BMGT Exam 3 (Ch 9-11)

A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, as well as the employees themselves.

360-degree feedback

If an employer were to use only one type of selection test, which of the following tests should he use?

Cognitive ability test

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force.

Human resource management

_____ help companies meet the legal requirement that their human resource decisions be job related.

Job specifications, job analyses, and job descriptions

Which of the following is a feature of above-market wages?

They increase the time that employees stay.

A key feature of a ____ is that its composition is always changing.

Virtual organization

Minority domination will most likely be a problem _____.

as teams grow

An advantage of _____ is that it broadens workers' skills and increases their capabilities while also making their work more varied and interesting.

cross-training

With ____, most employees report to two bosses.

matrix departmentalization

A team finally matures into a fully functioning team at the _____ stage of development.

performing

A violation of the _____ used by the courts and federal agencies to determine whether there is evidence of adverse impact occurs when the members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

80 percent rule

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

Accusations of disparate discrimination

Which of the following is an external recruiting method?

Advertising

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Affective conflict

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

Always resolve issues by consensus

Which of the following is an example of a subjective performance measure?

Behavioral observation scale

Which of the following factors is necessary for stretch goals to effectively motivate teams?

Bureaucratic immunity

_____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes

Bureaucratic immunity

_____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.

Bureaucratic immunity

How are organizations using teams to help increase customer satisfaction?

By training teams to meet the needs of specific customers

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

Cognitive ability tests

_____ pay structures have few pay levels and small differences in pay between levels.

Compressed

Which of the following is NOT necessary for stretch goals to effectively motivate teams?

Conflict management training

Senora is the CEO of a new company called BSL Corp. She has instructed the managers to use the traditional approach to create the organization's structure. What should the managers at BSL Corp. do?

Create an organizational structure with vertical and horizon configurations

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

_____ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company.

Dysfunctional turnover

_____ do NOT have the authority to make decisions.

Employee involvement teams

Which of the following statements regarding cohesiveness is true?

Engaging in non-work activities as a team can help build cohesion.

In general, _____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

Gainsharing

_____ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers.

Gainsharing

Which of the following scenarios is an example of matrix departmentalization?

InsureClef Inc., an insurance company, has departments that focus on major commercials and small businesses and also has departments that focus on the different products that the company offers across its clientele.

Which of the following statements is true of a-type conflict?

It can decrease team cohesiveness.

Which of the following is NOT a characteristic of functional departmentalization?

It complicates coordination between departments.

Which of the following statements about decentralization is true?

It tends to stymie employee capabilities.

____ is the number, kind, and variety of tasks that individual workers perform in their jobs.

Job design

Which of the following is the key difference between line authority and staff authority?

Line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates.

Identify the correct statement about team conflicts.

Managers who participate on teams that experienced affective conflict usually describe their teammates as manipulative, secretive, burned out, and political.

_____ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise.

Non-financial rewards

_____ emphasize the activities through which work gets done in the organization.

Organizational processes

Which of the following provides employment counseling services for employees faced with downsizing?

Outplacement services

Which of the following factors is considered while conducting an objective performance measure?

Output of an employee

Which of the following kinds of teams is always temporary?

Project team

_____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

Quid pro quo sexual harassment

_____ is the process of gathering information about job applicants to decide who should be offered a job.

Selection

Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods?

Self-designing teams

_____ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work.

Social loafing

_____ is one of the disadvantages associated with the use of work teams.

Social loafing

Jessica works in the Human Resources department of a social media organization. The organization is currently hiring a team of designers to revamp its current interface. Which of the following factors would best help Jessica in selecting the right team?

Team diversity

Which of the following typically happens during the storming stage of team development?

Team members begin to work together, and different personalities and work styles clash.

Which of the following is the primary advantage of modular organizations?

The can cost significantly less to run than traditional organizations.

Which of the following statements is true of team development?

The development stages are forming, storming, norming, and performing.

Identify a true statement about functional departmentalization.

The functional departments in a company that use functional structure are independent of the industry the company is in.

Which of the following statements is true of virtual teams?

They are often temporary teams that are set up to accomplish a specific task.

