Bus 271- Recruiting and Selecting New Employees

In the past, all candidates who passed the initial screening were brought in for a face-to-face interview. With time and travel budget being so tight, how might a phone interview help? A conversation can double check the depth of experience of the applicant. A conversation still give a 'feel' that's almost as good as being there in person.. A conversation can verify if the candidate is willing to move. A conversation can verify the gender of people like Chris, Alex, or Kendall.

A conversation can double check the depth of experience of the applicant.

Shasha was sure ABC Co was the right company to work for. The formal offer's terms were great. Tomorrow is Shasha's first full day to report to work but something seems missing which makes Shasha unsure. What might that be? A formal contract signed by both parties confirming terms. Shasha forgot to ask if there were lunch facilities on the company campus. A day where Shasha reports only part time to set up the desk and meet people. Shasha now worries that holding out a bit longer might have gotten more pay.

A formal contract signed by both parties confirming terms.

After preparing and agreeing to a list of questions for the interview, why might the team still worry that the interview would NOT be structured enough? An outside consultant did not review the questions. The questions matched to job duties. A decision was not made on who was to ask which question. A rating system for the responses was not created.

A rating system for the responses was not created.

Which one of the following actions suggests a candidate that may be worth additional consideration: Candidate requests a voice rather than Skype interview. Candidate describes learning through failure experiences Candidate has no questions for the interviewer

Candidate describes learning through failure experiences

Which skill is the supervising manager, Riley, demonstrating when asking the candidate about how the drive in was and if there were any problems finding the new office? Planning and preparation Connecting with the applicant Understanding the job Active listening

Connecting with the applicant

John knows all the candidates and wants to be fair to all candidates for the promotion. What would be an example of a structured interview process? Skip the interview since he knows them and use the time to look at performance appraisals Reviewing each resume carefully and then asking each candidate about areas not fully addressed. Creating a list of questions to use with every candidate, even if he already knows some of the answers. Using what he knows to help him have a wide-ranging talk with each candidate.

Creating a list of questions to use with every candidate, even if he already knows some of the answers.

Interview questions should focus on the job duties, relevant skills and qualifications and related success factors. Which one of the following questions is not considered fair game? Are you able to meet the physical demands of the job? Are you able to change your schedule on short notice? Do you have any disabilities that might affect your performance?

Do you have any disabilities that might affect your performance?

It was important to quickly fill the open administrative assistant position. The position included traveling to the fancy hotels with the management team, and a large amount of mundane record verifications. Which of the following should the committee be sure to ask? How soon can you start? Can you husband take care of the kids when you travel? Are you excited to hear next year's manager's meetings are in Miami and San Francisco? How will you stay engaged when 65% of this job is record verification?

How will you stay engaged when 65% of this job is record verification?

A job offer should reflect good will and good business practices. To avoid future complications/litigation, the document should include all of the following EXCEPT:

Language that could be construed as any long term commitment

Kathy was concerned about using a panel for hiring since she had heard rumors that sometimes these panels ________. Panels started to ask questions about how wives felt about overnight travel and weekend work Management accepted the output without careful review Lead to resentment when co-worker prior knowledge of the candidate was ignored Friends of the panel members kept forcing new panels to be formed

Lead to resentment when co-worker prior knowledge of the candidate was ignored

Which of the following statements might indicate perceptual bias in the interviewer's evaluation of a candidate? Max looks like a good hire; he has a Master's Degree Max looks like a good hire; he has a cumulative GPA of 3.6 Max looks like a good hire; he graduated from the same college I did Max looks like a good hire; he worked overtime during winter shutdown

Max looks like a good hire; he graduated from the same college I did

HR was conducting phone interviews after an initial resume screening. Will a phone interview be a good tool to verify resume skills for a Biomedical Engineer? Maybe not, since this job is highly technical. Maybe so, since these sorts of jobs go straight to the hiring manager. Maybe not, since engineers are not strong conversationalists. Maybe so, since these can be structured questions.

Maybe not, since this job is highly technical.

Jarrett has years of construction experience and a GED. Should the hiring manager overlook the ad's requirements of Associate's degree and interview him any way? Yes, there were few applicants and someone has to be hired. No, a GED is a made up degree. No, in establishing the requirements there was careful thought in to all requirements. Yes, lots of experience will outweigh other requirements.

No, in establishing the requirements there was careful thought in to all requirements.

Daryl is excited to see an email confirmation of a formal job offer to Desks Inc. The salary is slightly higher than expected. Should Daryl formally accept? No. The first offer is never the best offer. Hesitation may cause Desks Inc to offer a bit more. No. It sounds like the company's offer is not complete. Benefits and job duties are not addressed. Yes. Daryl needs to quickly accept and ask how soon the contract can be signed. Yes. It is better to have any job than no job and this is a good start.

No. It sounds like the company's offer is not complete. Benefits and job duties are not addressed.

