BADM 310 Final Exam

in which ....

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Cultures whose values and norms help and organization to build momentum and growth and change as needed to achieve its goals and be effective are referred to as: A. Adaptive cultures B. Entrepreneurial cultures C. Inert cultures D. Aggressive cultures E. Normative cultures

A. Adaptive cultures

Individuals and groups that buy the goods and services an organization produces are called _____. A. Customers B. Competitors C. Processors D. Suppliers E. Distributors

A. Customers

Which method of international expansion poses the least amount of risk A. Exporting B. Wholly owned subsidiary C. Licensing D. Joint venture E. Franchising

A. Exporting

The SUV division of a major automobile corporation decides to release a new model a month ahead of its release and notifies all the departments associated with the division. The departmental managers must alter their _____ ti accommodate the earlier release. A. Functional-level plan B. Business-level plan C. Strategic-level plan D. Divisional-level plan E. Corporate-Level plan

A. Functional-level plan

Cultures whose values and norms fail to motivate or inspire employees and lead to stagnation and, often, failure over times, are referred to as: A. Inert cultures B. aggressive cultures C. Adaptive cultures D. Normative cultures E. Flexible cultures

A. Inert cultures

Jean is the CEO of Creative Tribune, an advertising firm in Winchester. Many distractors exist between the different classes of people in her society. Most of the top managers in her organization, for example, come from the upper classes. This implies that society in Winchester had a high degree of _______. A. Social satisfaction B. Cultural imperialism C. Gender inequality D. Cultural pluralism E. Economic equality

A. Social satisfaction

In performing a SWOT analysis, a firm realized that its managers were untrained to handle the requirements of its new division. The firm would classify this as an ____ A. Weakness B. Strength C. Threat D. Advantage E. Opportunity

A. Weakness

Which of the following controls leads to standardized behavior and standardized work outputs A. bureaucratic control B. feedforward control C. clan control D. feedback control E. output control

A. bureaucratic control

Which of the following is a step to manage diversity effectively A. empower employees to challenge discriminatory behaviors B. base decisions on hunches and stereotypes C. increase salaries and wages for for everyone D. put others' knowledge and beliefs to a reality test E. discourage sharing of differing perspectives

A. empower employees to challenge discriminatory behaviors

An organization gains competitive advantage when it: A. lowers costs and increases differentiation B. increases costs and lowers prices C. lowers costs and decreases differentiation D. increases costs and increases differentiation E. increases costs and decreases differentiation

A. lowers costs and increases differentiation

The supervisor of medical billing at a hospital has established a rubric that helps make her objective decisions when promoting employees in her department. Which principle are the supervisor's actions based on A. procedural justice B. social justice C. environmental justice D. restorative justice E. frontier justice

A. procedural justice

Steve believes that Bill is more responsible and capable than Gus because Bill is from the management team while Gus is the maintenance supervisor. This type of bias is known as: A. the social-status effect B. the stereotyping effect C. the glass ceiling effect D. the salience effect E. the similar-to-me effect

A. the social-status effect

The goal of Six Sigma is to improve a company's quality to only ___ defects per million by systematically altering the way all the processes involved in value chain activities are performed A. three B. five C. three hundred D. ten E. thirty

A. three

All of the following are principal forms of capital that flow between countries except: A. Virtual capital B. Resource capital C. Political capital D. Financial capital E. Human capital

A. virtual capital

Apple Inc. contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of _____. A. Global importing B. Global outsourcing C. Global franchising D. Global networking E. Global exporting

B. Global outsourcing

__ are norms that are considered to be of central importance to the functioning of society and to social life, the violation of which brings serious retribution A. Folkways B. Mores C. Values D. Superstitions E. Ceremonies

B. Mores

A(n) __ is a cluster of decisions about what to pursue, what actions to take, and how to use resources to achieve goals A. Objective B. Strategy C. Motto D. Accomplishment E. Allocation

B. Strategy

What is the most immediate and potent form of behavior control A. rules B. direct supervision C. SOPs D. an MBO system E. bureaucracy

