bogar management test 2
_____ is the phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus. a)Goal displacement b)Domination c)Intuition d)Groupthink e)Brainstorming
groupthink
Outplacement is a)recruiting from external sources. b)hiring from external applicants. c)an illegal activity under the WARN Act of 1989. d)dismissing people from the company. e)helping dismissed workers find employment elsewhere.
helping dismissed workers find employment elsewhere
______ training is designed to introduce new employees to their jobs and the company, and to familiarize them with policies, procedures, culture, and the like. a)Diversity b)Team c)Orientation d)Performance e)Management
orientation
The _________ prohibits discrimination in employment based on race, sex, color, national origin, and religion. a)Fair Labor Standards Act of 1938 b)Immigration Act of 1924 c)Family and Medical Leave Act (1993) d)Americans with Disabilities Act (1990) e)Civil Rights Act of 1964
Civil Rights Act of 1964
_____ is the legal concept that an employee can be terminated for any reason. a)Plausible termination b)Employment-at-will c)Downsizing d)Outplacement e)Terminal validity
Employment-at-will
Coordination by plan deals with establishing common routines and procedures that apply uniformly to everyone. T/F
F
In collective bargaining, workers are paid while they are on strike. T/F
F
Raj wanted to promote a hard-working administrative assistant, Anne, to an administrative management position. When Raj talked to his boss, Don, about this, Don said, "Raj, this might be tricky. Make sure that you carefully and thoroughly discuss this with the human resources department. Right now, Anne is an hourly employee, and she earns time-and-a-half pay for overtime. Promotion of Anne to a management position may place her in a labor category that is exempt from overtime pay requirements under the _______________. We have to make sure that we are not in violation of the law and that Anne is completely aware and supportive of the change in status." a)Americans with Disabilities Act b)Pregnancy Discrimination Act c)Family and Medical Leave Act d)Fair Labor Standards Act e)Equal Pay Act
Fair Labor Standards Act
In the context of the planning process, _____ are the targets or ends a manager wants to reach. a)goals b)plans c)scenarios d)strategies e)contingencies
Goals
_____ plays a vital strategic role as companies attempt to compete through people. a)Organizational strategic planning b)Human resource management c)HRM environmental scanning d)Human resources planning e)Professional development
Human resource management
_______ is a system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process as they are needed. a)Mass production b)Offshoring c)Crowdsourcing d)Continuous process e)Just-in-time
Just in time
Jim's manager and mentor, Naomi, helped Jim develop his first business plan. Naomi said, "Jim, one of the most powerful tools that you can use in developing a strategic plan for your division is to analyze the external environment and your internal resources. I will help you formulate this strategy by using a technique called a)the BCG matrix." b)SWOT analysis." c)benchmarking." d)diversification." e)vertical integration."
SWOT analysis
What is the role of business incubators? a)They provide new and small businesses with information silos. b)They protect consumers from fraud. c)They provide enhanced wellness benefits to employees of large businesses. d)They provide a protected environment for new and small businesses. e)They provide opportunities for exponential growth without competition.
They provide a protected environment for new and small businesses.
In brainstorming, a)a group is encouraged to say anything that comes to mind, except to criticize other people. b)a time pressure is necessary to enhance creativity. c)total and consistent agreement among group members can be useful. d)innovative ideas must lead to immediate payoffs. e)a task-related conflict cannot hurt performance.
a group is encouraged to say anything that comes to mind, except to criticize other people.
