Bus 101 Final Exam
_____ proposed a theory of motivation based on universal human needs.
Abraham Maslow
What do the United Way, the Sierra Club, the Girl Scouts of America, and the American Red Cross have in common?
All of the above statements describe ways in which the organizations are similar.
Which of the following statements about knowledge workers is true?
All of the statements about knowledge workers are true.
Which of the following is a disadvantages associated with the flexible manufacturing system (FMS)?
An FMS is initially expensive.
_____ is the settling of a labor-management dispute by having a third party make a binding decision.
Arbitration
_____ is the set of values, ideas, attitudes, and symbols created to shape human behavior.
Culture
One of the keys to successful production planning is resource management. _____ is a system that would note how a possible strike in an Evanston, Indiana, plant will threaten supplies of a needed component part as well as how customer growing preference for time-saving devices such as the company markets and use this information in production planning.
Enterprise resource planning (ERP)
_____ is the collection, recording, and analysis of data important in marketing and communicating that information to management.
Marketing research
Which of the following is a type of off-the-job training?
Programmed instruction
The Malcolm Baldrige National Quality Award is given to:
U.S. companies that offer goods and services of world-class quality
Which of the following is an example of an industrial service?
a management consulting company
What is Six Sigma
a quality control process
In a(n) ______ shop, the worker does not have to join the union but must pay dues to cover union expenses.
agency
Which one of the following is a commonly used method for market segmentation?
all of the above
According to the goal-setting theory,:
all of the above are true
According to the equity theory, employees value their own outcomes in relation to their own inputs. Then they compare the outcomes-to-inputs ratio to:
any or all of the above
Which of the following is NOT one of the current trends in business management today?
application of the expectancy theory
Diapers is a product category in the maturity stage of its product life cycle. This means that the manufacturers of diapers:
are creating product line extensions
Levi Strauss was strongly praised when it announced it was leaving China in 1993 because of the country's poor human rights record. However, China is also an inexpensive place to manufacture clothing, and in spite of its announcement, Levi did not stop making clothing in China. What type of facility location factor was most likely instrumental in Levi deciding to continue operating its facility in China?
availability of production inputs
The belief behind employee ownership is the idea that it will:
cause employees to act more like partners than clock watchers
According to equity theory, if employees perceive that an inequity exists, they may:
change their work habits
Which one of the following is NOT a commonly used method for segmenting markets?
consumer
Jon Schwartz is an electrical engineer. He works as a temporary worker for a contracting company that builds germ-free rooms for university researchers. While he likes the extra income, he would much rather stay home and work on the novel he is writing. His wife earns a six-figure income so money is not an issue. Schwartz is an example of a(n):
contingent worker
A system that utilizes long production runs resulting in high-volume, standardized products is called a(n) _____ process.
continuous
Cherokee Spring Mill produces four varieties of corn meal based on how finely the corn is ground. The mill makes long production runs of high volume. Cherokee Spring Mill uses a(n) _____ process.
continuous
A short story describing how reluctant British citizens are to play party games that might result in them looking foolish is an example of how _____ shapes human behavior.
culture
A basic form of market segmentation that uses such variables as age, education, and income is called:
demographic
There are numerous office supplies manufacturers. U.S.-based Esselte concentrates on selling filing products and desktop products such as staplers and pen sets. Because the Esselte brand is recognized as an innovative leader in the development of filing products and desktop items, the company can be said to have a(n):
differential competitive advantage
Computer-aided design (CAD) can be used to:
do all of the above
In employee selection, the initial screening consists of two stages. They are the:
employment application form and the preliminary interview
The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.
equal employment opportunity commission
In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair. This statement indicates the managers would be most successful using the _____ to motivate their employees.
equity theory
The _____ is a 1993 law that requires employers to provide unpaid leave for up to twelve weeks.