B. direct supervision

Overt discrimination is: A. unethical but not illegal B. intentional and deliberate C. unintentional and well-meaning D. not in violation of the principle of distributive justice E. unintentionally discrimination against others

B. intentional and deliberate

Which of the following is true of direct supervision A. personal control through direct supervision is feasible for all jobs B. it is an expensive form of behavior control C. it is the least potent form of behavior control D. close scrutiny motivates employees to make their own decisions E. direct supervision is preferred to output control

B. it is an expensive form of behavior control

What is schema? A. it is a systematic tendency to use information about others in ways that result in biases B. it is the process through which people select, organize, and interpret sensory input C. it is a person's preconceived notions about the nature of men and women and their traits D. it is the invisible barrier that prevents minorities and women from being promoted to top corporate positions E. it is a collection of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people

B. it is the process through which people select, organize, and interpret sensory input

_______ is the fundamental rethinking and radical redesign of business procedures to achieve dramatic improvements in critical measured of performance such as cost, quality, service, and speed A. flexible manufacturing B. process reengineering C. product reengineering D. product research E. efficiency monitoring

B. process reengineering

One result of effectively managing diversity is a(n) ___ A. decrease in job-satisfaction B. reduction in turnover rates C. decrease in use of minority suppliers D. narrowing of approaches to problems and opportunities E. increase in the cost of hiring replacements

B. reduction in turnover rates

The ____ function plays a crucial role in an organization's value chain by locating customers and then informing and persuading them to buy the company's products A. marketing B. sales C. customer service D. materials management E. production

B. sales

An organization requires all job applicants to fill out applications with details such as their name, age, educational qualifications, and previous work experience. This organization is focusing on which aspect of the selection process Background information Reference-checking Personality assessment Paper-and-pencil test Interview process

Background information

In order to design for ease of production, a company should: A. increase the average number of customer queries solved per day B. Decrease the number of employees performing a particulate task C. Design products that have fewer component parts D. Crease an additional product to be supplies with a main product E. Adopt a challenging quality goal

C. Design products that have fewer component parts

Successful implementation of TQM requires substantial cooperation between: A. Regulators and the organization B. Accounting and distribution functions C. Different value chain functions D. Customers and suppliers E. Managers and stockholders

C. Different value chain functions

Which of the following is a characteristic of the organizational culture in a tall organization? A. It decentralizes authority B. It gives people more personal autonomy C. It lays an emphases on obeying authority D. Its desired goals are change and innovation E. It has norms that discourage cautiousness

C. It lays an emphases on obeying authority

Increasing the number of different tasks in a given job by changing the division of labor is known as ____. A. Job simplification B. Job autonomy C. Job enlargement D. Span of control E. Job enrichment

C. Job enlargement

A(n) ___ broadly defines an organization's purpose -- What it is seeking to achieve from its activities -- identifies what is unique or important about its products to its employees and customers, and also distinguished or differentiates the organization in some ways from its competitors. A. Business plan B. Strategic plan C. Mission statement D. SWOT analysis E. General advertisement

C. Mission statement

A ___ enables managers to make midcourse corrections if environmental changes warrant or to change the thrust of the plan altogether if it no longer seems appropriate A. Contingency plan B. Standing plan C. Rolling plan D. General plan E. Long-term plan

C. Rolling plan

Another name for contingency panning is ____ A. Single-use planning B. Business planning C. Scenario planning D. Ad-hoc planning E. Divisional-level planning

C. Scenario planning

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as ____ A. Task autonomy B. Task variety C. Task analyzability D. Task identity E. Task specialization

C. Task analyzability

Unlike previous generations, salespeople today can work from home offices, communicate with colleagues in different parts of the world almost instantly, and communicate electronically to work. This flexibility is due to changes in _____. A. Demographic forces B. Economic forces C. Technological forces D. Political forces E. Sociocultural forces

C. Technological forces

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level? A. Those who work in organizations where authority is centralized B. Those who work in rigid organizational structures C. Those who are responsible for their work outcomes D. Those who work under close supervision E. Those who work in total seclusion