In a(n) _____ organization, important decisions usually are made at the top. a)informal b)centralized c)flat d)organic e)decentralized
centralized
_____ is the expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance. a)Unity-of-command b)Accountability c)Job specialization d)Mutual adjustment e)Span of control
accountability
Ed, department head at ELS Corporation, contacted his human resources manager, Amanda, to inform her of his need to lay off six workers due to a slowdown in business. After Amanda reviewed Ed's information, she met with him and said, "Ed, this is a problem. You manage a department of 120 staff, and all six of the workers that you plan to lay off are white male hourly employees over the age of 60 years. This may be viewed as discriminatory because of the a)workers' protection under affirmative action requirements." b)workers' exempt status under the Fair Labor Standards Act." c)adverse impact." d)employment-at-will concept." e)violation of the Worker Adjustment and Retraining Notification Act."
adverse impact
Connor complained to his fellow division manager, "Amber, our company is bogged down with cumbersome bureaucratic requirements. We must convince our executive leadership that we need to act fast to meet customer needs and to respond to other outside pressures! We need to correct past mistakes quickly and prepare for an uncertain future! We must respond to threats and capitalize on opportunities! We must place a premium on ______________!" a)agility b)size c)TQM d)formalization e)delegation
agility
The Equal Pay Act (EPA) of 1963 a)allows differences in pay in the case of a seniority system or merit system. b)requires employees to pursue workplace safety. c)states that pregnancy is a disability. d)protects private pension programs from mismanagement. e)requires employers to provide health insurance to their employees.
allows differences in pay in the case of a seniority system or merit system.
Managers who use the method of optimizing to make their decisions will attempt to choose a)the first minimally acceptable alternative. b)from those alternatives that have known results. c)the least expensive alternative. d)the alternative that produces the least conflict. e)an alternative that achieves the best possible balance among several goals.
an alternative that achieves the best possible balance among several goals
Pete, a human resource intern, was given an assignment by his manager that meant he must obtain information from other departments to complete it, but some departments refused to share information with an intern. Pete was frustrated because he did not have the power to get the information he needed. In the context of this situation, Pete's manager made the mistake of a)delegating inappropriate tasks to an intern. b)assigning responsibility without delegating adequate authority. c)"passing the buck" for Pete's performance. d)becoming accountable for Pete's work. e)overestimating Pete's capabilities.
assigning responsibility without delegating adequate authority
When organizations have more people than they need, they can use _____ to reduce the surplus if they have planned far enough in advance. a)attrition b)promotion c)outsourcing d)job specifications e)job analysis
attrition
A(n) _______________________ interview explores what candidates have actually done in the past. a)situational b)contingency c)behavioral description d)unstructured e)nondirective
behavioral description
In the context of delegation, a problem faced by a subordinate in carrying out a delegated task is a)having the power to take corrective action. b)being given more responsibility than authority. c)depending on autonomy rather than close supervisory control. d)eliminating any opportunity for creativity. e)having to report to the manager about the status and quality of performance.
being given more responsibility than authority
The psychological bias known as illusion of control refers to a a)decision bias influenced by the way in which a problem or decision alternative is phrased or presented. b)belief that one can influence events even when one has no influence over what will happen. c)bias weighting short-term costs and benefits more heavily than longer-term costs and benefits. d)condition that occurs when a decision-making group loses sight of its original goal and a new, less important goal emerges. e)phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus.
belief that one can influence events even when one has no influence over what will happen
EatWell Inc., a chain of sub shops, periodically compares the quality of its food and service with its competitors in order to continually improve its performance. This corporate strategy is known as a)brainstorming. b)diversification. c)benchmarking. d)vertical integration. e)horizontal integration.
benchmarking
The goal of _________ is to thoroughly understand the "best practices" of other firms and to undertake actions to achieve better performance and lower costs. a)satisficing b)benchmarking c)organizing d)competition e)SWOT analysis
benchmarking
Syd works as a technician for a large manufacturer of biomedical equipment. He has discovered a technique to produce composite materials more efficiently. The company encourages its employees to pursue new ideas on company premises. Syd's company supports a)bootlegging. b)skunkworks. c)spin-offs. d)delegation. e)corporate espionage.
