BUS 391 Midterm Ken Walsh

The Zip Right In convenience store recently upgraded its stores with new paint and lighting. The customer checkout​ system, however, was still slow and inefficient. What is the most likely consequence of this​ situation? A. A negative impact on the customer relationship B. A negative impact on talent management C. A positive impact on turnover rates D. A positive impact on customer loyalty E. A positive impact on accounting

A. A negative impact on the customer relationship

How can talent development professionals use information systems to increase efficiency and​ effectiveness? A. By creating engaging​ e-learning modules for employees B. By using information collected from customer surveys to determine how to spend advertising dollars C. By developing a website to answer routine customer questions D. By developing products to better meet customer needs E. By formulating an​ e-commerce strategy for the organization

A. By creating engaging​ e-learning modules for employees

Which of the following is responsible for overseeing an​ organization's information systems and ensuring that information systems support the organizational​ strategy? A. Chief Information Officer​ (CIO) B. Chief Operations Officer​ (COO) C. Chief Information Security Officer​ (CISCO) D. Chief Privacy Officer​ (CPO) E. Chief Executive Officer​ (CEO)

A. Chief Information Officer​ (CIO)

When aggregate or summarized information is in agreement with detailed​ information, it has which characteristic of​ high-quality information? A. Consistency B. Uniqueness C. Bias D. Timeliness E. Completeness

A. Consistency

Target.com enables customers to learn about what other people think of a product. Which of the following does this​ illustrate? A. Customer relationship management system B. Customer service system C. Customer reward system D. Customer loyalty system E. Knowledge management system

A. Customer relationship management system

Why do data ownership issues often arise in the​ workplace? A. Data is shared by all the stakeholders in the organization. B. Data is stored in databases on external servers. C. Data security and compliance controls are well enforced. D. Data is often taken from external sources. E. The quality of data varies across departments.

A. Data is shared by all the stakeholders in the organization.

ETX Enterprises offers Software as a Service​ (SaaS) to companies that lack​ in-house IT departments. Which of the following describes​ SaaS? A. Hosting and managing access to software applications delivered over the internet on a subscription basis B. Supplying online access over networks to storage devices and storage area network technology C. Managing​ applications, networks,​ storage, and security and providing website performance monitoring to subscribers over the internet D. Installing​ commercial, off-the-shelf software E. Developing proprietary software

A. Hosting and managing access to software applications delivered over the internet on a subscription basis

Which one of the following statements is NOT an amplification effect of information​ systems? A. Information stored in the cloud can be easily hacked and stolen by anyone. B. Data from an email or photo can be forwarded or uploaded for millions to view. C. A negative video about a company is spread virally through YouTube. D. An individual sends emails to more people than intended. E. Information posted on a​ person's social networking site can be easily distributed to a wider audience than the​ person's own network.

A. Information stored in the cloud can be easily hacked and stolen by anyone.

Devon Degosta is finalizing the database for​ DD-Designs. The last process involves minimizing the redundant information in the database and eliminating any awkward​ many-to-many relationships. Which process is Devon​ performing? A. Normalization B. Data recovery C. Data modeling D. Data mining E. Data scrubbing

A. Normalization

Which type of software controls basic operations such as file​ management, disk​ storage, hardware​ interfaces, and​ security? A. System B. Application C. Firmware D. Utility E. Programming

A. System

Which of the following is NOT a reason that organizations choose an operating​ system? A. The amount of storage capacity it has B. The availability of technical support for the system C. The compatibility of the system D. The selection of​ business-oriented applications available to run on it E. The market share of the operating system

A. The amount of storage capacity it has

Customers at Morgan Financial Services pay a monthly fee to access​ real-time stock prices for their brokerage accounts. This is an example of which of the following characteristics that makes information​ valuable? A. Timeliness B. Suitability C. Safety D. Scalability E. Reliability

A. Timeliness

Alyssa Meade is the database administrator for Realtree​ Outdoors, Inc. She is updating the data warehouse by using zip codes to add demographic data from the U.S. Census Bureau to the​ company's customer records before loading them into the data warehouse. What is this process​ called? A. Transformation process B. Normalization process C. ​Data-mining process D. Extraction process E. Assimilation process