C. Those who are responsible for their work outcomes

What is diversity? A. the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having the people around him or her get along with another B. the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence C. differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people D. The extent to which an individual desires to control or influence others E. Differences in the levels of job satisfaction and organizational commitment among managers in different countries because they face different economic, political, and sociocultural forces in their organizations' general environments

C. differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people

_____ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture A. religion B. ancestry C. ethnicity D. descent E. herritage

C. ethnicity

Startling Manufacturing Inc. had carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of: A. bureaucratic control B. concurrent control C. feedforward control D. clan control E. feedback control

C. feedforward control

Title VII of the Civil Rights Act prohibits discrimination: A. against workers over the age of 40 and restricts mandatory retirement B. and allows for the awarding of punitive and compensatory damages in cases fo intentional discrimination C. in employment on the basis of race, religion, sex, color, or national origin D. against disabled individuals in employment decisions and requires that employers make accommodations for disabled workers to enable them to perform their jobs E. against women in employment decisions on the basis of pregnancy, childbirth, and related medical decisions

C. in employment on the basis of race, religion, sex, color, or national origin

JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit. The top management involves female representatives in the design team to take care of any concerns that female employees may have. This is an example of: A. reverse discrimination B. procedural justice C. managing diversity D. distributive justice E. overt discrimination

C. managing diversity

The ____ plan specifies all the relevant information that managers need to decide whether to go ahead with a full-blown product development effort A. process reengineering B. quality control C. product development D. value chain E. product positioning

C. product development

Which of the following helps ensure that diversity is managed effectively in an organization A. discouraging sharing of differing perspectives B. covering up biases and stereotypes C. securing top management commitment D. evaluating subordinates in extremes of positivity or negativity E. focusing attention on individuals who are conspicuously different from us

C. securing top management commitment

An approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions is called _____ A. lean manufacturing B. total quality management C. six sigma D. continuous improvement E. return on quality (ROQ)

C. six sigma

Control by means of a comprehensive system of rules and standard operation procedures (SOPs) is known as: A. Management by objective B. Clan control C. Output control D. Bureaucratic control E. Behavior control

D. Bureaucratic control

In large organizations the functional level of management is also known as the _____ of management. A. Divisional level B. Top level C. Corporate level D. Departmental level E. Business level

D. Departmental level

Which of the following is true of the control process A. managers should never revise performance standards to a lower level B. It is easy to measure the outputs and behavior of complex, non routine activities C. outputs and behavior can be measured easily always D. Managers can easily take corrective action when reasons for poor performance are identified E. Managers develop performance standards to measure behavior first and then outputs

D. Managers can easily take corrective action when reasons for poor performance are identified

Which of the following can be defined as a threat according to the five forces model? A. The level of rivalry among organizations in an industry is low B. There are a large number of suppliers C. Products are unique and cannot be substituted D. Only a few large customers are available to buy an industry's output E. Brand loyalty is very high

D. Only a few large customers are available to buy an industry's output

Which of the following is an example of a folkway? A. Societal taboos that prohibit murder, theft, and incest B. Religious doctrines that forbid the consumption of particular types of food C. Laws in a country which make divorce possible D. Societal conventions that concern gender-appropriate clothing E. Laws that prescribe punishment for different types of offenses

D. Societal conventions that concern gender-appropriate clothing

A committee of managers from different functions or divisions who meet to solve a specific, mutual problem is called a: A. Fundamental team B. Self-managed team C. Product team structure D. Task force E. Virtual team

D. Task force

According to an organization's SWOT analysis, which of the following would be a potential strength? A. The organization has the potential to break the barriers of entry to a new market B. The organization's research and development sector is on the decline C. The organization's customer preferences are rapidly changing D. The organization has the highest profit margin in its market. E. There is a lack of cooperation between the organization's various divisions

D. The organization has the highest profit margin in its market.

The formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plans are known as _____ systems. A. classical B. nonprogrammed C. social D. control E. routine