Which of the following should managers do in order to minimize the problems inherent in firing employees?

They should give employees a chance to change their behavior before firing them.

Identify the statement that is true about virtual teams.

They typically require smaller time commitment than traditional teams do.

_____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Training

_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Virtual teams

Which of the following statements regarding downsizing is true?

When downsizing, outplacement programs can help the company maintain a positive image in the community.

Which of the following is a direct measure of job applicants' capability to do a job?

Work sample test

20 men and 20 women applied for the role of delivery person for a restaurant. Out of all the applicants, 12 men and five women were hired for the job because the job required the applicants to be very good at riding scooters. The number of men employed were much more than the number of women employed. However, it was not an intentional discrimination but a part of the job requirement. In this context, _____ has occurred.

adverse impact

An organization should use teams when:

ample resources are available

_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

autonomy

A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward procrastination, ways they like to have fun, etc. This method, which can use over 100 questions, gathers _____.

biographical data

The achievement of stretch goals is made easier when the team members have _____.

bureaucratic immunity

The students of a university criticize the institution because all the decisions regarding events and fests are made by the dean and the students have to turn to him to make even small decisions. Here, the students criticize the university because it relies on _____.

centralization of authority

Where standardization is important, it is appropriate to ____.

centralize authority

Organizational authority is traditionally characterized by _____.

chain of command

With _____ conflict, team members disagree because their different experiences and expertise lead them to different views of the problem and solutions.

cognitive

Which of the following types of conflicts is most strongly associated with improvements in team performance?

cognitive conflict

A(n) _____ is a form of matrix departmentalization in which managers from different parts of the matrix report to matrix managers, who help them sort out conflicts and problems.

complex matrix

Before beginning to recruit job applicants, organizations must _____.

conduct a job analysis

Evie's Diner, a restaurant, has different cooks for vegetarian and non-vegetarian dishes. But all the cooks are trained to cook both kinds of food. This is an example of _____.

cross-training

Peter, the marketing manager of a company that manufactures church furniture, has been given the job of increasing corporate profits by five percent during the upcoming year. Peter decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches in an entire state. In other words, Peter has _____.

delegated the task

In the context of pay-variability decisions, an ESOP is an _____.

employee stock ownership plan

The only type of responsibility given to traditional work groups is to:

execute a task.

Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise.

functional departmentalization

Two of the most important results of a job analysis are _____.

job descriptions and job specifications

The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work.

job enrichment

Bona fide occupational qualifications are most likely to be included in a(n) _____.

job specification

A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

mechanistic organization

A(n) _____ organization can be best defined as an organization that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

organic

The CEO of RNK Electronics believes that the first requirement of management is that it should make the fullest use of its members' capacities. Thus, every employee's job at RNK Electronics is as minimally defined as possible so that it shapes itself to the employees' special abilities and initiative. RNK Electronics most likely is a(n) _____.

organic organization

The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value.

organizational process

Functional departmentalization can be most accurately defined as:

organizing work and workers into separate units responsible for particular business operations or areas of expertise.

Bridget's Gift Store has four departments. These departments are grouped as flowers and gifts, cards and e-cards, Bridget's collectibles, and Photo albums and scrapbooks. Bridget's Gift Store most likely uses _____.

product departmentalization

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units

project teams

Spencer's Autotech Inc. is a car repair company. It maintains an employee involvement group to track the company's goals and performance metrics. This team would most likely:

provide advice to management concerning areas that needed change.

From a legal perspective, the two kinds of sexual harassment are _____.

quid pro quo and hostile work environment

_____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

reengineering

A manager who wants to give his team the highest amount of autonomy should select _____.

self-designing teams

A(n) _____ is defined as a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service.

semi-autonomous work group

Li works in the public relations department of GoodHealth Pharmaceutical Co. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Li has _____.

staff authority

Like most large U.S. hospitals, Good Faith Health Care Hospital spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy which treats the purchasing process of every product in the same manner. In other words, the purchasing manager of Good Faith Health Care Hospital engaged in _____.

standardization

PRO Pharma Corp. went bankrupt in the year 2009. In 2014, the CEO of PRO Laboratories established a project team and wanted it to help the company to become "the most valuable pharmaceutical company." In this scenario, the project team is given a(n) _____.

stretch goal

The _____ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same questions.

structured

The primary disadvantage of customer decentralization is:

that it leads to duplication of resources.