A. Transformation process

When established companies fail to respond to disruptive innovations that capitalize on new​ technologies, they can become victims of​ ________. A. creative destruction B. creative dissolution C. bankruptcy D. a merger E. a takeover

A. creative destruction

Jackson walks into the ACE​ After-Hours Care clinic complaining of a fever. The nurse takes his temperature and enters the number into the patient information system.​ John's temperature reading represents a piece of​ ________. A. data B. knowledge C. intellectual property D. information technology E. information

A. data

Realtree​ Outdoors, Inc. maintains a centralized repository of information from internal​ sources, competitor​ information, census​ reports, metadata from documents and​ multimedia, and other information. This repository is known as​ a(n) ________. A. data warehouse B. data mart C. data dictionary D. shadow system E. operational database

A. data warehouse

When the number of gallons of milk sold each day by a grocery store is combined with other​ data, such as the type of milk or quantity of milk​ sold, and then processed and​ analyzed, it becomes​ ________. A. information B. knowledge C. data D. a forecast E. a fact

A. information

Hibbett Sports offers a reward card that gives customers coupons and incentives for store purchases that they can redeem for additional merchandise. This is an example of a​ ________. A. loyalty program B. marketing program C. bonus program D. digital coupon E. customer service system

A. loyalty program

In comparison with primary​ storage, hard drives are​ ________. A. slower in processing digital information B. smaller in storage capacity C. more expensive D. more volatile E. faster than random access memory

A. slower in processing digital information

Government funding for​ technology-based innovation is often the only source of funding available for​ high-risk projects that private investors may avoid. For which of the following projects is government funding most​ critical? A. A project to develop a more​ disease-resistant orange tree B. A research project on hybrid oil C. A project to launch a​ new, low-cost, and​ fuel-efficient car D. An infrastructure project that should be completed in one year E. A scheme to improve the financial status of a company

B. A research project on hybrid oil

Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your​ industry? A. Business process redesign B. Benchmarking C. Competitive forces analysis D. Best practices E. Value chain analysis

B. Benchmarking

Iron Bank Coffee has three retail​ stores, each operating independently with their own database of customers and products. The​ owner, Richard​ Smith, has decided to consolidate the databases of the three stores into a single database. Which of the following is NOT a benefit Mr. Smith will realize by consolidating the​ databases? A. Makes performing information updates easier B. Increases the number of customers for the coffee shops C. Reduces data redundancy D. Uses less hard disk space E. Improves information quality

B. Increases the number of customers for the coffee shops

The Acme​ Company's payroll office maintains its employee pay records within its own computer​ files, each containing information that is required for processing monthly payroll checks. A separate area of the company handles employee benefits with its own computer system and employee records. Acme Company is limited to comparing and analyzing employee information in these files for which of the following​ reasons? A. Data independence B. Lack of data integration C. Complicated tables and fields D. Data integrity E. Consistent data definitions

B. Lack of data integration

Which of the following represents procurement as part of the support value activities in a value chain​ analysis? A. Distributing goods and services to customers B. Purchasing inputs such as raw​ materials, resources,​ equipment, and supplies C. Hiring new employees D. Creating a new advertising campaign for the​ company's products E. Providing technical support for the manufacturing processes

B. Purchasing inputs such as raw​ materials, resources,​ equipment, and supplies

​Xerox, a company that sells business services and document technology​ products, sustains its investment in technological​ innovation, particularly in areas such as color​ science, digital​ imaging, and nanotechnology. These strategic​ investments, made only in specific​ areas, keep the company ahead of the competition. Which of the following messages does this example​ convey? A. Large IT investments are essential for the success of a company in​ today's business environment. B. The ability to extract the value of technology requires human imagination and innovation. C. Xerox will not be able to compete effectively without IT investments in all areas of the company. D. IT investments must be made on the most modern technology available in the market. E. IT investments should not be focused on certain aspects and should have a broad outlook.