D. control

According to TQM philosophy, the ___, not the ____ in quality control or engineering, define what quality is. A. employees; customers B. managers; customers C. managers; employees D. customers; managers E. employees; managers

D. customers; managers

Which of the following must managers in product development avoid to promote innovation and speed up product development A. allowing team members to brainstorm B. establishing a stage-gate funnel C. developing a structured process for evaluating ideas D. funding too many project ideas at one time E. providing incentives for employees to come up with ideas

D. funding too many project ideas at one time

Illumin, a light bulb manufacturing company, strives to improve the longevity and brightness of its bulbs by continuously changing designs and trying different combinations of materials and component parts while manufacturing them. This is an example of _______ A. process reengineering B. quantum product innovation C. quantum process innovation D. incremental product innovation E. incremental process innovation

D. incremental product innovation

The Donut House, a large donut bakery with outlets across several cities, improves the quality of the dough it uses and introduces a wide range of toppings and glazes to go with its donuts. This is an example of ____ A. process structuring B. quantum product innovation C. incremental process innovation D. incremental product innovation E. quantum process innovation

D. incremental product innovation

In the five forces model, the ____ that companies compete against one another for customers, the ____ the level of profits is likely to be for that industry. A. less; equal B. less; lower C. more;higher D. more; lower E. more; equal

D. more;lower

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues A. gross profit margin B. operating costs C. return on investment D. operating margin E. net profit

D. operating margin

In a first of its kind, a multinational tire manufacturer introduces a new range of premium tires that can handle extreme temperatures better at a higher price. The tires are designed keeping in mind the climatic conditions in the Middle East and products are marketed only in the Middle East. The manufacturer is pursuing ____. A. A focused low-cost strategy B. A general low-cost strategy C. A general differentiation strategy D. Both a low-cost and a differentiation strategy E. A focused differentiation strategy

E. A focused differentiation strategy

A(n) ___ strategy indicated how a division intends to compete against its rivals in an industry A. Corporate-level B. Departmental-level C. Functional-level D. International-level E. Business-level

E. Business-level

_____ is a technique that uses IT to develop an ongoing relationship with the purchasers or buyers of an organization's product to maximize the value an organization can deliver to them over time A. Organizational efficiency management B. Total quality management C. Effective reliability management D. Continuous innovation management E. Customer relationship management

E. Customer relationship management

Which of the following statements is true about the role of organizational culture? A. If top managers are perceived as being self-interested and not ethical, their subordinates are more likely to behave in an ethical manner. B. The limited authority of ethics ombudsperson restricts organization members in any department to communicate instances of unethical behavior by their managers or coworkers for fear of retribution. C. The actions of top managers such as CEOs are seldom scrutinized for ethical improprieties, as their actions are independent of the values of their organizations. D. When ethical values and norms are part of an organization's culture, they help organization members focus mainly on self-interested action. E. Ethics ombudspeople can provide guidance when organization members are uncertain about whether an action is ethical

E. Ethics ombudspeople can provide guidance when organization members are uncertain about whether an action is ethical

Which of the following statements about simultaneously pursuing both a low-cost strategy and a differentiation strategy is true? A. Organizations stuck in the middle tend to have higher levels of performance than those that pursue a low-cost or a differentiation strategy B. Managers try to gain a competitive advantage by focusing only on distinguishing an organization's products from the products of competitors on dimensions such as product design, quality, or after-sales service C. Focusing on the differentiation of a product will result in reduced costs for a company D. Managers try to gain a competitive advantage by focusing only on driving the company's costs down below the costs of industry rivals E. Extremely well managed companies may be able to keep low costs and differentiate their products

E. Extremely well managed companies may be able to keep low costs and differentiate their products

A ___ refers to an organizational structure composed of all the department that an organization required to produce its goods or services A. Matrix structures B. Customer structure C. Product structure D. Product team structure E. Functional structure

