Building Management Skills: Chapter 7, 9 & 10
Job Design?
Structure jobs in a way to meet higher level needs and increase motivation toward the accomplishment of goals
What is the Equity Theory?
people want to feel that they are receiving fair compensation for their contributions as compared to others
What is the coach's role?
to actively listen, observe, question, and provide feedback
For motivation to be high, rewards for good performance must be
valued by the employee
Work Redesign?
Altering jobs to increase both quality of employees' work experience and productivity
Non-directive coaching
Employee finds the answers
What is the impact of goal setting?
Higher motivation
What does clarity mean in goal setting?
Providing goals that are specific and measurable
Power sharing
the delegation of power or authority to subordinates in an organization
4 key points to setting goals
Clarity Challenge Commitment Feedback
What is a stretch goal?
A highly ambitious goal that is so clear, compelling, and imaginative that they get people fired up about meeting the challenge.
What does challenge mean in goal setting?
Asking people to stretch their abilities
Directive Coaching
Best when a solution is simple & clear and coach has the answer & time is the essence Employee must respect expertise of manager
What are considered lower level needs that motivate people?
Economic security food and water decent housing
Engagement at work means that people
Enjoy their jobs Satisfied w/ their work conditions Contribute enthusiastically to meeting goals Feel a sense of belonging & commitment
Intrinsic rewards
Experienced by an employee as a result of the work itself. Feeling of accomplishment, self-esteem & personal or professional growth
What is a powerful motivator that almost always has negative consequences for employee development?
Fear
What are considered higher level needs that motivate people?
Friendship and affection Recognition Achievement
Expectancy theory
High motivation depends on an individual's belief or expectation that he or she has the ability to perform tasks and receive desired awards
Herzberg's 2 factor theory
Hygiene factors/ decreases dissatisfaction Motivators/ improves job satisfaction. Focuses on higher level needs
Organizations w/ engaged employees enjoy what benefits?
Less turnover More productive & profitable Have greater employee & customer loyalty
What does commitment mean in goal setting?
Let people participate in setting goals
Person-job fit?
Matching job characteristics to employee interests, personality and abilities. Work is done by people who are will-suited to it
What does feedback mean in goal setting?
Regular timely feedback; need to know how they are progressing
Coaching is ?
The art of facilitating the performance, learning and development of another
Empowerment can be classified based on 2 dimensions
The extent to which employees: Are involved in defining desired outcomes Participate in determining how to achieve outcomes
What level takes priority in Maslow's Hierarchy of Needs?
The lower level
Extrinsic Rewards
controlled by someone outside the person. Pay increases, bonuses, promotions, and praise. Loses power over time
Positive reinforcement
helps to improve performance
Continuous reinforcement
is highly effective for helping people learn new behaviors
Partial-reinforcement
is more effective for maintaining appropriate behaviors and actions over the long term
Empowering employees increases_________
motivation
Reinforcement
refers to anything that causes a certain behavior to be repeated or inhibited
