BU 300 Building Management Skills, Chapters 10-16, Multiple Choice

Which approach is the preferred style of negotiation? a. integrative b. distributive c. BANTA d. win-lose

distributive

In companies that use _____ as a noble purpose, people are treated as valuable resources and provided with support to perform at their peak. a. discovery b. altruism c. heroism d. excellence

excellence

Managers should look for ways to _____ the new approach/change. a. improve b. cooperate c. institutionalize d. achieve

institutionalize

A society with a high _____ places great emphasis on performance and rewards people for excellence. a. uncertainty avoidance b. performance orientation c. doing d. time orientation

performance orientation

Which of the following will define what type of boss someone will be? a. age b. personality c. ethnicity d. all of these

personality

Hard power, or _____ power, includes legitimate, reward, and coercive power. a. soft power b. positional c. coercive power d. none of these

positional

_____ is the most common type of difficult boss. a. The Natural b. The Politician c. The Micromanager d. The Workaholic

The Micromanager

Where should the need for change come from? a. the individual b. the manager c. the imposer d. the CEO

the individual

A study suggest that nearly _____ percent of all change initiatives crumble simply from lack of attention. a. 25 b. 50 c. 75 d. 100

50

Michael Mahoney, CEO of Brittenford Systems, took which of the following steps when he needed to hire a second in command of the company? a. Define the position b. Do a pre-screening in person c. Pick the top 80% to review closely d. all of these

Define the position

_____ requires that participants suspend their attachment to a particular point of view so that a deeper level of listening, synthesis, and meaning can emerge from the group. a. Debate b. Dialogue c. Inquiry d. Disclosure

Dialogue

Who led the famous study of how national value systems influence organizational life and employee working relationships at IBM? a. Geert Hofstede b. Abraham Maslow c. Venky Raman d. Winslow Homer

Geert Hofstede

What type of boss is the best to work for? a. The Natural b. The Politician c. The Wimp d. The Workaholic

The Natural

What is the goal for today's managers? a. To ensure that people are given equal opportunities and treated with fairness and respect. b. To make as much money as feasibly possible with limited resources c. To be insensitive to employees and to get what you want as quickly as possible d. none of these

To ensure that people are given equal opportunities and treated with fairness and respect

Changes in formal structures/systems, policies/procedures, measurements, and the basic tools, processes, and resources that the organization uses to accomplish goals are examples of the _____. a. exhibit b. culture c. hard side d. soft side

hard side

What is the best thing you can do when your boss is a Workaholic and she is having an outburst at you? a. remain civil b. yell back c. go to HR d. go home from work for the day

remain civil

What are some important things to remember when communicating change? a. Change throws everyone into doubt. b. People don't listen well when they feel anxious. c. Actions speak louder than words. d. All of these

All of these

What are some issues minority managers struggle with daily? a. arriving to work on time b. delegating authority c. responsibility to employees who show them little respect d. B & C

B & C

What is an important value in a learning organization? a. Collaboration and communication across departmental and hierarchical boundaries b. Traditional management tasks c. Self-direction among people d. None of these

Collaboration and communication across departmental and hierarchical boundaries

_____ refers to antagonistic interaction in which one party, in order to achieve its goals, will prevent or block the intentions or goals of another. a. Team cohesiveness b. Disagreement c. Conflict d. Anger

Conflict

_____ are made up of members from different functional departments within the organization. a. Self-directed teams b. Special purpose teams c. Cross-functional teams d. all of these

Cross-functional teams

_____ during a dialogue means that everyone must be willing to say what is really on their minds about the subject. a. Advocating b. Responsibility c. Disclosure d. Inquiry

Disclosure

Malik is frustrated because his new shift supervisor, Hannah, has ignored his requests and scheduled him to work on Tuesday evening when he has a biology class. When he tries to discuss it with Hannah, she barks at him, "I don't care about your classes. I need someone to work that night, and you're it!" Hannah's style could best be described as: a. Dominating b. Avoiding c. Bargaining d. Accommodating

Dominating

_____ is the attitude that cultures and subcultures are inherently equal. a. Nationality syndrome b. Culture orientation c. Ethnocentrism d. Ethnorelativism

Ethnorelativism

_____ refers to the extent to which team members depend on each other for information. a. Individual-based rewards b. Groupendence c. Independence d. Interdependence

