BA 325 Test 3
A good way for a business to express its commitment to corporate citizenship is:
By establishing community relations programs. By behaving responsibly toward all its stakeholders. By correcting problems associated with its operations. By correcting problems associated with its operations.
Which type of business community consists of people who work near the company?
Employee community.
The illegal recruitment and movement of people against their will is called:
Forced labor.
Trading stocks in advance of large institutional investment moves is called:
Front-running
Social capital is a phrase that refers to all of the following, except:
Funds set aside for company events.
Reports filed with the SEC provide information on a company's:
Sales and earnings. Depreciation by line of business. Details of foreign operations. All of the above.
The lack of jurisdiction of home country governments over supplier behavior is exemplified by:
The United States Department of Labor having no control over safety in Indonesia.
What criteria must be met before a whistle-blower goes public?
There is enough potential harm to justify the possible costs of disclosure to the whistle-blower.
Employee Assistance Programs (EAPs) are correctly described by which of these statements?
They offer counseling and follow-up to alcohol and drug abusers. Almost all employers with 1,000 or more workers offer EAPs. Nearly three-quarters of small companies with 50 to 99 employees offer EAPs. All of these answers are correct.
Which of the following is an example of fulfilling social objectives through stock ownership?
Divesting from Chinese companies that made products using forced labor.
The directors of a company are a central factor in corporate governance because they:
Exercise formal legal authority over company policy.
Which of these is not a current consumer law that protects individual privacy?
Internet "do not track" rules.
Which law eliminated certain time restrictions for filing pay discrimination lawsuits?
Lilly Ledbetter Fair Pay Act of 2009.
Under U.S. laws, who has the right to hold an election to choose what union they want to represent them, if any:
Most private and public workers.
The corporate reputation of distinction must be built:
Over time.
When a mother or father is granted time off when children are born or adopted and during the early months of a child's development, this is called:
Parental leave.
Another term for corporate giving is corporate:
Philanthropy.
The mission of the Securities and Exchange Commission (SEC) is to:
Protect shareholders' rights by making sure that stock markets are run fairly.
The "right to be heard" promises that consumers' interests will:
Receive full and sympathetic consideration.
Bias within the hiring process refers to:
Selecting only candidates that match a preconceived ideal of the role.
The main responsibility of the National Highway Traffic Safety Administration is to:
Set motor vehicle safety standards.
How are directors (members of corporate boards) selected?
Shareholders elect the directors from a list of candidates.
According to a Harvard Business Review study, which of the following is not an area in which corporate contributions are most likely to enhance a company's competitiveness?
Stakeholder management.
Consumer groups have generally opposed the idea of product liability reform using which argument?
Strict liability should be retained.
What is the first step that lead firms take to develop their suppliers?
Supplier monitoring.
Minority, women, and disabled veteran-owned firms are accurately described by which of these?
They often partner with larger firms in a diversity supplier role.
Which type of supplier is hired to provide products or services directly to a lead firm?
Tier-1
What is the primary goal of a community relations department?
To build relationships with important community groups.
Why should businesses get involved in the community?
To win local support for business activity To build social capital. To meet stakeholder demands All of these answers are correct.
Which law allows individuals who sue federal contractors for fraud to receive up to 30 percent of any amount recovered by the government?
U.S. False Claims Act (as amended in 1986).
The activism of institutional investors in other countries has been spearheaded by:
U.S.-based pension and mutual funds that in recent years acquired large stakes in foreign countries.
The leading cause of death on the job is due to:
Vehicle accidents.
When an employee believes his or her employer has done something that is wrong or harmful to the public, and he or she reports alleged organizational misconduct to the media, government, or high-level company officials, what has occurred?
Whistle-blowing
In 2018, what was the most valuable brand according to Brand Directory?
Amazon.
Which of these statements is (are) true regarding sexual harassment?
An imbalance of power.
A rule of media communication is to:
Be honest. Be current. Be accessible All of these answers are correct.
In 2008 and early 2009, share values declined sharply as the global economy fell into a severe recession. This type of stock market is referred to as a:
Bear Market
The "gig" (or sharing) economy is accurately described by which of these?
Both of these answers are correct: Many companies have become more cost-efficient; and the generally low wages have increased the welfare burden on the government.
Which part of the Department of Justice protects the public from being charged excess fees based on one's race?
