BCOM EXAM: Ch.3

2-D diversity

Having both types of diversity.

Disassociation

a process by which professional accept critique of their ideas without taking it personally and becoming defensive

Inherent diversity

involves traits such as age, gender, ethnicity, and sexual orientation

Acquired diversity

involves traits you acquire through experience, such as customer service experience, retail experience, or engineering experience.

Association

is the psychological bonding that occurs between people and their ideas.

Validating

means that you recognize their perspectives and feelings as credible or legitimate.

Forming

team members focus on gaining acceptance and avoid conflict. In some ways, this stage is the honeymoon period in which team embers get to know one another

Storming

team members open up with their competing ideas about how the team should approach work. This stage is typically the least productive, since team embers are attempting to make sense of uncertain roles, goals, and accountability

Performing

teams operate efficiently toward accomplishing their goals. They have evolved to a level where they can transform disagreement and conflict into consensus for future action.

Norming

the team arrives at a work plan, including the roles, goals, and accountabilities

Problem-Solving meetings

typically involve brainstorming about how to a dress and solve a particular work problem.

Iteams in an agenda

- Agenda Items - Time Frames - Expected outcomes - Roles - Materials needed

Items in minutes

- Date and time - Team members present - Meeting roles - Key discussion points - Key decisions - Open issues - Action items and deadlines

Principles for difficult conversations

- Embrace difficult conversations - Assume the best in others - Adopt a learning stance - Stay calm/overcome noise - Find common ground - Disagree diplomatically - Avoid exaggeration and either/ or approaches

Principles for Virtual Team Communication

- Focus on building trust at each stage of your virtual team - Meet in person if possible - Get to know one another - Use collaborative technologies - Choose an active team leader - Run affective virtual meetings

Tips for Group Writing

- Start right away - Work together at the planning stage - Make sure you roles and contributions are fair - Stay flexible and open - Meet in real time consistently and sure the writing reflects the views of the group - Discuss how you will edit the document together - Consider a single group member to polish the final version to ensure a consistent voice

Characteristics of High-Performing Teams

- Teams should focus first and foremost on performance - Teams go trough natural stages to reach high performance - Effective teams build a work culture around values, norma, and goals - Effective teams meet often - Effective teams embrace differing viewpoints and conflict - Effective teams find out the communication styles and preference of one another - Effective teams provide a lot of positive feedback and evaluate their performance often - Effective teams feel a common sense of purpose

Steps in difficult conversations

1. Start well 2. Listen to their storu 3. Tell your story 4. Create a shared story

I-Statements

begin with phrases such as "I think" "I feel" or "I believe"

Coordination meetings

primarily focus on discussing roles, goals, and accountabilities

Team Culture

refers to a set of shared perceptions and commitment to a collective values, norms, roles, responsibilities, and goals.