BMT CHAPTER ONE REVIEW
What is an organization?
A group of individuals who work together to achieve the goals or objectives that are important to these individuals
What name is given to individuals who make decisions about the use of the organization's resources, and are concerned with planning, organizing, leading, and controlling the organization's activities so as to reach its objectives?
Managers
The manager of the Boston Red Sox notices that his outfield star, Fenway Fred, has gone hitless in his last ten at bats. Which management function is he performing?
controlling
All of the following are challenges that e-business managers must deal with EXCEPT employee distraction. cookies. privacy. time theft.
cookies
Job titles such as sales manager, loan officer, and store manager are usually given to
lower-level or first-line managers.
Which of the following characteristics relates to human resources managers?
managers concerned with developing and carrying out systems that are used to make decisions about employees such as selection, training, and compensation
What are lower or first-line managers?
managers concerned with the direct production of items or delivery of service
All of the following are characteristic of management in a large corporation EXCEPT
managers play almost every role in the organization.
When the manager of the accounting department has the knowledge to answer his employees' questions about current tax regulations, he is displaying
technical skills
Which of the following characteristics best relates to resources?
people, equipment, finances, and data used by an organization to reach its objectives
When a manager engages in activities that involve interacting with others who may be external or internal to the organization, and at the same or different level as the manager, he or she is performing
An interpersonal role.
The management professor who actually followed managers for several days and took detailed notes about the purpose of all their activities was
Henry Mintzberg
What name is given to activities that deal primarily with the allocation of resources in order to reach organizational objectives?
Decisional roles
When the manager calms the anxiety of her salespersons after the loss of an important customer, she is performing what managerial role?
Disturbance handler
When the manager designs and implements changes within a work group to improve productivity, he or she is performing what managerial role?
Entrepreneur
The group of managers that is concerned with the value of the assets of the organization and the wisdom of investment strategies is
Finance Managers
What term describes managers who focus on obtaining the money needed for the successful operation of the organization and using that money in accordance with organizational goals?
Finance managers
In your job as manager of human resources for Homer's Humongous Heroes, Inc., you carry out all the performance appraisals of employees, as well as give out all the gold watches at the annual retirement dinner. What general managerial role category do your actions fall into?
Interpersonal
You own a munitions plant, and you decide that your middle managers are insensitive to employees' needs. You send them all out for two weeks of sensitivity training. You are sensitive to what skill deficiency that they have?
Interpersonal
You manage a group of five production-line employees and you (a) conduct their annual performance appraisals with them individually, and (b) meet with them as a group to discuss the new performance-appraisal process you are initiating. Which of Mintzberg's ten management roles have you played?
Leadership, disseminator, entrepreneur
A set of activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment
Management
Which of the following refers to managers who develop promotional strategies and make decisions about how to implement those strategies?
Marketing managers
What name is given to managers who receive broad statements of strategy and policy from upper-level managers and develop specific objectives and plans?
Middle managers
When a manager seeks information to detect problems or opportunities, obtain general knowledge about the work situation, and make necessary changes, he or she is performing what managerial role?
Monitor
In firms that are large enough to have specialization, upper managers spend most of their time performing which functions?
Planning and leading
Which of the following characteristics relates to organizational culture?
The values, norms, and artifacts shared by members of an organization
You determine that a robot welder is malfunctioning on your assembly line because final inspection has revealed a loose connection in every weld made by the robot. What specific management skill have you displayed?
Problem analysis
What name is given to managers who schedule and monitor the work process that turns out the goods or services of the organization?
Production and operations managers
You redivide your office area at the Wausau Washer Works so that five employees who were formerly fighting constantly over space now get along famously. They praise you for taking the initiative to reallocate the space. Which of Mintzberg's ten management roles have you played?
Resource allocator, disturbance handler
When a manager performs a set of similar, organized activities that serve a specific purpose for the organization, he or she is performing a management
Role
______ refers to an organization's obligation to maximize its positive impact and minimize its negative impact on society.
Social responsibility
Which of the following characteristics relates to technical skills?
The intellectual abilities to process information and make accurate decisions about the work group and the job tasks
Your boss assigns you three projects simultaneously, but you finish them all on time, despite a headache. What specific management skill have you displayed?
Tolerance of stress
What term describes managers who spend most of their time planning and leading because they make decisions about the overall performance and direction of the organization?
