Bus 137-100 Chpt 2

Management theorist ____ is best known for his role in the Hawthorne Studies.

Elton Mayo

Which management theorist would most likely have said, "The greatest waste in the world comes from needless, ill-directed, and ineffective motions"?

Frank and Lilian Gilbreth

In the past, battlefield surgery was crude and often ineffective. Which of the following management theorists would most likely have used their understanding of how work is done to help surgeons eliminate unnecessary motions, operate more efficiently, and save more lives by closely studying how surgeries were performed?

Frank and Lilian Gilbreth Rationale: The Gilbreths developed motion study to eliminate unnecessary motions in work.

____ is best known for developing the five functions of managers and the fourteen principles of management.

Henri Fayol

How did the Industrial Revolution change jobs and organizations?

Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans. Rationale: Instead of being performed in fields and homes, jobs occurred in large, formal organizations where hundreds of people worked under one roof.

Which of the following statements about the beginnings of management is true?

Management as a field of study is only about 125 years old. Rationale: The Greeks used job enrichment. An early form of information management was used by the Sumerians. The Egyptians did use management functions.

____ was the management theorist who said, "As conflict is here in this world, as we cannot avoid it, we should, I think, use it to work for us. Instead of condemning it, we should set it to work for us." Select one:

Mary Parker Follett

Which of the following statements about information management is true?

Two types of information technology are the cash register and the typewriter. Rationale: Information management has existed since before writing was invented (in fact, information management led to the development of writing). Organizations have quickly adopted new information technologies. Speedy information technologies are essential for business success.

Henri Fayol is responsible for developing ____.

administrative management

In which of the following situations would a Gantt chart be appropriate to use?

all of these building a bridge, installing a local area network for a computer system, planning a Mardi Gras parade, and rebuilding communities destroyed by hurricane Rationale: A Gantt chart would be appropriate for any of the activities because it would allow planners to see which tasks needed to be completed at which time in order to complete a project.

According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.

domination Rationale: Follett described domination as one management approach to conflict. But she believed that the best way to deal with conflict was neither domination, where one side won and the other lost, nor compromise, where each side gave up some of what they wanted, but integration.

The Gantt chart ____.

is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion

According to Weber, a bureaucracy ____.

is the exercise of control on the basis of knowledge, expertise, or experience

In general, people will be indifferent to managerial directives or orders if they ____.

meet all of the above qualifications are consistent with the purpose of the organization, are compatible with the people's personal interests, are understood, and can actually be carried out by those people

In general, this management theory uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

operations management

Prior to the development of scientific management principles, workers whose work pace was significantly faster than the normal pace in their work group were known as ____ and were often unpopular with their fellow workers.

rate busters

According to human relations management ____.

success depends on treating workers well

According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

the contingency approach

Which of the following would be a part of an organization's general environment?

the economy in which it operates Rationale: Changes in any component of the general environment eventually influence most organizations.

Synergy occurs when ____.

two or more subsystems working together can produce more than they can working apart