B. The ability to extract the value of technology requires human imagination and innovation.

Which of the following is a key advantage of using twisted pair wires to transmit​ data? A. They are resistant to interference. B. They are thin and highly flexible. C. They offer the highest rates of data transmission. D. They are sturdy and durable. E. They are resistant to wiretapping.

B. They are thin and highly flexible.

John Monfort has been hired by Daniel Appliance Company to collect data from customers who returned appliances over the past ten years. The survey asked for the​ customer's opinion about the kind of service they received.​ John's survey results are likely to be of little use to the company because the information lacks which of the following characteristics of​ high-quality information? A. Bias B. Timeliness C. Logical D. Completeness E. Duplication

B. Timeliness

"The value chain does not end when the buyer pays for the product or​ service." Which of the following statements contradicts this​ judgment? A. Customer orientation is the key to success in modern business. B. Total value transfer of tangible goods happens at the point of sale. C. Marketing success should be measured in terms of customer satisfaction. D. The value chain includes all components that add value to a product or service. E. Customer reviews of products and services can help companies identify areas of improvement.

B. Total value transfer of tangible goods happens at the point of sale.

Which of the following is NOT an example of a sustaining​ technology? A. Portable DVD players with longer battery B. Uber C. Smartphones with larger displays D. Newly designed side airbags in the latest model Toyota RAV4 E. Digital cameras with larger LCD screens

B. Uber

Acme Pest Control is considering implementing cloud computing to link its three locations to the main office where there is currently just a single PC. The company​ owner, Mr.​ Greenleaf, has little technical knowledge and does not have the capital to invest a large amount in technology. Which statement will be true if Mr. Greenleaf implements cloud computing for his​ company? A. With cloud computing increased customer demands can easily be met by internal enterprise architecture. B. With cloud computing you pay only for what you​ use, so a small business will save money. C. With cloud computing there is a need for a big investment of capital to access computers in the​ company's other locations. D. With cloud computing a company needs to have dedicated experts to manage the technology. E. With cloud computing it is harder to​ store, process, and analyze information from any location.

B. With cloud computing you pay only for what you​ use, so a small business will save money.

To improve​ performance, a​ _________ can be implemented in which portions of the database are located on separate servers. A. data warehouse B. distributed database C. shadow system D. database management system E. data mart

B. distributed database

In an organization where the culture welcomes and encourages ideas from all​ employees, ________. A. it is harder to implement new information systems B. innovative new information systems can come from all levels C. ​cross-functional teamwork is not highly valued D. ​user-generated content is less accepted E. information systems are not widely used

B. innovative new information systems can come from all levels

Information technology​ (IT) is a strategic enabler when​ ________. A. it is used to manage​ day-to-day operations B. it focuses on the growth of an organization C. it is used to develop work schedules D. it is used to create a new marketing campaign for the company E. it is used to automate the procurement processes in manufacturing

B. it focuses on the growth of an organization

A pharmaceutical company that invests heavily in research and development​ (R&D) and has several​ new, patented products ready for market would be operating in an industry with​ ________. A. low supplier power B. low threat of new entrants C. high threat of new entrants D. high buyer power E. high threat of substitute products

B. low threat of new entrants

To support an innovative idea for an important business​ project, a manager creates a separate database system that is not integrated into the enterprise database. This is an example of​ a(n) ________. A. data mart B. shadow system C. foreign database D. data warehouse E. excessive documentation method

B. shadow system

Cingular​ Cell, Inc. charges its customers a high contract termination fee if they cancel their cell phone contract before the expiration date. The termination fee is an example of a​ ________. A. customer service fee B. switching cost C. customer retention fee D. loyalty cost E. customer service penalty

B. switching cost

According to Michael​ Porter, companies should pick one of the three basic strategies and stick with it. Walmart has followed this theory by focusing its strategy on dominating a broad market. Which strategy is Walmart​ following? A. Market leadership B. ​Low-cost leadership C. Customer intimacy D. Product differentiation E. Focused niche