Interdependence

_____ is a formal process of discussion used to reach an agreement between parties in conflict. a. Resolution b. Collaboration c. Negotiation d. Accommodation

Negotiation

At one highly competitive real estate agency, the top-selling agent gets a huge bonus so it's not surprising that agents will do anything to outsell others. New agents are warned that they should not expect any collaboration, trust, or help from other agents. These qualities are part of the agency's _____. a. Organizational culture b. Pop culture c. Coercive culture d. High culture

Organizational culture

Which one of the following is part of the inclusive definition of diversity but not part of the traditional definition of diversity? a. Gender b. Lifestyle c. Parent d. Race

Parent

What are the two paths to the kind of high performance that effective managers pay attention to? a. Path less taken & path well traveled b. Path to meet the needs of the work and meet the needs of the people who do the work c. Direction of specific results and goals d. none of these

Path to meet the needs of the work and meet the needs of the people who do the work

What does a new beginning mean? a. People have dealt with the losses/endings of the old situation. b. People are angry and tired. c. People are ready for something fresh, new, and hopeful. d. None of these

People are ready for something fresh, new, and hopeful.

_____ refers to interpersonal incompatibility that creates tension and personal animosity among people. a. Task conflict b. Relationship conflict c. Conflict d. Assertive conflict

Relationship conflict

_____ explains the inability of groups to manage differences and achieve genuine agreement. a. The NECX Paradox b. The Abilene Paradox c. Pandora's box d. The Disagreement Problem

The Abilene Paradox

The "S" part of the SMART goals is defined as: a. What exactly will you accomplish with this goal? b. How will you know when you have accomplished the goal? c. What is this goal significant to your job? d. When will you complete the achievement of the goal?

What exactly will you accomplish with this goal?

_____ means a workforce made up of people who have different human qualities or who belong to different cultural groups. a. Organizational diversity b. Workplace cultures c. Diversity d. Workplace diversity

Workplace diversity

What is a good time and place to hold a conversation that you know will be difficult? a. in your office when there is plenty of time b. a neutral location when there is plenty of time c. anytime or place is fine d. at dinner when time is short

a neutral location when there is plenty of time

Using the discovery approach, what inspires people to see the adventure in their work and experience the joy of pioneering or entrepreneurial spirit? a. a slump in the economy b. more efficient computers c. a vision d. none of these

a vision

Performance is improved when employees are _____. a. committed to attaining the goal b. motivated because they help decide what is expected c. free to be resourceful d. all of these

all of these

What are some items where female managers are typically rated higher by subordinates? a. interpersonal skills b. task behavior c. communication d. all of these

all of these

What is commonly used to measure the progress toward a goal? a. scorecard b. metrics c. performance dashboard d. all of these

all of these

When it comes to inviting the right people to a meeting, which of the following is a key point? a. who needs to be there? b. who should not be there? c. invite well ahead of time d. all of these

all of these

Which of the following forces work against positive relationships in organizations? a. busyness b. distractions c. the rush to get things done d. all of these

all of these

Which of the following is a position source of upward influence? a. network of relationships b. flow of information c. central location d. all of these

all of these

Why do managers value diversity? a. access to broad range of viewpoints b. spurs greater creativity c. reflects a diverse customer base d. all of these

all of these

When a person feels that a task is beyond his or her capacity, _____ impedes a flow experience. a. forcefulness b. anxiety c. learning d. all of these

anxiety

A high value on _____ means people in that society encourage toughness. a. uncertainty avoidance b. power distance c. assertiveness d. time orientation

assertiveness

As _____ and _____ change with changing generations, the qualities women seem to naturally possess may lead to a gradual role reversal in organization. a. attitudes, values b. time, money c. races, ethnicities d. none of these

attitudes, values

In order to be a good manager, you must _____. a. manage down b. manage up c. both of these d. neither of these

both of these

A team is a group of people, _____. a. but not all groups are teams b. but they are not always in communication c. and all groups are teams d. and all people belong to some sort of team

but not all groups are teams

The brutal reality is that, for most people, _____ is remarkably difficult. a. working b. change c. meeting new people d. criticism

change

To find the right person for any job, managers have to _____. a. clearly define the position b. clearly define the pay c. ask for the person's race d. post the opening online

