BLS MGMT Study Guide 3: Chapter's 9-12

Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as:

social proof.

To enhance creativity, it is best to carefully specify the best method for workers to accomplish a work goal.

False

An e-leader relies heavily on information technology to accomplish the leadership aspects of his or her role.

True

Electronic brainstorming is an example of groupware.

True

Empowerment is fostered when a leader avoids micromanagement.

True

It is much easier to persuade people who like you.

True

Listening is an essential ingredient in any coaching session.

True

Motivation increases when a person has high self-efficacy with respect to the task being performed.

True

Research suggests workers are more likely to have a breakthrough idea when they are:

happy the day before.

The question, "If I get the job done, will I really get my reward?" illustrates the _____ aspect of expectancy theory.

instrumentality

The feeling of being proud is essentially a(n):

internal motivator.

Jodie has high self-efficacy, meaning that she:

is highly confident that she can perform a particular task.

An advantage of a goal related to a noble cause is that it:

is likely to inspire workers.

A creative idea is considered to be innovative when the idea:

is put into action.

A communication strategy that can make people appear powerful is:

knowing exactly what they want.

An intellectual characteristic of creative people is that they:

maintain a youthful curiosity throughout their lives.

For e-leadership to take place, work must be:

mediated by information technology.

The leader-member exchange model provides a partial explanation of teamwork development because:

members of an in-group work smoothly together with the leader.

A major factor in defining a team is that the members:

must collaborate to achieve optimum results.

Financial manager Josie needs a creative idea. She might try jogging because:

physical exercise pumps more blood and oxygen into the brain.

A study of leader-member exchanges and creativity among research and development specialists indicated that leader-member exchanges were:

positively associated with creativity.

The team leader of the media team explains the impact of the latest business channels on the advertising returns of the firm to the team. This is an example of _____.

sense making

The _____ style of conflict management is halfway between domination and appeasement.

sharing

A business example of thinking outside the box is:

sidewalks can be made out of rubber rather than cement.

During the insight step of creative thinking, a person:

suddenly obtains the problem-conquering solution.

Brainstorming is often condemned as being _____.

superficial

Crystal is an external leader of a team; so she:

supervises the team without being a member of the team.

A study found that coaching and sense making by external leaders was more welcome when:

the teams faced disruptive conditions.

In the context of innovation, Procter and Gamble is noted for:

training managers in thinking about product design.

Of the following leadership practices, the least likely to enhance innovation is:

to encourage innovation for its own sake.

Part of the artist role in becoming more creative is to stretch one's imagination.

True

Seeing opportunities is an important part of entrepreneurial leadership.

True

Glow Inc., a company producing personal care products, plans to launch new skin care products for middle-aged men and women. The company is looking at unique and innovative products. The top management decides to collect ideas from all the employees. In order to encourage its employees to think creatively, the company should _____.

establish idea quotas to generate new ideas

Who among the following is an example of an external leader?

A leader who manages the activities of a team without being a member of it

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

Accommodative style

Which of the following examples illustrates selective listening?

As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market.

During negotiations, the focus should be on positions rather than interests.

False

Which of the following is a characteristic of group emotional intelligence?

Group efficacy also contributes to group emotional intelligence.

Estelle plans to present the science project assigned to her in a creative manner. She concentrates on finding ways to present her project. She comes up with possible solutions without evaluating them. Which step of the creative process is illustrated in the given scenario?

Immersion

Which of the following examples shows the use of a power-oriented linguistic style?

Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.

Who among the following can be considered an example of a leader who implements power sharing?

The chief editor of a magazine who feels all the reporters and junior editors should be equipped enough to challenge him

Which of the following is an example of e-leadership?

The sales manager of a company , on a business trip to Mumbai, chats with his team members through web conferencing.

Which of the following is true of a consensus leadership style?

The style enhances the level of commitment by team members toward an idea.

A potential ethical problem noted with executive coaching is that an executive might become too dependent upon the coach for making decisions.

True

A major reservation about outdoor training is that:

a few participants find it repellent.

A cognitive characteristic of creative people is that they _____.

are able to think divergently

A major listening problem many leaders face is that they

are overloaded with responsibilites.

A finding about the insight step of creative thinking is that the flash of insight:

arrives after hours of thought and study.

Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to:

bring one fresh idea to each meeting.

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

casually drops by the cubicles of her direct reports to chat.

Which one of the following is the farthest removed from the six basic principles of persuasion?

People want what they can have most of.

Attempts at persuasion, including inspirational speaking and writing, begin with the:

credibility of the message sender.

A recommendation for managing creative workers is to provide them with a minimum amount of structure.

True

A sign of possible misunderstanding when communicating with a person whose first language is not the same as yours is inappropriate laughter on his or her part.