bootlegging
A(n) _____ describes all the elements involved in starting a new venture. a)business plan b)control system c)value chain d)initial public stock offering e)organization chart
business plan
Elena, a manager, has a new project idea. Before she begins building support for her idea, she begins by __________, which is explaining the idea to her boss to get his approval to seek wider support. a)making cheerleaders b)bootlegging c)horse trading d)clearing the investment e)getting the blessing
clearing the investment
_________ is the first step toward building organizational support for an idea that involves explaining the idea and seeking approval to look for wider support. a)Making cheerleaders b)Bootlegging c)Horse trading d)Clearing the investment e)Getting the blessing
clearing the investment
An advantage of delegation is that it a)allows managers to exercise close supervisory control. b)helps managers to escape their own responsibilities. c)conserves managers' most valuable asset—their time. d)increases managers' influence over their subordinates. e)makes subordinates less responsible and accountable.
conserves managers most valuable asset- their time
"The dam is on the verge of failing, and the downstream residents are in danger!" cried the on-scene reporter. Tamara Johnson, the power plant manager, replied, "Stay calm. We implemented the emergency protocol over 24 hours ago, and we have evacuated all potentially affected residents." The emergency protocol is an example of a ________ plan. a)strategic b)single-use c)standing d)contingency e)SWOT
contingency
Trident Sports Inc. manufactures and distributes athletic wear, sporting equipment, and protective sports gear worldwide. They are departmentalized based on products sold to professional athletes, products sold to people who pursue sports only for leisure, and products sold to sports teams. Which approach to departmentalization does the company follow? a)geographic b)functional c)matrix d)customer e)product
customer
In _____ organizations, more decisions are made at lower levels of management. a)tall b)formal c)mechanistic d)decentralized e)narrow
decentralized
In the context of common management challenges, leadership deteriorates into micromanagement when entrepreneurs fail to a)train a successor. b)monitor financial performance. c)delegate work. d)enjoy work. e)adapt to an information silo.
delegate work
A company has developed a new cell phone that will be targeted at developing countries. It is estimated that the demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct a(n) a)market search. b)utilization survey. c)demand forecast. d)inventory calculation. e)recruitment drive.
demand forecast
When a software company developed a new phone, it determined how many production and marketing employees would be required for the launch. The company was involved in a)demand forecasting. b)outplacement. c)performance appraisal. d)job analysis. e)training and development.
demand forecasting
Patrick told his boss, "Unless we invest in new technology, such as computer-integrated manufacturing (CIM), we will not be able to deliver more high-variety and high-volume products. With CIM, we will have computer-aided ____ and computer-aided ____, so that the work of our engineers and factory workers will be more in sync." a)purchasing; shipping b)design; manufacturing c)design; shipping d)purchasing; manufacturing e)ordering; manufacturing
design; manufacturing
In an effort to combat groupthink and an overall lack of creativity, the group leader assigned Lucy the job of criticizing ideas, for the sake of argument, throughout the meeting. Lucy is playing the role of a a)maximizer. b)devil's advocate. c)dialectic. d)strategic planner. e)dominator.
devil's advocate
_______ training focuses on identifying and reducing hidden biases against people with differences and developing the skills needed to manage. a)Ethnicity b)Team c)Group c)Diversity d)Needs
diversity
Carl wanted the advantage that comes with the collective wisdom of a management team participating in a decision. Carl's division had to decide if solar panel, wind turbine blade, or battery power research would be its next major investment. He brought together his managers in a meeting; however, Shinichi, used his strength of character and oratory skills to push for solar panel research. Unfortunately, the other managers were quiet, and Shinichi managed to overpower them with his views. Given the dynamics of the meeting and its outcome, _______ had prevented Carl's meeting from achieving what he had hoped it would. a)groupthink b)satisficing c)domination d)devil's advocacy e)goal displacement
domination
The stage for building support for an idea, or ___________, means guaranteeing a project's technical and political feasibility, often with a formal presentation to higher management. a)cheerleading b)bootlegging c)horse trading d)clearing the investment e)getting the blessing
getting the blessing
Five executives attended a meeting that was being held at the company. A decision needed to be made about the following year's marketing campaign. Sam, an outspoken and aggressive person, insisted that his ideas be followed because there could not be a better alternative. No one else contributed to the discussion, and Sam's views were accepted. This group discussion suffered from a)groupthink. b)domination. c)satisficing. d)brainstorming e)goal displacement.
