BMT EXAM

INSTEAD OF RELYING ON YOUR NEW POWER TO BRING RESULTS. YOU SHOULD FOCUS ON ESTABLISHING YOUR CREDIBILITY. WHICH COMPNENTS CAN HELP YOU ESTABLISH THIS CREDIBILITY ?

BY DEMONSTRATING CHARACTER, BY HAVING MANAGERIAL COMPETENCE , BY USING INFLUENCE

WHICH OF THE FOLLOWING IS NOT INCLUDED IN THE DECISION MAKING PROCESS

VERIFYING THAT YOU MADE THE RIGHT DECISION

WHEN ANALYZING AN ACTION PLAN. WHAT QUESTION SHOULD YOU ASK YOURSELF THREE TIMES?

WHY

You can correctly establish your authority by

start small, co-opting employees, provide autonomy .

Great rapport is about comfortable, positive interactions______

that support the production of quality work .

You sell an innovative package of sales coaching videos. If you want to have customers buy your package, what must you understand?

the major risks your customer is facing in reaching its sales goals

Being fair means you treat people the same by creating a positive and transparent workplace, but you also treat them differently based on

their performance and their needs .

Which vocal habits are trust busters?

upspeak, fillers, and fast talking

A person on your team at work seems to be really positive and wants to help others, but he doesn't have a strong background in your field. Which component of trust does this individual most clearly demonstrate?

warmth

When do you know that you have broken down a problem sufficiently?

when solutions begin to become obvious

PROJECTING IS WHEN

you think others think the same as you about a particular issue .

You were given a deadline to complete a task for your team, and as you arrive at your weekly meeting you realize that you never managed to finish your assignment. As the meeting goes along, you are asked for an update on your progress. Which of these statements is most helpful in rebuilding trust?

"I totally messed this up, team. I am so sorry. I am making this my top priority for the rest of the week, and from now on I will have my assignments listed in both my calendar and my to-do list. I'll work from home for a few hours if I cannot get this wrapped up at the office so we can get back on track."

You are giving a presentation to some high level executives. Which of the following sentences would be most appropriate for you to speak in order to communicate that you are trustworthy?

"We have had success with our new sales program. It's time to take it to the next level."

When a mistake is made, it's important to ask yourself _____.

-What can be done to prevent something like this in the future? -It actually a mistake, or am I just overreacting? -Why did it happen?

What reason do many people give for not delegating?

-other people might not do a good job -it seems risky to do things a new way -it's a hassle to explain tasks to someone else

THE BRANCH MANAGER MUST REVIEW AND INITIAL THE DEPOSIT LOG ON THE___ DAY OF THE FOLLOWING MONTH TO VERIFY THERE ARE NO DISCREPANCIES

1

PER POLICY ALL STAFF MUST ANSWER THE TELEPHONE BY THE ____ RING

3

THE TOTAL BRANCH PHYSICAL CASH LIMIT DURING THE DAY IS:

4,000 AT ALL TIMES

WHAT SCORE IS NECESSARY TO PASS YOUR AUDIT

70%

THE LBM SUPPRESION LIST IS THE DOCUMENT YOU NEED TO REFER TO SEE WHICH ACCOUNT CHARACTERISTICS ARE REMOVED FROM LBM CAMPAIGNS CENTRALLY

A LACK OF ADEQUATE RESOURCES AND PERSONNEL TO MANAGE THE FLOW OF DATA

WHAT CAUSES INFORMATION OVERLOAD

A LACK OF ADEQUATE RESOURCES AND PERSONNEL TO MANAGE THE FLOW OF DATA

What's the recommended strategy for dealing with a complex problem that has no obvious solution?

Break the problem down into smaller, more solvable pieces.

Sometimes mistrust is a factor of our own personality. How can you become more trusting?

Challenge yourself when you assume people are up to no good. Maybe they're having a rough day.

Which choice is the best way to show your concern for others?