B. ​Low-cost leadership

Which type of network treats all processors equally and allows sharing of printers and files without the use of a central​ server? A. Windows domain network B. ​Peer-to-peer C. Wide area network​ (WAN) D. ​Client-server network E. Local area network​ (LAN)

B. ​Peer-to-peer

TripAdvisor.com specializes in providing unbiased customer reviews of travel destinations and encourages customers to post their vacation photos. Which of the following does this situation​ illustrate? A. Business intelligence B. ​User-generated content C. Knowledge D. Crowdsourcing E. Web 3.0

B. ​User-generated content

GenXTech is a growing company that develops gaming applications for military simulations and commercial clients. As part of its annual strategic planning​ process, GenXTech is analyzing its current situation and where it should head to achieve its mission. Its focus is on business strategy and the technology infrastructure required to achieve it. What is GenXTech​ creating? A. A tactical plan B. A business plan C. An enterprise architecture D. An enterprise resource planning system E. A technology architecture

C. An enterprise architecture

Which of the following enables users to access software applications and information systems remotely over the​ internet, rather than locally on an individual PC or from servers in the​ organization's data​ center? A. Virtualization B. PAN C. Cloud computing D. PBX E. DSL

C. Cloud computing

A wireless provider is currently offering customers who buy a new iPhone with a​ two-year contract a special package that includes a leather​ case, extra car​ charger, and earphones. In terms of​ Porter's Five​ Forces, what is this company trying to do with this special​ promotion? A. Decrease the power of suppliers. B. Increase the threat of new entrants. C. Decrease buyer power. D. Increase the threat of substitutes. E. Increase buyer power.

C. Decrease buyer power.

In the highly competitive cell phone​ market, BlackBerry had positioned its smartphone by focusing its product on the needs of government and corporate business users. Which of​ Porter's three basic strategies did BlackBerry pursue with its​ smartphone? A. Product differentiation strategy B. ​Value-added strategy C. Focused niche strategy D. ​Customer-focused strategy E. ​Low-cost leadership strategy

C. Focused niche strategy

Abercrombie Financial Consultants is planning to install a network in its office so employees can work together on client files and​ documents, manage tax​ records, access the​ internet, and share the​ company's new​ printer/copier. The company wants to have control over which employees have access to​ files, so it will need to have a central server. Which type of network would be most appropriate for​ A. WAN B. MAN C. LAN D. PAN E. ​Peer-to-peer

C. LAN

Which of the following disciplines studies how​ people, technology,​ processes, and data work​ together, and is also used to describe a type of information system that supports decision making by​ supervisors? A. Executive information systems B. Operations management systems C. Management information systems D. Business intelligence systems E. Collaborative information systems

C. Management information systems

Which of the following statements is NOT a key reason that information technology​ (IT) is essential to managing nonprofit​ organizations? A. Operational requirements for nonprofits are similar to​ for-profit businesses. B. Some nonprofit organizations engage in sales and marketing activities. C. Most nonprofit organizations have a concealed profit motive. D. Nonprofits often require extensive human resources to operate effectively. E. Nonprofits need to communicate and collaborate extensively with other organizations.

C. Most nonprofit organizations have a concealed profit motive

Haliburton Manufacturing Corporation makes industrial air conditioning units for large organizations. Last year the company spent more than​ $5 million on new technology designed to make its employees more productive and streamline its business processes. The expected return on​ investment, however, was much lower than the company​ expected, and production of new air conditioners was not improving. What economic theory helps explain the reason Haliburton is not getting an immediate return on its IT​ investment? A. Rational choice theory B. Agency theory C. Productivity paradox D. Productivity theory E. Business performance theory

C. Productivity paradox

When a customer uploads a video on YouTube about their negative experience with a​ company's product or​ service, which of the following is responsible for addressing the online threat to the​ company's reputation? A. The public relations department B. The IT department C. The crisis management team D. The client response team E. The legal department

C. The crisis management team

Which of the following statements about modern​ web-based sales systems for retailers is​ true? A. They increase the amount of routine contact with customers. B. They decrease customer loyalty over the long term. C. They often mimic the​ brick-and-mortar versions. D. They help manage human resources. E. They reduce understanding of customer requirements and motives.