clearly define the position

The _____ component of cultural intelligence involves your observational skills and your ability to pick up on clues to understanding. a. cultural intelligence b. emotional intelligence c. cognitive intelligence d. physical intelligence

cognitive intelligence

If you believe the boss is doing something that hurts the organization, what should you do? a. ignore it and do what your boss says b. confront him about it c. get personal with him about it d. give your opinion without facts

confront him about it

Perhaps the most difficult aspect of managing globally relates to _____. a. cultural differences b. timezone differences c. language differences d. handshake style differences

cultural differences

When preparing for a meeting, which of the following is recommended? a. distribute an agenda b. decide who should be there c. start on time d. all of these

distribute an agenda

When negotiation approach is described by the following situation: Sean has some extra cash and he wants to buy a new car. Sarah is desperate for cash so she puts her car up for sale, and Sean exploits this to get a great price. a. integrative b. distributive c. BANTA d. win-lose

distributive

Eric treats all coworkers equally, is capable of self-management, and he works toward competency. Eric is a(n) _____. a. alienated follower b. conformist c. passive follower d. effective follower

effective follower

The most important step of a difficult conversation is _____. a. getting in the right frame of mind b. using the ILETS model c. seeking first to understand d. for each person to truly hear the other

for each person to truly hear the other

Which of the following is an example of a difficult conversation? a. giving the boss comments about his behavior b. discussing how an employee will complete a challenging assignment c. discussing the game when you and your coworker root for differing teams d. all of these

giving the boss comments about his behavior

What promotes success? a. expectations b. targets c. goals d. none of these

goals

Another way of thinking about the "L" in the ILETS model would be: a. introducing the topic b. hearing what the other person is trying to say c. feeling sympathy and understanding for the other person d. sharing your opinions

hearing what the other person is trying to say

A _____ or low relationship style means that a manager focuses primarily on work structure such as planning short-term activities and monitoring operations and performance, while giving little attention to the people needs of team members. a. moderate task b. low task c. high task d. none of these

high task

For managers to _____ means that they require their employees to meet specific standards of performance and produce specific results, which often depends on the use of power. a. keep duties b. hold people accountable c. be responsible d. none of these

hold people accountable

Which of the following is a way to infuriate the boss? a. lead initiatives for change b. stay up-to-date c. drive your own growth d. hover by the door when she's on the phone

hover by the door when she's on the phone

The key is to frame the issue in a positive way and keep people focused on _____ rather than looking at what went wrong. a. assumptions b. attitudes c. improvement d. conflict

improvement

A person with a pattern of _____ has developed a sense of self-worth and a healthy attitude of self-reliance. a. counterdependence b. overdependence c. independence d. interdependence

independence

Allan has built strong relationships with his four direct reports over the years. He trusts them completely, consults with them often, praises them regularly, and encourages them to work collaboratively with him. Which type of leadership does Allan practice? a. interactive leadership b. building leadership c. coaching leadership d. coercive leadership

interactive leadership

If a manager can properly diagnose a situation and find the flexibility to apply the appropriate style, a successful performance outcome is _____. a. likely b. not likely c. rare d. none of these

likely

What kind of attitude does a boss want? a. make-it-happen b. make excuses c. make-an-attempt d. make-an-offer

make-it-happen

Which element of teamwork is described by the following statement: "Team members need to know how well they are progressing toward meeting goals"? a. A compelling purpose and clear objectives b. metrics that enable the team to assess progress c. clear roles and diversity of skills d. streamlined team size

metrics that enable the team to assess progress

The _____ and the maturity and cohesiveness of team members are two variables that make a significant difference to the most effect style of management. a. style of competition b. focus on relationship c. nature of the work d. none of these

nature of the work

Most people have had _____ experiences with teams. a. negative b. positive c. indifferent d. successful

negative

When conducting an interview, which of the following is acceptable to ask the applicant? a. race b. marital status c. hobbies d. none of these

none of these

A the _____ stage, conflict has been resolved and team unity and harmony emerge. a. adjourning b. storming c. norming d. performing

norming

What term refers to the shared standards that define what behaviors are acceptable and desirable within a group of people? a. communication b. norms c. personality d. culture

norms

What is the effectiveness of a manager's focus and behavior contingent on? a. organizational situations b. high relationships c. operational needs d. none of these

