BA350 Ch.16

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Transition management

deals with the unintended consequences of change

Most quality-of-work-life efforts have the goal of

humanizing the workplace

Organizations experience population-related pressures as a result of employees in generation X, which includes people who were born between

1960 and 1980

The baby boom generation, which refers to people born in the United States between 1945 and 1960, totals approximately

76 million

Which of the following is NOT considered an example of organization development?

automating an assembly line to increase production

Which organizational source of resistance to change occurs because numerous organizational systems are in place to maintain stability?

overdetermination

Who is often acknowledged after a change effort?

people who tried to stop it

The changes that are occurring in organizations include all of the following EXCEPT

profit motives

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

quality of work life

The first step in the integrative framework for the implementation of task redesign is

recognition of a need for a change

In Lewin's process model of change, the process by which new behaviors are made relatively permanent and resistant to further change is called

refreezing

In Lewin's process model of change, the step that follows the change itself is

refreezing

Which source of individual resistance to change occurs when people resist change for fear of what others will think?

social factors

Organization development involves attempts to plan organization changes, which excludes _________ initiatives

spontaneous

Which of the following is a system-wide organization development involving a major restructuring of the organization or institution of new programs?

structural change

Overdetermination is sometimes called

structural inertia

When managers consider the impact of a change on the culture, the dominant coalition, as well as the people, tasks, and structure of the organization, they are

taking a holistic view of the issue

In Lewin's process model of change, the step that follows unfreezing is

the change itself

Which of the following does NOT describe a characteristic of effective management development?

the value of management development is a proven fact

Technological change focuses on

the way inputs are transformed into outputs

Which of the following does NOT tend to be true of millennials?

they are conformists

On the job, which of the following is generally NOT true of millennials?

they prefer to not work in teams

Katz and Kahn identified which of the following as an organizational source of resistance to change?

threatened expertise

Which organizational source of resistance to change occurs when a job redesign or a structural change transfers responsibility for a specialized task from the current expert to someone else?

threatened expertise

Which of the following organizational sources of resistance occurs when decision-making authority is redistributed?

threatened power

Lewin's process model of systematic change includes

three steps

Each of the following is a reason to secure top management support for a change EXCEPT

to reduce fear of obsolescence

All of the following describe characteristics of organizational change EXCEPT

resistance to change should be eliminated

Which of the following is NOT true of the use of data collected through the survey feedback process?

results should only be reviewed by top management

The second step in the integrative framework for the implementation of task redesign is

selection of task redesign as a potential intervention

In the continuous change process model, the person responsible for managing the change effort is called

a change agent

Which source of individual resistance to change occurs when people do not alter their behavior because they don't realize that a change has been made?

lack of awareness

Which of the following is NOT one of the keys to successful change management?

maximize employee job satisfaction

In the continuous change process model, the final step is

measurement, evaluation, and control

The specific intention of organization development must be to improve organization effectiveness. This point excludes changes that

merely imitate what others have done

Employees born between 1980 and 2000 are referred to as

millennials

Which generation of employees is characterized by a distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?

millennials

Which generation of employees is characterized by living at home with few responsibilities, experimenting with life, and putting off marriage, childbearing, home purchases, and other adult responsibilities?

millennials

Which organizational source of resistance to change occurs when changes related to tasks ignore the interdependence among organizational elements such as people, structure, tasks, and the information system?

narrow focus of change

Team building is an _________ process

ongoing

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called

organization development

Information processing and communication changes include all of the following EXCEPT

organizations will have systematic plans for change

With respect to managing change, management should consider resistance to change as

a signal to carefully examine the decision to change

Organizations experience population-related pressures as a result of employees in the baby boom generation, which includes those born between

1945 and 1960

Each of the following is a popular type of people-oriented change technique EXCEPT

All of these are

A structural change affects all of the following EXCEPT

All of these are affected by structural changes

Which of the following is NOT a goal of team building?

All of these are correct

Each of the following is true of organization development EXCEPT

All of these are parts of organization development

The areas in which the pressures for change appear most powerful involve all of the following EXCEPT

All of these are powerful pressures for change

Lewin's process model approaches change as which of the following?

a multistep process

In the integrative framework for the implementation of task redesign, which of the following is NOT diagnosed during the "diagnosis of the work system and context" step?

board of directors diversity

Which of the following is NOT an organizational source of resistance to change identified by Katz and Kahn?

centralization

Which organizational source of resistance to change occurs when groups that have access to valuable assets are concerned that they won't after the change?

changes in resource allocation

In the integrative framework for the implementation of task redesign, the step that follows diagnosis of the work system and context is

cost-benefit analysis of proposed changes

In the integrative framework for the implementation of task redesign, the step that follows selection of task redesign is

diagnosis of the work system and context

Organization development

is the process of planned change using scientific knowledge

Which source of individual resistance to change occurs when people fear that change will make their jobs obsolete or reduce their opportunities for future pay increases?

economic factors

The final step in the integrative framework for the implementation of task redesign is

evaluation of the task redesign effort

Sam has good working relationships with his boss and coworkers and is concerned that the upcoming organization change might disrupt these relationships. Sam is most likely to resist the change because of

fear of the unknown

Which source of individual resistance to change occurs when people dislike anything unfamiliar?

fear of the unknown

Employees often engage in grapevine conversations that can spread misinformation about a change in the organization in the absence of

formal communication from the organization

In the integrative framework for the implementation of task redesign, the step that follows making a go/no-go decision is

formation of the strategy for redesign

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?

foster open communication

In the integrative framework for the implementation of task redesign, the step that follows cost-benefit analysis is

go/no-go decision

Which organizational source of resistance to change occurs when group norms act as a brake on individual attempts at behavior change?

group inertia

Which source of individual resistance to change is grounded in the fact that it is easier to do a job the same way every day, and learning an entirely new set of steps makes the job more difficult?

habit

When introducing job changes, managers must consider all of the following EXCEPT

how to limit what employees know about the changes

How much does corporate America invest in management development?

hundreds of millions of dollars

In the integrative framework for the implementation of task redesign, the step that follows implementation of the task changes is

implementation of any supplemental changes

In the integrative framework for the implementation of task redesign, the step that follows formulation of the redesign strategy is

implementation of task changes

The expected benefits from quality-of-work-life programs include all of the following EXCEPT

increased centralization of leadership

A concern when developing training programs is how to

transfer employee training to the workforce

The process of systematically planning, organizing, and implementing change, from the disassembly of the current state to the realization of a fully functional future state within an organization, is called

transition management

In Lewin's process model of change, the process by which people become aware of the need for change is called

unfreezing


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