C. They often mimic the​ brick-and-mortar versions.

Which of​ Porter's Five Forces is high when it is easy for competitors to enter a market and low when there are high capital investment costs to compete in the​ market? A. Rivalry among existing competitors B. Threat of substitutes C. Threat of new entrants D. Buyer power E. Supplier power

C. Threat of new entrants

An expected benefit of blockchain technology is​ __________. A. more ownership challenges B. faster response time C. a reduced possibility of tampering D. conflicting information E. fewer reporting formats

C. a reduced possibility of tampering

Many organizations create​ ________, which are separate databases that include subsets of the data​ warehouse's data focused on particular functional areas of the business. A. data subsets B. data stores C. data marts D. data shops E. data sets

C. data marts

Devon Degosta is planning the​ organization's database. The model Devon is developing to identify what kind of information is​ needed, what entities will be​ created, and how they are related to one another is called​ a(n) ________. A. process model B. functional model C. data model D. archiving model E. hierarchical model

C. data model

The confusion created by​ ________ makes it difficult for companies to create customer relationship​ management, supply chain​ management, or enterprise systems that integrate data from different sources. A. batch processing B. data modeling C. data redundancy D. data independence E. online processing

C. data redundancy

Professor Jones is accessing information about students currently enrolled in her Management Information Systems course. She wants to print out a class listing so she can take attendance each day. The information about the students in her class is stored in a​ ________. A. record B. data mart C. database D. data dictionary E. student enrollment system

C. database

The Internet is a disruptive innovation that has affected​ Porter's Five Forces in all the following ways EXCEPT​ ________. A. lowering barriers to entry B. eliminating switching costs C. decreasing the threat of substitutes D. increasing the power of buyers E. increasing rivalry among competitors

C. decreasing the threat of substitutes

In Valdosta State​ University's database, student records in the student table are linked to the​ university's academic majors table through a common​ field, which is the major code. In the student​ table, the major code is a​ ________. A. primary key B. record C. foreign key D. complex key E. functional key

C. foreign key

Jamal uses Zotero software to create and format the bibliography for his research paper. Jamal is using information systems to​ ________. A. validate the accuracy of his references B. keep his research paper information secure C. increase his personal productivity D. make decisions about the references in his bibliography E. improve his research and writing skills

C. increase his personal productivity

The city government of Los Angeles recently upgraded its information technology infrastructure​ and, for the first​ time, implemented software in the human resources department that is freely distributed along with the code underlying the program. The type of software the city has implemented in HR is called​ ________. A. proprietary software B. legacy software C. open source software D. human resources software E. firmware

C. open source software

When Kayla goes through the checkout line at the local grocery​ store, a(n)​ ________ captures the barcodes of her groceries and converts them to a digital format to generate the total amount of her groceries. A. transistor B. barcode converter C. optical scanner D. graphical user interface E. RFID tag

C. optical scanner

A database model that organizes information into tables of records that are connected to one another by linking a field in one table to a field in another table with matching data is called​ a(n) ________ database. A. ​object-oriented B. hierarchical C. relational D. ​web-enabled E. network

C. relational

Amazon.com stores all transaction data about its customers with clearly defined fields for customer​ name, items​ purchased, order​ history, amount​ spent, etc. This is an example of​ ________. A. semistructured information B. a customer service system C. structured information D. metadata E. a customer information file

C. structured information

Data generated by​ ________ will quickly outpace every other data source. A. ​e-commerce transactions B. student course registration at colleges and universities C. the Internet of Things D. purchase orders sent to suppliers E. data transmitted to earth from satellites

C. the Internet of Things

Martin​ & Martin, LLC is a nonprofit organization offering​ pro-bono legal services using a network of lawyers. The basement of their office is filled with boxes containing the files of hundreds of cases completed over the past ten years. The legal documents stored in the file boxes are an example of​ ________. A. facts B. structured information C. unstructured information D. knowledge E. semistructured information