domination
_____ refers to laying off large numbers of managerial and other employees. a)Downsizing b)Outplacement c)Employment-at-will d)Termination e)Recruitment
downsizing
Fred received an offer of employment from Major Walker, his potential supervisor at the Department of Defense, contingent upon Fred's successful passing of a _______________. When he called Major Walker to ask about this requirement, Major Walker said, "Fred, it is a frequently used as part of the employee selection process. Many federal agencies and private U.S. employers use it." a)drug test b)background check c)reference check d)personality test e)integrity test
drug test
A provision of the 1938 Fair Labor Standards Act is that a)employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs. b)discrimination in employment based on race, sex, color, national origin, and religion is prohibited. c)employment discrimination against people with disabilities is prohibited. d)equal opportunity clauses are required in federal contracts. e)unpaid leave is required for medical or family needs.
employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs.
The planning stage involves a)ensuring the availability of the right number and types of people. b)determining appropriate automation methods. c)training of hired individuals. d)determining the pay scales of employees. e)evaluating the results of implemented programs.
ensuring the availability of the right number and types of people
Choose the statement that is true of entrepreneurship. a)Any entrepreneur with a good idea can raise venture capital. b)Entrepreneurs are their own bosses and independent. c)Entrepreneurs "get rich quick" and enjoy a lot of leisure time. d)Entrepreneurs take careful, calculated risks and are not afraid to act on those decisions. e)If an entrepreneur is talented, he or she will quickly succeed.
entrepreneurs take careful, calculated risks and are not afraid to act on those decisions
______ is the pursuit of lucrative opportunities by enterprising individuals under conditions of uncertainty. a)Entrepreneurship b)Sugging c)Bootlegging d)Skunkworks e)Incubation
entrepreneurship
The final stage in the human resources planning process involves a)evaluating the activities conducted to ensure that they are producing the desired results. b)discharging employees ineffective at realizing organizational goals. c)restarting the entire process. d)evaluating the decisions made for legal compliance. e)distributing compensation adjustments.
evaluating the activities conducted to ensure that they are producing the desired results.
In the context of the vertical structure of a firm, a wide span of control builds a _____ organization with few reporting levels. a)flat b)centralized c)tall d)bureaucratic e)formal
flat
Managers must _____ the supply of labor, which refers to how many and what types of employees are available. a)evaluate b)recruit c)forecast d)train e)create
forecast
______ is an entrepreneurial alliance between an innovator who has created at least one successful store and wants to grow and a partner who manages a new store of the same type in a new location. a)Franchising b)An initial public offering c)Bootlegging d)The subscription model e)The affiliate model
franchising
As vice president of human resources at Lodge Corporation, Paul enjoys working alongside his peer vice presidents, largely because they all have different skills and all manage different parts of the organization, including research, engineering, production, construction, procurement, and finance. Lodge Corporation is a(n) _____________ organization. a)functional b)divisional c)matrix d)network E)organic
functional
As vice president of human resources at Lodge Corporation, Paul enjoys working alongside his peer vice presidents, largely because they all have different skills and all manage different parts of the organization, including research, engineering, production, construction, procurement, and finance. Lodge Corporation is a(n) _____________ organization. a)functional b)divisional c)matrix d)network e)organic
functional
In a _____ organization, jobs (and departments) are specialized and grouped as production, marketing, human resources, research and development, finance, accounting, and so forth based on the skills they require. a)divisional b)network c)matrix d)functional e)projectized
functional
In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control. a)gainsharing plans b)individual incentive plans c)stock plans d)profit-sharing plans e)merit pay systems
gainsharing plans
________ is a structure authority directly related to the three broad levels of the organizational pyramid. a)Hierarchy b)Value chain c)Locus of control d)Specialization e)Division of labor
hierarchy
Adriana is seeking investors for her start-up firm to develop robotic rovers to collect and analyze dust samples from the surface of the planet Mercury. According to the entrepreneurial strategy matrix, Adriana's business can be described as a)low innovation/high risk. b)low innovation/low risk. c)high innovation/low risk. d)high innovation/high risk. e)high innovation/no risk.
