bus 391 - practice

according to this video, which of the following statements about enterprise resource planning systems is true? a) ERPs use centralized databases to integrate data b) ERPs create data duplication among departments c) ERPs use and store data across separate databases d) ERPs can be operated without training e) ERPs are easy to change

ERPs use centralized databases to integrate data

according to kevin, which component of an ERP system consolidates data from the sales, marketing, and service departments? a) customer service management (CSM) b) customer relationship management (CRM) c) sales and marketing management (SMM) d) sales planning and forecasting (SPF) e) customer support system (CSS)

customer relationship management (CRM)

as kevin explains, ___ processes support activities in multiple departments and span an organization. a) enterprise b) functional c) middleware d) strategic e) global

enterprise

in this video, kevin describes ___ as a set of integrated software modules that support nearly all of the organization's business processes. a) groupware b) process management software c) application software d) middleware e) enterprise resource planning

enterprise resource planning

mary's company is implementing an ERP system to achieve which main business objective? a) improve just-in-time manufacturing b) ensure company survival c) increase globalization d) improved decision making e) better business process automation

improved decision making