C. unstructured information

Applications such as Siri and Alexa that combine natural language processing with artificial intelligence are considered​ ________. A. display devices B. input devices C. virtual personal assistants D. output devices E. hardware

C. virtual personal assistants

Which of the following factors provides an understanding of why computing resources today are more available than in previous​ decades? A. Increasing communication costs B. Higher data storage costs C. ​Moore's Law D. ​Netflix's Law E. Proprietary software

C. ​Moore's Law

The MIS research topic that involves study of the transformation of entire industries that may threaten traditional players is​ ________. A. IT and ethics B. Internet of Things C. ​e-marketplaces D. security E. privacy

C. ​e-marketplaces

Robert works for CHS Computer​ Specialists, which focuses on helping small business owners fix their company computers. Robert works primarily on PC components such as hard​ drives, DVDs, and monitors. Which of the following does Robert focus on​ repairing? A. Disaster recovery B. Data C. Software D. Hardware E. Backup systems

D. Hardware

Professor Dunlap is developing a new online course called​ "The History of​ Religion." Which of the following factors should he consider as he develops his online​ course? A. The GPA of the students taking the course B. The negative impact of social networking sites on students C. The religious preferences of the students D. How students interact in a virtual classroom environment E. The age of the students taking the online course

D. How students interact in a virtual classroom environment

HR​ Solutions, Inc. provides human resource technology solutions to companies that are seeking ways to reduce costs and improve efficiencies in their operations. Which one of the following functions is NOT a human resource function that would benefit from a​ technology-based solution? A. Processing timesheets electronically B. Developing a website to answer routine HR questions C. Implementing an online application process D. Interviewing potential job candidates E. Implementing direct deposit for all payroll processing

D. Interviewing potential job candidates

Which of the following businesses is an example of where rivalry among existing competitors is strong and buyers have​ power? A. Dude ranch vacation B. English antiques store C. Customized motorcycles D. Lawn care business E. ​Commercial-grade kitchen appliances

D. Lawn care business

In early​ January, the owner of Mrs.​ Frost's cookies, a popular retail cookie store in​ Houston, begins planning for​ Valentine's Day cookie production. The owner is carefully studying the actual daily sales data of every cookie type in every store location that she extracted from the​ company's computer-based sales system. The use of historical data to identify patterns and trends that may help in setting future production plans illustrates which role for organizational information​ systems? A. Gaining competitive advantage B. Collaborating on teams C. Supporting customer interactions D. Making decisions E. Improving individual productivity

D. Making decisions

​Pharma, Inc. recently started selling a​ new, patented drug for high cholesterol called Terazatin. Sales of Terazatin are so successful that Pharma has decided to raise the price from​ $12 a pill to​ $20 a pill. Which of the following forces is Pharma using to increase the price of​ Terazatin? A. Buyer power B. Threat of new entrants C. Rivalry among existing competitors D. Supplier power E. Threat of new products

D. Supplier power

Which of the following enables computers to run multiple operating systems and multiple software applications at the same time and creates what seems to be multiple independent machines all on a single computing​ device? A. Software as a Service B. Availability C. Cloud computing D. Virtualization E. Private branch exchange

D. Virtualization

Data that has been converted into a meaningful and useful context is called​ ________. A. knowledge B. intellectual property C. information technology D. information E. an information system

D. information

A manufacturer is performing a key function of operations management when it​ ________ for its new product line. A. analyzes customer information B. formulates a strategy for business diversification C. secures organizational information D. purchases new parts and supplies E. promotes a new product

D. purchases new parts and supplies

Devon Degosta is updating the employee database with information on a new employee. She enters the employee information into the employee table and then tries to add a department ID for a department that does not exist in the Departments table. The system does not allow her to add the employee record until she creates a Department ID first in the Department table so the employee can then be assigned to it. This is an example of the system enforcing a​ ________. A. data model B. business rule C. database constraint D. referential integrity constraint E. scalability constraint