family and medical leave act
Cellular manufacturing combines aspects of both:
fixed position and assembly-line layouts
A German company specializes in building laboratory rooms for handling dangerous viruses and bacteria. Each room is designed to have a completely separate life support system that allows the users to examine and identify the viruses and bacteria without contaminating any other area. What type of a layout would be used to construct such a room?
fixed-postition
According to Herzberg, to keep a worker satisfied or motivated, the manager should:
give recognition to employee
A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.
grievance
A flexible manufacturing system (FMS) combines all of the following EXCEPT:
human resources
Managers can use equity theory to:
improve worker satisfaction
Which of the following is an example of a trend in human resource management?
improving efficiency through outsourcing
In many companies, workers are trained by assigning them to several different jobs over a period of time. This regular shifting of assignments is called:
job rotation
A manufacturer that uses the intermittent process to produce special customer orders is called a:
job shop
A Theory X manager would assume his or her workers are:
lazy employees who can't be trusted
According to Theory Y, workers _____ their work.
like delegation and responsibility in
Management's refusal to let workers enter a plant or building to work is a:
lockout
The Theory Z style of management emphasizes:
long-term employment
A continuous production process has all of the following characteristics EXCEPT:
low volume
The _____ is based on the five P's.
marketing mix
In the last two years, BMW AG, the Bavarian auto maker, has developed a car made primarily from carbon-fibers that is not only light and fast, but also fuel efficient. (The automaker is using the carbon fiber similarly to how Audi has used aluminum.) BMW is planning to build a large plant where it can manufacture thousands of identical carbon fiber parts and then distribute these parts to its automobile manufacturing plants for incorporation into BMW vehicles. This new plant will engage in:
mass production
Jay Pontiac, an auto dealer, wanted to develop a service reminder program in the form of brochures that could be sent to individual customers. On the cover of each individualized brochure was an image of the customer's vehicle, the customer's name, and vehicle model name. Inside was the vehicle's estimated current mileage at the time of the mailing. Recommended services for that vehicle based on the estimated mileage were also included. Detailed service information was provided in the service history section of the brochure. On the back of the brochure were four coupons directly related to the service recommendations. Jay Pontiac used:
one-to-one marketing
_____ is the assignment of various functions, like human resource management, accounting, or legal work, to outside firms.
outsourcing
Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.
performance appraisals
Bart Pietz works as a paramedic. Because he has just worked a plane crash and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.
physiological
A pharmaceutical company with headquarters in India sells fluconazole, the generic version of Pfizer's anti-fungal drug Diflucan internationally for significantly less money than many U.S. generic drug manufacturers. The generic drugs industry in this country needs to rethink its _____ strategy to stay competitive.
pricing
The _____ is the person who develops and implements a complete strategy and marketing program for a specific product or brand.
product manager
When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:
production
_____ is the process that converts inputs into outputs that can be sold as goods and services.
production
When planning _____ strategy, a manufacturer will deal with wholesalers and retailers.
promotion
There is a laboratory at the North Carolina Krispy Kreme doughnut plant where the mixture for the doughnut batter is produced and packaged in 50-pound bags. Researchers in the laboratory randomly procure bags of mix and check the mix for consistency, composition, texture, and taste. The laboratory's function is _____ control.
quality
The process of creating quality standards and measuring finished goods and services against standards is called:
quality control
_____ is the technology involved in designing, constructing, and operating computer-controlled machines that can perform tasks independently.
robotics
When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's:
self-actualization needs
Inventory management performs all of the following tasks EXCEPT:
selling
Which of the following is a characteristic of the intermittent process?
short production runs
Drew Pastrin bought an AZPX brand skateboard because all of the "other guys" were buying them. Pastrin was influenced by a(n) _____ factor.
social
Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?
tell employees they will be fired if they sign the cards
Hershey's hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors. This conversion process is an example of:
the assembly process
Elton Mayo, America's first industrial psychologist, was responsible for formulating:
the explanation of the Hawthorne effect
The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.