A drawback of virtual teams is that:

their members must learn to express themselves in new contexts.

The least amount of autonomy is found in ____.

traditional work groups

Which of the following approaches to job redesign entails more than simply providing variety in job tasks?

The job enrichment plan

In the stages of team development, a team first moves from growth to decline during the _____ stage.

de-norming

_____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

delegation of authority

ACST University is well known for the wide array of courses it offers. It offers courses in fine arts, humanities, science, and management. The university has dedicated divisions for each stream. In management terms, the university uses _____ to manage the different disciplines.

departmentalization

Nikolai & Sons Corp. is subdivided into organizational units called Nikolai & Sons Health Care, which provides general medicines for hospitals; Nikolai & Sons Professional, which provides office supplies for businesses; and Nikolai & Sons Consumer, which sells consumer goods. From this scenario, it can be inferred that Nikolai & Sons Corp. uses _____.

departmentalization

One of the disadvantages of job specialization is that it can lead to ____.

employee boredom

The amount of information a job provides to workers about their work performance best defines the term _____.

feedback

With _____ pay structures, there are big differences from one pay level to another.

hierarchical

In essence, reengineering changes organizations by ____.

increasing reciprocal interdependence

A military expert describes how the military forces are organized for operations as pooled interdependence. This means that each branch of the military that took part in the operation most likely:

independently contributed to the success of the campaign.

The library at a local community college is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are 15 librarians and 47 full-time library staff. One of the tools used in the organizational development of the library is to systematically move employees from one job to another in order to give them an opportunity to learn and use different skills. From the given information, we can infer that the library uses _____.

job rotation

Ravi works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This activity can be best categorized as a(n) _____.

line function.

Self-managing teams are different from semi-autonomous work groups in that team members:

manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.

The primary advantage of _____ is the fact that it allows companies to manage large, complex tasks efficiently by avoiding duplication.

matrix departmentalization

Except for the core business activities that they can perform better, faster, and cheaper than others, _____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

modular organizations

Group cohesion tends to be relatively strong at the ____ stage of team development.

norming

Which of the following is one of the stages that teams pass through as they develop and grow rather than decline?

performing

The three types of task interdependence are:

pooled, sequential and reciprocal

Acru Legal Corp. provides computer-assisted legal research as well as business research and risk solution services. Its ability to serve new Web-based customers was adversely affecting its customer service department after several small and midsize law firms with promising business opportunities had to wait 48 hours to have their Web accounts activated after signing up. Clearly, Acru Legal needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms. Acru Legal would most likely use _____ to radically change its business practices.

reengineering

An organization that rewards its team members through gainsharing is _____.

sharing the financial value of performance gains

A(n) _____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

simple matrix

A producer of mobile aerial work platforms rewards employees for the number of basic skills they can perform rather than for the jobs to which they are assigned. Prior to initiating this system, pay increases were based on a merit system. The merit system is still in effect; however, the new program emphasizes continued acquisition of new skills. The new program can be best categorized as _____.

skill-based pay

Teams are typically required when:

tasks require multiple perspectives

A research group is composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Given this information, it is can be inferred that the group is high in _____.

team diversity

The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____.

team diversity

Teams should NOT be used when:

there is no clear, engaging purpose.

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams.

As a result of their structures, matrix organizations automatically violate the principle of _____.

unit of command

A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with _____.

unity of command

The chain of command can best be defined as the:

vertical line of authority that clarifies who reports to whom throughout an organization.

According to the job characteristics model, _____ means pushing some managerial authority down to workers.

vertical loading

A(n) _____ can be best defined as an organization that is part of a network in which many companies share skills, costs, capabilities, markets, and customers to collectively solve customer problems or provide specific products or services.

virtual organization

Which of the following is the approach to managing interorganizational processes that can be best described as one which changes its composition depending on what an organization wants at the moment?

virtual organizations

A(n) _____ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes

work team