BMGT 2200 - Ch 8

What are the 7 ways to rebuild trust?

1. Acknowledge what caused trust to be compromised 2. Allow feelings and emotions to be discussed, constructively 3. Get and give support to others in the process 4. Reframe the experience and shift from being a victim to taking a look at options and choices 5. Take responsibility. Ask, "what did I do or not do that caused this to happen?" 6. Forgive yourself and others 7. Let go and move on

List at least 3/9 good practices for virtual teams:

1. Adapt communications 2. Share the love 3. Develop productive relationships with key people on team 4. Partner 5. Availability 6. Pace 7. Updates 8. Select the right people 9. Communication skills are essential

Project teams (list three qualities):

1. Are assembled to address specific problem, task, or project 2. Usually exist for duration to compete purpose 3. Members usually divide time between primary job and various project teams

A group has (list 3):

1. At least two freely interacting individuals 2. A common identity 3. Shared goals

Accountability is maintained indirectly by _____, and leaders and leadership responsibilities often are shared.

outside managers

Another way to think about roles and norms is as _____, which is simply the influence of the group on the individual, and the expectations of associated roles and norms are the means of this influence.

peer pressure

The four basic types of task interdependence are:

pooled, sequential, reciprocal, and comprehensive.

A group becomes a team when _____ becomes a way of life, not a part-time activity.

problem solving

A group becomes a team when the group develops its own _____ or mission

purpose

Teams can be differentiated by:

purpose, duration, and level of member commitment

Organizations that foster the greatest collaboration and most effective teams typically use hybrid _____ and recognize both individual and team performance.

rewards

A set of behaviors for a given behavior are known as _____.

roles

Revolutionary changes in management philosophy, structure, staffing and training practices, and reward systems are needed for _____ teams to be successful.

self-managed

The tendency for individual effort to decline as group size increases is known as _____.

social loafing

A group becomes a team when accountability shifts from:

strictly individual to both individual and collective

Dissatisfaction with rewards is a common cause for _____ _____ _____

suboptimal team performance

Two common forms of interdependence are _____ and _____.

task and outcome

The degree to which team members depend on each other for information, materials, and other resources to complete their job tasks is known as _____ ______.

task interdependence

A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves collectively accountable is known as ____.

team

The ability to make needed changes in response to demands put on the team is known as:

team adaptive capacity

The collection of jobs, personalities, knowledge, skills, abilities, and experience of team members is known as:

team composition

It is important that _____ _____ _____ fit the responsibilities of the team for the team to be effective.

team member characteristics

Trust is violated in many different ways, sometimes unknowingly and other times purposefully, but it is important to repair trust when it is damaged regardless of:

the cause

The degree of task interdependence is determined by:

the degree of interaction between members and the amount of coordination required among them.

Best practices for using virtual teams include sharing:

the love by keeping distributed workers in the loop and connected.

A strong sense of accountability leads to team members feeling as responsible as:

the manager for the performance of the work unit.

Best practices for using virtual teams include documenting the work when:

the project is handed off from one time zone to the next by having senders and receivers clearly specify what they have completed and what they need in each transfer.

Best practices for using virtual teams include adapting communications:

to preferred channels and convenient times.

Best practices for using virtual teams include treating members of virtual teams like:

true partners and not hired help.

The willingness to be vulnerable to another person, and the belief that the other person will consider the impact of how his or her intentions and behaviors will affect you is known as:

trust

People form groups for many reasons, one of which is the fact that groups:

usually accomplish more than individuals.

Task interdependence provides opportunities for interaction, sharing, and coordination, and the form of interdependence should match:

what the team requires to achieve its goals.

Best practices for using virtual teams include providing regular updates on:

your progress to the necessary team members.

List the three Cs of effective teams:

1. Charters (and strategies) 2. Composition 3. Capacity

A team can be described as having (list 3):

1. Commitment to a common purpose 2. Common performance goals 3. Mutual accountability for achieving their goals

Team players are c_____, c_____, and c_____.

1. Committed 2. Collaborative 3. Competent

List at least 3/5 cons of virtual teams:

1. Difficult to establish cohesion, work satisfaction, trust, cooperative behavior, and commitment to team goals 2. Cultural differences 3. Differences in local laws and customs 4. Lack of nonverbal cues 5. Lack of collegiality

List the 5 stages in Tuckman's Five-Stage Model of Group Development

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

List at least 3/4 reasons why norms are reinforced:

1. Group or organization survival 2. Clarification of behavioral expectations 3. Avoidance of embarrassment 4. Clarification of central values or unique identity

Work teams (list three qualities):

1. Have a well-defined purpose 2. Are typically permanent 3. Usually require full commitment from members

A group becomes a team when the following five traits are present:

1. Leadership 2. Accountability 3. Purpose 4. Problem Solving 5. Effectiveness

To reduce loafing, managers should do the following three:

1. Limit group size 2. Assure equity of effort 3. Hold people accountable

Activities of self-managed teams include (list 3):

1. Monitoring 2. Scheduling 3. Planning

Formal groups fulfill the following two functions:

1. Organizational functions 2. Individual functions

List 4/8 characteristics of high-performing teams:

1. Participative leadership 2. Shared responsibility 3. Aligned on purpose 4. High communication 5. Future focused 6. Focused on task 7. Creative talents 8. Rapid response

List at least 3/6 pros of virtual teams:

1. Reduced real estate costs 2. Ability to leverage diverse KSAs over geography and time 3. Ability to share knowledge of diverse markets 4. Reduced commuting and travel expenses 5. Reduced work-life conflicts 6. Ability to attract and retain talent

List two criteria to be part of a group:

1. common norms 2. shared identity

To build and maintain trust, you should do the following (list 3/6):

1. communicate candidly 2. provide support by being available and approachable 3. show respect by delegating meaningful responsibilities 4. be fair 5. be consistent and predictable 6. enhance your competence.