Civil Rights Division
Businesses can reduce income inequality by which action?
Commit to paying a living wage to all employees.
A reason for institutions becoming more assertive in promoting the interests of their member investors is:
Expressing dissatisfaction with management performance by selling a large block of stock would reduce the value of the institution's holdings.
Which of the following is not a goal of consumer protection laws?
Facilitate consumers' getting extended credit when making purchases.
The audit committee is required by U.S. law to be:
Financially literate
Which of the following is a key feature of effective boards of directors?
Hold regular meetings without the CEO present.
Romantic relationships in the workplace are described by which statement?
Many companies allow managers to become romantically involved with subordinates, so long as they do not supervise them directly.
Many executives believe that a diverse workforce boosts innovation because:
Many unique perspectives contribute to a better solution.
Codes of conduct are accurately described by which statement?
Most early codes of conduct were developed by individual companies.
Benefits of managing diversity and inclusion effectively includes all except:
The federal government provides tax breaks.
Which of the following is not a function of board committees?
The finance committee works closely with the human resources department to fund employee salaries.
The general public is accurately described by which statement(s)?
This organizational stakeholder consists of individuals and groups found in society.
In the case The Ugly Side of Beautiful Nails, the nail salon industry violated which of these worker rights?
To a safe and healthy workplace.
What is one reason that firms partner with communities to increase economic development?
To develop workplace skills.
In 2015, more than 50 percent of minority-owned businesses were owned by:
Asian Americans.
An identifying marker placed on a user's computer hard drive used to build profiles of their behavior over time is called a:
Cookie
This U.S. agency enforces the laws prohibiting deceptive advertising:
Federal Trade Commission
Most corporate community relationship departments consist of how many team members?
Fewer than three people plus a manager.
Government rules on equal treatment of employees include:
Government contractors must have written positive affirmative action plans to overcome the past and present effects of discrimination in their work force.
Which groups often collaborate when developing industry-wide codes of conduct?
Government officials NGOs Companies All of the above.
Warning consumers about the possible side effects of pharmaceutical drugs is an example of consumer protection against:
Hazardous products.
The company justified Wynn's high compensation package, in the discussion case Executive Misconduct at Wynn Resorts, by saying that:
He had led the company to total returns of 19 percent per year between 2002 and 2017.
An argument that opposes the idea of high executive pay is:
High salaries divert resources that could be used to invest in the business.
Which type of supplier audit is being used when a company hires and trains its own staff of auditors?
Internal
The relationship between business and the community is accurately described by:
It is one of mutual interdependence.
Which of the following statements is not true about the organization Consumer Reports?
It is supported by the federal government.
Random drug testing of employees is accurately described by which statement?
It screens randomly selected employees at various times through the year.
Organizations with strong positive reputations are generally more successful because they:
Often get the benefit of the doubt in uncertain circumstances.
One of the main reasons that American executives are paid so much is:
Pay is set by the compensation committees of the board, largely comprised of other CEOs who have an interest in pushing compensation up.
According to the U.S. Department of Labor, some of the most dangerous jobs include:
Police, fire fighters, prison guards.
Social investors seek to eliminate from their investment portfolios companies that:
Pollute the environment. Discriminate against employees. Make dangerous products like tobacco or weapons. All of these answers are correct.
A living wage has been defined as a wage that:
Supports half the basic needs of an average-sized family, based on local prices.
The current trend in the United States of firms' eliminating domestic partner benefits is largely due to:
The legalization of same-sex marriage in 2015.
In the discussion case, Ikea's Sustainable Cotton Supply Chain, which statement accurately describes IKEA's supply chain?
The long and complex chain involved farming, ginning, spinning, weaving, and stitching.
Factor conditions are strategic contributions focusing on:
The supply of trained workers, physical infrastructure, and natural resources.
Which of the following statements is not true about shareholders?
They own equal shares of company assets.
In some cases, businesses have banded together to agree on how they will treat their customers. This is called:
Voluntary industry codes of conduct.
Social impacts of global supply chains include:
Wages Working conditions Employee health All of the above
The risk online shoppers take when their web profile negatively impacts their credit is known as:
Weblining.
In 2017, median compensation for directors at the largest U.S. corporations was around:
$300,000
The board committee that administers and approves salaries and benefits of high-level managers in a company is called:
Compensation
The law requiring that toys and infant products be tested before sale is called the:
Consumer Product Safety Improvement Act.