high innovation/ high risk
In the context of the entrepreneurial strategy matrix, a novel product idea that involves a large financial investment would be described as a)high innovation/low risk. b)high innovation/high risk. c)low innovation/low risk. d)low innovation/high risk. e)low innovation/no risk.
high innovation/ high risk
The manager of a restaurant noticed that the number of customers in the evening was decreasing. She promptly ordered the chef to revise the evening menu. Later, customer feedback indicated that the problem was not the menu but poor service from the waitstaff. The manager's decision to have the menu revised suggests that she failed to a)identify and diagnose the problem. b)evaluate alternatives. c)generate alternative solutions. d)evaluate the decision. e)make a choice.
identify and diagnose the problem
The programming stage involves a)hiring and firing employees. b)evaluating employee performance levels. c)determining appropriate automation methods. d)implementing specific activities like recruitment. e)calculating legally justifiable compensation levels.
implementing specific activities like recruitment
Typical strategic goals involve a)updating the equipment used. b)increasing market share. c)estimating advertising expenditures. d)complying with civil rights laws. e)utilizing human resources.
increasing market share
_____ offer a way for a business to raise capital through federally registered and underwritten sales of shares in a company. a)Initial public stock offerings b)Venture capital funds c)Skunkworks d)Bootleggings e)Franchises
initial public stock offerings
When working for a software company, and because Tomas is a(n) ________, he created a new venture based solely on his idea while using his company's proprietary technology. a)intrapreneur b)angel investor c)quasi partner d)venture capitalist e)franchisee
intrapreneur
Matrix management a)creates an environment in which the unity-of-command principle is strictly followed. b)is a collection of independent, mostly single-function firms that collaborate to produce a good or service. c)is composed of dual reporting relationships in which some employees report to two superiors. d)involves holding employees together by contracts that stipulate results expected, rather than by hierarchy and authority. e)results in a centralized decision-making system.
is composed of dual reporting relationships in which some employees report to two superiors.
An advantage of a structured interview is that it a)helps establish rapport. b)is more likely to be free of bias and stereotypes. c)provides a sense of the applicant's personality. d)helps prospective employers make a first cut through candidates. e)helps measure a range of intellectual abilities.
is more likely to be free of bias and stereotypes
The span of control should be wide when a)tasks are not clearly defined and instructions are ambiguous. b)subordinates are poorly trained. c)employees' access to information is restricted. D)jobs are similar, and performance measures are comparable. e)subordinates prefer close supervisory control to autonomy.
jobs are similar, and performance measures are comparable
__________ strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement. a)Lean manufacturing b)Continuous processing c)Mass customization d)Large batch technology e)Crowdsourcing
lean manufacturing
In the context of horizontal structure of a firm, _____ are those that have responsibility for the principal activities of the firm. a)staff departments b)public relation divisions c)geographic divisions d)line departments e)human resource divisions
line departments
Most small business ventures are located in the _____ quadrant of the entrepreneurial strategy matrix. a)upper left b)low risk c)upper right d)lower right e)high innovation
lower right
Bill, let me give you some advice," said his mentor, Ted. "Before seeking formal approval for your project from higher levels of management, spend some time getting support from your peers, or as it is often called a)making cheerleaders. b)bootlegging. c)horse trading. d)clearing the investment. e)getting the blessing.
