BA 101 Chapter 9 4B

The goal of operations management is to:

- create a good experience for the customer - keep operations running efficiently

Industrial robots have completely changed manufacturing because they:

- improve productivity - can work 24/7 with great precision - reduce costs

Uses of sensors to control manufacturing processes include:

- measuring humidity - the measurement of the thickness of material

The acronym for using computers to design products is referred to as...

CAD

Overall company quality is outlined by the standards set by the ____________ ___________ ___________ Quality Award.

Malcolm Baldrige National

3D printing is a production process also known as _________ manufacturing.

additive

In order to be a quality organization, a firm must:

consistently produce what the customer wants

The main idea behind mass production is to produce a large number of a limited variety of products at a very low _________.

cost

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential...

customers

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

The term _________ _________ means selecting a geographic location for a firm's operations.

facility location

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as __________ ___________.

facility layout

__________ __________ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

facility location

A type of problem that operations management planning helps to solve as it relates to manufacturing is:

facility layout

True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

false

Using machines designed to do multiple tasks in order to produce a variety of products is called _____________ ______________.

flexible manufactoring

Choosing facility location has become more flexible for both companies and employees through the use of __________ _____________ such as texting, teleconferencing, cell phones, and email.

information/communication technology

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm management

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the _________, thus, developing an inter-firm approach to operations management.

internet

The basic premise of just-in-time inventory is:

keeping a minimum of parts, supplies, and other materials on hand just in time to go on the assembly lineISO is a worldwide nongovernmental federation of national

___________ manufacturing refers to the production of goods using less of everything.

lean

Lean manufacturing uses:

less resources less time

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose _________ while staying competitive.

location

Which sector has lost more jobs due to technological changes?

manufactoring

Technological changes have had more of an effect on the _________ sector when compared to the ________ sector.

manufacturing service

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ___________ production.

mass

The role of the operations manager is to ensure products are delivered:

on time to specifications on budget

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

operations

Global competition grows stronger each year making the future of ___________ ___________ robust with career opportunities.

operations management

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in __________ ____________.

operations management

When providing a service the goal of ____________ _____________ is to create a good experience for the customer.

operations management

___________ _________ planning helps to solve issues related to facility layout, facility location, and inventory control.

operations management

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

outputs finished products

Industrial robots can work 24 hours a day, seven days a week with great...

precision

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

Using factors like land, labor, and capital to create goods and services is referred to as

production

The task of ________ involves the buying of all materials needed by the organization; also called procurement.

purchasing

Which term describes the act of buying of all materials needed by the organization?

purchasing

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of ___________.

quality

Material requirement planning (MRP) is a computer based operations management system that uses __________ __________ to make sure that needed parts and materials are available at the right time and place.

sales forecast

When a computerized data control __________ detects a problem, it notifies someone to make needed changes.

sensor

ISO is a worldwide nongovernmental federation of national ___________ bodies.

standard

True or false: Computers are used to design products when CAD is employed.

true

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

true