
its antecedent
When your state's revenues for the year are 40 percent below estimates, the state legislature cuts education funds by 40 percent but reduces farmers' subsidies by only 20 percent. Which moral standard does this action violate?
justice
To create an effective title for your document, what should you focus on?
key words that describe the document's subject and purpose
A writer preparing an electrician's manual is considering inserting company-designed danger symbols to denote the potential for electrocution. In deciding whether to do so, what should the writer's primary concern be?
liability law
What level of formality does technical communication usually require?
moderately formal to highly formal
Which characteristic of an attractive professional persona has the writer of the following excerpt NOT shown? As you probably already know, we have a problem with our current documentation. Users cannot easily locate the serial numbers necessary to complete the online registration step. The solution below will help us address this problem and eliminate the customer-support calls we get. It will also solve a few other problems. Last week, others suggested different solutions. However, I know they will not work. The best course of action is to prominently display the serial numbers at the start of the chapter labeled "Registering Your Product." Our users expect to find the numbers in this chapter.
modesty
The following two headings indicate which type of organizational pattern? Two Tasks You Must Complete Today Other Tasks That Need Your Attention
more important to less important
Which word best describes the process of writing technical documents?
nonlinear
According to Chapter 6, which of these is considered a traditional tool for secondary research?
online catalog
A presenter is preparing to deliver a presentation at an annual conference. Over 200 people are expected to attend this presentation. Which of the following is the least effective technique for making a lasting impression on the audience?
open with a joke
Chapter 5 identifies seven categories of cultural variables "on the surface." One category is political. Which of these is NOT a category of surface cultural variables?
philosophical
According to Chapter 6, in which phase of the writing process is it best to conduct research?
planning
Which of these resources is NOT likely to appear in a library's online database?
posts from a blog
What kinds of words are especially valuable for use in section headings and titles?
precise words
In many cases, removing which type of phrase following a noun will make your writing more concise?
prepositional phrase
Which of these is a cultural variable "on the surface" that is easily observed?
prevalence of religion
Which of these is NOT a variable "beneath the surface" of daily life in a culture?
prevalence of technology
Which of the following is an example of a coherence device?
repeating key words
A team of writers regularly collaborate to produce technical reports that have identical design specifications. Which of the following word-processing tools would best help them to work efficiently?
report template
Which of the following forms of delivery is the best one to use if a presenter must clearly communicate precise safety data?
scripted
Which of these abilities is NOT likely to help you as a workplace communicator?
the ability to deflect attention
According to Chapter 1, people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?
the ability to perform research
Chapter 2 lists four factors governing the fair-use exemption, which allows you to use copyrighted material without permission under certain conditions. One factor is the nature and purpose of the copyrighted work. What is another factor?
the effect of the use on the potential market for the copyrighted work
An effective topic sentence will reflect which of the following?
the organizational structure of the document
The standard of utility is concerned with which of the following?
the positive and negative effects that an action or a policy has, will have, or might have on others
In which of these stages is the outline view of a document most likely to be helpful?
the revising stage
According to Chapter 21, how many times should you rehearse an extemporaneous presentation?
three times
Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?
to establish common knowledge in the marketplace
Chapter 2 lists four areas of law relevant to ethical issues in technical communication. One is copyright law. What are two others? (Select both answers.)
trademark law & contract law
If you write your own résumé instead of paying someone else to do it, you will be more likely to adapt the résumé to different situations.
true
Which of the following tactics will help your readers see and follow your organizational pattern?
using section headings liberally
In one state, West County and East County share a border. The state capital is in East County. Many residents of West County (almost half of all adults in the county) commute to East County for work. East County has high levels of air pollution, and residents there must get their car exhaust systems tested every two years. Although West County has less air pollution than East, the pollution levels in West are rising. The state Department of Environmental Regulation orders that residents of West County must now get their car exhaust systems tested every two years as well. What moral standard best explains this decision by the Department of Environmental Regulation?
utility
Your manager has asked you to recommend which of two new types of digital camera to buy for your company's publications department. Which of the following is likely to be the best source of information for your report?
website
Which phrase best defines the purpose of a workplace document?
what you want to accomplish with the document you are producing
In what situation do graphics benefit your reader?
when graphics complement the text
Which of the following preferences does Creative Commons NOT give copyright owners a means to control?
whether the copyright will expire after a fixed amount of time
Which organizational pattern often occurs in a comparison-and-contrast discussion?
whole-by-whole
Which two things must you clearly understand in order to communicate successfully?
your audience and your purpose
Which factor should influence the organizational pattern you choose?
your readers' expectations