making cheerleaders
Paul is more deliberate and slower to act, and he tends to avoid risk. Paul is better suited to be a(n) _____________ than a(n) _________. a)franchisee; franchisor b)manager; entrepreneur c)franchisor; franchisee d)entrepreneur; manager e)entrepreneur; small business owner
manager; entrepreneur
_______ is the production of both high-volume and high-variety products at the same time. a)Lean manufacturing b)Mass customization c)Just-in-time production d)Large batch technology e)Continuous process technology
mass customization
Which level of manager is known as a tactical manager? a)top-level b)frontline c)middle-level d)team leaders e)operational
middle-level
A _____ is composed of temporary arrangements among members that can be assembled and reassembled to meet a changing competitive environment. a)modular network b)mechanistic organization c)divisional organization d)functional organization e)hierarchical network
modular network
____ is an analysis identifying the jobs, people, and departments for which training is necessary. a)Development b)Performance appraisal c)Outplacement d)Needs assessment e)Programming
needs assessment
_______ is/are a key factor that an entrepreneur should have clearly thought out. It will include a competitive advantage that can be defended, with a focus on the customer. a)Opportunity b)Risk and reward c)People d)Competition e)Context
opportunity
The organization chart depicts the a)geographical location of the different branches of a business. b)positions in the firm and the way they are arranged. c)office assignments by area of the firm. d)responsibilities of each job specification. e)phone numbers for each employee.
positions in the firm and the way they are arranged
To be effective, the __________ approach to departmentalization requires proper management of all the issues surrounding decentralization and delegation. a)functional b)product c)network d)bureaucratic e)mechanistic
product
Illusion of control, discounting the future, and framing effects are examples of a)social realities. b)psychological biases. c)strategic planning steps. d)ready-made solutions. e)time pressures.
psychological biases
The tangible assets of an organization include a)patents. b)real estate. c)company reputation. d)technical knowledge. e)learning and experience.
real estate
In the context of a firm's vertical structure, a powerful trend for U.S. businesses over the past few decades has been to a)reduce the number of hierarchical layers. b)replace flat organizational structures with tall organizational structures. c)increase the number of reporting levels. d)increase formalization. e)limit decision-making authority to top management.
reduce the number of hierarchical layers
Sip Well Corp. had focused only on alcoholic beverages for the last two decades. Now, as part of a(n) _____________ strategy, the company is considering entering the soft drink market. a)vertical integration b)related diversification c)unrelated diversification d)concentration e)low-cost
related diversification
In managerial decision making, when one can estimate the likelihood of various consequences but still does not know with certainty what will happen, he or she is facing a)irresolution. b)maximization. c)risk. d)optimization. e)framing effects.
risk
A termination interview a)is usually easier than a selection interview because both participants know each other. b)should be conducted by the immediate superior. c)should be conducted away from company premises for security purposes. d)must not be put in writing in order to avoid a lawsuit. e)should allow time for a lengthy question and answer period.
should be conducted by the immediate superior
A plan to integrate employees into a new payroll system, assuming that it is not likely to be repeated in the foreseeable future, is an example of a _____ plan. a)standing b)single-use c)start-up d)contingency e)subject
single-use
Will Haroldson, plant manager, directed his top production engineer, Jaime Mendez, to sign up for an upcoming statistical quality workshop. Will said, "I've long been a student of total quality management. I've decided to introduce a statistical approach called ________________ into our production process to analyze the causes of product defects, so that we can then eliminate those defects." a)six sigma b)mass customization c)JIT delivery d)lean manufacturing e)simultaneous engineering
six sigma
______ use(s) statistical tools to analyze the causes of product defects. a)Six sigma quality b)The quality adjustment method c)Mass inspection d)Mutual adjustment e)Just-in-time operations
six sigma quality
Blanche works as a respected senior engineer for a large manufacturer of pharmaceutical process equipment. Several researchers within the company have discovered an innovative way to repackage pharmaceutical drugs. The company has given Blanche the opportunity and responsibility to lead a fully funded project team for 12 months to develop this idea. She is excited to lead this ______________ team. a)spin-off b)skunkworks c)bootlegging d)social capital e)venture capital
skunkworks
Fred's boss told him, "This one-year confidential project is a great intrapreneurial opportunity for you. You will be teamed with some of the best minds in the company and you and your team members will earn a significant reward if you develop the proposed new, innovative product. And, on top of that, I'll hold your current job open for you if you decide that you want it after the project is over. Not many professionals have an opportunity to work on a(n) ____________ as I've described. Congratulations!" a)IPO b)skunkworks c)business incubator d)side street effect e)business plan
skunkworks
The purpose of an opportunity analysis is to a)obtain financing. b)negotiate agreements with suppliers. c)excite potential customers. d)specify resources needed to translate an idea into a viable business. e)work out the details of marketing, finance, and manufacturing.