A global organization headquartered in London that represents over 200 consumer groups in more than 100 nations is called:
Consumers International.
Building a positive and ethical reputation requires a firm to:
Convey a compelling story about the firm and what it stands for.
Since the mid-1950s the proportion of American workers represented by unions has:
Decreased
Variation in the important human characteristics that distinguish people from one another is called:
Diversity.
Which type of U.S. company is required to follow the Family and Medical Leave Act (FMLA), and offer up to 12 weeks of unpaid employee leave to address family needs?
Firms with at least 50 employees.
An argument in support of high executive compensation is:
High salaries provide an incentive for innovation and risk-taking.
Minority enterprises often do business in locations with:
Low-quality public services.
What is one drawback of conducting supplier audits?
On-site inspections are expensive.
A visual representation of the many links between a lead firm and its suppliers, superimposed on a geographical map is called a:
Supply chain map.
Which of these channels represents a traditional media outlet?
Television.
The Occupational Safety and Health Act gives workers the right to a job:
That is free from recognized hazards that are likely to cause death or serious injury.
Which of the following is (are) core rights of consumers?
The right to safety.
According to a 2016 survey of senior supply chain managers, what is the leading reason to invest in supplier social responsibility?
To create a positive image and enhance brand equity.
A prime social responsibility of business is to safeguard consumers:
While continuing to supply them with goods and services they want.
Through which stakeholder networks can the public demand a certain level of performance from a firm?
Both consumer advocacy groups and government agencies.
Investors may receive an economic benefit from the ownership of stock by receiving:
Both dividends and capital gains.
As a stakeholder, suppliers' interests include:
Both earning income and utilizing productive capacity efficiently.
Which of these measures is (are) frequently used to rate suppliers when using an integrated supplier scorecard?
Both environmental performance and product quality.
A strong employer-employee relationship is central to:
Both of these answers are correct: Achieving a corporation's economic goals; and satisfying the wishes of those who contribute their skills and talents to the company.
The primary goal(s) of the Food and Drug Administration include:
Both of these answers are correct: Ensuring the safety and effectiveness of a wide range of consumer products; and reviewing and approving new products before they are released to consumers.
The major federal consumer protection agencies are authorized by law to:
Both of these answers are correct: Intervene directly into the very center of free market activities, if that is considered necessary to protect consumers; and substitute government-mandated standards for decision making by private buyers and sellers.
Which of these statements is true regarding the Class Action Fairness Act of 2005?
Both of these answers are correct: Lawyers were restricted from shopping for friendly venues to try interstate cases; and excessive attorney compensation was limited.
Employees in the United States have a legal right to:
Both of these answers are correct: Organize and bargain collectively; and a safe and healthy workplace.
Environmental concerns for supply chain managers include:
Both of these answers are correct: The distance of transporting goods from their source to the consumer; and efficiency within the supply chain.
Women in the U.S. workforce are accurately characterized by which of these statements?
Both of these answers are correct: The participation rate has been between 46 and 47 percent since the late 2000s; and the participation rates of women and men in the workforce have diverged.
Where are workers not permitted to form independent unions?
Both some communist countries and some military dictatorships.
Brand management often involves conveying what about a product or service?
Both the solutions provided and the expected experience.
When firms invest in suppliers to exchange knowledge and collaborate on improvements, they create shared value for:
Both the supplier and the lead firm.
The right to a safe and healthy workplace is accurately described by which statement?
Extensive training and careful precautions are necessary to avoid accidents, injuries, and illness.
One important aspect of the new social contract regarding fixed pension benefits is:
Fixed pensions have been reduced in the U.S. by around 90 percent.
Seeking to restore the firm's reputation takes place during this effective crisis management step:
Follow up and, where appropriate, make amends to those affected.
When lead firms work with suppliers they can create shared value such as:
Higher income for the supplier. Higher quality products for customers. A more stable supply of products. All of the above.
The way organizational members believe others see the organization is called the corporate:
Image.
A financial services firm decided to assess the return on its social investment in an educational program in local schools. As part of its assessment, it measured the improvement in learning among students who had participated in the program, compared with the learning of students who had not. Which of the following elements was assessed?