E. Functional structure

Which of the following is true of clan control A. It standardizes behavior and leads people to behave in predictable ways B. The use of clan control has decreased in organizations over the past few years C. IT cannot be used for many of the most significant organizational activities D. Clan control and organizational culture are independent of each other E. It serves as a dual function of keeping organization members goal-directed while open to new opportunities

E. It serves as a dual function of keeping organization members goal-directed while open to new opportunities

Once managers have chosen the standards to evaluate performance, the next step in the control process is to: A. Initiate corrective action if the chosen standard is not being achieved B. revise performance standards C. Compare actual performance against chosen standards of performance D. Evaluate the results of comparison E. Measure actual performance

E. Measure actual performance

Which of the following, according to Hofstede, is characteristic of societies with high power distance? A. The government uses taxation and social welfare programs to reduce inequality B. Inequalities between different classes in society are not allowed to develop C. Resources are communal and accessible to all members of society D. Inequalities in the well-being of individuals are due to their work-achievements E. The gap between the rich and poor is very large

E. The gap between the rich and poor is very large

In what way is the task environment similar to the general environment? A. They are both a set of geopolitical forces that are predictable and unchanging B. They are both forces that are easy to control and have little impact on organizational performance C. They both contain challenges that are easily identified and anticipated D. They both present managers with few opportunities and risks when operating at a global level E. They are both a set of forces and conditions that operate beyond an organization's boundaries

E. They are both a set of forces and conditions that operate beyond an organization's boundaries

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is black. Which of the following is Michael exhibiting in signing Stanley A. a bias B. over discrimination C. reverse discrimination D. a gender schema E. a stereotype

E. a stereotype

Once managers have measured actual performance, they should: A. establish the standards of performance B. Revise accepted standards C. develop goals and objectives D. initiate corrective action E. compare actual performance to the standards

E. compare actual performance to the standards

Which of the following types of controls helps monitor the quality of goods or services provided during the production process? A. clan control B. bureaucratic control C. feedforward control D. feedback control E. concurrent control

E. concurrent control

Tucker is hiring a manager for his clothing store. When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests. Jose's passion for music and interesting in the stock market gets hit the job. Tucker is influenced by: A. the reverse discrimination effect B. the gender schema effect C. the stereotyping effect D. the salience effect E. the similar-to-me effect

E. the similar-to-me effect

A company that customizes every product to the unique demand of individual customers is likely to have the least overall cost in its industry True False

False

A functional structure becomes more efficient when an organization's task environment is rapidly changing. True False

False

A high level of rivalry typically results in price competition that increases existing prices True False

False

A matrix structure is also known as product team structure True False

False

A winery decides to manufacture its own bottles instead of purchasing them from a bottle manufacturing company to reduce costs. The winery is employing a forward vertical integration strategy True False

False

Absolute rules exist to determine how individuals should behave in every situation True False

False

According to the moral rights rule, managers should choose the course of action that best protects and upholds their personal rights True False

False

An organization that selects students by conducting career fairs on college campuses is using internal recruitment True False

False

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better True False

False

Benefits include employees' base salaries, pay raises, and bonuses and are determined by a number of factors such as characteristics of the organization and the job and levels of performance True False

False

Bureaucratic rules constrain and standardize behavior and encourage people to think for themselves True False

False

By decentralizing authority, an organization established values that inhibit creativity True False

False

Federal law prohibits discrimination based on sexual orientation True False

False

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage True False

False

Human resource management is simple because organizations need not adhere to state or national laws True False

False

In practice, managers can only measure the actual outputs that result from the behavior of their members and not the behaviors themselves True False

False

In the context of selection tools, validity is the degree to which a test predicts performance on the tasks or job in question True False

False

In the context of selection tools, validity is the degree to which a tool or test measures the same thing each time it is administered. True False

False

It is impossible for an organization to have both low-cost and differentiated products True False

False

It's easier for managers to communicate and coordinate with one another when they are responsible for several different kinds of products. True False

False

Low rivalry results in a task environment where competitive pressures are intense and managers have few opportunities to acquire the resources they need to make their organizations effective. True False