Chuck is creating a job analysis before advertising for a new Operations Manager at the food processing plant. Which of the following activities might he do to obtain the information required? Write a rough draft Calculate salary midpoint Search online for advertisements of similar jobs Observe workers

Observe workers

Google is well known for its use of teams. What might this mean to the interviewing process? Panel interviews will bring that culture to the interview Group interviews will make the candidate feel like an outsider It will be hard to select one person to conduct interviews Work may stop when teams have to give someone up for the interview

Panel interviews will bring that culture to the interview

Seeking a diverse pool of candidates ________. Is good for company branding and public relations. Reflects candidate preference and employee performance factors. Minimizes the risk of a discriminatory hiring complaint.

Reflects candidate preference and employee performance factors.

To create a list of questions for a structured interview, where would the interviewer start to find ideas? Searching the web for most popular interview questions. Consulting a thesaurus to find the most accurate phrasing. Reviewing the requirements of the position. Asking related job holders what they think is important.

Reviewing the requirements of the position.

Which of the following might be a logical downfall of a program that rewards employees for referrals? Cash Drawers are not as accurate since strangers work better together The Bakery Department makes too many new items, like baklava and chak chak The Meat Department has trouble staffing during the weekends The Produce Department is understaffed when family members go on summer vacation

The Produce Department is understaffed when family members go on summer vacation

Which skill is the supervising manager, Sandy, demonstrating when she researches the job ad, reads the best employee appraisals, and has lunch with a current job holder? Connecting with the applicant Demonstrating active listening Planning her next move Understanding the job

Understanding the job

Chelsea was just awarded a promotion and her boss has just asked her to write a compelling job advertisement for her current position. Which of the following will help her create th best job description to a new candidate? Writing with a specific person in mind Writing to keep requirements broad Writing a few specific statements so that more individuals apply Writing an informative headline

Writing with a specific person in mind

Laurie, a job applicant, is excited to make it final interviews. Anticipating a firm job offer Laurie make sure her phone had the hiring manager's number and email unblocked and not going to spam. Is this a good precaution? No, it's a personal line and the company will likely use a formal mailed letter. Yes, but it is very likely the formal offer may come from Human Relations so Laurie needs to pay attention for other incoming messages. No, Laurie can check for messages to avoid the awkward answering at a noisy bar or somewhere. Yes, too many people block too many numbers.

Yes, but it is very likely the formal offer may come from Human Relations so Laurie needs to pay attention for other incoming messages.

Are there additional job advertising tools available to a manager who wants to hire only candidates from the inside? No, to be fair all ads should be available to anyone. Yes, company newsletters and bulletin boards may be used. Yes, the manager can hire only people he or she knows. No, ads are site-specific, so it's a waste of time to different types

Yes, company newsletters and bulletin boards may be used.

Are internal jobs advertised differently from external jobs? No, Indeed and Monster are open to internal candidates. Yes, internal candidates may have different notice and different application process. No, to avoid discrimination charges, all ads and applications are handled the same way. Yes, internal is far more likely to be paper-based rather than web based.

Yes, internal candidates may have different notice and different application process.

Monster was an excellent web site for job applicants until so many people found out about it. Now there are hundreds of applicants for any position. Should Hazel suggest her company pay for the keyword screening software? Yes, all the good results needing this hiring mean they have plenty of money to spend. No, management should not think that machines can replace people. No, hiring needs a personal touch for "fit." Yes, it will scan Resumes for words that match the ad which cuts down the number for personal review.

Yes, it will scan Resumes for words that match the ad which cuts down the number for personal review.

Phone interviews are frequently conducted by the HR department rather than the hiring manager. Are phone interviews good tools for this? Yes, HR know more about credentials than hiring managers. No, after the resume, the hiring manager will know more. No, face-to-face interviews are the next step. Yes, this is just one early elimination process.

Yes, this is just one early elimination process.

Nancy is wants to ensure that there is a broad evaluation of candidates interviewing for her store. Which of the following is the BEST type of interview to conduct? a one-on-one interview a panel interview a series interview

a panel interview

A job analysis helps a hiring manager avoid ________. having to prepare too long before an interview. accidentally discriminating against qualified candidates. candidate selection based on vague criteria. confusing the candidates

accidentally discriminating against qualified candidates

The hospital is hiring an Emergency Room admissions clerk. What additional activity might help the interview panel find a good fit for this high-paced environment? an integrity test to ensure patient record privacy A personality test to see if the person has a calming presence. role playing to ensure the person can handle multiple interactions at once. a physical test to ensure the person can carry boxes of equipment.

role playing to ensure the person can handle multiple interactions at once.

Jerritt called before his interview to verify the location of the wheelchair ramp, which job below could Jerrit be rejected for due to his wheelchair? Administrative assistant Stocking clerk Cashier Stocking department supervisor

stocking clerk