Upper managers
Effective use of an organization's resources means
achieving the intended result
When Henry Mintzberg referred to the manager as the "nerve center" and the "focal point" in his or her organization, he was talking about the manager in
an informational role.
When John Scully, former CEO of Apple Computer, said, "The issue is how do I get all the information I want without getting all the other junk that is out there," he was talking about
appropriate information processing
Your boss again asks you to complete three projects simultaneously, but you tell him the last time he did this you got a headache. You ask him to assign you one at a time, and he agrees. What specific management skill have you displayed?
assertiveness
All of the following are main components of an organization's culture EXCEPT
behavior
You are the CEO of your company and you take a sabbatical for a week and spend your time exclusively on developing a five-year strategic plan. The management skills you use to do this are
conceptual
Formal classes in management seem to be of great help in the development of a management student's
conceptual and analytic skills.
The manager makes a decision about a course of action after analyzing several options. He or she is using
conceptual skills
When a manager reasons well, processes information intelligently, and evaluates which strategic option is potentially most profitable, he or she is displaying
conceptual skills
When your company, Powerful Personal Computers, lays out five million dollars to hire away a woman from a soft-drink firm as your new CEO, it is a good bet that you are paying these big bucks for her
conceptual skills
Which of the following refers to the intellectual abilities to process information and make accurate decisions about the work group and the job tasks?
conceptual skills
Your managerial planning group meets for a happy and harmonious hour, under your direction, and you decide on a price penetration strategy for your new blender. What specific management skill have you used?
cooperativeness
When a manager gathers and uses information to make a choice about how an organization's resources will be used, he or she is engaging in
decision making
You develop a new method of assembling cardboard boxes at the Carlton Cardboard Box Company that requires two new computerized box-gluers but saves the firm a thousand square feet of space. What general managerial role category do your actions fall into?
decisional
As defined in the text, organizations are groups of individuals who work together to achieve
goals and objectives important to them
accomplishing the objectives with a minimum of resources
efficient
When a manager presents a trophy at an awards banquet for her company's employees, she is acting as a
figurehead
Which of the following refers to organizations owned either privately by one or more individuals or publicly by stockholders?
for profit companies
An activity that seems to be important for the effective performance of all the major management functions is
gathering and processing appropriate information.
The grouping of management skills into the categories of conceptual, technical, and interpersonal is sometimes given the label of
general skills.
What is meant by leading?
influencing others' activities to achieve set goals
What term describes activities--including reporting, preparing data analyses, briefings, delivering mail, emailing, websites, and making telephone calls--that focus on data important for the decisions the manager needs to make?
informational roles
Because the bulk of your employees at the Potentially Profitable Pizzeria are high school students working part-time for $5 an hour, you create a set of monthly cash awards for the students who deliver pizza both swiftly and safely. In terms of the major management functions, you are primarily
leading
A pressure faced by many nonprofit organizations that is typically not faced by a for-profit organization is that
many groups of individuals have a major influence in setting its goals.
You create an organization owned by your community, Fernwood, to offer organized baseball activities for Fernwood's citizens. The odds are good that you have created a
nonprofit organization
IBM has recently rearranged various administrative divisions and departments. This activity can be classified into which major management function?
organizing
What name is given to the activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans?
organizing
What term describes determining what the organization will specifically accomplish and deciding how to accomplish these goals?
planning
Lower-level or first-line managers are usually most concerned with
preparing reports for the board of directors.
The all-expenses-paid trip to Belgium that Colorado-based sustainable brewery New Belgium offers to 5-year employees is an excellent example of an organization's
rites and rituals
You own the Potentially Profitable Pizzeria in Pochohantas, Pennsylvania, and you and your managers decide that it is critically important to deliver high-quality hot pizza to customers within a five-mile radius within 25 minutes. You and your managers are
setting organizational goals and objectives.
What is meant by interpersonal skills?
skills such as communication, listening, conflict resolution, and leading that are necessary to work with others
All of the following are usually included in the classification of major management functions EXCEPT planning. organizing. leading. staffing.
staffing.
An important determinant of the knowledge and skills that an organization's managers must possess is
the industry the company operates in.
Which of the following characteristics relates to controlling?
those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives
You are an entrepreneur who has started a small publishing company. Your only employee is a part-time secretary. The levels of management that you must perform or spend time on are
upper, middle, and lower-level.