BUS 300 Ch 9 quiz

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

the Hawthorne effect

When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management.

Theory Y

Which of the following statements about Theory Z style of management is true?

Theory Z contains many elements from Japanese management.

According to Theory X, workers _____ their work.

dislike every facet of

Based on the expectancy theory, managers who want to motivate their employees should:

do all of the above

According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation.

hygiene

Which of the following is NOT an example of a hygiene factor?

recognition

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?

safety needs

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's:

self-actualization needs

Frederick Taylor's scientific management emphasized:

work efficiency