D. referential integrity constraint

Nonprofit organizations such as UNICEF use​ web-based information systems to create inexpensive video messages that relay the plight of children in troubled parts of the world. This example illustrates using A. to analyze big data B. to project sales for the following year C. for planning D. to enhance​ fund-raising E. to review historical performance

D. to enhance​ fund-raising

In the music​ industry, why were innovations like​ Apple's iTunes considered to be disruptive​ innovations? A. Because these innovations were illegal B. Because Apple had the support of music company executives C. Because these innovations had higher operational costs D. Because these innovations reduced​ Apple's supplier power in the music industry E. Because these innovations had a negative effect on existing competitors in the music industry

E. Because these innovations had a negative effect on existing competitors in the music industry

Software products such as Microsoft​ Office, Quicken, Adobe​ Premiere, and Eudora Pro are also called​ ________. A. open source software B. software as a service C. legacy software D. utility software E. COTS

E. COTS

The collection and analysis of vast amounts of customer data that enable companies to target market their products to specific customers has created concerns about the use and misuse of customer information. Which of the following is NOT a reason for the increase in the use of​ "Big Data" by​ companies? A. Federal regulations fail to prevent companies from mining transaction data collected from customers. B. Targeted marketing reduces advertising costs. C. Data storage costs have decreased significantly. D. Data mining techniques have become very sophisticated. E. Customers have complete knowledge about the data that is collected about them.

E. Customers have complete knowledge about the data that is collected about them.

Which of the following situations is representative of the​ "last mile" issue in​ telecommunications? A. An​ e-commerce site is available in only two language​ versions, and customers speaking neither language cannot browse through the site while shopping. B. Smartphone owners working in remote countries are unable to use features such as 4G and​ Wi-Fi because those countries do not yet have the relevant infrastructure. C. Students find that the farther they are from their university​ building, the harder it is to connect to the internet with their laptops. D. Emergency medical personnel are unable to receive calls during emergencies due to high cell phone usage. E. Rural subscribers of an Internet Service Provider​ (ISP) complain of poor internet speeds compared to those enjoyed by downtown users.

E. Rural subscribers of an Internet Service Provider​ (ISP) complain of poor internet speeds compared to those enjoyed by downtown users.

Taxpayers who move and do not leave a forwarding address may never receive their tax refunds because the check is returned as undeliverable. To address this​ problem, the IRS has implemented a process where taxpayers can go online and key in their​ name, state, and tax year to see if they have a refund that was undeliverable. This is an example of using a​ ________ to retrieve information from the IRS database. A. web search tool B. primary key C. relational database D. table E. SQL query

E. SQL query

Blue Hen Organic Foods has decided to use a​ cloud-computing service to manage the​ company's computer processing and data storage needs. Blue​ Hen's risk-management team has identified several concerns with implementing a​ cloud-based computing architecture. Which of the following is NOT a risk associated with cloud​ computing? A. Capability to use virtualization software B. Reliability of the​ company's internet connection C. Data security D. Loss of control over​ mission-critical systems and data E. Scalability of the system to meet customer demand

E. Scalability of the system to meet customer demand

Which of the following governmental actions will increase the threat of new entrants in a​ market? A. There is a decrease in enforcement of​ anti-trust laws that prevents monopolies. B. The Department of Commerce offers a patent to an existing player. C. The Federal Reserve increases the cash reserve ratio to tackle inflation. D. The government squeezes money from the market through​ open-market operations. E. The Federal Reserve reduces the interest rates on credit for small businesses.

E. The Federal Reserve reduces the interest rates on credit for small businesses.

Which of the following is NOT a reason that​ fiber-optic cables are ideal for​ long-distance transmission? A. They carry many more channels simultaneously. B. Light signals do not attenuate as much as electrical signals. C. ​Fiber-optic cable is secure. D. They are very durable. E. They are cheap and easy to install.