Check in with a co-worker who recently travelled on vacation to see how the trip went.

As a new co-worker of a virtual team, what should you be prepared to do?

Communicate on a variety of topics, share time-zone burden, and rotate power.

THE GL REPORTS ARE FOUND IN

GOLDVISION

WHICH OF THE FOLLOWING CAN BE A CHALLENGE TO GAINING FULL TEAM PARTICPATION TO TEAM GOALS AND OBJECTIVES

DIVERSITY, PERSONALITY DIFFENCES, SELF INTEREST, SOCIALIZING

What is the first step when delegating to your employees?

Determine what they're already working on, and see how the new task you're assigning fits in.

Your company sells sales-tracking software. If you want to demonstrate to your customers that you understand their objectives and problems, which question should you ask?

Do your salespeople have trouble keeping track of their monthly commissions?

EXTRINSIC MOTIVATORS ARE

ENTICEMENTS EXTERNAL TO THE INDIVIDUAL

As a leader, you'll likely need a lieutenant, a reliable collaborator and go-to person. What role should this lieutenant fill?

Each of these answers correctly identify aspects of a productive lieutenant role.

All of the following are true of accountability, except what?

Entry-level workers must set the tone and expectations of accountability.

ACCORDING TO THE CHECK STUB POLICY VOIDED CHECKSTUBS SHOULD BE KEPT IN THEIR OWN FILING SYSTEM

FALSE

ACCORDING TO THE REPOSSESION APPROVAL AND ASSIGNMENT POLICY, IT IS THE AM'S RESPONSIBILTY TO VERIFY ALL DOCUMENTS HAVE BEEN ACCURATELY ATTACHED TO THE ACCOUNT IN CIM

FALSE

IN ADDITION TO THEIR OWN RESULTS AN INDIVIDULA CONTRIBUTOR IS ALSO REPONISBLE FOR THE RESULTS OF THEIR EMPLOYEES

FALSE

INDIVIDUAL CONTRIBUTERS TYPICALLY HAVE LESS FREEDOM THAN A MANAGER OF OTHERS

FALSE

IT IS THE POLICY OF THE MARINER FINANCE THAT ALL INTERAL LEGAL COUNSEL BE SUBMITTED THROUGH A DUE DILLIGENCE PROCESS PRIOR TO ASSIGNMENT OF ACCOUNTS FOR COLLECTION OR OTHER LEGAL REPRESENTATION

FALSE

REFUSING TO TAKE DIRECTION FROM A TEAM LEADER INDICATED POOR COMMUNICATION

FALSE

TEACHING YOUR DIRECT REPORTS HOW YOU WANT THEM TO DO THEIR JOBS WILL HELP YOU WHEN YOU FIND YOURSELF TAKING ON TOO MUCH WORK

FALSE

THE ACE INCENTIVE PLAN IS BASED ON CONVERSATIONS, NET PORTFOLIO GROWTH, GROSS DELIQUENCY

FALSE

THE CENTRAL APPROVAL OFFICE IS A "DEALER ONLY" APPROVAL CENTER THAT IS OPEN 6 DAYS A WEEK FOR RETAIL DEALER APPROVALS AND SUPPORT

FALSE

THE PAID AHEAD QUEUE INCLUDES ACCOUNTS THAT ARE DUE 3 OR MORE MONTHS IN THE FUTURE AND HAVE NOT BEEN PAID IN THE LAST 90 DAYS

FALSE

THE RATE AND TERMS AVALIABLE TO DEALERS DEPEND UPON FACTORS SUCH AS VOLUME AND CURRENT FINANCING OPTIONS

FALSE

The main elements of effective feedback include be specific, positive, deliver the right amount, own the feedback .

Great feedback isn't just honest. It is, at a minimum, specific, positive, in the right amount, and owned.

A useful communication tip with your team is, "When in doubt, reach out ."

