Behavioral Organizational Chapter 8 HARD

Research on communication indicates all of the following except Poor communication can lead to lawsuits. Effective communication skills are the top skills sought by recruiters today. Poor communication is seen as a causal factor in 70-80% of all accidents. Although good communication helps retain effective performers, it does not increase a firm's market share.

Although good communication helps retain effective performers, it does not increase a firm's market share.

True or False: People tend to filter downward communication more than upward communication.

True

True or False: When individuals are lying, they blink more frequently, shift their feet, and shrug more often.

True

Which of the following statements about written and verbal communication is incorrect? Written communication is constructed over a longer period of time than verbal. Written communication is better at conveying feelings than verbal communication. Humans listen faster than they speak. Oral communication is used more often than written communication.

Written communication is better at conveying feelings than verbal communication.

Communication fulfills all of the following organizational functions except transmitting information. sharing emotions. control. coordination.

control.

In the communication process model, the task of translating an idea into words is called

encoding.

Which of the following is not a function of business communication? horizontal information exchanging information seeking information giving information

horizontal information

Effective managers tend to use more

information-rich channels.

Communication that is asynchronous

is written by the sender and can be read any time by the receiver.

Bill is speaking to a group of fellow marketing specialists at a national convention. He opens his presentation with a dumb blonde joke. Unfortunately, there is dead silence in the room. Bill did not fully address which barrier to communication in preparing his speech? filtering selective perception lack of source familiarity or credibility semantics

lack of source familiarity or credibility

Information-rich channels convey more

nonverbal information.

Communication usually travels diagonally to supervisors. coworkers. subordinates. other departments.

other departments.

The acronym SOX refers to what? If you are not clear, then you have been impacted by a communication barrier.

semantics