E. They are cheap and easy to install.

What are RFID tags typically used​ for? A. Storing smartphone data B. Processing checks in banks C. Monitoring ATM machines D. Capturing data on weather systems E. Tracking shipments of physical goods

E. Tracking shipments of physical goods

Andy heads the IT department of a small company based in Chicago that sells customized​ T-shirts and corporate incentive items over the internet. The company has seen a surge in popularity and is planning to expand its operational base to four more cities.​ However, Andy is directed to come up with a strategy to cut down on the costs incurred in maintaining multiple servers in different cities to host the marketing and​ e-commerce sites. Which of the following measures will help Andy achieve his​ objective? A. Isolating each of the​ cities' servers and running dedicated operating systems on them B. Outsourcing all computer processing to another company in each location C. Leasing private lines to transmit information between the corporate sites D. Procuring server hardware from multiple​ vendors, instead of just one E. Using virtualization software to run multiple OSs on a single server system

E. Using virtualization software to run multiple OSs on a single server system

Which of the following refers to the technologies that make voice communications across networks using packets​ feasible, including over the​ internet? A. DSL B. PAN C. Packet switching D. Microwave transmission E. VoIP

E. VoIP

Robert owns and operates a franchise of restaurants that specializes in​ high-quality organic food. The demand for organic food is​ growing, and he plans to add a new store. The information he is using to decide where his new store will be located includes customer records combined with external demographic information such as income levels and age. Robert is using​ ________. A. a geographic information system B. market forecasts C. an information system D. knowledge E. business intelligence

E. business intelligence

When students use an enrollment system to select and register for​ classes, they are completing a​ ________. A. class schedule B. transcript C. transaction D. tuition payment E. business process

E. business process

​Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions are referred to as​ ________. A. open source software B. ​mash-ups C. canned software D. service software E. commercial​ off-the-shelf (COTS) software

E. commercial​ off-the-shelf (COTS) software

Apple​ iPhone's intelligent personal​ assistant, Siri, helped Apple get a jump on market share over other smartphone competitors. This is an example of Apple gaining​ ________. A. customer insight B. revenue C. business intelligence D. knowledge E. competitive advantage

E. competitive advantage

The ecosystem in which a company is embedded is​ a(n) ________. A. community constituted by markets that are not related to the company B. single industry containing similar firms C. natural community that is restricted to the members of its value chain D. economic community that focuses entirely on the company and its immediate competitors E. economic community that includes related industries

E. economic community that includes related industries

Columbus Flight​ Services, Inc. offers charter flights serving small to medium cities. They are evaluating the possibility of expanding into the corporate jet leasing industry. As part of the planning​ process, they are using​ Porter's Five Competitive Forces model to evaluate the​ ________. A. market B. investment C. competition D. product E. industry

E. industry

The search function of major​ photo-sharing websites such Flickr.com depend on information that is tagged with each photo including the​ photographer's name, contact​ information, release and copyright​ status, as well as caption and location data. This information is collectively known as​ ________. A. photo tags B. structured information C. ​semi-structured information D. a database E. metadata

E. metadata

Sally Weathers is a student at Valdosta State University. Her student ID number is the main number she uses for her​ school-related activities such as enrollment and meal charges.​ Sally's student ID number in a table of student records would be referred to as a​ ________. A. normal key B. secondary key C. foreign key D. unique ID E. primary key

E. primary key

When employees create a shadow​ system, organizations are often faced with many​ issues, including​ ________. A. better response time to customers B. faster and more efficient work being completed C. higher levels of productivity from employees D. not having to use IT staff to manage the shadow systems E. shadow system data may become inconsistent with data in corporate databases

E. shadow system data may become inconsistent with data in corporate databases

The employee database of Synovus Financial Company needs to store the birth date of each employee. In the context of database​ architecture, this is an example of​ ________. A. a hierarchical database B. data integrity C. ​many-to-many D. ​one-to-many E. ​one-to-one

E. ​one-to-one

Web 2.0 and​ user-generated content​ (UGC) characterize the​ ________ component of an information system. In​ contrast, Web 3.0 and the​ "Internet of​ Things" rely on the​ ________ component of an information system. A. ​data; technology B. ​process; technology C. ​ICT; technology D. ​technology; ICT E. ​people; technology

E. ​people; technology