BMGT 341 Chapter 7

high levels of positive psychological capital (PsyCap)

possess considerable hope, efficacy, resilience, and optimism (HERO)

broaden-and-build theory

proposes that positive emotions broaden our attention and make us more open to experience, creating an upward spiral of further positive emotions and even actions

Esteem support

reassurance that a person is accepted and respected despite any problems or inadequacies.

Restorative justice

reflects "a shared belief in the importance of resolving conflict multilaterally through the inclusion of victims, offenders, and all other stakeholders

Flourishing

represents the extent to which our lives contain PERMA.

Virtuousness

represents what individuals and organizations aspire to be when they are at their very best

Provide decision-making discretion

Allowing employees to make decisions gives them a sense of control and greater opportunities for learning.

Awe

Closely related to inspiration, awe happens on a grand scale. You feel overwhelmed, small, and humble. Awe makes you stop in your tracks. Sometimes people are awed by nature, such as the Grand Canyon or Niagara Falls.

Provide feedback

Feedback can be both motivational and instructional.

Efficacy

Having the confidence to take on challenging tasks and put in the effort necessary to succeed.

Hope

Hope is different from most other positive emotions, which you experience when you're safe and/or satisfied. You are hopeful when something isn't going your way, but you believe that it can.

Gratitude

Imagine you've realized that someone has gone out of his or her way to do something different. Your mentor gently steers your career in the right direction. Your physician meets you at the office on the weekend. Gratitude opens your heart and generates an urge for you to give back, to do something good in return, either for the person who helped you or for someone else.

Share information

Information helps employees see the impact of their work and how it fits into the big picture, like the vision and goals of the organization.

Serenity

Like joy, serenity includes safe and familiar surroundings and requires little effort on your part. But unlike joy, serenity is low key. It comes when you go on a long, leisurely ride or walk, engage in fulfilling conversation, or get wrapped up in a good book while relaxing on vacation.

Love

Love is not a single positive emotion but incorporates many of the others. When these good feelings stir our hearts within a safe, often close relationship, we call it love. Early stages of such relationships involve intense interest in everything and anything the person says. You share amusements and laughter together. As your relationship builds great joy, you begin to share your hopes and dreams for the future together. When the relationship becomes more solid, you experience serenity and can be proud of your partner's achievements, as if they are your own.

Optimism

Making a positive attribution about succeeding now and in the future.

Hope

Persevering toward goals and, when necessary, redirecting paths in order to succeed.

Minimize incivility

Poor treatment, such as bullying and rude behavior, has dramatic negative effects on outcomes in the Organizing Framework and often leads to in civil behavior by the victims. Organizations need to select employees based on civility and take swift and appropriate action when incivility occurs.

Intention

Represents an end point or desired goal you want to achieve

Interest

Something novel or different draws your attention, filling you with a sense of possibility or mystery. Unlike the case for joy and serenity, the circumstances call for effort on your part. You're pulled to immerse yourself in what you're discovering.

Amusement

Sometimes something unexpected happens that simply makes you laugh. Amusement is social; it most often happens in the company of and as a result of others. Heartfelt laughter often accompanies amusement.

Joy

Visualize this: Your surroundings are safe and familiar. Things are going your way, even better than you expected. Choice requires little effort on your part. Colors are more vivid. There's a spring in your step. And your face lights up with a smile and an inner glow

Resilience

When beset by problems and adversity, sustaining and bouncing back and even beyond to attain success

Signature strengths

are positive human traits that influence thoughts, feelings, and behaviors and provide a sense of fulfillment and meaning.

Organizational practices

are the procedures, policies, practices, routines, and rules that organizations use to get things done.

Organizational climate

consists of employees' perceptions "of formal and informal organizational policies, practices, procedures, and routines

Instrumental support

financial aid, material resources, or needed services

Attentional hyperactivity

happens when our minds are racing or wandering, resulting in compulsive daydreaming or fantasizing.

Informational support

help defining, understanding, and coping with problems.

Upward Spirals of Positivity

in which your positive behaviors, feelings, and attitudes generate the same in others in a continually reinforcing process.

Rumination

is "the uncontrollable repetitive dwelling on causes, meanings, and implications of negative feelings or events in the past."

Temperance

is a shared belief in showing restraint and control when faced with temptation and provocation

Compassion

is a shared value that drives people to help others who are suffering

Mindlessness

is a state of reduced attention. It is expressed in behavior that is rigid," or thoughtless

intention

is an end point or desired goal you want to achieve

Social support

is the amount of perceived helpfulness we derive from social relationships.

positivity effect

is the attraction of all living systems toward positive energy and away from negative energy, or toward that which is life giving and away from that which is life depleting

Mindfulness

is the awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmentally to the unfolding of experience moment by moment.

Hope

is the belief that the future will be better than the present and that you have some power to make it happen

Attentional deficit

is the inability to focus vividly on an object

Meaningfulness

is the sense of belonging to and serving something that you believe is bigger than the self.

Flow

is the state of being completely involved in an activity for its own sake

Prosocial behaviors

positive acts performed without the expectation of anything in return

buffering effect

positive practices and resources reduce the impact of negative events and stressors

amplifying effect

positive practices from one individual result in additional positive practices by others, which spur positivity in others, which generate other positive outcomes

positive deviance

successful performance that dramatically exceeds the norm in a positive direction

forgiveness

the capacity to foster collective abandonment of justified resentment, bitterness, and blame, and, instead, it is the adoption of positive, forward-looking approaches in response to harm or damage

Social companionship

time spent with others in leisure and recreational activities.

well-being

was the combined impact of five elements—positive emotions, engagement, relationships, meaning, and achievement (PERMA).

Inspiration

When you're inspired you are moved to do something extraordinary, something you might otherwise feel is beyond your abilities. This same feeling often rivets your attention, warms your heart, and draws you in. Inspiration doesn't simply feel good; it makes you want to act, to improve, or even to be the best you can be.

Pride

You know pride's evil cousins—shame and guilt—and the painful feelings that overcome you when you are to blame for something. Pride is the opposite; you're responsible for something good, something for which you can take credit or that made a positive difference to someone else. (However, unchecked pride is hubris.)