BMIS Chapter 2
Which of the following is a highly structured decision?
Granting credit to a customer
A ___ is a senior manager who oversees the use of IT in the firm.
CIO
Which of the following types of system would you use to manage relationships with your customers?
CRM
Which of the following is an example of a cross-functional business process?
Creating a new product
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?
DSS
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?
DSS
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?
DSS
Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface?
ESS
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
ESS
Which is the most important function of an enterprise application?
Enabling business functions and departments to share information
Which of the following is a firm's CPO responsible for?
Ensuring the company complies with existing data privacy laws
Which of the following is NOT a business benefit of collaboration?
Improved compliance with government regulations
Which of the following statements about Plan International's new human resources system, as described in the chapter case, is NOT true?
It took six months to implement a working system at Plan's international headquarters.
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management deacon making?
KMS
An ESS supports which of the following:
Long-range planning activities of senior management
Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution?
SCM
Which level of the organization is an ESS specifically designed to serve?
Senior management
Which of the following statements about collaboration is not true?
Successful collaboration can be achieved through technology regardless of the organization's culture or structure
Which of the following job categories is expected to experience the most growth over the next eight years?
Systems analysts
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?
TPS
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Time zones
All of the following job categories are expected to grow over the next eight years EXCEPT:
computer programmers
In __, digital technology and the Internet are used to execute the major business processes in the enterprise.
e-business
Using the Internet to buy or sell goods is called:
e-commerce
A(n) __ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
enterprise
Order fulfillment involves all of the following business processes EXCEPT:
making customers aware of the product
The term management information systems refers to a specific category of information systems serving:
middle management functions
The principal liaison between the information systems groups and the rest of the organization is a(n):
systems analyst
All of the following are examples of business intelligence systems EXCEPT a system that:
tracks the flows of materials in a factory