It is smart to err on over communicating a little instead of under communicating a little.

WHICH OF FOLLOWING IS A MISTAKE THAT NEW MANAGER OFTEN MAKE?

NOT ASKING FOR HELP, TAKING ON TOO MUCH WORK, PROJECTING A LACK OF CONFIDENCE

WHICH OF THE FOLLOWING IS NOT A STRATEGY TO HELP CONVERSE WITH A NEW CONTACT?

PREPARE A LIST POLITICAL OR RELIGIOUS QUESTION TO ASK

WHICH STATEMENT IS NOT TRUE ABOUT SURPRISE CASH COUNT PROCEDURES? SURPRISE CASH COUNTS SHOULD BE CONDUCTED?

PRIOR TO THE START OF BUSINESS

WHICH OF THE FOLLOWING ARE TACTICS THAT CAN BE USED WITH AN EMPLOYEE WHO IS MOTIVATED BY CAREER DEVELOPMENT

PROVIDE OPPORTUNITIES FOR JOB ROTATION, PROVIDE TRAVEL OPPORTUNITIES RELATED TO WORK, PROVIDE ONGOING TRAINING SOURCES, PROVIDE LEADERSHIP RESPONSIBILITES

WHEN A TRADITIONAL CREDIT HISTORY DOES NOT EXIST. ALTERNATIVE CREDIT HISTORIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

RENTAL PAYMENT HISTORY, CABLE PAYMENT HISTORY, CELL PHONE PAYMENT HISTORY

WHICH OF THE FOLLOWING ARE NOT IN THE REPORTS SECTION OF POLICY AND PROCEDURE

ROA

INCOME CAN INCLUDE:

SALARIES, SELF EMPLOYMENT INCOME, NET RENT INCOME, COURT ORDERED PAYMENT

AT THE END OF THE HIRING PROCESS, THE BRANCH MANAGER MUST DISCUSS THE SALARY AND CONFIRM THE START DATE WITH THE CANDIDATE. ONCE THE CANIDATE AGREES, THE HIRING MANAGER MUST STATE THE FOLLOWING TO THE CANDIDATE

THE OFFER IS CONTINGENT BASED UPON ALL BACKGROUND CHECKS COMING BACK CLEAR

ALL CASH DRAWER OVERAGES AND SHORTAGES MUST BE REPORTED TO THE HELPDESK

TRUE

BASED ON OUR CREDIT LIMITS POLICY, ONCE THE APPROVAL PROCESS HAS BEEN COMPLETE; A COPY OF THE APPROVAL LIMITS MUST BE KEPT BY THE AVP, BRANCH MANAGER AND THE INDIVIDUAL HOLDING CREDIT AUTHORITY

TRUE

BENEFITS SHOW THE CUSTOMER HOW A FEATURE WILL HELP THEM

TRUE

BOTH INTERNAL AND EXTERNAL FACTORS CAN CAUSE PEOPLE TO WANT TO ACHIEVE GOALS AND DO THEIR BEST

TRUE

BRANCH ACE PEER GROUPS ARE RANKED BY ROA

TRUE

BRANCH MANAGER RESPONSIBILITES WHEN IT COMES TO DEALER DEVELOPMENT INCLUDE: MARKET MAINTENCE, MARKET DEVELOPEMENT AND MARKET KNOWLEDGE

TRUE

CUSTOMERS SHOULD BE ESCORTED TO AND FROM THE LOAN CLOSING BOOTH

TRUE

INFORMATION SYSTMES SECTION IN BRANCH OPERATIONS CONTAINS THE POLICY FOR ITEMS LIKE EMAIL, CASH AND CHECKS AND COMPUTERS

TRUE

INSTALLMENT LOANS WITH 3 OR FEWER REMAINING PAYMENTS MAY BE ELIMINATED FROM THE MONTHLY DEBT CALCULATION

TRUE

If you'd like to delegate to someone else's employee, you should confer with them first.

