ba 302 ch.5 quiz

Maslow's theory of motivation suggests Question 4 options: A) employee needs are divided into motivator and hygiene categories. B) employee needs are grouped in three categories. C) employee needs are ordered. D) employee needs are acquired as the result of life experiences.

employee needs are ordered.

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being Question 7 options: low in need for achievement. high in need for power. high in need for affiliation. low in need for affiliation.

high in need for affiliation.

Research on motivation in different cultures indicates that Question 2 options: high power distance cultures value having a voice in the justice process. in industrialized nations, satisfaction with esteem needs was a more powerful motivator than satisfaction of physiological or security needs. equity is not culture specific; all cultures utilize this method to achieve fairness. Chinese study participants place the highest value on procedural justice.

in industrialized nations, satisfaction with esteem needs was a more powerful motivator than satisfaction of physiological or security needs.

Praising the employee occasionally when the person shows up on time is an example of ________________ of reinforcement. Question 3 options: variable ratio equity ratio fixed ratio schedule continuous schedule

variable ratio

Chloe and Francois are graphic designers at Highland Lithographics. Both have the same job description. Earlier this month, Chloe found out that Francois makes $12.50 an hour while she makes $11.00. What theory of motivation best explains why Chloe went to her boss to complain about the pay disparity? Question 1 options: A) Equity theory B) Reinforcement theory C) Expectancy theory D) ERG theory

A) Equity theory

You work for your college's annual alumni fund. You have averaged 25 phone calls in a three-hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three-hour shift. You feel that you do not have the skills or the time to make 40 calls; this is an unrealistic goal. According to expectancy theory, you are experiencing Question 8 options: A) Low equity B) Low expectancy C) Low valence D) Low instrumentality

B) Low expectancy

In expectancy theory, valence is Question 10 options: A) the degree to which people are treated with respect, kindness, and dignity. B) the anticipated satisfaction that will result from an outcome. C) the perception that high levels of effort will lead to outcomes of interest like performance. D) the perception that performance is related to subsequent outcomes such as rewards.

B) the anticipated satisfaction that will result from an outcome.

An example of extinction is Question 6 options: A) suspending an employee for being late three days in a row. B) praising an employee for a well written report. C) ignoring a coworker who is telling dirty jokes. D) nagging an employee to call a customer.

C) ignoring a coworker who is telling dirty jokes.

Which of the following is a process based theory of motivation? Question 9 options: Herzberg's two-factor theory. McClelland's acquired needs theory. Skinner's reinforcement theory. Alderfer's ERG theory.

Skinner's reinforcement theory.

Research on procedural justice suggests Question 5 options: it is best to send an announcement of changes to the company benefit package for the next fiscal year without providing explanatory details because employees do not understand the financial implications anyway. it is best to unexpectedly announce department-wide layoffs because when employees suspect changes in their job status are upcoming, they tend to become much less productive. it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage. it is best to exclude employees from commenting on potential changes in company procedures like performance appraisals because they do not understand the decision-making process anyway.

it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.