To help foster collaboration, it is important to do the following (list 5): communicate expectations, set team goals, encourage creativity, build workflow rhythm, and leverage team members' strengths.

1. communicate expectations 2. set team goals 3. encourage creativity 4. build workflow rhythm 5. leverage team members' strengths.

_____ _____ is fostered by team members who are both willing and able to adapt to achieve the team's objectives.

Adaptive capacity

_____ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D.

Cross-functional

_____ teams can be used for any purpose. They can be work or project teams, and they may have a short or indefinite duration.

Cross-functional

_____ groups are assigned by organizations or their managers to accomplish specific goals

Formal

_____ roles foster supportive and constructive interpersonal relationships

Maintenance

_____ are typically unwritten and seldom discussed openly, but they have a powerful influence on group and organizational behavior.

Norms

_____ help create order and allow groups to function more efficiently.

Norms

_____ _____ is determined by the extent to which team members' objectives and rewards are aligned.

Outcome interdependence

_____ teams are groups of workers granted administrative oversight for their task domains.

Self-managed

_____ _____, also referred to as free riders, produce not only low-quality work, which causes others to work harder to compensate, but they also often distract or disrupt the work of other team members.

Social loafers

In this ice-breaking stage, group members tend to be uncertain and anxious about such things as their roles, who is in charge, and the group's goals. Mutual trust is low, and there is a good deal of holding back to see who takes charge and how.

Stage 1: Forming

Individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure. Subgroups take shape, and subtle forms of resistance occur. Many groups stall in this stage because power and politics erupt into open rebellion.

Stage 2: Storming

Groups making it this far usually do so thanks to a respected member, other than the leader, challenging the group to resolve its power struggles so something can be accomplished. A feeling of team spirit is sometimes experienced during this stage because members believe they have found their proper roles. A by-product of this stage is group cohesiveness: a "we feeling" binding group members together.

Stage 3: Norming

Activity in this stage is focused on solving task problems. There is a climate of open communication, strong cooperation, and lots of helping behavior. Conflicts and job boundary disputes are handled constructively and efficiently.

Stage 4: Performing

In this stage, the work is done so it is time to move on to other things. Return to independence can be eased by rituals celebrating "the end" and "new beginnings" through parties, award ceremonies, graduations, etc. Leaders need to emphasize valuable lessons learned during this stage.

Stage 5: Adjourning

_____ roles enable the work group to define, clarify, and pursue a common purpose

Task

_____ _____ describe how the team will operate, such as processes for sharing information and decision making.

Team charters

_____ _____ _____ deliberate plans that outline what exactly the team is to do, such as goal-setting and defining particular member roles, tasks, and responsibilities.

Team performance strategies

_____ _____ contribute to work, constructively interact with team members, keep team on track, expect quality work, possess relevant knowledge, skills, and abilities (KSAs)

Team players

The degree to which the outcomes of task work are measured, rewarded, and communicated at the group level so as to emphasize collective outputs rather than individual contributions is known as:

outcome interdependence

_____ is the interpersonal lubricant for relationships within and between all organizational levels—individual, group, and organizational—and drives many important team-level outcomes found in the Organizing Framework.

Trust

_____ teams work together over time and distance via electronic media to combine effort and achieve common goals.

Virtual

A group becomes a team when leadership:

becomes a shared activity

Competence trust is trust of _____.

capability

Contractual trust is trust of _____.

character

Teams whose members _____ are more effective than those whose members don't, especially as interdependence increases.

collaborate

The act of sharing information and coordinating efforts to achieve a collective outcome is known as _____.

collaboration

Best practices for using virtual teams include requiring effective:

communication skills.

It is important to create teams with the _____ to match the desired objectives.

composition

Face-to-face interactions enable people to get familiar with each other and build _____, _____, and _____.

credibility, trust, and understanding.

New-product development is an area in which many organizations utilize _____ teams.

cross-functional

Administrative oversight involves:

delegated activities such as planning, scheduling, monitoring, and staffing.

Communication trust is trust of _____.

disclosure

The violation of trust, or even the perception of it, can diminish trust and lead to _____.

distrust

A group becomes a team when _____ is measured by the group's collective outcomes and products

effectiveness

Face-to-face interactions enable people to get real-time feedback, forge meaningful and real connections, get a better sense of what others actually think and feel, and make subsequent virtual interactions more _____ and _____.

efficient and effective.

Shared leadership creates interdependency by:

empowering and serving others.

Just as trust can be built, it can be _____.

eroded

Group roles are ______ for members of the group as a whole.

expected behaviors

A set of behaviors for members of a group as a whole are known as _____.

group roles

Two or more freely interacting individuals who share norms and goals and have a common identity are known as _____.

groups

In an _____ group, the members' overriding purpose of getting together is friendship or a common interest

informal

Best practices for using virtual teams include selecting the right people who thrive in:

interdependent work environments and are self-reliant and self-motivated.

Best practices for using virtual teams include developing productive relationships with:

key people on the team who can make or break the team assignment.

Best practices for using virtual teams include being available by:

letting others know when you can be reached, where, and how.

One of the most important aspects of teams is interdependence, or the extent to which:

members are dependent on each other to accomplish their work.

The size of a group is limited by the potential for _____ and _____.

mutual interaction and mutual awareness

Creation of _____ can emerge on their own and be purposefully created

norms

The shared attitudes, opinions, feelings, or actions that guide social behavior are known as _____.

norms