BAS 283: Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict: SmartBook

What type of conflict is designed to elicit different opinions without inciting people's personal feelings?

Programmed

A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?

Dominating

What makes a self-managed team unique?

Members of the team are given administrative oversight for their task area.

During which stage of group development would group cohesiveness be a factor?

Norming

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

Norms

Sam and Eric don't get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict?

Personality

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

Personality

The "we feeling" that binds group members together is called group ______.

cohesiveness

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

composition

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______.

conflict

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.

conflict triggers.

In the norming stage of group/team development:

conflicts are resolved, and friendships and harmony emerge.

A group established by an organization to accomplish specific goals is called a(n) ______ group.

formal

Within the first stage of team development, called ______, members get oriented and acquainted with each other.

forming

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

group

Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.

task or maintenance

Match the conflict-handling style (on the left) with its description (on the right).

* Avoiding: Ignorning or suppressing a conflict. * Obliging: Allowing the desires of the other party to prevail. * Dominating: Ordering an outcome. * Compromising: Agreeing to give up something to gain something. * Integrating: Identifying a problem cooperatively and weighing alternative solutions.

Which strategies stimulate constructive conflict among team members?

* Bring in outsiders. * Spur competition among employees.

Match the activity used to improve team processes (on the left) with its description (on the right).

* Creating a Team Charter: An agreement among team members about how they will work together and make binding decisions and share accountability. * Engaging in Team Reflexivity: A process whereby team members evaluate the team's objectives, strategies, and processes. * Giving Team Members a Voice: The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues.

Which are principal examples of conflict triggers?

* Cultural Differences * Personality Differences * Group Differences

The five conflict handling styles are:

* Dominating * Integrating * Avoiding * Obliging * Compromising

Match the stage of group and team development (on the left) with its description (on the right).

* Forming: The process of getting oriented and acquainted. * Storming: The emergence of individual personalities, roles, and conflicts within the group. * Norming: Resolution of conflicts, and the emergence of unity and harmoney among group members. * Member concentrate on solving problems and completing tasks. * Members prepare for disbandment of the group or team.

According to a 1970s study, work groups that experience too little conflict tend to experience which of the following?

* Lack of creativity * Apathy

Which conditions support teamwork?

* Mutual accountability among team members. * Work that is considered meaningful.

Match the conflict-handling behavior (on the left) with its description (on the right).

* Openness: Stating your views honestly and concentrating on finding a solution to the problem. * Equality: Evaluating all ideas fairly without regard to ownership. * Empathy: Trying to experience the other person's feelings and point of view. * Supportiveness: Letting the other person know you want to find a resolution that will benefit both of you. * Positiveness: Being upbeat and expressing your willingness to work with the other person to find a resolution to the problem.

Select the basic behaviors that will enable you to better handle conflict at work:

* Positiveness * Equality * Empathy * Supportiveness * Openness

A group exists when which of the following are present?

* Shared Goals * A common identity. * Shared Norms * Two or more freely interacting individuals.

Which statements about norms are true?

* They exert a powerful influence on group behavior. * They are typically unwritten. * They are general rules of behavior.

What are characteristics of virtual teams?

* They work together over time. * They work together over distance. * They communicate electronically.

Under which circumstances is spurring constructive conflict beneficial?

* When group member are resistant to change. * When facing high employee turnover. * When dealing with an apatheic work group.

Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom.

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate?

Avoiding

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?

Dysfunctional

Collaboration is defined as the

act of sharing information and coordinating efforts to achieve a collective outcome.

A formal group is

assigned by organizations or their managers to accomplish specific goals.

Dysfunctional conflict is ______ for the organization.

bad

Studies have shown that a conflict-free work group tends to be a(n) _____ work group.

inactive

In the storming stage of group/team development:

individual personalities emerge and group members engage in conflict.

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.

interdependence

In the forming stage of group/team development:

members try to break the ice and figure out who is in charge and what the group's main goals are.

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

norming

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.

processes

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict.

programmed

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.

punctuated equilibrium

Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.

punctuated equilibrium

Trust is defined as

reciprocal faith in others' intentions and behaviors.

A ______ is a set of behaviors that people expect of individuals in a certain position.

role

Teams with administrative oversight of their task domains are known as ______ teams.

self-managed

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.

storming

Reciprocal faith in others' intentions and behaviors is known as ______.

trust

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.

uncertainty

A ______ team consists of members who collaborate over time and distance via electronic media.

virtual