organizational situations

Which team member role clarifies tasks and objectives and assigns necessary actions? a. organizer b. encourager c. enforcer d. resource developer

organizer

The _____ shows neither initiative nor a sense of responsibility. a. alienated follower b. conformist c. passive follower d. effective follower

passive follower

Leaders apply the three aspects of _____ to build positive organization relationships and culture. a. professional leadership b. social leadership c. positive leadership d. career leadership

positive leadership

In organizations, changes in job design, technology, or structure may mean that some people will no longer have the same type of _____ or _____ they once had. a. tasks, environment b. parking spot, assistant c. office, desk d. power, prestige

power, prestige

Dalton just started a new job, and he's been late to work five of his first seven shifts. When his supervisor pulled him aside to explain why this was a problem, Dalton became angry and said he couldn't help it. What stage is Dalton in? a. contemplation b. maintenance c. precontemplation d. action

precontemplation

Which effective team characteristic is defined as: Individual members set aside personal agendas and focus on what's best for the team. a. trust b. healthy conflict c. accountability d. results orientation

results orientation

Good leaders will _____ power, information, and responsibility. a. share b. dictate c. authorize d. all of these

share

The source of _____ is a manager's ability to earn respect, trust, and commitment based on the manager's personal style and expertise. a. soft power b. hard power c. coercive power d. none of these

soft power

Employee commitment and buy-in, cultural values, manager attitudes and leadership abilities, and the nature of organizational relationships are part of the change focused on the _____. a. hard side b. soft side c. control system d. support network

soft side

People in _____ cultures find challenge and recognition motivating factors. a. all b. some c. zero d. high power distance

some

The _____stage of team development is when individual personalities emerge more clearly. a. forming b. storming c. norming d. performing

strorming

What should you do when you end a meeting? a. summarize b. thank everyone for coming c. ask everyone for their opinion d. all of these

summarize

Which key helps people learn and practice the new skills and habits needed to change? a. repetition b. support system c. behavioral d. positive emotional attractor

support system

Indeed, during meetings, people may express _____ so they fit in and gain approval. a. the opposite of their true opinion b. their true opinion c. little opinion d. frustration

the opposite of their true opinion

The opening story talks about Bill Gates and Steve Ballmer at Microsoft. Their success depended on _____. a. their intellect b. the creativity of the upper level managers c. their time management d. the quality of communication among managers at the mid and upper levels

the quality of communication among managers at the mid and upper levels

Dean supervises six employees on the manufacturing plant floor. He has been keeping a tally of each worker's daily output so that he can rank the employees in a forced ranking system according to _____. a. their performance relative to a standard b. their absolute performance c. their relative performance to each other d. how much money they make

their relative performance to each other

If there are minimal bad feelings associated with a task or person, your mind will notice and focus on: a. those bad feelings rather than existing good feelings or qualities b. upcoming events and positive qualities c. something unrelated to distract you from the task at hand d. none of these

those bad feelings rather than existing good feelings or qualities

Which of the following describes whether a country is oriented toward the past, present or future? a. uncertainty avoidance b. power distance c. assertiveness d. time orientation

time orientation

Why is it important that organizations have a systematic process for hiring? a. to get someone in the position as quickly as possible b. it is not important - mainly because it takes too long c. to get the best chance they can that they will hire the right person d. to get 100% chance of getting the right person

to get the best chance they can that they will hire the right person

When people get angry or upset during a negotiation, they _____. a. typically get over it quickly b. ask more questions c. become more quiet d. are more arrogant

typically get over it quickly

High _____ means that people feel uncomfortable with ambiguity. a. uncertainty avoidance b. power distance c. assertiveness d. time orientation

uncertainty avoidance

Pat McGovern is the CEO of IDG, a technology firm. When he goes to a new country for the first time, what is the best thing he can do to learn the local culture? a. ask people there about it b. watch how people behave c. read tourist books d. study ethnorelativism

watch how people behave

When negotiating, what is the first thing you need to decide? a. how much time you want to invest b. what is most important to you c. how much effort you want to invest d. what is the minimum you will accept

what is most important to you

Where does affirmative bias occur? a. as a consequence of his/her personal relationships b. at home c. within the leader d. none of these

within the leader

What is the opt-out trend among women managers? a. competition among women b. competition between men and women c. women choosing to step off the career ladder d. none of these

women choosing to step off the career ladder