theory x
Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:
theory y assumptions
Howard Cho has been hired by Greenwood Enterprises to work on an assembly line in its small engine division. He understands that he will be on probation for 30 days and then must join the union. Cho Enterprise has a(n)_____ shop.
union
The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.
union
According to the Hawthorne effect,:
workers respond to being paid attention to
Expense items that have undergone little or no processing and are used in the manufacture of end products are called:
raw materials
Which of the following is NOT an example of a hygiene factor?
recognition
People with common Activities, interests, and opinions are grouped together into a given lifestyle. A company that segments its market according to these different lifestyles is using _____ segmentation.
psychographic
Which of the following actions would be deemed illegal by the Occupational Safety and Health Act?
The employer let an employee work without a required steel hat.
Hanson Aquatics manufactures navigational equipment. As a new Hanson employee, Lyndon Kiely was told that even if he decides not to join the union that represents the company's employees, he must pay the dues. Hanson has a(n) _____ shop.
agency
Which of the following business products would be considered an accessory in a supermarket?
cash register and scanning equipment
A CAD/CAM system:
does all of the above
Wolfgang Reithofer, a human resource manager at an Austrian brick making company, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well. Reithofer is responsible for:
job analyses
A _____ is an organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions.
job bank
In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have left, the same amount of work needs to be done. This sort of company downsizing often leads to:
job enlargement
Beyond all the publicity around a recent government audit about the lack of oversight by the Federal Aviation Administration (FAA) is another problem that has not received much publicity. Quality control is not being maintained when an airline engages a contractor to work on an engine, who in turn signs up a subcontractor to work on one part of the engine. This example represents a problem with:
outsourcing
When union members carry signs and march near the entrance of their employer to publicize their view of the dispute and discourage customers, they are engaging in:
picketing
When faced with an employee performance problem, managers tend to experience two primary emotions: anxiety and anger; anxiety, because the situation often leads to conflict, and anger because the manager realizes, "I did not create this problem. The employee did." No matter how well an attendance policy is written, there are those who will abuse it or push the limits. _____ theory can be used to acknowledge positive behavior with rewards and encourage others to improve their sub-par performance.
reinforement
The marketing concept:
satisfies customer wants and needs legally and responsibly
Life Savers Gummies Fruit Splosions, liquid-filled gummies combined with a burst of real fruit juice, are a new product for The Wrigley Co.. Before marketing the product nationwide, Wrigley gave out samples of the candy at several rock concerts and then recorded consumers' feelings about the candy, its taste, and its name. In which stage of the new-product development process would this have happened?
test marketing
One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions. In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a union certification election, the employees have voted against unionization. Who conducted this election?
the National Labor Relations Board
One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions. In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a(n) _____ election, the employees have voted against unionization.
union certification
Which of the following is a type of on-the-job training?
apprenticeship
A _____ is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition.
competitive advantage
The process that products go through as they pass through their introduction, growth, maturity, and decline stages is called the:
product life cycle
American Handgunner, Shooting Industry and Guns Magazine are all periodicals aimed at people who enjoy hunting and target shooting and want to improve their skills and stay current in the latest technology. These magazines use _____ segmentation.
psychographic
Which of the following is NOT a need identified in Maslow's hierarchy of needs?
psychological needs
Roger Wu has decided to buy a new Porsche. Since there are no Porsche dealers in his community, he must travel almost 200 miles to a find a Porsche dealer to purchase the car of his dreams. For Wu, a Porsche is a _____ product.
specialty
Safeway Stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes. Safeway is checking on drivers to make sure they are working. This mistrust of employees derives from trust in the veracity of:
the theory x style of management
When compared to the consumer market, the business-to-business market:
uses more direct channels of distribution
Which of the following statements about the employee selection process is true?
During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.
Point-of-sale (POS) terminals would NOT be helpful in which of the following businesses?
the manufacturer of plasma television screens