TRUE

PRIOR TO RELEASING CHECKS TO A CUSTOMER AT LOAN CLOSING, THE LOAN CLOSER MUST COMPLETE THE LOAN CLOSER SECTION ON THE DIRECT LOAN CHECKLIST AND VERIFY THAT EACH OF

TRUE

SUSAN ACCIDENTALLY SHREDDED A CUSTOMERS VERIFICATION ITEM PRIOR TO SCANNING INTO FILE SERVICES. PER THE CONFIDENTIAL INFORMATION POLICY, SUSAN MUST GET APPROVAL FROM MANAGEMENT TO ACCESS THE SHRED-IT BIN AND MUST HAVE ANOTHER EMPLOYEE PRESENT TO GET THE INFORMATION OUT OF THE BIN

TRUE

THE BRANCH MANAGER IS REQUIRED TO HAVE A FINAL CHARGEOFF REVIEW WITH RECOMMENDATION ON THE ACCOUNTS BY THE 10TH OF THE MONTH THE ACCOUNT ROLLS 180 DAY DELINQUENT

TRUE

THE MAXIMUM BRANCH MANAGER QUARTERLY ACE PAYOUT IS 85% OF THE INDIVIDUAL EMPLOYEE PAYOUT

TRUE

THE TONE AND PACE OF YOUR WORDS CAN AFFECT THE CUSTOMERS COMFORT

TRUE

TO BE EFFECTIVE, BUSINESS PROFESSIONALS MUST DAILY SORT, FILTER , AND EMPLOYEE STEADY STREAMS OF INFORMATION FROM ANY NUMBER OF SOURCES

TRUE

YOUR POWER AS A MANAGER DERIVES FROM YOUR ABILITY TO ESTABLISH CREDIBILITY WITH OTHERS

TRUE

How does language most importantly interact with understanding your customers' roles in their organizations?

The language you use will provide maximum engagement and impact for the questions you ask your customers.

How can you best demonstrate empathy with prospects and represent yourself as a credible source of solutions for their problems?

Uncover the message your prospects are telling their customers.

Jean-Pierre gathered and read as much information as he could find regarding the steel industry. When he makes a sales call on Quantum Steel in Berlin, what will he be qualified to ask?

questions regarding Quantum's position in the steel industry marketplace

To keep your projects on track, it's useful to set up _____.

regular check-ins .

Accountability represents an external force. What internal force relates to doing what's right even when you're not being watched?

responsibility

When you're hiring someone you can delegate to, make sure you

set aside 2-8 weeks to train them properly .

You are chatting with a new coworker you have never met before, and notice that he has his arms crossed as you speak. Is this person trustworthy?

You can't tell yet.

You start on a new project that seems very similar to previous work you've done. You immediately dive in and proceed as you have done before. Why is your bold start probably a mistake?

You should take time to think critically about the scope of the project.

What best describes someone who uses nonverbal cues to exude warmth and competence?

Your boss nods and makes eye contact while listening, has excellent posture, and carries herself with confidence.

Your goal as a new boss should be to form what type of relationship with your employees?

a positive and professional relationship

All of the following are examples of consequences for failing to deliver, except _____.

a review of past accomplishments

New managers sometimes face resentment. If so, they should

be proactive, meet privately, state your observations, share your expectations .

Your team has completed writing recommendations for solving a major problem in your business unit. How can you make implementation go smoothly?

by anticipating unintended consequences

During the critical thinking process what's the first thing you should consider?

causes

A team needs to know what results, processes, scope, and _____ they are being held accountable to.

deliverables

When you're delegating to others, it's best to provide minimal guidance and let them figure it out on their own.

false

To create a culture of accountability, you must determine key behaviors that you want, communicate those values, and then _____.

identify the small daily actions you want to see

All of the following are true about authenticity for new managers, except:

is dangerous because work is supposed to be impersonal