False

Managers have an ethical obligation to eradicate sexual harassment in their organizations, but it is not legally required True False

False

Managers who make design choices that increase job enlargement are likely to increase the degree to which people behave mechanically True False

False

Managers' perceptions are affected by their personality, and not by their experiences True False

False

National culture is the traditional system of relationships established between people and groups in a society True False

False

Norms that are considered to be central to the functioning of society and to social life are called folkways True False

False

Organizations with culturally homogeneous management reams are best equipped to tailor their management systems to meet the requirements of different cultures True False

False

Permanent, ongoing, intense competition brought about in an industry by advancing technology or changing customer tastes is called hypo competition True False

False

Revolutionary change is gradual, incremental, and narrowly focused True False

False

Stockholders play a crucial role in determining a company's ethics True False

False

Superstitions are unwritten, informal codes of conduct that prescribe appropriate behavior in particular situations and are considered important by most members of a group or organization. True False

False

The National Unions and Labor Laws Act of 1935 prohibits workers from organizing into unions True False

False

The White House Guidelines on Religious Exercise say nothing about accommodating religious holidays True False

False

The establishment of free-trade areas is disadvantageous for manufacturing organization since it increases their costs. True False

False

The fewer the inputs required to produce a giver output, the lower is the efficiency and the higher the cost of outputs True False

False

The flow of natural resources, parts, and components between companies and countries is called human capital Ture False

False

The greater the economies of scale of an existing organization, the lower are the barriers to entry for new competitors True False

False

The least powerful from of behavior control is direct supervision of a subordinate by a manager True False

False

The local communities in which an organization operates are seldom considered as stakeholders of the organization True False

False

The matrix structure of an organization is usually very rigid True False

False

The standards that govern how members of a profession should conduct themselves are called organizational ethics True False

False

Though laws often change, ethical principles remain constant and do not change over time True False

False

When people who perform similar jobs are grouped together, it becomes difficult for managers to monitor and evaluate their performance True False

Falseq

When Bob was calculating the yearly bonuses for his employees, he paid particular attention to the individual employee scores to ensure that they were based on performance and not favoritism. Which ethical rule was Bob following Utilitarian Moral Rights Practical Moral Scruples Justice

Justice

____ is the process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate. Recruitment Job evaluation Selection Performance feedback Training

Performance feedback

The selection process for a school teacher's job requires the applicant to keep a class of thirty students engaged in a classroom activity for an hour. The candidate is evaluated by the interviewers during this period, and the activity plays a vital role in the selection process. This is an example of which of the following types of tests Physical ability test Performance test Ability test Paper-and-pencil test Personality test

Performance test

_______ questions often present interviewees with a scenario they are likely to encounter on the job and ask them to indicate how they would handle it. Unstructured interview Traditional interview Conventional interview Informal interview Situational interview

Situational interview

Which of the following is least likely to be a source of individual ethics Church Family Friends Supervisors Teachers

Supervisors

Managers at Way Fowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system Feedback Training and development Labor relations Performance appraisal Recruitment and selection

Training and development

A product structure lets divisional managers respond quickly and appropriately to the changing task force True False

True

A subjective appraisal is an appraisal that is based on perceptions of traits, behaviors, or results True False

True

According to Hofstede, a national culture with a long-term orientation rests on values such as thrift and persistence in achieving goals True False

True

An organization is said to be highly leveraged if it uses more debt than equity to finance its ongoing operations True False

True

Cost advantaged associated with larger operations are called economies of scale True False

True

Customer relationship management is a technique that uses IT to develop an ongoing relationship with customers to maximize an organization can deliver to them over time True False

True

Decentralizing authority allows an organization and its employees to behave in a flexible way even as the organization grows and becomes taller True False

True

Entering a new industry or buying a company in a new industry is not related in any way to an organization's current business or industries is called unrelated diversification True False

True

Good value chain management requires that marketing managers focus on defining their company's business in terms of the customer needs it is satisfying and not by the type of products it makes True False