specify resources needed to translate an idea into a viable business.
______, in organizational integration, means establishing common routines and operating procedures that apply uniformly to everyone. a)Specialization b)Unity-of-command c)Mutual adjustment d)Authorization e)Standardization
standardization
New CEO Tony Sparks told his executive team, "Every two years, on a rolling basis, we will develop a new plan that will address our high-level mission, objectives, and approaches to conduct business for the next five years. The plan will guide decision making that is consistent with our long-term goals and strategies." The five-year plan is an example of a _______ plan. a)strategic b)single-use c)standing d)contingency e)SWOT
strategic
The level of planning involving the longest time horizon, usually ranging from three to seven years, is ________ planning. a)operational b)missionary c)tactical d)departmental e)strategic
strategic
In the context of successful business models for e-commerce, the _____ model involves charging monthly or annual fees for website visits or access to website content. a)transaction fee b)advertising support c)intermediary d)affiliate e)subscription
subscription
_____ planning involves a process of translating broad strategic goals and plans into specific goals and plans relevant to a particular portion of an organization. a)Strategic b)Operational c)Tactical d)Contingency e)Feasibility
tactical
Recruitment is a)a tool for determining what is done on a given job and what should be done on that job. b)the development of a pool of applicants for jobs in an organization. c)a system of organizational activities to attract, develop, and motivate an effective and qualified workforce. d)choosing from among qualified applicants to hire into an organization. e)a technique that involves asking all applicants the same questions and comparing their responses.
the development of a pool of applicants for jobs in an organization
Claire, engineering manager at Farley Corporation, was delighted to hear that her firm had won a big project requiring a lot of engineering—more engineering than her current staff could perform. Before she called the human resources department to enlist their help in identifying candidates to fill new positions, she first engaged in some human resources planning. Therefore, she met with her group leaders to determine a)recruiting, training, and pay requirements. b)performance appraisal needs. c)the right number and types of people needed. d)if the new hires are producing the needed results. e)employee selection approaches.
the right number and types of people needed
The function of a job analysis is a)to determine if recruiting should be done internally or externally. b)to determine the applicant's educational level. c)to provide a demographic profile of the "correct" candidate. d)to describe the skills and knowledge needed. e)to provide a basis for compensation to be paid.
to describe the skills and knowledge needed
In a centralized organization, ______________ make all the decisions and pass them down to lower levels for _______________. a)project managers, review b)top managers, implementation c)project managers, implementation d)top managers, review e)top managers, consideration
top managers, implementation
_____ is a way of managing in which everyone is committed to continuous improvement of his or her part of the operation. a)Mass customization b)Mutual adjustment c)Unity-of-command d)Micromanagement e)Total quality management
total quality management
The three basic employee benefits required by law are a)pension plans, health care, and flexible benefit programs. b)worker's compensation, health care, and pension plans. c)worker's compensation, Social Security, and unemployment insurance. d)flexible benefits programs, Social Security, and unemployment insurance. e)worker's compensation, pension plan, and health care.
worker's compensation, Social Security, and unemployment insurance.