Impacts
Supporters of declassifying board elections argue that this approach:
Increases accountability and responsiveness to shareholders
In 2014, of the following nations, the fastest-growing stock market was in:
India
When businesses adopt voluntary policies for protecting the privacy of individuals' information disclosed during electronic transactions, this is an example of:
Industry self-regulation.
Institutional investors are best described by which statement?
Institutions invest their funds by purchasing shares of stock in corporations on behalf of their investors or members.
The "agency problem" arises when:
Managers act in their own interest, rather than in the interest of shareholders.
A good public relations program:
Manages the firm's public image and its relationship with the public.
Which of the following is not a reason for businesses to establish community relations departments?
Managing international relations projects for economic development.
According to the textbook, Asian American men now have higher median weekly earnings than white American men primarily because:
Most Asians had earned a bachelor's degree or higher.
Sexual harassment is accurately described by which statement(s)?
Most sexual harassment incidents target women. Sexual harassment is illegal in the United States. The U.S. Equal Employment Opportunity Commission is empowered to sue on behalf of victims. All of these answers are correct.
One particularly negative aspect of behavioral advertising is:
Online users may be vulnerable to the spread of misinformation tailored to their beliefs.
According to the Institute for Crisis Management this industry is among the top crisis-prone industries because of sophisticated technology found in its products:
Pharmaceuticals.
States that have adopted right-to-work laws:
Prevent unions from requiring all workers they represent to pay fees or dues.
Age, ethnicity, gender, mental or physical abilities, race, and sexual orientation fall under which dimension of diversity?
Primary
The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charges is called:
The Truth in Lending Act.
Consumers have become more dependent on businesses for product quality because:
The complexity of products makes choices complicated for consumers.
What is one reason why woman and minorities fail to move into executive or board positions?
The old boys' network.
The media control technique called bridging is exemplified by which of these phrases?
"While that is true, what is important to know is...".
According to a recent survey, what percentage of firms would terminate a supplier if serious violations were found?
48 percent
An example of "insider trading" is:
A company executive passing nonpublic information about an upcoming acquisition to a friend, who traded for a profit.
Why does a diverse and inclusive workforce benefit a firm supporting a global market?
A variety of language skills serves the global customer base well.
Which of the following represents a type of corporate crisis?
Acts of God. Management indecision. Mechanical problems. All of these answers are correct.
Which of these programs offer a common auditing tool for sharing data on the labor, environmental and ethical practices of suppliers?
Both Sustainable Compliance Initiative and Sedex Global.
The International Labor Organization (ILO) identifies child labor by which factors?
Both a child's age and the work hours.
During crisis management, doing the right thing should include:
Both accepting responsibility and expressing regret.
Media training is especially important for which company roles?
Both board of directors and General Counsel.
Companies can combat sexual and racial harassment—and protect themselves from expensive lawsuits—by:
Both of these answers are correct: Communicating a zero-tolerance policy on harassment to all employees; and establishing a complaint procedure and acting quickly to resolve any problems.
Which of the following describe why the consumer movement exists?
Both of these answers are correct: Some product advertising claims have been inflated; and some businesses have violated the public's privacy.
The EU's 2018 General Data Protection Regulation applies to:
Companies anywhere who provide services to European customers.
According to the new social contract:
Companies try to attract workers by giving them interesting and challenging work.
The right to free speech is protected in the United States by the:
Constitution
Which of the following is true about corporate boards?
Corporate boards average between 9 and 11 members.
In 2017, the smallest source of philanthropic contributions in the United States came from which organization?
Corporations.
Businesses can take a number of measures to respond voluntarily to consumer demands. Which of the following is an example of such a measure?
Customer call centers.
Groups that collect and combine data from various sources into individual profiles that are sold to retailers and advertisers are called:
Data aggregators.
Corporate governance involves the exercise of control over a company's:
Entire corporate direction.
The practice of adapting the job to the worker is called:
Ergonomics
Which of the following is not a strategy to help companies get the most benefit from their contributions?
Establish priorities even if they conflict with the firm's core values.
Scenario-based press releases, key discussion points, and procedures to activate the organization's website are all part of which step in an effective crisis management plan?
Get ready before the crisis hits.
When women and minorities are highly competent but are unable to attain executive positions, this is typically called:
Glass ceiling.
Which of the following is (are) true regarding a recognizable brand?
Identifies how a company is distinctive from their rivals. Instills an emotional attachment that creates brand loyalty. Customers trust its exceptional value. All of these answers are correct.