True

In an unstructured interview, the interviewer feels free to ask probing questions to discover what the applicant is like and does not ask a fixed set of questions determined in advance True False

True

Jim is comfortable with his decision and would have no problem with people reading about it on the front page of a morning paper. This indicates that he is following the practical rule True False

True

Managers are most likely to adopt a global geographic structure when they pursue a multi domestic strategy True False

True

Moral principles or beliefs about what is the right or appropriate way to behave are known as ethics True False

True

Organizational culture is shaped by the personal and professional characteristics of people within the organization True False

True

Product development is the management of the value chair activities involved in bringing new or improved goods and services to the market True False

True

Scenario planning is also known as contingency planning True False

True

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization True False

True

The gradual improvement and refinement of existing products over time as existing technologies are perfected is called incremental product innovations True False

True

The more complex a job is, the more difficult it is for a manager to evaluate how well a subordinate is performing True False

True

The second and intermediate step in an organization's planning process, which is also called strategy formulation, is to analyze the current situation and develop a strategy True False

True

The total quality management is a technique that focuses on improving the quality of an organization's products and services True False

True

There is substantial evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases, stereotypes, and overt discrimination True False

True

Woman either control or influence nearly all consumer purchases, so its important to have their perspective represented on boards True False

True

Negotiation between labor unions and managers to resolve conflicts and disputes about important issues such as working hours, wages, working conditions, and job security is called ____ strike instigating collective bargaining organized labor picketing group protesting

collective bargaining

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies, they are engaging in training and development outsourcing insourcing demand forecasting supply forecasting

demand forecasting

Bryan is the manager of a company which has been judged as having the best corporate reputation for two years in a row, based on a survey of countrywide consumers. This company is well known for its ethical culture. compensation benefits. selection process. strong leadership. goal-setting process.

ethical culture.

Dianna has noticed that there has been an error in her weekly pay stub and the company has unknowingly paid her too much. This example illustrates a(n) ________. norm empiricism moral scruple logical positivism ethical dilemma

ethical dilemma

Phil has noticed that his operations manager has been practicing unethical means to reap personal benefits at the expense of the company's customers. He will most likely approach the ________ to report the matter without fear of retribution legal advisor ethics ombudsperson HR manager consumer court CEO

ethics ombudsperson

The ________ has organization-wide authority. Hence, organization members in any department can communicate instances of unethical behavior by their managers or coworkers without fear of retribution stakeholder manager ethics ombudsperson consumer stockholder

ethics ombudsperson

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _______ human resource development human resource planning training and development human resource accounting job analyses

human resource planning

When faced with an ethical dilemma as a manager, Sam tries to reflect back on his upbringing to decide between right and wrong. Sam is reflecting on organizational ethics societal ethics individual ethics occupational ethics religious ethics

individual ethics

The ________ rule is that an ethical decision is one that distributes rewards and harms in a fair way utilitarian moral scruples justice practical moral rights

justice

The guiding practices and beliefs through which a particular firm and its managers view their responsibilities to stakeholders are called occupational ethics organizational ethics societal ethics individual ethics governmental ethics

organizational ethics

A broad comparative concept that refers to how an organization's monetary compensation incentives compare, in general, to those of other organizations in the same industry employing similar kinds of workers is known as relative benefits plans. pay structure. economies of scale. pay level. relative employee perks

pay level.

Tests that measure the individual characteristics of job applicants that are relevant to successful performance on the job are known as IQ tests physical tests ability tests performance tests personality tests

personality tests

Demonstrating its social responsibility helps a company build a good production unit organizational hierarchy selection process infrastructure reputation

reputation

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions. This type of training is called apprenticeship simulation formal education assistantship on-the-job training

simulation

Standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and individual rights are called individual ethics. societal ethics. organizational ethics. occupational ethics. governmental ethics.

societal ethics

A manager attempting to select a test for a job applicant that will most accurately predict the applicant's performance on the job is primarily concerned with the ________ of the test validity consistency predictability compatibility reliability

validity