True

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

True

The problem-conquering solution flashes into the person's mind at an unexpected time in the insight step of the creative process.

True

Work groups tend to be more creative when group members support each other, and the group is diverse in a number of ways.

True

In outdoor training, an important purpose of debriefing is to:

explain how the training can be applied to a workplace.

Mindi has a learning goal orientation. While she is competing in a national sales contest, she is strongly motivated to:

develop new skills during the process of competing.

Which of the following is a key practice that leaders in virtual teams should practice?

Maintaining frequent communication with the team

The finance executive of a company is asked to sit through the copy testing of the company's new advertisement program. He is also asked to give his feedback on the content and appeals of the advertisement. In the context of the leader-member exchange theory, this is an example of _____.

extra-role behavior

In a team-based organization, a typical role for a leader is to:

facilitate and support team's decisions.

A common thread to creativity-enhancing exercises is that they require:

flexible thinking.

A study showed that workers who perceive themselves to have a technical orientation tend to prefer being praised in a manner that:

focuses on how their work made a contribution.

An effective coaching technique to achieve enthusiasm and high performance is for a leader/manager to:

give gentle advice and guidance to team members.

An active listener attempts to:

grasp both facts and feelings.

A symptom of conflict with extremely negative consequences is when an organization:

has departments competing for dominance behind the scenes.

An important part of open-book management is to:

help all employees understand the company's business goals.

An essential part of coaching is to:

help remove obstacles for the person being coached.

A major role of an executive coach is to:

help uncover strengths of the person being coached.

The term engagement refers to :

high levels of personal investments in the tasks performed on a job.

A particularly robust strategy for enhancing creativity in an organization is to:

hire people who are already creative.

Feedback of a general nature is most effective in bringing about improvements in performance.

False

It has been generally found that a person needs to be an expert in a field to be an effective coach.

False

Leadership at Canon Inc. has found that to create new products quickly, it is best for the production team to be physically distant from product developers.

False

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

False

Daphne, a manager, provides her team members the freedom to generate new ideas for products. At the same time, she also ensures that an idea is chosen among the alternatives. Which of the following practices for enhancing creativity is shown in the given example?

Loose-tight leadership

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

Making the rounds

James, a manager, inspires his team members to be prompt in meeting project deadlines by completing his tasks on time. Which of the following principles of persuasion is seen in the given scenario?

Reciprocity

Which of the following examples shows a way of overcoming cross-cultural communication barriers?

Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients.

Which of the following is a personality trait of a creative person?

Self-confident

Which of the following statements is true of coaching skills and techniques?

Build personal relationships with team members.

A creative person within an organization is typically a conformist.

False

The question, "If I work hard, will I get the job done?" illustrates the _____ aspect of expectancy theory.

expectancy

Which of the following is regarded as a fallacy about coaching?

Coaching is mostly about providing age old knowledge and practiced skills.

Which of the following suggestions is least likely to improve cross-cultural communication?

Emphasize racial or ethnic identification to give people full credit.

Which one of the following is the farthest removed from a power-oriented linguistic style?

Emphasizing indirect talk

A leader who accumulates considerable knowledge will have difficulty being creative because such knowledge usually blocks original thinking.

False

Feeling competent to complete group tasks is known as group _____.

efficacy

A major advantage of using goals to motivate executive leaders is the guarantee that unethical means will not be used to achieve goals.

False

Anecdotes make their strongest contribution in communicating technical information and facts and figures to employees.

False

Business leaders rarely use brainstorming because the technique is mostly geared toward relatively minor ideas like choosing a slogan for a safety campaign.

False

A goal contained within a team mission statement should be:

congruent with organizational objectives.

Anthony works in the design team of a publishing company. He is not particular about obtaining approval from his team members for his creative design ideas. Hence, it can be observed from the given scenario that _____.

creative people are generally nonconformists

The leader of a particular group decides to conduct personal meetings with his team members, to understand how they feel about their positions in team. The leader in this case wants to know if the group members are satisfied with the appreciation they get. In the given example, the leader is engaged in _____.

developing group emotional intelligence

Ronnie is all set to work on a Sunday, so that the project that she is involved in does not get delayed. She plans to cancel her weekend plans , so that she can invest more time in her project. This behavior of Ronnie reflects _____.

engagement

A recommended starting point in establishing a climate for creative thinking in an organization is to:

establish a vision and mission that includes creativity.

Donna wants to lead as an effective coach. So, with respect to people she coaches, Donna should minimize:

giving a lot of gentle advice and guidance.

A major concern about using goals to boost performance is that some workers, including leaders, will:

use dysfunctional methods to attain goals.

The employees of a team are offered a direct incentive hike of 5 percent of their existing incentive amount set, if they improve their performance by two-folds. In the context of the expectancy theory, the additional amount the team members receive as incentives is known as _____.

valence