Employee theft is correctly described by which statement?
It is a significant economic, social, and ethical problem in the workplace.
An argument against affirmative action is:
It is inconsistent with the principles of fairness and equality.
The growing diversity in the U.S. workforce is due to:
Millennials entering the workforce. Immigration from other countries. Shifting patterns of work and retirement. All of these answers are correct.
As communications improve and people around the world are able to witness the horrors of natural disasters, terrorism, and war, international relief efforts by corporations are becoming:
More important.
Corporations contribute about what share of all giving in the United States?
Only about five percent.
Purposefully planned messages sent to selected media promoting the company without payment to the media is called:
Publicity.
The corporate reputation is accurately described by which statement(s)?
Refers to desirable qualities. Refers to undesirable qualities. Relies on the perceptions of past actions, results, and future prospects. All of these answers are correct.
The Sarbanes-Oxley Act makes it illegal for employers to:
Retaliate against whistle-blowers who report information that could have an impact on the value of a company's shares.
If someone is entitled to be treated in a certain way, this refers to a(n):
Right
Which major consumer right was violated according to the discussion case Volkswagen's "Clean Diesel" Campaign?
Right to Privacy
What primary form of corporate giving did Salesforce contribute when working with the Red Cross, according to the case Salesforce's 1+1+1 Integrated Philanthropy Model?
Skills-based assistance.
When Fidelity partnered with the Capital Good Fund to service loans to disadvantaged communities, this was an example of:
Skills-based volunteerism.
Some studies have shown that the burden of complying with safety regulations falls hardest on:
Small businesses.
Under what legal doctrine does a firm bear legal responsibility for injuries caused by something it made or sold, whether or not it was negligent or breached a warranty?
Strict liability
The term civic engagement describes:
The active involvement of businesses and individuals in improving communities.
What happened to United Airlines' reputation after several in-flight incidents were reported, according to the discussion case United Airlines—Navigating a Social Media Storm?
The company's public rating dropped significantly.
A reason for an increase in employee monitoring does not include:
To reduce the employer's health insurance premiums.
A legal right of shareholders is:
To vote on members for the board of directors.
Many companies have argued that the evolution of strict liability has:
Unfairly burdened them with excess costs.
Institutional investors are sometimes referred to as:
Wall Street Investors
Which of these statements is not true about supply chain transparency?
Brand loyalty among consumers is reduced by a firm's revelations.
How do companies encourage their employees to volunteer their time?
By sponsoring specific projects By publicizing opportunities to serve By offering recognition for service All of these answers are correct.
A 2018 Harris poll indicated that some firms, such as Amazon, Tesla Motors, and Patagonia, have:
Earned a high reputation quotient.
Collaborative partnerships between business, government, and communities have been particularly successful in which social area?
Education
Business depends on the community for:
Education Public services. Transportation systems All of these answers are correct.
Sexual harassment applies to:
Either men or women who are being harassed.
How can a lead firm improve a supplier's performance when the cost to replace the supplier is high?
Engage the supplier in capability-building.
Global businesses that have extended their public relations strategies worldwide should:
Ensure that communications with local media take place in the area's native language.
As shown in Figure 2, in 2015 the countries with the highest and lowest percentages of unionized labor, respectively, were:
Iceland, Turkey.
Child care assistance in the workplace is accurately described by:
It helps reduce employee absenteeism and tardiness. It aids in recruiting workers by making the company more attractive to parents. It helps retain talented employees. All of these answers are correct.
Studying the underlying cause of repeated supplier violations is called:
Root cause analysis.
One action a company can take to effectively manage diversity and inclusion is:
Set up a diversity council to monitor the company's goals.
Which of these statements is true regarding lead firms and their suppliers in the wake of the global financial crisis?
The number of widely used suppliers decreased. Lead firms preferred larger suppliers. Lead firms sought ongoing strategic relationships. All of the above.
Which of the following is not true about occupational segregation?
The technology sector is dominated by women.
One alternative to product liability lawsuits is called:
Alternative dispute resolution.
Rules in the United States that prohibit competitors from secretly dividing up the market amongst themselves are called:
Antitrust laws.
The Securities and Exchange Commission outlaws:
Any manipulative or deceptive device used to trade stocks.
When suppliers endure audit after audit by different lead firms, this is called:
Audit fatigue.
