BUS 130 | Chapter 11 | Homework

In this situation, how many people should be invited to attend the meeting?

All employees

Who should be invited to attend this meeting?

All employees

What can you do to respond effectively to criticism from your boss?

Ask for more information if necessary.

What techniques would be effective in getting meetings started and keeping them focused? Check all that apply.

Assign a minute taker and recorder. Introduce a tentative agenda. Set ground rules to be followed.

Which practice demonstrates courteous and responsible cell phone use?

Choose a professional ring tone.

Business professionals value workplace relationships and professional behavior; therefore, it is vital to understand the characteristics recruiters seek as you enter the workforce. Which of the following are synonyms for professional behavior? Check all that apply.

Civility Polish Social intelligence

Consider the team described in the following situation, and answer the question. You're on a product development team for Kraft Foods. Your team's mission is to develop new products targeted at the Hispanic/Latino market. You're in your weekly meeting with the team, and you're beginning to wonder if you'll ever manage to settle on a product. Two of your teammates are proposing an enchilada kit. Another team member thinks Kraft should get into the dessert market and suggests churros. You believe that a Mexican-style sauce, mole perhaps, would be a more versatile option. One of the team members has remained silent the entire time. You realize this and ask his opinion. Which team behavior does this situation describe?

Encouraging members to participate

Active participation in meetings helps you showcase your talents and advance your career. In the following situation, consider how Deborah appears to her colleagues. Deborah was clearly proud of the success of her team's viral marketing campaign. At the shareholders' meeting, she thanked the shareholders for the honor, failing to mention her teammates. Suddenly, her cell phone began to ring. "Excuse me," she said to the shareholders, "I have to take this call." What could Deborah do to make the next meeting more effective and productive?

Give credit to others

Which of the following are etiquette guidelines that promote positive workplace conversations? Check all that apply.

Give sincere and specific praise Recognize people for good work Avoid negative remarks Choose appropriate conversational topics

You have been working in an entry-level position in Raytheon's Environmental Health and Safety division for the last six months. You are part of a team that reviews safety reports, enters the information into the database, and compiles statistical analyses of the results for your superior, Jack Blum. Today, Mr. Blum stopped by your desk to chat. He asked how you were doing and commented on the weather. He complimented you on your team's previous statistical analysis and then proceeded to point out several errors in your team's current report. What is the information your superior is trying to deliver?

He wants you to correct the errors in the current report.

There is little or no distinction between professional ethics and professional etiquette. Read the following scenario, and answer the question. What dimension of professional behavior did your coworker violate secondly?

Honesty and ethics

You are a project manager for a specialty sports equipment manufacturer. A critical member of your design team, Gwen, has been unprofessional and rude to her coworkers, and she has missed two deadlines. You need to address the problem before it gets out of hand and you fall behind schedule. As you offer Gwen constructive criticism, what should you focus on?

Improvements

As businesses become more team oriented and management becomes more participatory, meetings are becoming an important tool for solving problems, sharing information, and seeking consensus. Read the following scenario, and answer the questions that follow. In early November, department stores like Robinsons-May begin to prepare for upcoming holiday sales. Retail stores often make 25% or more of their yearly revenue during November and December. Sales associates at Robinsons-May are hired for their energy and enthusiasm, but after the long summer months, many are unprepared for the intense workload of the holiday sales season. Nancy Cardigan, general manager of store #415, knows she needs to get her staff excited about their jobs, their stock, and their customers before the doors open on their first sales event in late November. What purpose will this meeting serve?

Motivation

Associate each activity with the corresponding phase of team development. Activity: A) Manage project. B) Establish decision criteria. C) Discuss alternatives. D) Prioritize alternatives. E) Collect and share information. F) Analyze effects. G) Form collaborative culture. H) Build trust.

Phase: A) Performing B) Storming C) Norming D) Norming E) Storming F) Performing G) Forming H) Forming

Despite heavy reliance on e-mail, most businesses still use the telephone as their primary contact with the outside world. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. Identify the telephone etiquette that will make your telephone calls productive. Check all that apply.

Plan a mini-agenda. Be professional and courteous. Avoid telephone tag. Leave complete voice mail messages.

Read the scenario, and answer the question. You are in a meeting, and your coworker verbally insults you and belittles your idea. What should you do?

Refrain from responding during the meeting, and address the issue honestly and privately at a later time.

Read the scenario, and answer the question. You receive a voice mail message from a client who rushes through the message and fails to leave a phone number. What improvements could the client make when using voice mail?

Slow down and leave a name, number, and the date and time of the call.

_____ is when the speaker makes statements sound like questions.

Uptalk

Successful teams share several characteristics. For example, successful teams _____.

agree on procedures

Employers want team players. Proven team skills ______.

help deliver on-time, on-budget results

You can use voice mail more effectively if you _____.

prepare a professional, concise, and friendly greeting

Teams are a vital force in today's workplace. Although a few companies avoid team-based models, most companies consider teamwork fundamental to their success. Organizations form teams because effective teams usually _____.

promote greater buy-in